Workflow & Automation

In 2025, teams are looking for Jira Service Management alternatives that offer greater flexibility, simpler pricing, stronger automation, or a better fit for their unique workflows. 

Whether you’re a growing business, an enterprise IT team, or a cross-functional organization tired of complex configurations, the right platform can make all the difference.

In this guide, you’ll find the handpicked list of the 10 best Jira Service Management alternatives for 2025. 

I reviewed each solution thoroughly based on features, pricing, strengths, and ideal use cases, so you can confidently find the tool that actually matches your needs, without compromising on functionality or budget.

Let’s dive in!

Why look for Jira Service Management alternatives in the first place?

Jira Service Management is Atlassian’s ITSM solution designed to help teams manage incidents, service requests, changes, and assets in one centralized platform. 

It’s tightly integrated with the Atlassian ecosystem, making it especially appealing for companies already invested in those tools. 

Moreover, its powerful automation capabilities and built-in knowledge base powered by ML-driven search are often praised for streamlining repetitive tasks and improving self-service options for end users.

But while Jira Service Management offers plenty of power, it’s not always the perfect fit for every team. 

Many users eventually run into challenges around complexity, steep learning curves, or the costs associated with scaling. 

Here are some of the most common reasons why businesses start exploring alternatives and what they’re hoping to fix.

1. Steep learning curve

One of the most common complaints users have regarding Jira Service Management is its steep learning curve, making it too complex for leaner teams in particular.

Complexity and learning curve. Overhead for smaller teams. – G2 Review

Most customers feel that its interface is very difficult to figure out, requiring lots of technical skill and time.

I think Jira’s weak point is ease of use. It is a tool that has a fairly slow learning curve and is not as intuitive for users who are not in the Technology environment. Added to that, their IT asset manager is not that good. – G2 Review

The overall impression of many users is that the platform seems unfinished and cluttered at the same time.

”Poor thought around customer UI. Feature set of self service portal is weak. Feels unfinished.” – G2 Review

2. Some key features are hidden behind a paywall

Although Jira Service Management has a free forever plan and a relatively affordable first paid tier, there’s a catch.

Some of its most useful features in the ITSM environment, such as asset management, real-time incident monitoring, virtual agents, etc., are available only on its Premium plan and above.

This makes the platform a far from ideal choice for teams with tighter budgets.

It can be fussy, bloated and some features are premium or not available limiting its use. The api can be a bit hard to use at times. – G2 Review

3. Complex set up and limited use cases

Finally, setting up and using Jira Service Management to its full capacity is riddled with challenges for most users.

In order to make the most of it, you need to set up and configure almost everything yourself, as the platform offers little in terms of ready-made solutions.

Moreover, since it’s part of the Atlassian suite, Jira Service Management shines the brightest when used with other Atlassian products.

Unlike other SM products it barely provides any typical configure for processes. It is virtually all build it yourself. Add to that that there are significant limits to the development capabilities and it really makes it a niche product for those already using Atlassian products and minimal ITSM needs. – G2 Review

As a standalone solution, it leaves much to be desired.

What are the best Jira Service Management alternatives in 2025?

1. SmartSuite – A no-code, all‑in‑one work management platform that seamlessly blends ITSM, project tracking, and team collaboration, perfect for teams who want flexibility without tool sprawl or breaking the budget.
2. SysAid – A full ITSM suite with AI-powered ticketing, built-in ITIL workflows, robust asset management, and flexible cloud or on-premise deployment options.
3. Freshservice – A cloud‑based ITSM tool praised for its strong automation and ITIL‑compliant knowledge base.
4. Zendesk – Focused on omnichannel ticketing and customer support, offering an intuitive agent workspace with 1,500+ integrations.
5. ServiceNow – The heavyweight enterprise ITSM solution with deep customization, broad third‑party integrations, and maturity for large-scale deployments.
6. ManageEngine ServiceDesk Plus – Combines IT help desk, asset management, and change management in one platform, which is why it’s perfect for IT departments focused on assets and compliance.
7. SolarWinds Service Desk – AI‑powered and user‑friendly, with strong incident and asset management features.
8. Ravenna – A Slack‑native, AI‑powered help desk that learns from interactions and enhances JSM workflows.
9. Ivanti – An AI-powered ITSM platform offering self-healing automation, full ITIL support, and advanced CMDB and asset management for proactive, enterprise-grade service delivery.
10. TOPdesk – A user-friendly ITSM platform offering ITIL-aligned incident, change, asset, and self-service management with fast deployment and strong customer support.

1. SmartSuite

Best for: Teams of all sizes looking for an intuitive, all-in-one ITSM platform with powerful no-code customization and fast time-to-value.

SmartSuite brings together ITSM, project tracking, asset management, and team collaboration in a single, highly flexible platform. 

With pre-built ITSM templates, real-time dashboards, and powerful workflow automation, teams can quickly streamline work requests, incident management, asset tracking, and IT governance, all without complex setup or technical overhead. 

Its user-friendly interface and transparent pricing make it a strong fit for both SMBs and larger organizations tired of rigid, bloated ITSM tools, such as Jira Service Management.

Let’s get a closer look into some of the features that make SmartSuite an ideal Jira Service Management alternative.

1. Unified, no-code ITSM platform that’s easy to set up

One of SmartSuite’s biggest strengths is how accessible it makes IT service management – even for teams with no technical background or dedicated IT administrators. 

Unlike many traditional ITSM solutions that require weeks of configuration, custom coding, or external consultants to get up and running, SmartSuite’s no-code platform allows teams to build, customize, and launch workflows visually, without writing a single line of code.

Moreover, instead of forcing you to rely on multiple disconnected tools or developer-heavy configurations, SmartSuite allows you to build, manage, and optimize your service workflows entirely through an intuitive interface.

Every ITSM process from request intake to incident resolution lives in a single, flexible system that adapts to your team’s real-world needs. 

That means faster implementation, easier scalability, and a platform that can evolve as your organization grows.

From one central workspace, SmartSuite enables teams to:

• Streamline IT workflows – Prioritize service requests, manage SLAs, and keep teams aligned with live dashboards that track every moving piece.
• Automatically prioritize tasks – Use built-in logic to dynamically escalate or reroute work based on urgency or resource availability.

• Track tickets & issues in real-time – Monitor help desk activity, resolve incidents quickly, and spot trends early to prevent disruptions.
• Manage IT assets & licenses – Stay on top of hardware, software, license renewals, and assignments, keeping both compliance and budgets in check.

• Run internal IT projects seamlessly – Plan, schedule, and deliver IT initiatives with full visibility into timelines, ownership, and progress.

• Elevate IT governance – Draft, publish, and maintain IT policies and audit documentation to strengthen security and ensure compliance.

• Monitor IT performance with real-time dashboards – Get instant visibility into tickets, incidents, SLAs, team workloads, and issue trends with fully customizable dashboards that help you spot problems early and keep operations running smoothly.

By bringing everything under one roof, SmartSuite helps teams eliminate process gaps, reduce manual effort, and deliver better, faster service without the headaches that often come with traditional ITSM platforms.

2. Seamless collaboration built directly into ITSM workflows

Effective IT service management isn’t just about tracking tickets. It’s about how teams communicate while resolving them. 

SmartSuite embeds collaboration directly into the ITSM process, so teams can coordinate in real time, right where the work happens.

Instead of relying on endless email chains or switching between multiple apps, team members can:

• Start conversations inside tickets and records – Discuss incidents, requests, and tasks directly in the context of the work, eliminating back-and-forth confusion.

• Use @mentions and notifications – Instantly loop in the right people, escalate urgent issues, or assign follow-up actions without breaking workflow.

• Track activity history across incidents, changes, and assets – Gain full transparency into who did what and when, so there’s no more guessing or chasing status updates.

• Work on the go with SmartSuite’s mobile apps – Keep IT teams connected to critical tickets, asset info, and conversations from anywhere.

3. No-code automation to keep IT operations running smoothly

Managing IT service delivery often means juggling repetitive tasks, from routing tickets to notifying teams about status changes or upcoming renewals. 

SmartSuite’s built-in no-code automation engine helps IT teams eliminate the busywork and keep operations flowing smoothly behind the scenes.

With simple, intuitive rule-building, teams can create custom automations in minutes, without writing a single line of code or involving developers. 

Triggers, conditions, and actions can be configured to handle everything from basic notifications to more advanced multi-step workflows.

For ITSM teams, SmartSuite automations can:

• Auto-assign tickets based on issue type, priority, or impacted department.
• Send instant alerts when SLA deadlines approach or incidents escalate.
• Trigger license renewal reminders before contracts expire.
• Notify security teams when policy violations are logged.
• Update asset records automatically as hardware or software moves between users.
• Escalate unresolved incidents to management after predefined timeframes.

By removing manual steps from IT service processes, SmartSuite allows teams to focus on resolution, not administration, helping them deliver faster, more reliable service with fewer resources.

4. Pre-built ITSM templates to jumpstart your setup

One of the biggest barriers with many ITSM platforms is the time and effort it takes to get fully up and running. 

SmartSuite eliminates that pain with a full library of pre-built IT service management templates that cover every core process, allowing teams to launch quickly, customize easily, and start delivering value from day one.

Whether you’re building an internal help desk, managing assets, or overseeing IT governance, SmartSuite gives you a strong foundation with ready-to-go templates like:

1. IT Service Request Management – Capture and resolve internal tech issues across the organization with streamlined intake and resolution workflows.
2. IT Asset Tracker – Monitor hardware, software, license renewals, and asset ownership across your entire environment.

3. IT Security Audits – Track audit findings, monitor adherence, and ensure your security processes are being followed.
4. IT Asset Management – Automate the full lifecycle management of hardware, software, and cloud resources.
5. Incident Management – Identify, triage, assign, and resolve incidents with full transparency into each step of the process.

These templates allow IT teams to skip the lengthy configuration phase and focus directly on delivering fast, reliable support, while still having full flexibility to tailor every workflow to their specific business needs.

Try one of our interactive templates for size and find out how easy they are to use and customize.

Pricing

SmartSuite has a free forever plan that provides access to its templates, dynamic dashboards, team collaboration features, 100 monthly automations, etc.

Moreover, each of SmartSuite’s paid plans includes unlimited users, making it ideal for growing teams.

There are four tiers to choose from:

1. Team: $12/user/mo, includes everything in Free, plus unlimited users, Gantt charts, 5,000 automation runs, etc.
2. Professional: $30/user/mo, includes everything in Team, plus two-factor authentication, Gmail & Outlook integrations, AI features, more automation runs, etc.
3. Enterprise: $45/user/mo, includes everything in Professional and adds audit logs, data loss prevention, 50,000 monthly API calls, etc.
4. Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

The first three paid plans have a 14-day free trial – no credit card needed.

How does SmartSuite compare to Jira Service Management?

While Jira Service Management delivers plenty of power, it often comes with steep learning curves, complex setups, and key ITSM features locked behind higher-priced tiers. 

Many teams end up needing dedicated admins, extensive configuration, and additional Atlassian products to unlock its full potential.

SmartSuite takes a very different approach. 

It offers an intuitive, unified no-code platform where teams can manage ITSM processes, asset tracking, incident resolution, and IT governance all from one place, with minimal setup or technical expertise required. 

With built-in automations, real-time dashboards, and pre-built ITSM templates, teams can get up and running fast, scale with ease, and focus on delivering better service, not managing their tools.

And unlike Jira Service Management, SmartSuite includes many advanced ITSM features, like asset management, SLA monitoring, and audit tracking, without forcing you into higher enterprise plans. 

Simple pricing, powerful flexibility, and fast time-to-value make it a strong alternative for teams who don’t want the overhead Jira often requires.

Pros & Cons

✅ Intuitive no-code platform that’s easy to set up and customize.

✅ Unified ITSM, project management, and collaboration in one system.

✅ Pre-built ITSM templates to launch quickly without complex configuration.

✅ Real-time dashboards and SLA tracking for full operational visibility.

✅ Flexible, transparent pricing with advanced features available on lower tiers.

❌ Limited native integrations compared to some large, enterprise-only ITSM platforms.

2. SysAid

Best for: IT teams seeking a flexible, feature-rich ITSM platform with AI-powered help, robust asset management, and flexible deployment options.

SysAid offers a comprehensive ITSM solution available in cloud or on‑premises that combines advanced ticketing, asset management, automation, and AI. 

It’s tailored for teams that need more than basic support tools but want configurable workflows without the complexity of enterprise-grade platforms.

Key features

• AI-powered service desk with “Copilot” and AI chatbots – Allows conversational ticketing, intelligent routing, and self-serve support.
• Advanced IT asset management & CMDB – Enables automated asset discovery, real-time tracking, and seamless integration into ticket workflows 
• Workflow automation & customization – Provides no-code automation builder, configurable forms, dashboards, and third-party integrations that allow you to tailor the platform to your specific needs.

Pricing

SysAid doesn’t publish prices.

You can contact its team for more information.

Pros & Cons

✅ Flexible deployment (cloud or on-premise) suits varied infrastructure needs.

✅ Quick ITIL-compliant setup via built-in templates and AI help.

❌ Opaque pricing.

3. Freshservice

Best for: Growing IT teams that want an intuitive, ITIL-aligned ITSM platform with strong automation, asset management, and self-service capabilities.

Freshservice is a modern, cloud-based ITSM platform built to help IT teams streamline service delivery without the complexity of traditional enterprise tools. 

It combines intuitive ticketing, AI-powered automation, strong asset management, and ITIL-aligned processes, making it a great fit for mid-sized organizations looking for power and simplicity.

Key features

• Incident, problem, change & asset management – Integrated modules help IT teams quickly log incidents, track underlying issues, plan changes, and manage hardware/software lifecycles.
• Workflow automator + Freddy AI – Automate ticket assignment, approvals, and recurring notifications, with AI help via chatbots and “Freddy Copilot” for smarter workflows. 
• Self-service portal & knowledge base – Empower users to resolve common issues independently with a searchable portal and KB content. 

Pricing

Freshservice has four pricing plans to choose from:

1. Starter: $29/agent/month, includes multichannel support, incident, knowledge, and task management, etc.
2. Growth: $59/agent/month, includes everything in Starter, plus SLA management, service catalog, etc.
3. Pro: $119/agent/month, includes everything in Growth, plus problem, change, and release management, etc.
4. Enterprise: Custom price, includes everything in Pro, plus sandbox, Freddy AI agent, AI insights, etc.

Each of these has a 14-day free trial.

You should note that Freshservice’s Freddy AI Copilot is available as an add-on only ($35/agent/month).

Pros & Cons

✅ Easy to adopt with a clean, intuitive UI that’s fast to set up.

✅ Strong automation and AI tools reduce manual work.

❌ Basic and limited automation features.

4. Zendesk

Best for: Customer support and IT teams that need omnichannel ticketing with powerful AI and automation, and want a seamless agent experience.

Zendesk is a unified support platform that brings together email, chat, voice, and social media into a single agent workspace. 

It offers robust ticketing, powerful AI bots, and comprehensive automation, making it ideal for teams managing high volumes of requests across multiple channels. 

Key features

• Omnichannel support hub – Consolidate requests from email, live chat, voice, social, and messaging into one interface for streamlined handling.
• AI-powered bots & automation – Use Zendesk AI agents to resolve common issues automatically, route tickets efficiently, and reduce manual workload 
• Rich ticketing tools – Apply macros, triggers, custom fields, and skill-based routing to speed up resolution times and enforce SLA compliance.

Pricing

Zendesk has four essential pricing plans:

1. Support Team: $25/agent/month, includes basic automations and insights, simplifying email support with ticketing, etc.
2. Suite Team: $69/agent/month, includes everything in Support Team, plus omnichannel support, AI agents-driven automations, etc.
3. Suite Professional: $149/agent/month, includes everything in Suite Team, plus team collaboration on closing tickets, smart routing, etc.
4. Suite Enterprise: Custom price, includes everything in Suite Professional, plus sandbox for testing updates, custom permissions, change tracking, spikes handling, etc.

In addition to these, there’s a wide range of add-ons you can purchase on top, such as:

• AI Copilot: $50 per agent/month, billed annually, available on Professional and above.
• Zendesk Workforce Management: $25 per agent/month, billed annually, for organizations managing teams in Zendesk.
• Zendesk Quality Assurance: $35 per agent/month, billed annually, lets you automatically analyze 100% of conversations across human and AI agents, BPOs, channels, and languages.
• Zendesk Workforce Engagement Bundle: $50 per agent/month, billed annually, lets you enjoy the power of Zendesk Workforce Management and Zendesk Quality Assurance at a discounted bundle rate and lead your team to deliver superior CX.
• Advanced Data Privacy and Protection: $50 per agent/month, billed annually, supports your compliance and security policy obligations with an extra layer of protection and privacy.
• Contact Center: $50 per agent/month, billed annually, lets you power the world’s most complex contact centers with Zendesk’s ease of use and flexibility, available on all Suite plans.

Pros & Cons

✅ Extensive customization and app integrations enable adaptable workflows for diverse teams.

✅ Clean, modern UI that is easy to train new users on.

❌ More suited to customer-facing support than deep ITSM needs like asset or incident management.

5. ServiceNow

Best for: Large enterprises or IT organizations needing a high-end, full-scale ITSM solution with deep ITIL support, extensive automation, and a robust CMDB.

ServiceNow is a comprehensive, enterprise-grade ITSM platform that consolidates incident, problem, change, asset, and request management into a single unified system. 

Its powerful AI and ML features, integrated CMDB, and advanced automation tools make it ideal for organizations with complex service workflows and compliance requirements.

Key features

• Full ITIL lifecycle support – Covering incident, problem, change, and service request management backed by ITIL best practices and built-in workflows.
• Robust CMDB & asset tracking – Automatically discovers assets, maps dependencies, and integrates asset data into incident/change processes.
• Intelligent automation & AI – Predicts incidents, automates routine tasks, and has virtual agents that serve as conversational ticket triage.

Pricing 

ServiceNow doesn’t disclose prices for any of its products, including its ITSM product suite.

You’ll have to contact sales for details or check out our in-depth ServiceNow pricing guide.

Pros & Cons

✅ Robust and numerous integrations.

✅ Advanced AI features help streamline and optimize various processes.

❌ Steep learning curve and long implementation timeline.

6. ManageEngine ServiceDesk Plus

Best for: Mid-sized to large IT teams that need a full ITIL-aligned ITSM platform with strong ticketing, asset tracking, CMDB, and flexible deployment.

ServiceDesk Plus is a comprehensive ITSM solution that merges help-desk ticketing, asset management, change control, and CMDB into one system. 

It supports both cloud and on-premise setups and includes AI-enhanced workflow automation and reporting.

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Key features

• Integrated ITIL modules – Cover incident, problem, change, and release management with built-in best-practice templates.
• CMDB & asset management – Automated discovery, real-time asset tracking, and tight linkage between assets and tickets.
• Workflow automation & approvals – No-code workflow builder with auto-routing, SLA enforcement, and multi-level approvals.

Pricing

ManageEngine ServiceDesk Plus doesn’t share its pricing publicly, so it’s hard to give exact numbers upfront. 

Based on its quote request form, pricing likely varies depending on factors like how many technicians you need and whether you choose cloud or on-premise deployment. 

You’ll need to reach out to their sales team to get a custom quote tailored to your setup.

Pros & Cons

✅ User-friendly ticketing, dashboards, and CMDB deliver strong visibility and control.

✅ Extensive reporting options.

❌ Limited customization.

7. SolarWinds Service Desk

Best for: Medium to large IT teams looking for a full-featured, AI-enhanced ITSM platform with strong IT asset management and fast deployment.

SolarWinds Service Desk is a cloud-native ITSM solution built on ITIL best practices that combines ticketing, asset tracking, CMDB, and AI-powered virtual agents. 

Designed for ease of use, it brings automation and centralized oversight to IT operations without the complexity of enterprise platforms 

Key features

• Integrated IT asset management & CMDB – Lifecycle tracking, network discovery, license compliance, and asset-ticket associations in one comprehensive system.
• AI-driven self-service & virtual agent – Embedded chatbots and knowledge-base suggestions help resolve routine issues without human assistance.
• Change workflows & runbook automation – Provides structured change approvals, auto‑triggered actions, and playbook-driven orchestration to streamline IT updates. 

Pricing

SolarWinds offers multiple product packages with different pricing models. 

For ITSM specifically, there’s the Service Desk plan that starts at $39 per technician per month. 

It’s recommended to request a custom quote to get exact pricing based on your team’s needs, though a 30-day free trial is available if you want to test it first. 

If you’re also looking for incident response capabilities, those are sold separately under the Incident Response plan, starting at $9 per user per month.

Pros & Cons

✅ Robust asset management features.

✅ Simple setup and intuitive interface enable teams to be operational in days, not months. 

❌ Limited integrations.

8. Ravenna

Best for: Slack-first IT teams looking for an AI-native internal help desk embedded directly in their chat tools.

Ravenna is a modern, AI-powered internal help desk designed specifically for teams that work in Slack (with Microsoft Teams support coming soon). 

It automates ticket deflection, prioritization, knowledge creation, and collaboration, all without ever leaving your messaging platform.

Key features

• Deep Slack integration – Create, manage, and resolve tickets directly in Slack, with no portals or context switching required.
• AI-driven ticket automation – Automatically classify, prioritize, and assign tickets based on conversation context and built-in rules.
• Automated knowledge base generation – AI can automatically generate new knowledge base articles from past conversations and resolved tickets.

Pricing

Ravenna has three plans:

1. Starter: $50 per admin, includes AI automation, unlimited Slack channels, tickets and requesters, emoji automations, etc.
2. Growth: $90.00 per admin, includes AI automation, custom email domain, SLAs, etc.
3. Enterprise: Custom pricing, includes AI automation, Slack enterprise, branded Slackbot, etc.

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If you want to add an additional intelligence layer to your workflows, you can purchase the Ravenna Intelligence add-on at $5 per employee, which includes conversational AI, knowledge ingestion and enrichment, metadata filtering, etc.

Ravenna’s paid plans come with a 14-day free trial so you can test their capabilities before committing. 

Pros & Cons

✅ Revolutionary Slack-native experience—no external portal or tool switching .

✅ AI improves over time based on team usage and past resolutions, allowing for continuous refinement.

❌ Best suited for internal support use cases, as it lacks deep ITIL/asset management capabilities.

9. Ivanti 

Best for: Enterprise and mid-market IT teams looking for a comprehensive, AI-augmented ITSM suite that proactively manages services, assets, and incidents.

Ivanti combines full ITIL-aligned service desk capabilities with AI-powered automation and self-healing workflows. 

It offers a unified CMDB, proactive incident resolution, and highly customizable workflows that adapt to complex IT environments 

Key features

• AI-driven automation & self-healing – Detects recurring issues (e.g., disk-space alerts) and takes corrective action automatically before escalation. 
• No-code workflow builder – Enables IT teams to build forms, processes, and approvals without custom code.
• Proactive incident handling – Uses AI and automation to detect and fix issues early, boosting uptime and reducing manual ticket resolution effort.

Pricing

Ivanti has for pricing plans:

1. Professional: Includes service delivery, incident and change management, reporting dashboards, etc.
2. Enterprise: Includes everything in Professional, plus HR service management, project and portfolio management, GRC, etc.
3. Premium: Includes everything in Professional, plus AI guided ITSM, proactive service management, and digital experience focus (DEX).
4. Enterprise Premium: Includes everything in Professional, Enterprise, and Premium packed into one.

However, Ivanti doesn’t publish fees for its packages, so you’ll have to contact its team for a quote. 

Pros & Cons

✅ Highly flexible, no-code workflow creation that adjusts to your IT requirements.

✅ Comprehensive CMDB/asset management directly tied to service workflows.

❌ Some areas (e.g., reporting UI) may feel dated compared to modern SaaS tools.

10. TOPdesk

Best for: Mid-sized to large organizations needing a smart, out-of-the-box ITSM solution with strong incident, asset, change, and self-service management capabilities.

TOPdesk is a user-friendly IT service management platform that streamlines incident, problem, change, and asset processes. 

Its intuitive self-service portal, modular design, and built-in ITIL support make it ideal for teams seeking fast deployment with full-featured ITSM workflows 

Key features

• Incident, problem & change management – Provides structured workflows guided by ITIL best practices, with efficient escalation and resolution tracking.
• Self-service portal & knowledge base – End-users can submit tickets and access solutions, reducing help desk load and speeding issue resolution. 
• Advanced dashboards & reporting – Provides real-time visual insights into ticket status, SLAs, asset usage, and IT performance 

Pricing

TOPdesk has three pricing plans:

1. Essential: $76 per agent per month, includes incident and asset management, self service portal, knowledge base, etc.
2. Engaged: $109 per agent per month, includes everything in Essential, plus change management, SLA and contract management, etc.
3. Excellent: $155, includes everything in Engaged, plus project management, webshop, live chat, etc.

There’s a volume-based discount, too, meaning the price can go down if you onboard a higher number of users.

Pros & Cons

✅ Very user-friendly interface.

✅ Excellent customer support and continuous improvement through customer feedback.

❌ Limited customization of the self service portal and some other features.

Final thoughts: Choosing the right Jira Service Management alternative

Although Jira Service Management is a popular ITSM option, it’s not always the perfect fit for every team, especially if you’re looking for simpler setup, better pricing transparency, or more flexibility out of the box. 

As you’ve seen, there’s no shortage of excellent alternatives in 2025, whether you need AI-powered automation, Slack-native ticketing, or enterprise-grade ITIL compliance.

However, if you’re looking for a solution that balances power with ease-of-use, SmartSuite is the perfect choice, as it delivers a unified, no-code ITSM platform that:

• Simplifies setup,
• Streamlines service operations, and
• Grows with your business, without the complexity or overhead of traditional tools.

Want to see how SmartSuite can help your IT team work smarter from day one?

Start your free trial and take it for a test ride today.

Or schedule a demo if you want our team to give you a personalized tour.

Read more

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In this guide, I’ll cover everything that is known about BMC Helix’s pricing structure, including how they calculate their pricing and reported numbers.

➡️ I’ll also introduce you to a BMC Helix alternative that has a more affordable pricing structure, is quick to set up, and comes with premium customer support without having to pay 6 figures a year.

How Does BMC Helix Calculate Its Pricing?

BMC Helix uses a modular, user-based pricing model that varies by product suite (e.g., ITSM, AIOps, Knowledge Management), license type (named vs concurrent), and deployment model (on-prem vs SaaS).

The final cost will depend on:

• Which modules do you require? BMC Helix offers IT Service Management, Operations Management, AIOps, Virtual Agent, and Knowledge Management as separate or bundled services.
• The type and number of users: Licenses can be assigned as named (per individual) or concurrent (shared among users), with analyst licenses priced higher than self-service or requestor roles.
• Deployment preference: Prices are different between SaaS (Helix delivered via BMC cloud or AWS) and on-premise or hybrid deployments.
• Contract terms and volume: Discounts may apply for long-term contracts or enterprise-scale purchases. SaaS offerings also allow purchasing in credits (e.g., $10,000 worth of credits for a year, as you’ll see later).
• Use of AI add-ons like HelixGPT: AI features are bundled into some editions but require separate backend token usage charges (e.g., Azure OpenAI or GCP Vertex costs).
• Implementation, customization, and training: These services often range in cost.

Does BMC Helix Have A Free Plan Or A Free Trial?

BMC Helix ITSM offers a free trial environment with no expiration date. 

Your IT team can sign up to explore features, workflows, and dashboards.

Other BMC Helix modules (e.g. Discovery, Control-M, Continuous Optimization) also provide free trials or guided demos, typically time-limited (e.g. 30 days) or focused on specific capabilities like cloud migration tools.

Apart from this, BMC Helix does not offer a free‑forever tier for small teams or long-term use. 

All modules require paid licensing after the trial period. There’s no perpetual free usage tier.

How Much Does BMC Helix Really Cost?

According to insiders from Vendr, BMC Helix pricing costs approximately $30,000 per year, based on data from three recent deals. 

For teams looking at per-user pricing, the going rate for a named user (e.g., help desk analysts, asset owners, or admins) is $114.75/month, according to BMC Helix’s Salesforce AppExchange listing.

➡️ Self-service users (those simply submitting IT tickets or requests) are included at no extra cost in that offering.

Another source, the UK Government’s Digital Marketplace, provides detailed SaaS pricing, including:

• £218.15/month per concurrent Service Desk user.
• £72.70/month per named Service Desk user.
• £395.70/month per concurrent user for the full Helix Suite.
• £131.90/month per named user for the full Helix Suite.

If you purchase BMC Helix via the AWS Marketplace, the platform also offers a $10,000/year SaaS credit bundle for 12 months. 

These credits are pre-paid and applied against licenses or usage, with any overage billed separately.

💡 According to a BMC forum post, BMC Helix Knowledge Management requires “a minimum of 30 user subscriptions at $149/month, including one named user” at initial purchase.

⚠️ Disclaimer: BMC Helix pricing is highly variable and customized based on your contract length, the modules you choose, the number and type of users, and whether you opt for SaaS or on-prem deployment. The prices above are representative, not definitive, and may shift depending on negotiations and enterprise scale.

Does BMC Helix Provide Good Value for Money?

Customers of BMC Helix are overall happy with its solution, including how they can automate and manage internal ITSM operations.

‘’Very modernized tool to automate and manage your operations. It helps in tracking tickets, tasks, changes, and data. Great support team. Integration friendly and gives options to customise as per your needs.’’ – G2 Review.

Despite this, there are many users on PeerSpot who expressed that BMC Helix ITSM is priced higher than other alternatives.

‘’The pricing of BMC Helix ITSM and its implementation costs are quite high, including subscription and maintenance costs per year.’’ – PeerSpot Review.

Looking For an BMC Helix Alternative?

All things considered, BMC Helix was designed for enterprises in mind. Users of the platform are happy with its functionality, but agree that the cost would be prohibitive for a small or medium-scale company.

ITSM leaders have been looking for BMC Helix alternatives not only due to the expensive pricing of the solution, but also because:

• The platform’s UI is not user-friendly and is rather outdated.
• The tool is difficult to configure and customize as the language is non-JSON, which makes it harder for developers to write.

‘’But UI is very old and needs to be changed. It is also very, very slow when switching between tabs and options.’’ – G2 Review. 

SmartSuite (that’s us) offers the best BMC Helix alternative for ITSM with our modern, no-code project management software.

Our IT service management solution has been built to help you streamline critical IT processes, organise projects, and remove traditional obstacles in the tech landscape.

Here’s a quick walkthrough of the platform and our solution for IT teams:

[embedded content]

Let’s go over the features that make SmartSuite the best choice for teams looking for an BMC Helix alternative: 👇

All-In-One IT Service Management

SmartSuite lets you manage your IT processes, projects, and asset management all in one single solution.

Our no-code, easy-to-use solution enables IT teams to automate all technical processes with ease.

Here are the features and use cases that you’ll get with SmartSuite:

• Manage critical IT processes: Manage IT data and workflows in one place, from deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted.

• Track tickets & issues: You can deploy help desk and issue management solutions to ensure your business operations are not interrupted.

• Manage your IT assets and licenses: Track all of your IT assets, to whom they are deployed to and what software versions are deployed.

• Manage internal IT projects: Plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.

• Integrate with your existing systems: Our software lets you integrate with existing systems and data to consolidate and centralize your data. 

• Automate for accuracy and efficiency: You’ll be able to remove inefficiencies and the chance for human error by automating repeatable workflows.
• Monitor and report on your work with customizable IT dashboards that help your team slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards.

Standardize Your Team’s IT Workflows

SmartSuite lets you streamline your IT request workflow with a centralized work request process. 

You will be able to prioritize tasks, assign IT staff and ensure that you achieve service level agreements. 

You can monitor your team with flexible reports and dashboards that keep you updated in real time.

Apart from that, SmartSuite’s no-code automation builder provides IT teams with a visual interface that makes it easy to respond to events and take action.

That means your team can customize your ITSM workflows without technical resources.

💡 Working from mobile? You can stay connected to critical IT information, tickets and device information with our native iOS and Android apps.

Your team can use our mobile apps to share files, images, updates and other feedback to resolve problems and close tickets.

Ready-To-Use ITSM Templates

Our team has prepared a bunch of ITSM templates for IT teams looking to get started right away, instead of building everything from scratch, such as an IT Help Desk.

Our ITSM template includes a:

• IT Service Request Management, where you can streamline work requests, automate repetitive tasks, and manage IT assets.

• IT Help Desk, which we built for internal IT departments looking to capture and resolve internal technology issues.

• IT Asset Tracker, where you can keep track of IT assets issued to employees or implemented in networks, facilities and workspaces.

You can customize our ITSM management templates here for various use cases, such as IT Security Policies, IT Security Audits, and IT Work Requests.

How is SmartSuite different from BMC Helix?

Unlike BMC Helix, SmartSuite offers a platform with:

• A modern solution with an intuitive interface that does not confuse your IT team or require extensive training.
• An affordable and transparent pricing model with a generous free plan to help you get started.
• Automated workflows that can help you build multi-step automations to trigger actions at the right time.
• Customer support and account management, which will help you with setting up the automations inside the platform.

💡 Case Study: Learn how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

Pricing

Unlike BMC Helix, SmartSuite offers a free plan with access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial (no CC required):

• Team: Starts at $12/user per month, including Gantt charts, timeline views, 5000 automation runs, and native time tracking.
• Professional: Starts at $30/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
• Enterprise: Starts at $45/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
• Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Next Steps For IT Teams: Get Started With SmartSuite & Our Templates For Free

If you’re an IT manager looking to build IT service management workstreams, you can give SmartSuite a chance with our free plan and ready-to-use ITSM templates.

SmartSuite’s platform offers just the right customization, native collaboration capabilities and a library of 200+ project management templates to help teams create and maintain a project management workflow.

Here’s what’s in it for your team when you try SmartSuite:

• Access to a free plan with features including multi-board views (Kanban, Chart, Map, Timeline, Card, and Calendar), 100 automations/month, and 40+ field types, including formula and linked record fields.
• No-code automation builder to set up to 500,000 trigger/action workflows.
• Built-in productivity tools, including time tracking, status tracking, and checklists.
• Team collaboration and planning tools such as whiteboards and SmartSuite docs.
• Resource management across projects and teams.
• 40+ field types, including the option to add your custom fields.

Sign up for a free plan to test the water or get a 14-day free trial to explore all its amazing features.

Or, if you’d like to talk to our team of experts, schedule a demo.

Read More

‍

In this guide, I’ll discuss LogicGate’s pricing structure, going over how they calculate their pricing, and include reported numbers.

➡️ I’ll also introduce you to a LogicGate alternative for governance, risk, and compliance (GRC) that offers a more affordable pricing structure, is quick to set up, and has premium customer support without having to pay 6 figures a year.

How Does LogicGate Calculate Its Pricing?

LogicGate calculates its pricing based on 3 main factors:

• The number of Power User licenses* that you’ll need for your.
• The different applications that you’ll need for your GRC program, meaning that you wouldn’t pay for features you won’t need.
• The additional services that you’ll need to get your platform up and running such as implementation, integration, and consulting services.

➡️ Power User licenses in LogicGate are for individuals who are going to be managing their GRC program inside LogicGate’s Risk Cloud. 

Other user licenses for non-administrators are at no additional cost (e.g., reviewers).

According to a G2 review from an Enterprise client of LogicGate, it can get costly to get the full set of modules that your compliance team needs.

‘’Could get costly on the full set of modules required.’’ – G2 Review.

Does LogicGate Have A Free Plan Or A Free Trial?

As of June 2025, LogicGate does not offer a free plan or a free trial of its solution.

Users of the platform are not happy with the fact that they were not able to try the product at no cost or get access to a free trial.

‘’Not having a free trial period is a crucial missing aspect of the platform, also not having a free version is a serious missing point too.’’ – Capterra Review.

How Much Does LogicGate Really Cost?

The median LogicGate buyer pays $52,567 per year for the platform, based on data from 17 purchases from Vendr.

According to Vendr, the entry threshold for the platform can be as low as $13,765/year, while for an enterprise-grade solution, it can cost up to $130,041/year.

Does LogicGate Provide Good Value for Money?

According to an enterprise client of LogicGate, the platform may be a serious step up in price in comparison to alternatives, but at least, your team can select the functionality that they’ll need, so you won’t pay for features you won’t need.

The user goes on to mention that the platform is ideal for organizations looking for a highly customizable GRC platform to centralize their whole program.

However, if you’re looking for a more simplistic solution for a few tasks, perhaps it might not be the right option for you.

‘’It’s a step up in price from other privacy platforms, but it comes down to what your company needs. If you need a highly customizable platform to centralize your whole program, it’s the right call. If you need a simple application for a few tasks, maybe it’s not.’’ – G2 Review.

Any Surprises At Contract Renewal?

There are multiple instances of customers of LogicGate receiving a 15% increase in their pricing when they had to renew their contracts with the platform.

However, the platform was willing to negotiate lower prices or to cap their percentage increase in the contract.

What’s more, LogicGate seems to favor long contracts, which is why the platform was willing to set a flat price in exchange for a 2-year commitment.

Looking For A LogicGate Alternative?

People have been looking for LogicGate alternatives not only due to the expensive pricing of the tool, but also because the platform’s UI is outdated, it has a confusing interface, and a steep learning curve.

‘’UI is ugly and confusing. Not much ease in end user experience, no third parties want to use it.’’ – G2 Review.

SmartSuite (that’s us) offers the best LogicGate alternative for compliance teams in 2025 with our modern, no-code work management platform that simplifies complex regulatory requirements.

Our GRC software lets you streamline and automate policy creation, approval, and control assessments within one place.

SmartSuite helps your compliance team move faster, manage policies smarter, and adapt easily, without having to hire expensive consultants or sign up for training to see how the solution works.

💡 We have recently partnered with the Cyber Risk Institute to deliver a CRI profile for U.S. Banks’ compliance needs.

Let’s go over the features that make SmartSuite the best choice for teams looking for a LogicGate alternative: 👇

All-In-One Risk Management & Compliance Platform

I believe that compliance should be simple, automated, and accessible to all financial institutions, regardless of their size.

Our easy-to-use platform empowers compliance managers and CISOs to automate all GRC processes with ease.

Here’s how teams are using SmartSuite:

• Risk Management: Identify, assess, score, and monitor enterprise risks.
• Compliance Management: Track regulatory requirements, controls, and evidence.
• Audit Management: Manage audits, findings, and remediation workflows.
• Policy Management: Publish, distribute, and track acknowledgement of policies.
• Third-Party Risk: Evaluate and monitor vendors’ risk and compliance posture.
• Incident Management: Log, triage, and resolve compliance and risk events.

SmartSuite helps compliance leaders achieve and maintain compliance without the expense and complexity of adapting legacy GRC solutions like LogicGate to accommodate new compliance requirements.

Here are the features and use cases that you’ll get with SmartSuite:

• Create reports and dynamic dashboards: You can monitor executive views into your organization’s overall risk profile with powerful charting and metrics widgets. 

• Collaborate and respond to risks in real-time: It’s possible to instantly engage key stakeholders in a real-time discussion of potential threats or vulnerabilities.

Our solution will also let you get immediate updates when critical information is available.

• Streamline policy creation, in real-time approval, and control assessments: Streamline risk management by building an integrated program on a single platform.
• Keep risk and compliance data secure: Define your teams and manage access to information across all GRC practice areas.

• Integrate with your existing systems: Our GRC software lets you integrate with existing systems and data to consolidate and centralize your data. 

• Automate for accuracy and efficiency: Remove inefficiency and the chance for human error by automating repeatable workflows.

SmartSuite’s no-code automation builder provides organizations with a visual interface that makes it easy to respond to events and take action. That means you can customize your GRC workflows without technical resources.

• Monitor, measure and score: Create your own risk calculations and metrics to evaluate every aspect of organizational risk.

You can generate risk scores and evaluate key indicators with SmartSuite’s powerful calculation capabilities.

• Policy management: Establish a strong foundation with streamlined and flexible policy management. Simplify the entire process, from authoring to review and release.

You’ll be able to assign ownership, manage revisions, and ensure your policies consistently align with key business initiatives and regulatory requirements.

• PSTOS Compliance Tracker: Designed for regulatory compliance and built on SmartSuite.

This solution focuses on data security as the core of compliance frameworks with services such as compliance readiness, virtual CISO, and IT security implementation.

Learn more about it from our CEO, Jon Darbyshire, who held a webinar on the topic:

[embedded content]

Prioritize & Mitigate Risks

Our platform lets you create a centralized Risk Register to help you effectively identify potential risks to your organization.

You will be able to assess threats and establish risk mitigation strategies inside SmartSuite.

You can also ensure that the appropriate controls are in place and measure their effectiveness by evaluating risk indicators and displaying results in SmartSuite’s rollup reports and dashboards.

💡 Pro Tip: Teams love our platform because they can use automation to move tasks through defined workflow stages that comply with their policies and procedures.

I know how important threat management is and the need to respond quickly to incidents.

Our platform lets you centralize incident response and threat mitigation by linking incidents to assets and organizational data to offer context during your investigations.

You can also set up automations with our no-code automation builder to escalate critical events to make sure that your team is aware of active risks to your organization.

Pre-Built GRC Templates

We built GRC templates for teams looking to get started right away, instead of building everything from scratch.

Our general risk management template includes a:

• Risk register, where you can break down the risks, the risk owner, the annual loss expectancy, risk event category, risk type, volatility, and status.

• Issue assessments, where you’ll be able to see a comprehensive breakdown of each risk.

• Action plans, where you can describe the actions (best practices) to mitigate the risks.

• A separate tab for control standards, your findings, exception requests, risk assessment by type, and risk assessment issues.

You can customize our risk management template here.

Alternatively, check out and customize our 14 other risk management templates for various use cases, such as contract management, policy management, and incident management.

How is SmartSuite different from LogicGate?

Unlike LogicGate, SmartSuite offers:

• A modern solution with an intuitive interface that does not confuse your team or require training.
• An affordable and transparent pricing model, as well as a generous free plan to help you get started.
• Automated workflows that can help you build multi-step automations to trigger actions at the right time.
• Best-in-class customer support and account management that will help you with setting up the automations inside the platform.

💡 Case Study: Find out how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

How is SmartSuite’s Pricing Different From LogicGate’s?

Unlike LogicGate, SmartSuite offers a free plan with access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial (no CC required):

• Team: Starts at $12/user per month, including Gantt charts, timeline views, 5000 automation runs, and native time tracking.
• Professional: Starts at $30/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
• Enterprise: Starts at $45/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
• Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Next Steps For Compliance Teams: Get Started With SmartSuite & Our Templates For Free

If you’re looking to build GRC workstreams and prioritize and mitigate risks, you can give SmartSuite a chance with our free plan and ready-to-use GRC templates.

Our platform offers just the right customization, native collaboration capabilities and a library of 200+ project management templates to help compliance teams create and maintain a project management workflow.

Here’s what’s in it for your team when you try SmartSuite:

• Access to a generous free plan with features including multi-board views (Kanban, Chart, Map, Timeline, Card, and Calendar), 100 automations/month, and 40+ field types, including formula and linked record fields.
• No-code automation builder to set up to 500,000 trigger/action workflows.
• Built-in productivity tools, including time tracking, status tracking, and checklists.
• Team collaboration and planning tools such as whiteboards and SmartSuite docs.
• Resource management across projects and teams.
• 40+ field types, including the option to add your custom fields.

Sign up for a free plan to test the water or get a 14-day free trial to explore all its amazing features.

Or, if you’d like to talk to our experts, you can schedule a demo.

Read More

LogicGate, a modern and flexible GRC platform, helps automate your workflows, quantify risks, and collaborate using data-driven insights. 

However, some customers of the platform are not happy with its pricing model, outdated interface, and steep learning curve.

In this article, I’ll go over the 10 best LogicGate alternatives for government, risk, and compliance in 2025 that can help you manage your organizational policies, track compliance efforts, and ensure regulatory alignment.

Why are some companies looking to switch from LogicGate?

Now, I’m not saying that LogicGate is a horrible tool that needs to be switched from. 

Hundreds of satisfied users are more than happy with the tool, as it has helped them reduce manual effort through the tool’s AI-powered capabilities.

Despite this, some customers have been dissatisfied with the platform for several reasons:

#1: The platform can get expensive, even for Enterprises

LogicGate may not disclose its pricing on its website, but 3rd party data from Vendr shows that the average cost for the tool is $52,567/year out of the 17 deals they have handled for them.

Considering that you’ll have to pay for the use of different models, not for all features, Enterprise-grade users of the platform mention that it can get expensive if you want to get the full product suite.

‘’Could get costly on the full set of modules required.’’ – G2 Review. 

#2: Outdated and confusing user interface

Next up, verified users of the tool mention that the user interface is outdated and that it can be complicated.

One of the issues with this is that, as the user mentions, third parties like subcontractors, auditors, and suppliers will not want to use it.

‘’UI is ugly and confusing. Not much ease in end user experience, no third parties want to use it.’’ – G2 Review.

#3: There’s a steep learning curve

Lastly, customers of the platform mention that LogicGate was daunting for them at first, and they have to complete a ‘’power user training’’ to learn how to use their platform.

➡️ Nowadays, I’m seeing more and more companies switch from traditional GRC solutions like LogicGate, which are expensive with outdated UIs, to modern solutions that have an intuitive interface and are easy to set up and use.

‘’It can seem a little daunting at first, even after completing the power user training, especially if you are someone new to the company, which is already using Risk Cloud.’’ – G2 Review.

What are the best LogicGate alternatives for GRC in 2025?

Here are the 10 best LogicGate alternatives on the market for government, risk, and compliance after reviewing 30+ platforms:

#1: SmartSuite: Best for companies looking to launch GRC workflows in days. Our platform lets you manage policies, audits, risks, and compliance in a unified, customizable platform.

#2: OneTrust: Good for companies looking to automate framework compliance and gain enterprise-wide visibility into technology risk.

#3: ArcherIRM: Ideal for managing policies, controls, risks, assessments, and deficiencies from a single platform.

#4: ServiceNow: Best for companies looking for integrated risk management and compliance automation.

#5: MetricStream: Good for enterprises looking for a unified platform to manage governance, risk, and compliance (GRC) across international operations.

#6: AuditBoards: Ideal for compliance teams looking to unify audit, risk, and compliance functions with automations and connected workflows.

#7: StandardFusion: Best for organizations looking for proactive risk oversight and strategic alignment across all GRC activities.

#8: SAI360: Good for enterprises looking for a comprehensive, customizable platform with preconfigured modules and advanced analytics.

#9: Apptega: Ideal for teams looking to continuously manage cybersecurity compliance across multiple frameworks.

#10: Monday.com: Best for smaller compliance teams looking to create custom, real-time dashboards that monitor risk levels by category.

#1: SmartSuite

SmartSuite offers the best LogicGate alternative on the market for compliance teams with our modern, no-code work management platform that simplifies complex regulatory requirements.

Originally built for Banks and Credit Unions, our GRC software lets you streamline and automate policy creation, approval, and control assessments, all in one place.

SmartSuite helps your team move faster, manage policies smarter, and adapt easily, without having to hire expensive consultants or sign up for training to see how the solution works.

💡 We have recently partnered with the Cyber Risk Institute to deliver a CRI profile for U.S. Banks’ compliance needs.

Let’s go over the features that make SmartSuite the best choice for compliance teams looking for a LogicGate alternative: 👇

All-In-One Risk Management & Compliance Platform

We at SmartSuite believe that compliance should be simple, automated, and accessible to all financial institutions, regardless of their size.

Our no-code, easy-to-use platform empowers compliance managers and CISOs to automate all GRC processes with ease.

Here’s how teams are using SmartSuite:

• Risk Management: Identify, assess, score, and monitor enterprise risks.
• Compliance Management: Track regulatory requirements, controls, and evidence.
• Audit Management: Manage audits, findings, and remediation workflows.
• Policy Management: Publish, distribute, and track acknowledgement of policies.
• Third-Party Risk: Evaluate and monitor vendors’ risk and compliance posture.
• Incident Management: Log, triage, and resolve compliance and risk events.

SmartSuite helps compliance leaders achieve and maintain compliance without the expense and complexity of adapting legacy GRC solutions like LogicGate to accommodate new compliance requirements.

Here are the features and use cases that you’ll get with SmartSuite:

• Create reports and dynamic dashboards: You can monitor executive views into your organization’s overall risk profile with powerful charting and metrics widgets. 

• Collaborate and respond to risks in real-time: It’s possible to instantly engage key stakeholders in a real-time discussion of potential threats or vulnerabilities.

Our solution will also let you get immediate updates when critical information is available.

• Streamline policy creation, in real-time approval, and control assessments: Streamline risk management by building an integrated program on a single platform.
• Keep risk and compliance data secure: Define your teams and manage access to information across all GRC practice areas.

• Integrate with your existing systems: Our GRC software lets you integrate with existing systems and data to consolidate and centralize your data. 

• Automate for accuracy and efficiency: Remove inefficiency and the chance for human error by automating repeatable workflows.

SmartSuite’s no-code automation builder provides organizations with a visual interface that makes it easy to respond to events and take action. That means you can customize your GRC workflows without technical resources.

• Monitor, measure and score: Create your own risk calculations and metrics to evaluate every aspect of organizational risk.

You can generate risk scores and evaluate key indicators with SmartSuite’s powerful calculation capabilities.

• Policy management: Establish a strong foundation with streamlined and flexible policy management. Simplify the entire process, from authoring to review and release.

You’ll be able to assign ownership, manage revisions, and ensure your policies consistently align with key business initiatives and regulatory requirements.

• PSTOS Compliance Tracker: Designed for regulatory compliance and built on SmartSuite.

This solution focuses on data security as the core of compliance frameworks with services such as compliance readiness, virtual CISO, and IT security implementation.

Learn more about it from our CEO, Jon Darbyshire, who held a webinar on the topic:

[embedded content]

Prioritize & Mitigate Risks

SmartSuite lets you create a centralized Risk Register to help you effectively identify potential risks to your organization.

You will be able to efficiently assess threats and establish risk mitigation strategies inside SmartSuite.

What’s more, you can ensure that the appropriate controls are in place and measure their effectiveness by evaluating risk indicators and displaying results in SmartSuite’s rollup reports and dashboards.

💡 Pro Tip: You can also use automation to move tasks through defined workflow stages that comply with your policies and procedures.

I know from experience how important threat management is and the need to respond quickly to incidents.

SmartSuite lets you centralize incident response and threat mitigation by linking incidents to assets and organizational data to offer context during your investigations.

You can also set up automations with our no-code automation builder to escalate critical events to make sure that your team is aware of active risks to your organization.

Pre-Built GRC Templates

We have prepared GRC templates for teams looking to get started right away, instead of building everything from scratch.

Our general risk management template includes a:

• Risk register, where you can break down the risks, the risk owner, the annual loss expectancy, risk event category, risk type, volatility, and status.

• Issue assessments, where you’ll be able to see a comprehensive breakdown of each risk.

• Action plans, where you can describe the actions (best practices) to mitigate the risks.

• A separate tab for control standards, your findings, exception requests, risk assessment by type, and risk assessment issues.

You can customize our risk management template here.

Alternatively, check out and customize our 14 other risk management templates for various use cases, such as contract management, policy management, and incident management.

How is SmartSuite different from LogicGate?

Unlike LogicGate, SmartSuite:

• Offers a modern solution with an intuitive interface that does not confuse your team or require training.
• Offers an affordable and transparent pricing model, as well as a generous free plan to help you get started.
• Has automated workflows that can help you build multi-step automations to trigger actions at the right time.
• Includes best-in-class customer support and account management that will help you with setting up the automations inside the platform.

💡 Case Study: Learn how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

Pricing

Unlike LogicGate, SmartSuite offers a free plan with access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial (no CC required):

• Team: Starts at $12/user per month, including Gantt charts, timeline views, 5000 automation runs, and native time tracking.
• Professional: Starts at $30/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
• Enterprise: Starts at $45/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
• Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Pros & Cons

✅ The free plan includes access to advanced features.

✅ 15 pre-built GRC templates for various use cases.

✅ Dynamic dashboards and reporting that are easy to navigate.

✅ Integrated document and file management.

✅ Automate risk scoring, compliance tracking, audits, and vendor reviews.

✅ Modern and intuitive user interface.

❌ Fewer native integrations when compared to other alternatives on the market.

#2: OneTrust

Best for: Companies looking to automate framework compliance and gain enterprise-wide visibility into technology risk.

Similar to: ArcherIRM, ServiceNow.

The OneTrust platform simplifies compliance and optimizes the entire risk and compliance lifecycle by automating controls, evidence collection, and reporting. 

The platform is a viable LogicGate alternative for enterprises looking for ready-to-use frameworks, extensive integrations, and dynamic dashboards.

Features

• Streamline compliance with 55+ ready-to-action frameworks, prescriptive content, and evidence requirements broken down into measurable tasks.
• Connect teams via a user-friendly portal, automated workflows, and 200+ pre-built integrations.
• Map systems, data, and risks in one unified view: Prioritize action with dynamic scoring and strategic impact insights.
• Automatically generate required controls and evidence tasks across 300 jurisdictions.

Standout Feature: Proprietary Shared Evidence Framework

What stood out to me about OneTrust is that you can collect evidence once and comply across 50+ frameworks with OneTrust’s shared evidence framework to eliminate duplicate data requests. 

Pricing

OneTrust has different pricing plans for its 5 product lines, all of which have custom pricing:

• Consent & Preferences: Capture and activate consent, preferences, and first-party data across your user touchpoints.
• Privacy Automation: Simplify compliance, improve operational efficiency, and help your business better use personal data.
• Third-Party Management: Third-party risk management and the ability to fully manage your third-party lifecycle.
• Tech Risk & Compliance​: Scale governance, risk, and compliance, and mature your risk program.​
• AI Governance: Gain visibility and control over your AI technology and empower risk-based decisions.​

Pros & Cons

✅ Collect evidence and comply across 50+ frameworks with OneTrust’s shared evidence framework.

✅ Good range of integrations when compared to other competitors in this list.

✅ You can monitor and manage your program with dynamic dashboards.

❌ The price can be an issue for smaller companies, as it’s expensive.

❌ The user interface has been described as outdated by G2 reviews.

#3: ArcherIRM

Best for: Managing policies, controls, risks, assessments, and deficiencies from a single platform.

Similar to: MetricStream.

Archer provides enterprises with a holistic, integrated risk management solution that helps them manage policies, controls, risks, assessments, and deficiencies.

The platform is a proper enterprise-grade LogicGate alternative for organizations looking to effectively manage risk and ensure compliance.

Features

• Centralized management of policies, controls, risks, assessments, and deficiencies on one GRC platform.
• Integrated risk management across multiple dimensions, including IT, operational, and third-party risk.
• A customizable solution that can adapt to your internal functions and extended third-party ecosystems.
• Streamlined compliance management to efficiently consolidate standardized reports, audits, and assessments.

Standout Feature: Archer Evolv

ArcherIRM’s Archer Evolv functionality lets you track regulatory developments from all over the world and creates visibility into all requirements for better control over policies.

Pricing

ArcherIRM does not disclose its pricing structure, so you’d have to contact them to get a product demo and a quote.

Pros & Cons

✅ Real-time cyber risk intelligence capabilities.

✅ Good analytics and real-time reporting.

✅ An AI-powered analytics tool that can be used for predictive risk identification.

❌ Enterprise-grade pricing, which starts at approximately $55,000/year, according to info collected from insiders.

❌ The software seems to have an outdated interface that is not very intuitive, similar to LogicGate.

#4: ServiceNow

Best for: Companies looking for integrated risk management and compliance automation.

Similar to: MetricStream, ArcherIRM.

ServiceNow offers a GRC solution that provides you with a unified approach to governance, risk, and compliance by helping you integrate data and workflows across security and IT teams.

The platform is a good alternative to LogicGate as it automates manual processes and delivers AI-driven insights for real-time risk mitigation.

Features

• Single data model: The platform helps you eliminat silos by centralizing enterprise risk and compliance data into one source.
• No-code workflow automation: Lets you enable cross-functional risk response and compliance management without having to hire consultants or programmers.
• The GRC suite operates on ServiceNow’s Now Platform, which enables seamless data sharing and real-time collaboration across all GRC products.
• Third-party risk management: You’ll be able to identify and mitigate risks from external vendors and partners.

Standout Feature: AI-Powered Actionable Insights

ServiceNow offers AI-powered actionable insights that accelerate decision-making with predictive analytics and process optimization.

Pricing

ServiceNow’s pricing is not disclosed, so you’d have to book a demo with their team.

I was able to find ServiceNow customer and public reviews, which show that the average cost of ServiceNow contracts can range between $50,000 and $500,000 annually.

The pricing structure depends on the number of licenses, features, and other configuration requirements.

Pros & Cons

✅ Sophisticated risk, audit, and compliance management features.

✅ Real-time risk monitoring and prioritization that helps you make better decisions.

✅ Integrations with other tools and centralized management of alerts and tickets.

❌ Steep learning curve and complexity, unlike some ServiceNow alternatives.

❌ Training, skills development, and ongoing support can be costly.

#5: MetricStream

Best for: Enterprises looking for a unified platform to manage governance, risk, and compliance (GRC) across international operations.

Similar to: OneTrust, ServiceNow.

MetricStream offers a GRC software platform that centralizes risk, compliance, audit, and third-party management to help you transform data into actionable intelligence.

The platform is a proper LogicGate alternative for compliance teams looking to break down organizational silos, automate workflows, and deliver real-time insights to their leadership team.

Features

• Enterprise-wide risk management framework that comes with advanced analytics and real-time reporting.
• Automated compliance management, which includes regulatory change tracking, policy alignment, and impact assessments to minimize compliance violations.
• Real-time cyber risk intelligence and unified IT risk management to help you proactively address threats and ensure regulatory adherence.
• Centralized third- and fourth-party risk management, which includes performance tracking and business continuity risk assessment.

Standout Feature: AI-powered insights (AiSPIRE) 

Similar to LogicGate, MetricStream also has an AI-powered insights tool, AiSPIRE, that can be used for predictive risk identification, duplicate control detection, and cognitive recommendations.

Pricing

MetricStream does not disclose its pricing structure, so you’d have to contact them to get a product demo and a quote.

Pros & Cons

✅ Real-time cyber risk intelligence capabilities.

✅ Advanced analytics that cover the weaknesses alongside real-time reporting.

✅ An AI-powered insights tool, AiSPIRE, that can be used for predictive risk identification.

❌ The platform’s pricing structure is not SME-friendly, according to G2 reviews.

❌ The tool has an outdated interface that can be hard to navigate.

#6: AuditBoards

Best for: Compliance teams looking to unify audit, risk, and compliance functions with automations and connected workflows.

Similar to: ArcherIRM, ServiceNow.

AuditBoard offers a GRC solution help you break down silos between audit, risk, and compliance teams to help them to build resilience and improve operational efficiency.

The platform is a viable alternative to LogicGate as it uses AI and integrated workflows to transform risk data into actionable insights.

Features

• Unified risk platform: Connects audit, risk, and compliance teams for a single, in-depth view of organizational risk.
• AI-powered insights: Automate workflows, deliver data-driven insights, and optimizes risk and compliance models.
• Flexible reporting and dashboards: Customizable reports and out-of-the-box dashboards that help uncover insights, track trends, and support data-driven decisions.
• Integrated workflows and APIs: Streamline data collection and task management through integrations.

Standout Feature: Preloaded Library of 30+ Frameworks

AuditBoard offers access to its preloaded library of 30+ frameworks (including SOC 2, ISO 27001, and GDPR) to help you stay audit-ready as your organization scales.

Pricing

AuditBoard has not disclosed its pricing, so you’d have to contact them to book a demo and get a quote.

Pros & Cons

✅ Access to a single view of organizational risk.

✅ Modern interface with good AI capabilities, unlike LogicGate.

✅ Access to a preloaded library of 30+ frameworks to help you stay ready for audits.

❌ The median contract value of the tool is around $42,775/year, according to insiders.

❌ Some users of the platform find it difficult to use, with some of them requiring special training.

#7: StandardFusion

Best for: Organizations looking for proactive risk oversight and strategic alignment across all GRC activities.

Similar to: Apptega.

StandardFusion’s GRC Platform consolidates enterprise risk, compliance, audit, policy, vendor, and privacy management into a single system. 

The platform is a good alternative to LogicGate for teams looking for proactive risk oversight and strategic alignment across all GRC activities.

Features

• Centralized GRC ecosystem integrating risk, compliance, audit, policy, vendor, and privacy management into one platform.
• Enterprise Risk Management integration that helps you guide all GRC activities for strategic decision-making and risk mitigation.
• Centralized data and analytics for monitoring internal controls.

Standout Feature: Automated Workflows

StandardFusion offers automated workflows that aim to streamline your GRC processes and reduce system complexity.

Pricing

StandardFusion does not disclose its pricing structure, so you’ll have to reach out to them to get a product demo and a quote.

Pros & Cons

✅ User-friendly interface that is easy to navigate, according to G2 reviews.

✅ Comprehensive control, monitoring, and risk management features.

✅ Consolidates multiple compliance frameworks (e.g., ISO 27001, SOC 2, GDPR, HIPAA, NIST) in one platform.

❌ Recurring task management and tracking can be difficult.

❌ The tool’s annual price increases are a concern for smaller businesses.

#8: SAI360

Best for: Enterprises looking for a comprehensive, customizable platform with preconfigured modules and advanced analytics.

Similar to: ArcherIRM, MetricStream.

SAI360 offers a unified GRC platform that comes with preconfigured modules, advanced analytics to help you proactively manage risk and ensure regulatory alignment.

Its cloud-based, AI-powered platform is a good alternative to LogicGate for teams looking to enhance security and streamline workflows.

Features

• 20+ preconfigured GRC modules that include enterprise risk, IT risk, third-party risk, internal audit, business continuity, policy, and incident management.
• Leverages AI to enhance reporting, risk assessment, and operational efficiency.
• Built-in eLearning, which ensures employees are well-prepared to meet regulatory demands.
• Pre-mapped frameworks and controls aligned with international regulations for faster deployment and easier compliance.

Standout Feature: Integrated GRC from Every Angle

What stood out to me about SAI360 is that it offers a holistic, enterprise-wide approach that helps you unify risk, compliance, and ethics management into one customizable system.

Pricing

SAI360 does not disclose its pricing, so you’d have to contact them to get a product demo and a quote.

Pros & Cons

✅ AI-powered reporting, risk assessment, and operational efficiency.

✅ A holistic approach that helps you unify risk, compliance, and ethics management.

✅ 20+ preconfigured GRC modules.

❌ The platform is described as outdated and difficult to manage by G2 reviews.

❌ Admins are not able to easily modify fields or workflows.

#9: Apptega

Best for: Teams looking to continuously manage cybersecurity compliance across multiple frameworks.

Similar to: LogicGate, SmartSuite.

Apptega’s platform simplifies compliance management by consolidating security measures and regulatory requirements into one unified system. 

The platform is a viable alternative to LogicGate as it streamlines evidence collection, task automation, risk scoring, and cross-framework alignment to help you reduce manual effort and improve visibility.

Features

• Assessment Manager with questionnaire-based templates for 30+ frameworks (e.g., NIST, SOC 2, PCI DSS) to help compliance teams identify risks and unmet controls.
• Risk Manager for scoring, ranking, and reporting on risks with actionable insights to improve security posture.
• Audit Manager for accelerated evidence sharing, control validation, and audit preparation.

Standout Feature: Real-Time Dashboards 

Apptega’s real-time dashboards and reporting functionality are useful for providing instant visibility into compliance progress, security posture; with stakeholder-ready insights.

Pricing

Apptega might not disclose its pricing, but at least the platform lets you get a free trial of its Starter plan.

You can play around with 1 workflow, its Risk Manager, and custom reporting to see if the platform is a good fit for your needs.

Pros & Cons

✅ Built-in frameworks, such as NIST, CMMC, and ISO.

✅ Automated tracking boosts governance and risk management.

✅ Excellent customer service and a dedicated onboarding team.

❌ The user interface feels outdated, occasionally impacting the speed of operations, according to user reviews.

❌ Large enterprise customers find the platform too simplistic for their needs.

#10: Monday.com

Best for: Smaller compliance teams looking to create custom, real-time dashboards that monitor risk levels by category.

Similar to: ClickUp, SmartSuite.

Monday.com is an all-in-one project management platform, similar to Asana and ClickUp, that offers a good range of features for compliance teams, such as dashboards and automations.

It’s a proper alternative to LogicGate for lower-budget teams that are looking to create a comprehensive real-time risk management dashboard.

Features

• Risk identification and description: Capture the details of the risk, the description of the problem, and categorize it.
• Risk assessment and response: Assess the impact and probability of the risks by building Time Impact, Cost Impact and Quality Impact columns.
• Risk action plan: Initiate the action plan in the Risk Log. The columns will then collect the general status of the risk mitigation action.

➡️ Find out more about Monday and its other project management features in our in-depth Monday review.

Standout Feature: Real-Time Risk Management Dashboard

Compliance teams can monitor the risks directly in the task management software with a custom dashboard by incorporating the risk log in Monday.

Pricing

Monday.com offers a free plan for up to 2 seats, where you can test out the tool’s basic project management features.

💡 In our guide on Monday’s pricing, we dive deeper into whether the platform’s pricing offers good value-for-money.

To access the platform’s advanced features, you’d need to be on one of their four paid plans:

• Basic: Starts at $17 per user/month and adds Kanban board view and unlimited users with view-only access.
• Standard: Starts at $20 per user/month and adds 250 automated actions/month, 3+ dashboard views, and Zoom integration.
• Pro: Starts at $32 per user/month, and adds all five dashboard views, time tracking, and 2-factor authentication.
• Enterprise: Custom price, which adds a dedicated customer success manager, enterprise-level reporting, and administration control.

Pros & Cons

✅ Advanced reporting and analysis at the project and portfolio level, which is ideal for smaller and larger teams.

✅ 200+ integrations across apps you’re probably already using, including communication and productivity.

✅ Build custom dashboards to monitor risks in real-time.

❌ Plan upgrade available in set increments of 5 and 10 users.

❌ Automation features are gated to the more expensive plans, which is why some teams have been looking for alternatives to Monday.

Next Steps For Compliance Teams: Get Started With SmartSuite & Our Templates For Free

Well, that was it: our list of the 10 best LogicGate alternatives on the market in 2025.

If you’re looking to build governance, risk, and compliance workstreams and effectively prioritize and mitigate risks, you can give SmartSuite’s free plan and ready-to-use GRC templates a chance.

Our platform offers just the right customization, native collaboration capabilities and a library of 200+ project management templates to help compliance leaders create and maintain a project management workflow.

Here’s what’s in it for your team when you try SmartSuite:

• Access to a generous free plan with features including multi-board views (Kanban, Chart, Map, Timeline, Card, and Calendar), 100 automations/month, and 40+ field types, including formula and linked record fields.
• No-code automation builder to set up to 500,000 trigger/action workflows.
• Built-in productivity tools, including time tracking, status tracking, and checklists.
• Team collaboration and planning tools such as whiteboards and SmartSuite docs.
• Resource management across projects and teams.
• 40+ field types, including the option to add your custom fields.

Sign up for a free plan to test the water or get a 14-day free trial to explore all its amazing features.

Or, if you’d like to talk to our team of experts, schedule a demo.

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