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Software Stack Editor

Loop Marketing vs Inbound Marketing: How they work together

Software Stack Editor · October 28, 2025 ·

  • TL;DR: Loop marketing enhances inbound marketing for the AI era by adding four continuous stages (Express, Tailor, Amplify, Evolve) that use AI and unified data to personalize, distribute, and optimize content, without replacing inbound’s customer-first foundation.
  • Layer loop onto your existing inbound assets with AI-powered personalization, multi-channel distribution, and real-time testing, starting with whichever stage addresses your biggest bottleneck.

If you’ve heard about loop marketing and wondered whether it replaces the inbound methodology you‘ve spent years mastering, I have good news: it doesn’t. Loop marketing builds on inbound‘s foundation, bringing it into the AI era with personalization, multi-channel amplification, and real-time optimization that simply wasn’t possible before.

Download Now: Free Loop Marketing Prompt Library

The question isn‘t “loop or inbound?” It’s “how do I layer loop onto my existing inbound strategy?”

This guide will show you exactly how these frameworks complement each other, how to map loop stages to your current funnel, and how to start implementing loop marketing without throwing away what’s already working.

Table of Contents

  • What is loop marketing?
  • Loop Marketing vs Inbound Marketing
  • How Loop Marketing Builds on Your Inbound Foundation
  • How Loop Maps to the Inbound Flywheel
  • Inbound vs Loop Metrics
  • Common Pitfalls When Shifting From the Flywheel to Loop
  • Frequently Asked Questions about Loop Marketing vs Inbound

What is loop marketing?

Loop marketing is HubSpot’s framework for growth in the AI era. Unlike traditional linear funnels, loop marketing operates as a continuous cycle with four stages:

  • Express – Define your unique brand identity and style guide based on deep audience understanding, establishing what makes you different before bringing AI into the mix.
  • Tailor – Use unified customer data and AI to create genuinely personal experiences that feel individually crafted, not just mail-merged.
  • Amplify – Diversify content distribution across channels where your buyers actually are—from Answer Engine Optimization (AEO) to creator partnerships to community spaces.
  • Evolve – Optimize continuously with AI-powered insights, running rapid experiments and applying learnings in real time rather than waiting for quarterly reviews.

The loop functions as an ongoing system rather than a single campaign. Each cycle contributes to the next, increasing your growth speed over time.

Want the full framework? Check out HubSpot’s complete Loop Marketing guide.

Loop Marketing vs Inbound Marketing

Here’s the core difference: inbound marketing focuses on attracting, converting, closing, and delighting customers through valuable content. Loop marketing focuses on expressing, tailoring, amplifying, and evolving that content using unified data and AI.

Inbound gave us the playbook for content-first growth when search engines changed how people buy. Loop adapts that playbook for a world where 60% of Google searches now end without a click, where buyers research in ChatGPT before visiting your site, and where traditional lead generation is fundamentally disrupted.

Key Comparison

Aspect

Inbound Marketing

Loop Marketing

Core Structure

Linear funnel (Attract → Convert → Close → Delight)

Continuous loop (Express → Tailor → Amplify → Evolve)

Primary Focus

Creating valuable content to attract customers

Personalizing and optimizing content with AI in real-time

Distribution

Blog-centric, SEO-driven

Multi-channel (SEO, AEO, video, communities, creators)

Personalization

Basic segmentation (e.g., first-name tokens)

AI-powered 1:1 personalization using unified CRM data

Optimization

Post-campaign analysis

Real-time iteration and continuous learning

Relationship

Foundation

Evolution that builds on inbound principles

What stays the same:

  • Customer-first content creation
  • Building trust through education
  • Creating genuine value before asking for a sale
  • Long-term relationship building

What changes:

  • Distribution includes AI engines, communities, and trusted creators, not just your website.
  • Personalization becomes truly individual, not just segment-based
  • Optimization happens in real time, not quarterly
  • Measurement focuses on velocity and continuous learning

Loop doesn’t replace inbound — it modernizes it. Consider inbound as your foundation and loop as the engine for success in an AI-driven world.

How Loop Marketing Builds on Your Inbound Foundation

You don’t need to tear down your inbound infrastructure to adopt loop marketing. Your existing blogs, lead magnets, emails, and landing pages remain valuable. Loop simply wraps AI-enabled personalization, multi-channel distribution, and continuous optimization around these assets.

Here’s what you need before you start:

  • Brand voice and style guide: Document your unique perspective, tone, and positioning. This becomes the foundation for all AI-generated content, ensuring outputs sound like you, not generic spam.
  • Unified customer data: Consolidate behavioral signals, firmographics, and engagement history in one place. HubSpot’s Smart CRM gives you this unified view automatically.
  • Priority segments: Identify 2-3 high-value customer segments based on fit and intent. Start here rather than trying to personalize everything at once.
  • Measurement plan: Define what success looks like at each loop stage. More on metrics below.

Once these prerequisites are in place, you can start applying loop principles to your existing inbound assets. Take that evergreen blog post and use AI to create personalized versions for different industries. Repurpose your webinar into short-form video clips optimized for social platforms. Set up real-time engagement monitoring instead of waiting for monthly reports.

Tools like Breeze AI and Marketing Hub make this layering process substantially easier by giving you AI assistance that already knows your business context.

How Loop Maps to the Inbound Flywheel

Loop marketing’s four stages align naturally with inbound’s customer journey, creating clear entry points for implementation:

Express → Attract

Your Express stage defines the authentic brand voice and audience insights that power your Attract efforts.

  • Use Content Hub to codify your brand voice and create comprehensive pillar pages that answer buyer questions
  • Build your brand style guide with audience insights from CRM data analysis
  • Create foundational content that expresses your unique perspective, not just generic industry advice
  • Develop thought leadership that positions you as the trusted source in your space

Tailor → Convert/Close

Tailor takes your expressed brand identity and makes it personal to each prospect. This maps directly to converting visitors and closing deals.

  • Deploy AI-powered email personalization that goes beyond “Hi [First Name]”
  • Use dynamic landing page content that adapts based on visitor behavior and firmographics
  • Implement Smart CRM enrichment to understand buyer intent signals
  • Create personalized nurture sequences triggered by specific actions, not just time delays
  • Set up individualized CTAs that speak to each visitor’s specific needs

Amplify → Attract/Engage across channels

Amplify extends your reach beyond traditional inbound channels while maintaining authentic connection.

  • Optimize existing content for Answer Engine Optimization using the AEO Grader to understand how AI sees your content
  • Repurpose long-form content into short videos, social posts, and community contributions
  • Build partnerships with trusted creators and influencers in your space
  • Activate conversational experiences on high-intent pages using AI-powered chatbots
  • Diversify beyond blog traffic into YouTube, newsletters, podcasts, and community forums

Evolve → Delight/Optimize

Evolve transforms the traditional “delight” stage into continuous optimization across the entire customer journey.

  • Monitor campaign performance in real time using Marketing Analytics rather than waiting for quarterly reviews
  • Run rapid A/B tests on messaging, channels, and formats
  • Use AI to predict which recipients will engage before sending campaigns
  • Apply learnings immediately to the next loop iteration
  • Track learning velocity as a key performance indicator

The beauty of this mapping is that you can start with one stage based on your current bottleneck. Struggling with generic content? Focus on Express. Low conversion rates? Start with Tailor. Traffic declining? Prioritize Amplify. Can’t move fast enough? Begin with Evolve.

Inbound vs Loop Metrics

Traditional inbound metrics still matter, but loop marketing introduces new measurements that reflect AI-era growth:

Metric Category

Inbound Marketing

Loop Marketing

Key Difference

Traffic & Awareness

Website traffic, blog visits, organic search rankings

Multi-channel traffic (blog, YouTube, podcast, Reddit), AI visibility, brand mentions in LLM responses

Loop diversifies beyond owned channels and measures AI engine presence

Conversion

Visitor-to-lead rate, form fills, content downloads

Conversion rate by channel and segment, personalized engagement rate, AI-referred conversion

Loop tracks personalization effectiveness and segment-specific performance

Lead Quality

MQL/SQL counts, lead scoring

Intent-based segmentation, behavioral signals, AI-enriched lead data

Loop uses real-time signals and AI enrichment for deeper qualification

Content Performance

Page views, time on page, bounce rate, social shares

Content velocity (time to publish), cost per asset, AEO citations, repurpose rate

Loop measures creation efficiency and cross-channel amplification

Optimization

A/B test results (post-campaign), campaign ROI

Experiments per month, loop velocity, real-time performance alerts, learning rate

Loop emphasizes continuous testing speed over post-mortem analysis

Customer Journey

Funnel stage conversion rates, days to close

Path analysis across touchpoints, drop-off identification, journey optimization rate

Loop maps non-linear journeys and identifies real-time friction points

Business Impact

Cost per lead, CAC, marketing-influenced revenue

CAC by channel, AI-referred customer value, compound loop improvement

Loop attributes value to new channels and measures velocity gains

The shift here is from static reporting to dynamic optimization. You‘re not just measuring what happened — you’re measuring how fast you’re learning and adapting.

According to research from Semrush, AI-referred traffic converts 4.4x better than traditional search traffic because these visitors arrive with higher intent. That makes AI visibility metrics particularly valuable for understanding where your growth will come from next.

Common Pitfalls When Shifting From the Flywheel to Loop

Even experienced inbound marketers hit obstacles when adopting loop marketing. Here are the most common traps and how to avoid them:

Treating Loop as a Campaign Instead of a System

Fix: Start with one loop cycle focused on a specific challenge (like email conversion), then expand. Loop is a operating system, not a one-time project.

Over-automating Without Brand Guardrails

Fix: Document your brand style guide first. Never let AI generate content without human review until you’ve validated output quality consistently over multiple cycles.

Skipping Data Hygiene

Fix: Clean up duplicate contacts, standardize field values, and consolidate your tech stack before scaling personalization. Bad data creates bad experiences no matter how sophisticated your AI.

Measuring Only Top-funnel Activity

Fix: Track metrics at every loop stage. Amplify without Evolve means you‘re distributing content without learning from it. Express without Tailor means you’ve defined your brand but haven’t made it personal.

Siloed Ownership

Fix: Loop requires cross-functional collaboration. Content, demand gen, marketing ops, and sales must work together. Appoint a “loop owner” who coordinates across teams rather than letting each function optimize their piece in isolation.

Abandoning SEO Entirely for AEO

Fix: Answer Engine Optimization complements SEO, it doesn’t replace it. Use the AI Search Grader to understand how you’re performing in both traditional and AI search, then optimize for both.

Expecting Immediate Results

Fix: Loop marketing compounds over time. Your first cycle might feel awkward. By cycle three, you‘ll start seeing velocity. By cycle ten, you’ll have a compounding advantage competitors can’t match.

The teams that succeed with loop marketing treat it as a long-term capability build, not a quick win. They invest in foundations (unified data, brand documentation, measurement frameworks) before scaling tactics.

Frequently Asked Questions About Loop Marketing vs Inbound

Does loop marketing replace inbound marketing?

No. Loop marketing modernizes inbound for the AI era while preserving its customer-first principles. Inbound taught us to attract with valuable content, convert with trust, close with alignment, and delight with exceptional experiences. Loop keeps all of that and adds AI-powered personalization, multi-channel amplification, and continuous optimization. Think of inbound as your foundation and loop as the engine that makes it work when buyers research in ChatGPT, discover brands on TikTok, and expect every interaction to feel personally relevant.

How do I map loop to my current funnel stages?

Start by identifying your current bottleneck—is it traffic, conversion, or retention? Then pilot the corresponding loop stage:

  • Low traffic → Begin with Express (define brand voice) and Amplify (diversify channels)
  • Low conversion → Start with Tailor (AI personalization) and optimize high-intent pages
  • Low retention → Focus on Evolve (continuous testing and journey optimization)

Map your existing inbound assets to loop stages: blogs and SEO content support Express and Amplify; lead magnets and landing pages fit Tailor; analytics and A/B testing live in Evolve. Layer new loop capabilities onto these existing assets rather than rebuilding from scratch.

What should I measure first if I’m new to loop?

Start with loop velocity; how many experiments or iterations you complete per month. This single metric captures whether you’re truly embracing continuous improvement or just rebranding traditional campaigns as “loop marketing.”

Add one metric per stage as you mature:

  • Express: Time from concept to published content
  • Tailor: Email or landing page conversion rate improvement
  • Amplify: Percentage of traffic from non-blog channels
  • Evolve: Number of active A/B tests running simultaneously

These metrics give you early signals of loop adoption without overwhelming your analytics infrastructure.

Where should I start if my data is messy?

Begin with a lightweight cleanse focused on your highest-value segments. Consolidate duplicate contacts, standardize critical fields (industry, company size, lifecycle stage), and ensure your CRM connects to your email, website, and advertising platforms.

You don’t need perfect data to start; you need good enough data on your best customers.

Use Smart CRM to enrich contact records as people engage with your content automatically. Then pilot personalization on one high-impact page or email sequence. Measure the lift. Use that proof point to justify deeper data investment. 

Do I need HubSpot to implement loop marketing?

The loop marketing framework is platform-agnostic. You can apply Express, Tailor, Amplify, and Evolve principles with any marketing stack. However, HubSpot‘s unified platform makes implementation substantially easier because your CRM, content creation, email marketing, advertising, and analytics already work together. Breeze AI knows your business context automatically. Personalization doesn’t require custom development. AEO optimization tools are built in. You spend time on strategy and execution instead of duct-taping systems together.

If you’re evaluating whether to implement loop with your current stack or migrate to HubSpot’s Marketing Hub, ask yourself: how much time does my team spend on integration maintenance versus strategic work? Loop is possible anywhere, but it’s dramatically faster on a unified platform.

Ensure your strategy is up to speed — and in the Loop.

Loop marketing doesn‘t ask you to abandon what’s working. It asks you to evolve. Take the inbound foundation you’ve built and layer on AI-powered personalization, multi-channel amplification, and real-time optimization.

Start with one loop cycle. Pick your biggest bottleneck and apply the framework there. Measure the lift. Then expand.

The teams winning in the AI era aren‘t the ones with the most sophisticated technology. They’re the ones cycling through Express, Tailor, Amplify, and Evolve faster than their competitors can plan a quarterly campaign.

Ready to get started? Check out the Loop Marketing Playbook for step-by-step implementation guidance, or explore how Breeze AI can accelerate your first loop cycle.

How to Build a Multimodal Content Strategy (5-Step Guide)

Software Stack Editor · October 28, 2025 ·

How to Build a Multimodal Content Strategy (5-Step Guide)

Turn one piece of content into many. Learn a 5-step multimodal content strategy to expand reach, repurpose efficiently, and improve AI visibility.

Create Evergreen Funnels Without Losing the Human Touch

Software Stack Editor · October 28, 2025 ·

The post Create Evergreen Funnels Without Losing the Human Touch appeared first on ClickFunnels.

As an entrepreneur, you know the power of automated sales funnels to generate leads and drive sales. However, you might worry about losing the human touch when building evergreen funnels. The challenge lies in scaling your sales process while still providing a personalized, engaging experience for each customer.

The good news is that you don’t have to choose between automation and authenticity. You can create a system that runs smoothly without losing the human connection that makes your business memorable. Evergreen funnels combined with innovative strategies and tools help you unlock new potential.

  • What Is an Evergreen Funnel?
  • The Key to a Personal Touch in Evergreen Funnels
    • 1. Use Personalized Emails for Engagement
    • 2. Offer Value Through Every Step
    • 3. Create Human-Centered Landing Pages
    • 4. Use Video and Interactive Elements
  • How to Choose the Right Software for Evergreen Funnels
    • Page Creation Made Easy
    • Automation That Works for You
    • Strong Integrations
    • Data That Guides Improvement
  • Build Your Evergreen Funnel Today

What Is an Evergreen Funnel?

An evergreen funnel is an automated sales process that generates leads, nurtures prospects, and drives sales without requiring manual intervention. It’s evergreen because it isn’t tied to a specific date or launch.

With funnel-building software, you can create evergreen landing pages and email sequences that run on autopilot. A visitor finds your page, signs up for a free resource, and gets helpful emails over time. Step by step, some of those prospects turn into paying customers.

Evergreen funnels can be incredibly effective. However, many businesses build them in a way that feels mechanical and impersonal. If you’re trying to scale, you can’t afford to sacrifice the authenticity and connection that made your business successful in the first place.

The Key to a Personal Touch in Evergreen Funnels

So, how can you create an evergreen sales funnel that feels personal and tailored to your customers? The following strategies will help you get the best of both worlds—automation and connection:

1. Use Personalized Emails for Engagement

Imagine someone teaching you advanced marketing tactics while you’re still figuring out how to write your first email. You’d feel frustrated and left behind, right? That’s exactly how your audience feels, too.

Make segments by grouping people based on what they downloaded, how long they’ve been on your list, or what stage of business they’re in. Someone who just discovered you needs foundational advice, while someone following you for six months might be ready for more advanced tips.

You can also reference the specific thing they downloaded or the problem they mentioned when they signed up. If someone grabbed your client onboarding checklist, start your following email with “Since you’re working on streamlining your client process…” It shows you remember what they care about and makes the email feel relevant to their situation.

2. Offer Value Through Every Step

Funnels are often synonymous with aggressive selling, and therein lies the issue. Focusing on making sales frequently causes businesses to lose sight of helping customers solve real problems.

To change this, focus on being genuinely helpful at every step. Ask yourself what you can give your audience instead of what you can get.

For example, you can offer a helpful guide when someone first finds you, share actionable tips in your follow-up emails, and provide case studies that show what’s actually possible. Each interaction should leave them better off than before.

3. Create Human-Centered Landing Pages

Your coaching landing page or product sales page should reflect your brand’s personality and communicate directly with your audience. Even though the page is automated, the design and messaging should still feel personal.

Elements that can help you build connection and trust:

  • Your Story: Share why you created your product or service and what problem it solves. People want to know the person behind the business, so don’t be afraid to go deeper into your journey and what drives you to help others.
  • Real Client Results: Include specific success stories with names and details rather than generic praise. “Sarah increased her revenue by 40% in three months” is much more compelling than “This program changed my life.”
  • Conversational Copy: Skip the corporate jargon and write like you’re talking to a friend. Use “you” and “I” language, ask questions, and address their specific concerns in a natural and approachable way.

4. Use Video and Interactive Elements

Incorporating video and interactive elements is another powerful way to keep the human touch in your evergreen funnel. These tools allow you to engage with your audience more directly and make them feel like they’re interacting with a real person.

You can post a short video on your landing page addressing your visitors directly. Introduce yourself and explain what they can expect from your funnel. Interactive elements like quizzes, surveys, or simple polls can make your funnel more engaging.

How to Choose the Right Software for Evergreen Funnels

Building an evergreen funnel starts with software that runs the system without constant oversight. The right tool balances automation with flexibility so your funnel keeps bringing in leads and sales long after it goes live.

Page Creation Made Easy

Choose software that lets you build landing pages, sales pages, and thank-you pages without technical skills. A drag-and-drop editor gives you control to design pages that fit your brand and launch quickly.

Automation That Works for You

Your funnel depends on automation sending the right message at the right time. Look for tools that handle email sequences, track behavior, and trigger follow-ups based on actions. That way, your funnel keeps moving people forward without extra work.

Strong Integrations

Strong integrations keep your funnel running smoothly. The software should connect with email platforms, payment processors, scheduling tools, and larger marketing automation platforms you may already use. Reliable connections mean every step, from sign-up to purchase, works without gaps.

Data That Guides Improvement

An evergreen funnel should get better over time. Pick software with built-in testing and analytics so you can see what’s working and what needs adjusting. Precise data lets you refine pages and emails in a way that steadily improves results.

Build Your Evergreen Funnel Today

Evergreen funnels keep sales consistent, but what matters most is maintaining a human connection. Even with automation in place, people respond to messages that feel personal and genuine. 

Set up your software, launch the first version, and get a feel for how your audience interacts. Use the insights to refine your messaging and the data to improve each step of the funnel.

Try ClickFunnels for Free Today!

Thanks for reading Create Evergreen Funnels Without Losing the Human Touch which appeared first on ClickFunnels.

UK Roadshow: Turn inspiration into action

Software Stack Editor · October 28, 2025 ·

We’ve just finished up our Roadshows around the country, and it was fantastic to connect with so many of you. It gives us so much energy, and getting your direct feedback is invaluable. 

We’ve really shifted gears. We’ve moved from talking about the future, to delivering it. At the Roadshow, we shared the latest product updates and a sneak peak at our roadmap. Seeing your reactions to game-changers like Syft, financial insights in Just Ask Xero (JAX), and the new Partner Hub was such a highlight. 

Without a doubt, there’s renewed energy on both sides. You can see the tangible benefits in the tools we’re releasing. You can see all the opportunities to be doing more. Based on recent conversations, we’re addressing some common themes and how we’re supporting you with these. 

Taking small steps to prepare for MTD for IT

Making Tax Digital for Income Tax (MTD for IT) remains a major topic of conversation. We know it feels like a huge shift and the pressure is on, but you don’t have to face it alone. This is a significant opportunity to guide your clients, and the most important thing you can do right now is get started. We have practical resources that have been built especially for Xero partners. 

We know one of the biggest hurdles is migrating sole trader and landlord clients to digital software. Here are two simple, powerful ways you can empower them (and save yourself time) today:

  • Introduce them to Hubdoc: Encourage clients to snap photos of receipts and bills. The data flows directly into Xero, cutting down your admin. Don’t forget Hubdoc is available in their Xero subscription at no extra cost.
  • Connect their bank feeds: It’s incredibly secure and far more efficient than manual uploads. It ensures their data is always up-to-date, giving you a clearer picture to work from.

Watch our how-to YouTube series to learn more about this. By starting with these small, manageable tasks, you can save time on manual data entry and focus more on other ways to deliver value. 

Putting you in the pilot’s seat with AI

The other big topic was AI. Xero’s EGM of Technology Research and Advocacy, James Bergin’s analogy really resonated: AI is the plane, and you can either be a passenger or the pilot. It’s about making conscious decisions to shape the future in your favour, rather than just watching it happen reactively.

We unveiled how JAX is evolving from ‘Just Ask’ to ‘Just Done’ solution. Our goal is for JAX to work alongside you to help you save time by getting manual, repetitive work just done across bookkeeping, tax, payments and reporting.

You’ve told us you need AI that’s designed specifically for you, with high levels of accuracy and reliability you can trust. We’re pleased to see your enthusiasm, but you’ve also raised practical questions about how JAX will function, its ability to recall previous conversations, and how it will intelligently handle bank reconciliations.

You’re right to ask these questions. This is exactly why we built the JAX Assure control system. It increases accuracy and reduces hallucinations with precision and control. We’ve made sure that JAX can explain its actions, for example it can show why a reconciliation has been coded in a certain way so you understand why it’s doing what it’s doing as it completes each task, making the AI experience collaborative and transparent. JAX has checks and balances baked in, such as asking for confirmation before making a change to a ledger so your human judgement can be used where it matters most.

Unlocking deeper insights with Syft 

We know Syft is still new to many, but we’re so excited by its potential to change how you interact with your clients. It’s super intuitive, making analysing business data more like reading a good book instead of decoding a puzzle. 

Many of you are excited by the powerful reporting and forecasting capabilities, but are looking for a clearer pathway on how to get started.

To clarify, the way you use Syft will be slightly different to how your clients use it – you’ll have access to deeper reporting, forecasting, and multi-client insights via Syft Analytics, while your clients will use the in-platform analytics in Xero to track their own business performance at a glance. The aim is to enhance your conversations with clients, not take away from them. By showing clients their own top-line business analytics in Xero, they become more engaged with the reports and insights you present. This approach keeps you in the driver’s seat while enabling deeper, more meaningful discussions.

For your clients with eligible plans (Grow, Comprehensive and Ultimate), they have the ability to add Analytics powered by Syft at no extra cost. Speak to your dedicated Xero contact to get started.

The ultimate efficiency: All our partner tools in one place

We heard loud and clear that you need our tools to be as seamless as possible. That’s why we’re excited to launch the Xero Partner Hub. We designed it with over 2,000 accountants and bookkeepers to bring Xero HQ, Practice Manager, Tax, and Workpapers into one unified place. The result is a streamlined workflow for compliance and tax across all your clients.

The Xero Partner Hub will be available to those of you using Xero Practice Manager in November and to all other practices in early 2026.

We’re also working hard to streamline the journey from bookkeeping to accounts production to tax, so that “tax just happens” as we know this will be a huge time saver for you. Stay tuned for more to come on this in the near future. 

We’ve listened to your feedback that a truly streamlined compliance workflow requires a workpapers solution that is deeply integrated with bookkeeping and tax. I know many of you will be excited about this, and I’m pleased to share that our new Workpapers solution will be available in beta to selected UK partners from December.

Building financial confidence amongst small businesses

Our latest research reveals a critical financial skills gap undermining the resilience and growth of UK small businesses. Culturally, there’s a stigma around not knowing our numbers, with many small businesses worried that they should know more. How can we expect entrepreneurs to know what they’ve never been taught? 

To help build financial confidence, especially amongst those from underrepresented groups, we’ve launched Xero’s Know Your Numbers. It’s a series of free educational content on key financial topics like cash flow and budgeting designed to be absorbed in under five minutes a week.

We’re inviting you to help us tackle this challenge. By becoming a Xero For Good Ambassador you have the opportunity to give back. By volunteering just 8 hours over 8-12 months, you can mentor a small business owner who is struggling with the basics, being the friendly expert they can turn to. Help us build a more financially fluent nation, and give small businesses the opportunity they deserve to thrive.Thank you again to those who joined us at the Roadshow. Don’t forget to stay up to date with the latest product releases at The Long And Short Of It. While we can’t get out on the road every month to deliver updates in person, this brings you updates each quarter of what’s new in Xero.

The post UK Roadshow: Turn inspiration into action appeared first on Xero Blog.

Who Rules AI Search? What 3 Months of AI Visibility Data Tells Us

Software Stack Editor · October 28, 2025 ·

Who Rules AI Search? What 3 Months of AI Visibility Data Tells Us

Explore the key trends from the AI Visibility Index after three months of tracking AI search‘s leading brands and tactics.

No-Doc Business Loans: How They Work for Businesses (2025)

Software Stack Editor · October 27, 2025 ·

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When you’re working hard to get a new business off the ground—or you need cash flow to pay bills and employees—you might need to borrow money. In a recent survey of small business owners, roughly two-thirds indicated that they had received business financing at some point.

Business owners who need a cash influx have a few different loan options, including no-doc business loans. This type of financing has fewer requirements, less paperwork, and quicker fund distribution than traditional loans. But it can have significant downsides, too. Learn more about no-doc business loans to decide if they’re the right fit for your business needs.

What is a no-doc business loan?

A no-doc business loan is a financing option requiring a minimal amount of paperwork during the application process. Required documentation could involve providing bank statements and credit scores rather than tax returns or full financial statements. These types of loans are typically offered by alternative lenders, including online lending platforms and non-bank financial institutions.

Since no-doc business loans don’t require as much documentation as traditional loans, the application and approval process tends to be faster. Once approved, you could get your money within a few hours or days, depending on how your lender disburses funds. Not all no-doc business loans work the same way. However, interest rates are typically higher than traditional loans, and the repayment window is typically shorter.

Types of no-doc business loans

There are a few different types of no-doc business loans. The right fit for your business depends on your own financial needs.

Invoice financing

Invoice financing is a loan or line of credit covering the amount of your unpaid invoices (or accounts receivable). Lenders front you the money—typically between 70% and 90% of the total of your unpaid invoices. Then you repay the advance and the requisite fees once your clients or customers pay you what you’re owed. In this scenario, you retain the risk of nonpayment. If your clients don’t pay, you’re still on the hook for the loan principle and fees.

Invoice financing differs from invoice factoring, which is the process of selling invoices at a discount—typically between 80% and 90% of the invoice value—to a third-party company. The factoring company takes on the risk of nonpayment and collects the invoices. They could potentially send invoices to collections if they become overdue. Once the factoring company gets paid, it will send you the difference, minus the fees for its service.

Merchant cash advances

A merchant cash advance (MCA) is an unsecured working capital loan where an MCA company lends your business a lump-sum cash advance for operational costs. You then pay the lender a percentage of your sales (typically at least 10%) until you’ve returned the principal, plus a fee. Before granting an MCA, a lender reviews the average value of your sales. Shopify Capital, for example, is a type of MCA that offers fast funding to Shopify sellers based on recent sales.

MCA repayment depends on the factor rate agreement your lender sets and your expected earnings. The factor rate, which is a fixed rate multiplied by the advance amount to determine the total cost, typically ranges between 1.1 and 1.5. If you have a factor rate of 1.2, for example, you’ll repay 1.2 times the initial advance.

For example, let’s say you borrow $50,000 with a 1.5 factor rate—meaning you’ll owe $50,000 x 1.5 = $75,000. Your business makes $30,000 in sales every month, and your terms dictate that 20% ($6,000) of your monthly sales go toward paying off your loan. It will take just over a year to pay off the total of $75,000.

Get funding to run your business with Shopify Capital

Shopify Capital makes it easy to get funding quickly and use it for inventory, marketing, and more. Automatically make payments as a percentage of your daily sales. No compounding interest. No schedules. No surprises.

Explore Shopify Capital

Unsecured short-term business loans

A short-term business loan is a small lump-sum financing option with a repayment period within two years. Unsecured short-term loans don’t require collateral. Instead, lenders weigh your personal and business credit scores, plus credit history, to determine approval and estimated interest rate. This means  unsecured short-term business loans may require less paperwork, and tend to have a quicker application process. You can apply for short-term loans at various financial institutions, including banks, credit unions, and online lenders.

Unsecured business lines of credit

If you prefer to not take out a lump-sum loan to cover your immediate financial needs, you can apply for a business line of credit. The line of credit works a lot like a credit card. It allows you to draw funds as needed, up to a pre-specified limit. Approval for an unsecured business line depends on the lender’s guidelines. Since it doesn’t require collateral, the online application process can typically be completed in a matter of minutes. As with an unsecured loan, lenders check your personal and business credit scores and credit history. You could also get evaluated on your business income and how long your company has been in business.

Pros and cons of no-doc business loans

If you’re exploring different borrowing options, weigh the advantages and disadvantages of a no-doc business loan before completing an application.

Pros

  • Convenience. With less paperwork required, no-doc business loans have an easier application process compared to traditional loans.
  • Fast approval. The streamlined documentation also makes it quicker to process your loan. You can provide basic information about your business needs and potentially get approved within minutes or days.
  • More accessibility. It’s easier for new and non-traditional businesses to get funding with a no-doc business loan compared to a traditional loan.
  • Flexible use of funds. Borrowers can use funds for a variety of different needs, whether it’s buying equipment, covering payroll, or paying necessary bills until invoices get paid.

Cons

  • Higher interest rates and fees. You pay for the convenience of a no-doc business loan. This could mean you agree to pay the lender a percentage of your future sales, make larger monthly payments, or have a higher interest rate than traditional lenders.
  • Less favorable loan terms. Agreeing to a no-doc business loan could mean you don’t get ideal loan terms. It’s possible to wind up with a shorter repayment period with high monthly payments.
  • Difficulty getting out of debt. Higher interest rates and fees mixed with shorter loan terms could keep you from paying back your loan, causing you to continually borrow money and stay in a cycle of debt.
  • Potential for predatory lenders. Traditional business loans have interest rates ranging from 6% to 16.5%. Some no-doc business loans charge interest rates above that.

*Shopify Capital loans must be paid in full within a maximum of 18 months, and two minimum payments apply within the first two six-month periods. The actual duration may be less than 18 months based on sales.

No-doc business loans FAQ

How do I get a no-doc loan for a small business?

While many banks, credit unions, and online lenders offer small business loans, they may not provide no-doc business loans. You might need to consider financial institutions such as online marketplace lenders and merchant cash advance companies to get a no-doc loan.

Are no-doc loans hard to get?

No-doc business loans may be easier to get than traditional financing options, depending on your business structure, financing needs, and the type of loan you’re looking for. But with fewer financial institutions offering these types of loans, you might have a harder time finding a no-doc business loan you’re eligible for.

How much do you need to put down for a no-doc loan?

Most no-doc business loans don’t require a down payment, although each lender has their own requirements that borrowers need to meet to qualify. Some, however, may require collateral, like a percentage of future sales. Some lenders may require business assets, equipment, or cash.

How Hard Is It To Get a Business Loan? (2025)

Software Stack Editor · October 27, 2025 ·

image

This post is for information only. You are responsible for reviewing and using this information appropriately. This content doesn’t contain and isn’t meant to provide legal, tax, or business advice. Requirements are updated frequently and you should make sure to do your own research and reach out to professional legal, tax, and business advisers, as needed. To sell products using the Shopify platform, you must comply with the laws of the jurisdiction of your business and your customers, the Shopify Terms of Service, the Shopify Acceptable Use Policy, and any other applicable policies.

Every entrepreneur faces this moment: your business needs funding, but getting approved feels like cracking a secret code. With approval rates varying wildly—from 73% for small equipment loans to just 32% for Small Business Administration (SBA) loans—understanding what lenders want can make or break your application.

The truth? How hard it is to get a business loan depends entirely on knowing which factors matter most and choosing the right type of financing for your situation. In this guide, you’ll discover exactly what lenders evaluate, which loans are easiest to qualify for, and how to position your business for approval—so you can secure the funding you need to grow.

Factors that impact business loan approval

Business loan approval factors vary based on the lender, and each has its own eligibility requirements. According to the 2024 FDIC Small Business Lending Survey, larger loans, like those of more than $50,000 or $100,000, require more detailed financial information—such as tax returns and bank statements—than smaller business loans.

Banks use tiered approval processes for traditional small business loans. A single level of approval means the loan is reviewed and decided by just one reviewer, either human or automated. Other processes subject applications to multiple layers of review before approval. Here are the factors that have an impact on business loan approval:

Loan size

The FDIC Small Business Lending Survey finds 80% of banks say loan size is one of the most significant factors in approval odds. Small business loans—$25,000 or less—are more likely to get quickly approved and at a faster rate compared to larger loans. Larger loan applications tend to receive more intensive review because more money is at stake, posing a bigger risk to the lender.

Industry

Some financial institutions limit the industries they lend to. If a lender determines a business is in a riskier industry, such as gambling, multilevel marketing, or real estate investing, it may not grant approval for a small business loan. Businesses in risky or specialized industries may have fewer borrowing options than businesses in more predictable industries.

Time in business

A new business may have a harder time getting business financing. The FDIC survey found that 53% of banks said that a lack of experience in your business industry hurts your chances of small business loan approval. Many lenders require at least two years in business to qualify for an SBA loan, but some may have more flexible criteria.

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Revenue

Showing your company is profitable and has solid sales tells lenders you can repay your loan. The FDIC survey found 67% of banks said a company’s insufficient debt service coverage ratio, or cash flow compared to its debt obligations, was an important consideration in loan approval.

Some banks have a high minimum revenue requirement, e.g., at least $250,000 in annual revenue, while others have more flexible qualifications. Although SBA loans don’t have specific revenue requirements, SBA-approved lenders may have their own standards.

Credit history

Both a good personal credit score and good business credit history can boost your loan approval odds, depending on your lender. A poor credit score can hurt your chances of getting a small business loan. Each lender sets minimum credit score requirements. Traditional lenders often look for scores of about 680 (out of 850) or higher, while alternative lenders may consider lower scores.

Collateral

Some lenders are more likely to approve your loan if you put up collateral—whether personal assets or business-related—but that also means your approval time takes longer as your lender evaluates your collateral. For secured loans, the type of collateral you offer can affect both your approval odds.

The FDIC survey says 84% of smaller banks evaluate collateral for small-dollar loans, or loans of $25,000 or less, even if collateral isn’t necessarily required. Small and large banks almost always evaluate your collateral for approval for larger loans.

How hard is it to get each type of loan?

The type of loan you want matters—not every business qualifies for every type of business loan. Since each lender has its own eligibility requirements, getting a business loan from one lender might be more difficult than getting one from another. Established companies may qualify for more business or equipment loans, while newer companies may have an easier time getting a business line of credit or SBA loan. Here’s how the process generally works for each:

Auto or equipment loan

An equipment loan finances equipment or vehicles for your business. The equipment typically is the collateral for your small business loan, so if your company can’t repay the debt, the lender can seize the equipment.

Lenders have varying guidelines for auto and equipment loans. Some may require a minimum number of years in business, specific annual revenue, or both. Lenders look at how much debt you have in relation to your cash flow, as well as your personal credit score and business history. But each lender weighs these factors differently, and some may be more lenient with, say, bad credit when you’re using equipment as collateral.

According to Fed Small Business data, more than two-thirds of auto or equipment loan applicants received approval in 2024.

Business line of credit

A business line of credit is a revolving line of credit, similar to a business credit card. Once approved, you get a credit limit that allows you to borrow what you need and pay interest on what you borrow. You can regularly use funds from your business credit line without taking out new loans whenever you need cash.

Applicants for unsecured lines of credit don’t need to put up collateral to get approved, but lenders are more likely to look at the strength of your company—and, thus, your ability to repay your loan—and credit history for approval. Secured lines of credit use company assets as collateral. If you don’t have business assets, you might have to make a personal guarantee—a promise to personally repay the debt if your business can’t—for approval.

Eligibility varies widely by lender and the type of line of credit. Owners of newer companies might need to include personal financial information and business documents—like tax returns, bank statements, and other debt obligations—as part of their application. According to the Fed Small Business data, 47% of business line of credit applicants were approved in 2024, while 28% were partially approved and 24% were denied.

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Business loan

A business loan is a lump sum your company borrows and repays through regular installments until it’s fully paid off. Traditional financial institutions like banks and credit unions offer business loans, as do online lenders and other alternative lenders. You can use business loans for different business purposes. For instance, you can cover cash flow, payroll, or rent payments.

Data from Fed Small Business shows that 39% of business loan applicants were approved in 2024, while 30% were partially approved, and another 32% were denied and unable to get a business loan. 

Merchant cash advance

A merchant cash advance, or MCA, is a cash loan to cover cash flow, payroll, inventory, or rent. Repayment is generally based on a percentage of future sales (known as revenue-based financing), with lenders taking withdrawals daily, weekly, or monthly based on agreement terms until the advance is fully repaid. In this way, merchant cash advances are different from traditional small business loans, where most lenders require only monthly payments with a fixed or variable interest rate.

Merchant cash advance lenders have different eligibility requirements, but these business loans tend to disburse funds faster, since borrowers need to meet fewer requirements. For instance, you may qualify with a lower credit score or less time in business. However, MCAs are also more expensive and less regulated than other business loans.

Fed Small Business data shows MCA applicants have the largest partially approved rate at 58%. Only one third of applicants are fully approved, and 9% are denied.

Get funding to run your business with Shopify Capital

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SBA loan or line of credit

SBA loans, or business loans administered by the Small Business Administration, are funding options that cover a wide range of business needs, like buying new equipment, supplementing cash flow, or funding startup costs. A few different types of SBA loans are available, ranging from $500 to $5.5 million in financing to eligible small business owners.

To qualify, you must run a for-profit business in the US and demonstrate the ability to repay the loan. The SBA doesn’t set revenue or business age requirements because these loans are guaranteed by the Small Business Administration and disbursed through banks, credit unions, and other SBA-approved lenders, including online lenders.

Each financial institution sets its own eligibility requirements. Although the SBA guarantees a portion of the loan, it doesn’t lend money directly; banks and other lenders do. That SBA backing reduces the lender’s risk, allowing it to offer lower interest rates or more favorable terms.

Fed Small Business data shows that in 2024, 45% of SBA loan applicants were denied, 32% were fully approved, and 23% were partially approved.

How hard is it to get a business loan FAQ

How hard is it to get approved for a business loan?

Business loan approval depends largely on the type of loan you’re applying for, the financial health of your company, and the lender. Some business loans, like merchant cash advances, are easier to win approval for, but you might pay more in interest, fees, or, potentially, future income.

What credit score is needed for a business loan?

Business loan credit score requirements vary based on the loan type, lender, how much you’re borrowing, your collateral (if any), and more. Traditional lenders may look for scores at or above 680, while alternative lenders may consider lower scores.

Is it smart to get a small business loan?

There are a variety of small business funding options if you need to get a business loan. If you can responsibly repay the loan and interest on the required schedule based on your current cash flow, then getting a small business loan might work for you.

*Shopify Capital loans must be paid in full within a maximum of 18 months, and two minimum payments apply within the first two six-month periods. The actual duration may be less than 18 months based on sales.

What Is Business Capital? 4 Types of Business Capital (2025)

Software Stack Editor · October 27, 2025 ·

image

This post is for information only. You are responsible for reviewing and using this information appropriately. This content doesn’t contain and isn’t meant to provide legal, tax, or business advice. Requirements are updated frequently and you should make sure to do your own research and reach out to professional legal, tax, and business advisers, as needed. To sell products using the Shopify platform, you must comply with the laws of the jurisdiction of your business and your customers, the Shopify Terms of Service, the Shopify Acceptable Use Policy, and any other applicable policies.

Running a business requires more than a great idea—you need resources to turn that idea into reality. Whether you’re launching a startup or scaling an existing business, you need money, equipment, people, and space to keep your business operating day to day.

Capital plays a critical role in your business plan. The right kind (and amount) of funds will help you avoid cash flow crunches, take advantage of new opportunities, and plan for future growth. In this article, you’ll learn about common types of business capital and how to raise funds to support your company’s goals. 

What is business capital?

Business capital encompasses all the resources your business uses to operate, generate revenue, and grow. It is not just the cash in your bank account. Capital also includes physical assets—such as the delivery van for your flower shop, the espresso machine in your café, or the software licenses on your computers—or financial assets, such as the money customers owe you. Business capital enables your business to cover its operational expenses, buy inventory, invest in new technology, and expand into new markets.

Your capital structure—the mix of debt and equity used to finance its assets and operations—reveals your financial health to anyone evaluating your business. Lenders examine it to assess your creditworthiness. Investors analyze it to understand your growth potential. Your company’s balance sheet represents your capital structure by detailing your company’s assets, liabilities, and owner’s equity. 

Capital structure follows a simple equation:

Assets = Liabilities + Equity

Each element breaks down as follows:

  • Assets. All the valuable things your company owns (cash, equipment, inventory).

  • Liabilities. The money that your business owes (loans, credit card bills, rent).

  • Equity. The value of your company’s assets (what it owns) after subtracting all of its liabilities (what it owes). Essentially, it’s what’s left over for the owners. This is the portion of the company you truly own.

Types of business capital 

Business capital comes in different forms, and understanding your options is key to building a healthy capital structure. Having a grasp of the different forms of business capital allows you to match the right type of funding to the right business need. Trying to fund long-term growth with a short-term loan, for example, can be like trying to build a house on a foundation of sand—it creates instability and risk. The most common types of business capital include debt capital, equity capital, working capital, and fixed capital.

Debt capital

Debt capital is money that a business borrows from external sources. Like taking out a car loan or a mortgage, debt capital gives you immediate access to funds while spreading repayment over time. When a business takes on debt, it creates a liability on its balance sheet.

Debt capital is one of the most common ways to raise funds because it lets you keep full ownership of your company. Most businesses use debt capital for specific purchases, such as machinery or raw materials. For example, if you run a retail brand, you might take out a loan for raw materials or use a business line of credit to buy inventory ahead of a busy season.

Common sources of debt capital include:

  • Banks or credit unions. These financial institutions offer a variety of loan products. Term loans can give you a lump sum of cash upfront that is paid back in regular loan installments over an established term. A business line of credit offers more flexibility, as you can draw on funds as needed up to a certain limit, paying interest only on the amount you use.

  • Small Business Administration (SBA) loans. This organization partners with lenders to provide government-backed small business loans. SBA loans frequently offer favorable terms, such as low interest rates and long repayment periods, but they can have strict criteria—as well as a lengthy application process. 

  • Online lenders. A growing number of online platforms provide convenient access to debt financing. Businesses that aren’t able to qualify for more traditional bank loans sometimes consider online lenders.

  • Issuing bonds. Larger, established businesses can raise debt capital by issuing bonds to investors. A bond is essentially a loan from an investor to the company, which the company repays with interest over time.

If you run your business on the Shopify platform, you may have a more direct path to funding. Shopify Capital is a financing program designed specifically for its merchants. Instead of a traditional loan application, Shopify offers funding to eligible businesses based on their sales history. Repayment adapts to your revenue: A percentage of your daily sales is automatically deducted until the funding is paid back. On slow days you pay less, on busy days you pay more—protecting your cash flow during seasonal fluctuations or unexpected downturns.

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Equity capital

Equity capital refers to funds raised by selling assets in the form of company ownership to investors. In exchange for their investment, investors receive part of the company’s business equity and, consequently, a claim on its future profits. Unlike debt financing, you don’t have repayment obligations. Investors only receive their money back if they sell their stake or receive dividends as your company grows.

Selling a stake in your business can be a way to raise a significant amount of money without taking on debt. However, there are trade-offs: Taking investors can mean diluting your ownership and control of the company. Common sources of equity capital include:

  • Angel investors.Angel investors are individuals who provide capital for early-stage businesses. They often bring valuable industry experience and mentorship in addition to their financial investment.

  • Venture capital firms. Professional VC firms invest in high-potential companies in exchange for an equity stake. Venture capitalists typically invest larger sums than angel investors and take a seat on your board of directors, playing an active role in its strategic direction.

  • Private equity firms. PE firms generally invest in more mature, established companies. They might acquire a company outright or take a significant stake with the goal of improving its operations and financial performance before selling it for a profit.

  • Crowdfunding. Crowdfunding platforms let you raise capital from a large number of people online. Equity crowdfunding involves selling small stakes in your business to individual investors.

  • Self-funding. Also known as bootstrapping, this strategy involves founders building your company using personal finances and revenue from the business itself, without external investors. This approach typically draws from the owner’s equity, created when you invest your own savings. It may also involve personal debt, such as using credit cards to manage cash flow.

Working capital

Working capital is the capital available to a business for its day-to-day operational needs. It’s calculated by subtracting a company’s current liabilities from its current assets:

Working capital = Current assets – Current liabilities

Current assets include cash, inventory, and accounts receivable, while current liabilities include accounts payable and short-term debts. For example, if you have $20,000 in cash and inventory (current assets) and $5,000 in upcoming bills and supplier payments (current liabilities), you have $15,000 in working capital. This positive number tells you that you have cash to cover your short-term obligations.

This capital is used to:

  • Purchase raw materials and buy inventory

  • Pay salaries and other immediate operational expenses

  • Manage fluctuations in revenue and expenses

To efficiently manage your working capital, you need a clear understanding of your cash flow and operational cycle.

Fixed capital

Fixed capital is the long-term physical assets a company buys to produce its goods or services. While these are tangible resources, you can’t easily turn them into cash. Think of fixed capital as the foundation and walls of your business’s house: You don’t buy them with the plan to sell them the next week. You buy them to use for many years.

Fixed capital assets are not sold to customers, but they do help generate revenue. They include physical assets like:

  • Delivery trucks

  • Office buildings or studio space

  • Phones, computers, and servers

  • Manufacturing machinery

Business capital FAQ

What is Shopify Capital?

Shopify Capital is a financing program offered exclusively to Shopify merchants. It provides funding through merchant cash advances and loans, which are repaid as a percentage of daily sales. The program offers a streamlined alternative to traditional lending for ecommerce businesses looking to invest in inventory, marketing, and other growth initiatives, with funding decisions based on their sales history on the platform.

How do I get capital for my business?

There are many avenues to secure capital for your business, which include self-funding or investing personal liquid assets. New businesses often apply for small business loans from banks, credit unions, or online lenders. Seeking corporate investment from angel investors or venture capital firms is another option, as is crowdfunding. Government funding or grants is another route.

Why is capital important?

Without adequate business capital, it’s very difficult for a business to survive, let alone thrive. That’s why it’s so important for business owners to have a solid understanding of their capital needs and to have a plan in place for securing the funding they need. Capital is what allows you to cover day-to-day operational expenses, invest in the physical assets and technology needed for current operations, expand into new markets and reach new customers, and hire talented employees to build your human capital.

*Shopify Capital loans must be paid in full within a maximum of 18 months, and two minimum payments apply within the first two six-month periods. The actual duration may be less than 18 months based on sales.

How I Use AI to Generate $5 Million Per Employee (2025)

Software Stack Editor · October 27, 2025 ·

Today, Ridge is a nine-figure business with radical efficiency—bringing in $5 million in revenue per employee. That’s not because we’re working people harder; it’s because we’ve systematically deployed AI across every function of our business. Ten years ago, Ridge would have needed 50 extra employees just to operate at our current scale. 

A Ridge wallet against an ombre purple and pink background.
Ridge reimagines everyday items like wallets, rings, and luggage to be more useful tools. Ridge

I know what it’s like to watch costs creep up while wondering if you can afford another hire. The answer isn’t just working smarter—it’s leveraging AI to transform how your entire team operates. Ahead, I’ll share exactly how we’re doing it.

Optimize your workflow with AI 

   

1. Start with customer service—your gateway to AI

Most founders overthink their AI strategy. They want to deploy it everywhere at once or they’re paralyzed by the complexity. Customer service is your easiest win, and it’s where you should start. We’re now handling 60% of our support tickets with AI. But here’s what surprised me: Our customers actually prefer it. Our Net Promoter Score (NPS) improved from 90 to somewhere between 95 and 97 after we automated customer service. Customers love talking to the AI because it’s faster, more accurate, and available 24/7.

The setup isn’t complicated. We built our system to handle common inquiries—order tracking, returns, product questions—while routing complex issues to humans. The key was feeding the AI our historical ticket data so it learned our voice and policies. The real benefit is that my human customer service team can now focus on the complicated cases that require more judgment and empathy. The AI handles the volume while humans handle the nuance.

2. Turn your entire team into data scientists

I used to have a bottleneck problem. My team would pull reports from Shopify, stare at spreadsheets, and then wait for someone with data skills to actually analyze what was happening. That waiting killed our speed.

Now my entire team is operating like data scientists, and they didn’t need to learn Python or SQL. Anyone can take a screenshot of a Shopify report, drop it into ChatGPT, and get instant analysis. What does this trend mean? Which products are underperforming? Where should we focus our inventory dollars?

A Ridge suitcase in color Basecamp Orange, sitting in the rain, in front of an industrial wall.
Thanks to data, the Ridge team can best market and advertise products to the right audience.Ridge

This democratization of data analysis has been massive for us. Marketing managers make faster decisions, and inventory planners spot trends earlier. Everyone has the autonomy to answer their own questions instead of waiting in line for the data team. The key is empowering your team to experiment with AI tools. Some of my best implementations came from team members just trying stuff and sharing what worked.

3. Build an AI-powered ad factory

We generate 500 static ads per day automatically. Yes, you read that right—500 ads daily.

Here’s how the math works: 450 of those ads are horrible. We’ll never run them. But the top 10% are somewhere between five- and seven-out-of-10 quality. That’s good enough to get ad spend behind them and test them in-market. The future of advertising is just shots on goal.

We built this using custom GPTs combined with automation. I took our best performing ads—the ones my design team created that I know work—and fed them into a custom GPT. Then we automated the whole process so it’s constantly generating new variations, and dropped them into a Google Drive, ready for our team to review and deploy.

Look, will AI create your absolute best performing ad? No. My design team still creates the 10-out-of-10 ads that become our winners. However, when Facebook is delivering personalized ads to different audiences based on what they like, you need volume. You need to test more creativity than any human team could possibly produce.

4. Replace departments, not just tasks

I’m not just automating tasks with AI—I’m running entire business functions with a fraction of the headcount. This is where AI gets really exciting. We maintain six Shopify Markets (Stores) and multiple landing pages with only two engineers. We’re able to balance a complete site rebuild, launch new features, and still maintain all our infrastructure. We’ll probably never have to hire another engineer as our business continues to grow, which is crazy to say.

Inventory is another major one. We used to have three people in inventory planning and buying. Now I have one inventory director handling everything. We feed our sales data, trends, launch calendar, and forecasts into an AI model that does the complex analysis. That one person reviews it, applies judgment, and makes the calls.

Our customer service team went from 10 to a team of four managing higher volume with better satisfaction scores. The compound effect of this across multiple departments is what gets you to $5 million per employee. It’s not one dramatic change—it’s systematically finding these opportunities across your entire operation.

Operating this efficiently isn’t a luxury anymore, it’s becoming a competitive necessity.

CPMs (cost per thousand impressions) on Facebook have gone up 500% since 2014. When I started, you could reach a thousand people for $2, and now most brands are happy to hit a three times return on ad spend—meaning a third of all revenue goes to marketing. 

Brands are constantly competing against businesses spending hundreds of millions on marketing and against no-name companies on TikTok Shop and Temu that beat them on price. The only way to win in that middle is efficiency. You have to generate more output per dollar, per person, per hour than your competition. AI is what makes that possible.

I know this creates uncomfortable questions about jobs, and I’m not going to sugarcoat it—I eliminated positions this year. I’ve also empowered the people who remain to do more interesting work, make bigger impacts, and keep their jobs in a competitive market where inefficient companies won’t survive. The brands that embrace AI—not as a nice-to-have but as core infrastructure—those are the ones that will thrive over the next decade.

Ridge grew from a company fulfilling orders in a garage to hitting $5 million in revenue in a single day. We got there by being relentless about testing, about efficiency, about finding every possible edge. Tune in to my full Shopify Masters episode for more tips on scaling and harnessing the power of AI in your business.

Marketing is removing barriers: Lessons from a destination marketing expert

Software Stack Editor · October 27, 2025 ·

If you think balancing your content calendar and your Monday meetings is too much, imagine if you also had to factor in superstition, literal witch trials, and being a magical mecca for millions.

But it’s not all black cats and broomsticks. Today’s master oversees year-round tourism marketing for one of the US’s oldest and most history-rich towns — and also one of the largest Halloween destinations in the world.

Click Here to Subscribe to Masters in Marketing

 

Ashley Judge, a smiling woman with glasses

Ashley Judge

Executive director, Destination Salem

  • Fun fact: Ashley lives on the same street as the iconic Ropes Mansion (aka Allison’s house in Hocus Pocus) and gives away 1,500 pieces of candy every Halloween!
  • Claim to fame: Before Destination Salem, she bootstrapped an ecommerce gift shop called Always Fits to $10m in annual sales.

 

Lesson 1: Nobody’s offended by “Remember us?”

As things start to look spoOoOoky in SEO and social marketing, Ashley Judge is finding scary good success with owned media.

“Which doesn’t feel sexy in 2025, but it is,” Judge says. (Note to self: Sexy Marketing Channel costume?) “Algorithms change, but emails let us tell our stories and connect to our people.”

The key, she says, is finding the right mindset. “It’s not a hard sell pitch. It’s just, ‘Hi! Remember us?’”

To illustrate her point, imagine being on the email list for a local arcade. If your inbox is constantly full of ads, you’re gonna send them straight to spam hell. But if they just send a little hello and maybe some free tokens…

“If it’s on a day when you don’t want to go to an arcade, you just won’t go to an arcade. But you’re not likely to be offended by a ‘Hi! Remember us?’ campaign.”

“And then, one day, it’s a Tuesday and you’re bored and you get an email from the arcade, so you go in. But that can’t happen if you’re not emailing them.”

To find that mindset, Judge recommends imagining you’re sending the message to a friend.

“What would the accompanying text be if I screenshot this and sent it to one of my friends? It would be very weird if they got a text from Ashley that said ‘THIS JUST IN!’ But my friends aren’t going to block me if I say ‘Wouldn’t this be fun?’”

Lesson 2: Marketing is removing barriers.

What would you do if you were expecting over 1 million visitors, but only had 3,000 parking spots available?

Personally, I’d curl into a ball and cry. But Judge had a better idea: Convince them to take the train. So she scooped up a dozen of Salem’s many colorful street performers and whipped up a campaign around riding Salem’s public transportation.

“In every facet of marketing, there’s always an opportunity to remove barriers. We’re answering business and customer service challenges.”

salem-train-mim

Photo credit: Jessica Shada

Analyzing the problems that exist along your customer journey is a great way to inspire useful marketing content and boost your metrics.

“When you have millions of eyeballs, any small barrier to conversion could be the loss of thousands of orders. A really small example: a pamphlet that’s been distributed to motor coaches for years, that was meant to be a trifold, that got uploaded as a PDF. Who wants to read an upside-down PDF?”

If you’re not sure what haunts your audience, I bet your Sales and CS teams have a clue. And you’ll be their new best friend if you ask them.

Lesson 3: Let your audience tell you who they are.

“When I worked in ecommerce, we focused on personas like ‘The Bestie,’ or ‘The Bird Lover,’ or ‘The Sweary Friend.’ These hyper-specific profiles made our marketing feel like you were talking to one person at a time.’”

Now, specific personas as a concept may not be new, but Destination Salem raises it to an artform. Faced with the challenge of a very broad audience with very diverse interests, Judge and her team needed a way to very quickly talk to many different people.

So they magicked up a ’90s Cosmo-style quiz that sorts you into personas like Cultural Connoisseur or Epicurean Explorer.

“Our biggest group, for example, is what we call ‘Muggles Seeking Magic.’ They’re not part of modern witch culture, nor are they history buffs, but they’re seeking tarot, aura photos, and spell shops.”

The quiz then offers viewers personalized suggestions and the chance to create a custom itinerary. But it also doubles as a data collection tool, which allows Judge to better understand who is visiting Salem and why.

“It’s about starting with the broadest umbrella, and then pointing them to the places that are best for them.”

And, if you’re burning with curiosity, I’m an Atlas Obscura Enthusiast.

Lingering Questions

Today’s Question

Every leader must justify marketing and brand investment with hard numbers. How do you functionally bridge the gap between creative, intangible brand value and tangible financial outcomes, and how do you justify that brand investment to key stakeholders? — Katie Miserany, Chief Communications Officer and SVP of Marketing, SurveyMonkey

Today’s Answer

Judge says: In destination marketing, our work sits between numbers and imagination. We’re here to drive economic value for residents and small businesses, so we measure everything: visitation, spending, seasonality, excise tax.

But the way we get there is by creating a bit of fantasy. People don’t visit because of data; they visit because they’ve been pulled into a story about a place. Our creative work builds that story, and when it works, you can see it in the numbers that follow.

Next Week’s Question

Judge asks: What’s something your team does purely out of love for the user — not metrics, not growth, just because it feels right?

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5 Linktree Alternatives: Better Options for Creators and Business Owners

Software Stack Editor · October 27, 2025 ·

Picture of Haiden Hibbert

Haiden Hibbert

I’m a Content Manager at MemberSpace helping entrepreneurs and creators sell digital products.

If you’re a creator or business owner with any kind of online following, you already know how important that single link in your bio can be. It’s your one shot to send people somewhere that actually converts — whether that’s selling a product, promoting a course, or growing your membership.

For years, Linktree has been the go-to option. But these days, there are plenty of Linktree alternatives that give you more control, better integrations, and fewer fees. Let’s look at why you might want to explore other options — and how tools like MemberSpace can help you build something that actually fits your business.

Launch a membership site in 5 minutes!

The easiest way to accept membership payments or one-time charges for digital products like online courses, communities, content libraries, and more — all from your own website!




Start selling now

Get started for free! 5 minutes to set up.

Why Choose a Linktree Alternative?

Linktree is simple and familiar, which is why so many creators start there. You can spin up a quick landing page with your links, customize the look a bit, and get something live in minutes.

But once you start selling products or memberships, some limitations show up fast.

The Pros

  • Easy to set up — no tech skills needed
  • Free plan available
  • Integrates with a bunch of social platforms

The Cons

  • The Pro plan takes a 9% transaction fee on sales made through Linktree Commerce, which can eat into your margins fast.
  • Limited website integration. Linktree doesn’t directly integrate with your existing website — it’s a separate hosted page. So if you want everything under one roof (your brand, your content, your sales), you’ll hit some walls.
  • Customization is still pretty basic — you can change colors and fonts, but not much beyond that.

So if you’re serious about building a brand or selling directly from your bio, it might be time to look at Linktree alternatives that give you more flexibility and ownership.

MemberSpace: A Powerful Linktree Alternative

MemberSpace lets you create a free, mobile-friendly website in minutes — no coding required. You can add your bio link to this new site and start selling memberships, digital products, courses, or any other kind of gated content right away.

It’s a great fit if you want your link-in-bio to do more than just list links. Instead, it becomes a destination that actually sells for you.

memberspace linktree alternative

How It Works

  1. Create your free MemberSpace site. Instantly generate a simple, mobile-friendly site.
  2. Add your products or memberships. Upload digital downloads, set up pricing, and organize your offerings.
  3. Add your link in bio. Share it on Instagram, TikTok, or anywhere else — and start sending people to a page that converts.

If you already have a website, you can skip the extra landing page altogether.

Using MemberSpace Directly as Your Link-in-Bio Destination

If you’ve already built your site on Squarespace, Wix, WordPress, or another platform, you can use MemberSpace to turn that site into a full membership business.

Instead of a static list of links, your bio link can send visitors straight to:

  • A sales page for your memberships or digital products
  • A curated hub of your paid offerings
  • A free content area that naturally leads into your paid tiers

This approach keeps everything under your own brand and domain — no bouncing between platforms or sending people to a generic Linktree page.

Pro Tip:

If you don’t have a website yet, or just want a separate landing page for your MemberSpace products, check out our partnership with Pop.Site. It’s a free website builder made to host MemberSpace products and memberships. You can set up a clean, professional site in minutes — perfect for your bio link. To learn more, check out a tutorial on YouTube. 

Other Linktree Alternatives to Consider

If MemberSpace isn’t quite what you need, there are plenty of other solid Linktree competitors out there. Here are a few worth checking out:

1. Beacon

A simple, design-focused link-in-bio tool that lets you create mini landing pages with links, videos, and embeds. Great for creators who want something visual and quick to set up.

2. Koji

A more interactive option that lets you add mini-apps to your bio page — things like tip jars, quizzes, or storefronts. It’s fun and flexible, though it can feel a bit busy if you just want something clean.

3. Campsite

A straightforward, customizable link-in-bio tool with analytics and branding options. It’s easy to use and doesn’t take a cut of your sales.

4. Bio.fm

Lets you build a more content-focused bio page with blocks for videos, tweets, and links. It’s more about storytelling than selling, but still a good fit for creators.

FAQ About Linktree Alternatives

  1. Is Linktree still worth using?
    If you just need a quick, free page for links — sure. But if you’re selling products or memberships, the 9% fee and limited customization make it less ideal long-term.
  1. Can I use MemberSpace without a website?
    Yes. You can create a free standalone site through MemberSpace in minutes. No coding, no hosting setup required.
  1. What if I already have a Squarespace or Wix site?
    You can add MemberSpace directly to your existing site. That way, your link in bio can lead straight to your branded membership or product page.
  1. Do I need to pay to start with MemberSpace?
    You can start with a free two-week trial and upgrade to the plan that works best for you.

Final Thoughts

Your link in bio is more than a list of links — it’s a chance to guide your audience exactly where you want them to go.

Whether you use MemberSpace to sell directly from your own site or try another Linktree alternative like Beacon or Koji, the goal is the same: keep your brand consistent and make it easy for people to buy from you.

The simpler your setup, the more likely people are to take action.

Launch a membership site in 5 minutes!

The easiest way to accept membership payments or one-time charges for digital products like online courses, communities, content libraries, and more — all from your own website!




Start selling now

Get started for free! 5 minutes to set up.

3 insights for IT leaders planning AI transformation

Software Stack Editor · October 27, 2025 ·

We’ve already revealed the top product takeaways for IT leaders from Canvas 25. But that’s barely scratching the surface of all the great insights we heard.

Leaders from GitHub, Intercom, Red Hat, AWS, and more joined us on stage to share real stories of AI transformation — their ups and downs, mistakes made, and lessons learned. These are the three big themes we took from their sessions.

Start with your customer, not the technology

Customer obsession has long been key to successful innovation, but somehow in the scramble to adopt AI it’s at risk of being overlooked. That really hit home for GitHub when they were thinking about how to scale the company’s use of AI beyond a simple Copilot integration.

As Andrew Bauer, Group Product Manager for Internal Tools, put it: “The sentiment of, ‘Hey, we should do AI’ isn’t bad, but the risk is that we’re leading with AI instead of solving a problem. What happens then is that you send out a solution that’s so disconnected from what people actually need that they don’t see any value in it.”

Bauer quoted a recent article that put it even more simply: “‘Powered by AI’ is not a value proposition.” GitHub’s solution? Start by listening — “just understanding what the sentiment is internally towards AI and how people are using it.”

Taking a beat to get your AI strategy right might sound like strange advice given how fast the technology is moving. But as Bauer says, “The hype train always seems to be leaving the station. We’re always late and it never provides the value we need. But user value is like a taxi — it’s always ready when you are.”

Eduardo Ordax, Principal Go-to-Market for Generative AI at AWS, also explored this idea that customer-centricity is more important than AI-centricity. He called the focus on being AI-first “a big mistake,” adding, “It’s fine to use AI, but you need to be customer-first. Most of the companies I talk to today are paying too much attention to AI and not actually listening to their customers.”

Amazon has an entire methodology designed to figure out what customers want and then work backwards to what they should build. Being a company that likes to keep things simple, it’s called the “Working Backwards” approach. 

“You start by understanding the customer,” Eduardo explained. “Once we know the customer we can figure out the problem, and then jump into the solution, which might be AI but often it’s not.” 

Don’t compromise on culture change

For a moment, Intercom Co-founder Des Traynor felt like he’d won at SaaS. His company had raced from zero to $50M ARR in less than three years. Every chart went up and to the right. “We thought we were geniuses,” he joked — until he tried ChatGPT. 

“I asked, ‘How do I install Intercom on iOS?’ Two seconds later I got a perfect answer. Very quickly I realized that the future of this industry is not what I thought it was going to be and we were going to die unless we worked out a plan to survive.”

Twelve weeks after that first query, Intercom launched Fin, the first LLM-powered customer support agent. It now does a million resolutions every week. But the biggest challenge wasn’t anything technical — it was changing Intercom’s culture.

“Culture change” is one of those amorphous terms that can end up meaning nothing at all. At Intercom, it was the opposite. “You have to be willing to change everything,” Des explained. “Everything has to be on the table — and not in some willing, open-minded way. You have to be determined to change.”

Intercom’s culture change was radical, relentless, and uncompromising. “It wasn’t a choice or a negotiation,” said Des. “I had two pitches. One was fear-based — we’re probably going to die and new competitors will kill us. The other was ambition — if we can pull this off we’ll be a $30B company and you’ll be on the front page of Forbes. It was really important that people responded to one of those things and went all in.”

The lesson for the rest of us? Set an incredibly high bar for AI transformation. Don’t stop just because a few teams are using Claude on a regular basis. As Des put it: “Ask yourself, ‘What would a brand new startup unburdened by any of your legacy attitudes do today?’ That’s the actual thing you’re fighting. This has to be absolute. You have to be willing to delete and disavow every process that is not part of your future.”

Jan Mark Holzer, Senior Distinguished Engineer at Red Hat, echoed the sentiment in his own session. “The technology is easy,” he said. “The people are hard. You need to make sure you bring them along and empower them.”

That might be easy enough for engineers where the impact of AI coding tools is obvious. But it’s important not to overlook people in roles where the AI use cases are less obvious. “There’s a real danger that some people think they’re not part of the cool crowd that gets to use AI tools,” said Jan Mark. “Encourage them to look at their opportunities and apply AI even to things they haven’t thought about.”

Data makes the difference for AI success

“Data is fundamental and foundational,” Jan Mark Holzer told us. He wasn’t the only one who came back to the subject time and again, but he was almost certainly the most enthusiastic (“I could talk about it all day,” he promised). 

The danger, he noted, is that LLMs won’t tell you when your data is bad. They’ll just give it a polish and pretend it’s okay. Or worse, they’ll invent completely fictitious data to fill in the gaps. Eduardo Ordax was even more to the point: “Garbage in, garbage out.”  

You can’t fix your data overnight, which is why Eduardo also noted that companies in industries with a strong track record of data strategy and investment — financial services and healthcare for instance — are so well positioned to succeed with AI. But there are steps you can start to take.

Jan Mark Holzer shared Red Hat’s approach to data architecture, which includes creating a central data layer with governance and quality standards; eliminating inconsistent data sources; providing unified definitions and labels; enforcing standards; and simplifying the sprawl of dashboards, spreadsheets and pipelines.

Be the partner your CEO needs

Ultimately, what we learned at Canvas 25 was that a lot of the demand for AI right now is unfocused. CEOs know that they want it, they just don’t necessarily know what they want it for.

The role of the IT leader over the coming months is to be the strategic partner your CEO needs. Not just reacting but assessing, evaluating, and prioritizing so that what you’re bringing to the table isn’t a new tool but measurable business value.

Want to know where to start? Miro is built for AI transformation. It gives leaders a single place to collaborate with the rest of the business for faster alignment and flawless execution. At Canvas 25, we launched the AI Innovation Workspace, with new AI agents, workflows, and canvas-as-the-prompt technology to help you brainstorm, plan, and deliver this transformation faster than ever.

The Salesperson’s COB vs. EOD Guide

Software Stack Editor · October 27, 2025 ·

End of day (EOD) and close of business (COB) both mean “at the end of the day”. But what is COB exactly and how does it differ from EOD?

Knowing which term to use helps you set clear deadlines and keep your team on the same page.

In this guide, you’ll learn to use COB vs. EOD in practice, with practical examples you can use to communicate deadlines everyone understands.

Key takeaways for COB vs. EOD

  • COB and EOD are very similar terms – understanding their nuances helps you use them more effectively.

  • Using these terms with care builds trust and keeps projects moving forward by preventing the confusion caused by different work schedules.

  • Replacing “EOD” with something specific, like “3 PM EST tomorrow”, eliminates confusion and prevents deals from stalling due to miscommunication.

  • A CRM like Pipedrive helps you manage timed activities and store contact data such as time zones. Try it free for 14 days to bring clarity to your sales process.

COB vs. EOD at a glance

COB stands for close of business, while EOD stands for end of day.

COB typically refers to 5 or 6 PM, while EOD is more flexible and could mean anytime before midnight.

Here’s the difference between these two business abbreviations:

What is COB in business?

What is EOD in business?

It’s the time that your office officially closes for the day.

Most businesses close between 5 PM and 6 PM, so when someone asks for something by “close of business”, they want it during standard business hours.

It refers to the end of the business day.

For some people, “end of day” means when they personally finish work. For others, it means the end of the calendar day (at midnight).

Best for: Client deadlines, formal documentation and external communication.

Best for: Team communication, internal deadlines and projects with flexible timing.

The biggest problem with both business acronyms is time zones. Take a look at the different zones in this map of the US:

COB vs. EOD US time zones

If you tell someone in another city to finish something by EOD or COB today, they might not know whether you mean your time or theirs.

For remote teams spread across the country – or even the world – that can easily create a three-hour (or more) expectation gap.

In business, you might also come across similar terms:

  • EOP (end of play) and COP (close of play) mean the same thing as COB and are more common in British and Australian workplaces

  • EOB (end of business) means the same as EOP and COB

  • EOW (end of week) typically means Friday at COB, though some people interpret it as Sunday at midnight

  • EOM (end of month) refers to the last business day of the month, usually at the close of business

These terms carry the same time zone problems as COB and EOD, but the fix is simple. All you have to do is include the actual time and time zone.

Note: Historically, COB has referred to the closing of the New York Stock Exchange financial markets. These days, people typically use it to refer to the end of a typical workday rather than relating it to the stock market.

How to use COB and EOD in practice

In the business world, being specific about deadlines helps build trust and create a better first impression.

Clear communication shows you’re professional, organized and respectful of your sales prospect’s time.

Here are two quick examples of how a simple wording choice can change the outcome with a new lead.

Example 1: A sales rep follows up with a high-value prospect

Imagine a sales rep needs to send a proposal to a new prospect in a different time zone and works a standard nine-to-five schedule.

The examples below show how the two different approaches play out.

In the first approach, the rep uses common office shorthand in their follow-up email:

Subject: Following up

Hi Jane,

Great talking to you. I’ll get that sales proposal over to you by EOD.

Best, Alex

The outcome: Alex sends the proposal at 7 PM his time, which is 9 PM for the prospect. The email arrives after the prospect has logged off for the day. Because “EOD” is ambiguous, it creates uncertainty and leaves the delivery time open to interpretation.

In the second approach, Alex takes an extra few minutes to be precise and confirm the prospect’s time zone.

Subject: Your Proposal

Hi Jane,

Following our call, I’ll prepare a detailed business proposal and send it to your inbox by 3 PM your time (CST) tomorrow.

Best, Alex

The outcome: The proposal arrives exactly when promised. Alex looks organized and reliable. He builds trust before the prospect opens the document, smoothing the sales process.

Example 2: Aligning deadlines for a global team

Imagine a project manager in London needs to collect feedback from team members in New York and Bengaluru.

In the first approach, the project manager sets a deadline that’s clear to her, but ambiguous to the rest of the team:

Subject: Feedback on Project Alpha Draft

Hi Team,

Please submit all feedback on the Project Alpha draft by the end of the workday.

Thanks, Maria

The outcome: The message is confusing. The New York City resident thinks the deadline is 5 PM Eastern Standard Time (EST). For London, that’s 10 PM; for Bengaluru, it’s 2:30 AM the next day. The deadline is impossible to meet and creates delays.

In the second approach, Maria uses a universal time standard to create a single deadline for everyone’s deliverables:

Subject: Feedback on Project Alpha Draft

Hi Team,

Please submit all feedback on the project report by Wednesday at 14:00 UTC.

For reference, that’s 10 AM in New York (EST) and 7:30 PM in Bengaluru (IST).

Thanks, Maria

The outcome: There’s no confusion. Every team member understands when the feedback is due. The deadline falls within a reasonable workday and ensures everyone can contribute on time. The project stays on track and the team feels aligned.

Turn Maybe Into Yes With These Killer Follow Up Email Templates

These customizable follow up email templates will help you boost your chances of breaking through to your busiest prospects.

How concrete deadlines help you avoid sales problems

Using concrete deadlines helps sales teams prevent costly bottlenecks, from inaccurate forecasts to losing deals in the final stage.

It’s beneficial when you have remote or flexible teams working throughout the day in different countries.

Here are five scenarios where a concrete deadline prevents miscommunication:

Vague deadline scenarios

Concrete deadline scenarios

Sales forecasting: A manager asks for updates by EOW. Reps send them at different times, so the final report has inconsistent data.

Sales forecasting: The manager sets a firm cutoff time. Reps submit on time, giving her complete data and an accurate forecast.

Contract management: A rep promises a sales contract by COB. The client is in a different time zone, so the contract arrives late, pushing the deal to the next quarter.

Contract management: The rep confirms the client’s cutoff and schedules the delivery beforehand. The legal team has plenty of time to review and the deal closes this quarter.

Deal management: A prospect needs a final proposal by COB. The rep sends it by their COB, so it arrives after the prospect’s meeting ends and they choose a competitor.

Deal management: The rep double-checks when the prospect needs the proposal and gets it in on time. The prospect can prepare for their meeting and they make a deal.

Marketing campaigns: The marketing team asks the design team for new assets by EOD. They deliver by 10 PM, but marketing needed them by 4 PM, delaying the campaign.

Marketing campaigns: The marketing team provides a clear handoff time. The design team delivers on schedule and the new campaign launches smoothly.

Product launches: The US team needs a press release from the UK team by their EOD. It arrives too late to pitch to morning media outlets and the launch loses steam.

Product launches: The teams establish a single deadline using a universal time standard. The US team gets the marketing materials in time to hit the media cycle.

Building clarity into your communication and time management practices is the most effective way to prevent these problems.

It’s a straightforward habit to build and it starts with a few simple techniques.

Recommended reading

https://www-cms.pipedriveassets.com/Email-Etiquette.png

16 email etiquette tips for effective communication

4 simple ways to improve deadlines and move deals forward

Here are four practical strategies to help you communicate timing more effectively and close deals faster.

1. Use scheduling tools to eliminate back-and-forth

Appointment scheduling tools save you time by letting prospects book meetings into your calendar without endless emails.

Consider this common problem: a prospect in Sydney asks for a call next Tuesday morning, but you’re in Boston.

Scheduling software solves this instantly.

It automatically displays your availability in your contact’s local time zone, so they can choose a slot that works for them.

You both get a calendar invite with the correct time – no confusion, missed deadlines or delays.

Pipedrive’s scheduling tools in action

Pipedrive’s Scheduler connects to your CRM and shows prospects when you’re free. When they book a meeting, Pipedrive creates an activity in your sales pipeline and adds the time zone details – no need to type anything.

To use the Scheduler tool, click “Tools” in your main menu and click “Scheduler”. Link your calendar and choose when you’re available for meetings.

COB vs. EOD Pipedrive meeting scheduler

Then, share the link in your emails. When someone books a time with you, Pipedrive will record it and email you both a confirmation.

2. Save time zone data in your contact records

Saving time zone information in your customer relationship management (CRM) system means you always know the best time to reach a prospect.

When you manage dozens of contacts worldwide, it’s easy to lose track of who’s in which time zone. You check LinkedIn profiles or scroll through email signatures whenever you need to schedule a call or set a deadline.

The solution is to capture time zone data upfront and store it somewhere your team can see it.

That way, anyone who touches the deal knows when to reach out.

Pipedrive’s contact management features in action

Pipedrive’s custom fields make contact management easy.

Go to “Settings” > “Data fields” and create a new field called “Time zone”. Set it up as a dropdown menu and write the major time zones your team deals with.

Once you create the field, it’ll appear on every contact record. Fill it in when you make a new contact; the information will stay there permanently.

Whenever you or your teammates open that contact’s 360-degree view, you’ll see their time zone right next to their email and phone number.

COB vs. EOD Pipedrive contact view

Having this information in one place unlocks some practical workflows. For example, you can filter your email list by time zone and batch your outreach by region.

For example, you could call your East Coast prospects in the morning when they’re settling into their day, then switch to the West Coast in the afternoon.

You’ll reach more people when they’re available and ready to talk, keeping your day organized.

3. Define and track the next action for every deal

Clear next steps keep deals moving and stop sales opportunities from going cold in your pipeline.

A prospect tells you they’ll get back to you by the end of the week. You agree and move on to the next call.

Friday passes. Then the weekend. By Monday, you’re unsure if you should follow up or wait.

The prospect might be thinking the same thing. Without a concrete next action, the deal sits in limbo until someone remembers to check in.

At this point, the momentum is gone.

The solution is to confirm the following action, who owns it and when it’s due. Instead of “I’ll send the proposal soon”, be specific. Both sides will know what happens next and when.

Pipedrive’s Activities and Goals feature in action

Pipedrive’s activity management system helps you turn commitments into trackable tasks. After a call or meeting, create an activity linked to the deal.

Set the date and time, write what needs to happen and assign it to the right person. Go to the deal card and click “Add activity”. Choose the activity type (cold call, email or task), set the due date and time and then add notes about what needs to happen.

Pipedrive will send you a reminder as the deadline approaches, so nothing slips through the cracks.

The calendar view shows all your upcoming activities, clearly showing what needs to happen across your entire pipeline. If you’re managing a team, you can also check your team members’ sales activities and spot deals that need attention.

4. Create an internal communication standard

Setting team-wide rules keeps everyone on the same page. Here’s how to create a simple communication plan your team will follow.

Start with a clear, easy-to-remember standard. Agree on just a few basics, such as:

  • EOD always means 5 PM in the office’s local time

  • Any deadline after 5 PM must include a specific time

  • All global project deadlines will use [specific time zone] as the default

Rules that are out of sight are out of mind. The best way to make a standard stick is to build it into your team’s daily tools.

Pipedrive in action: Internal communication isn’t easy, but getting it right can drive serious business growth. As Falcon.io expanded beyond 100 employees, its sales and customer success teams began working in silos, causing delayed handoffs and inconsistent customer experiences.

The company adopted Pipedrive for its 100+ commercial team members to solve this, creating a shared view of the entire customer journey. Now, the customer success team has instant access to every deal detail, helping the company deliver faster responses and achieve an impressive 98% customer satisfaction rate.

Internal mix-ups happen when one person’s EOD is another’s 10 PM.

Setting a shared standard for how your team communicates deadlines helps prevent confusion and keeps projects moving on time.

COB vs. EOD FAQs

  • Yes, but it’s redundant. EOD already means “the end of today.” Simply say “by EOD”.

    If you’re referring to the next day’s working hours, say “by EOD tomorrow”.

  • Use COB when discussing standard business hours and EOD when you mean any time before midnight.

    The meaning of COB is more precise because it sets a more exact time at the end of a business day.

  • A business day is Monday through Friday, excluding public holidays. This is how most companies operate.

    Once Friday ends, the next business day begins on Monday morning.

Final thoughts

Clear and specific deadlines are a simple way to keep your team working smoothly.

As you implement these practices, you’ll keep your clients happier and spend less time clarifying expectations. This small change directly impacts your bottom line.

Pipedrive makes it easy for your team to communicate clearly. It gives you a single place to track every activity and build a standard process for your team. Start building a more efficient workflow with a free 14-day trial.

AI Search Trends for 2026 & How You Can Adapt to Them

Software Stack Editor · October 27, 2025 ·

AI Search Trends for 2026 & How You Can Adapt to Them

Key AI search trends include growth in more complex queries and decreases in click-through rates.

5 Key B2B Pre-Sales Tips for SMB Success

Software Stack Editor · October 27, 2025 ·

Pre-sales activities help SMBs focus on high-potential leads, demonstrate value effectively and close deals faster.

Yet many SMBs struggle with limited time and resources, meaning it’s easy to waste efforts on unqualified prospects.

By prioritizing pre-sales activities, SMBs maximize their time and resources, ensuring every targeted interaction is impactful.

In this article, you’ll learn each step of the pre-sales process, from lead qualification to stakeholder engagement. Then, apply actionable strategies to streamline your approach, improve conversion rates and increase sales.

Key takeaways from what is pre-sales

  • Pre-sales activities happen in the lead up to a sale, including lead qualification, needs assessment and stakeholder engagement.

Pipedrive’s CRM centralizes pre-sales data, tracks performance and helps SMBs prioritize the right deals – sign up for a 14-day free trial to close deals more efficiently.

What is pre-sales and is it necessary for SMBs?

Pre-sales definition: Pre-sales consists of the activities, processes and interactions that happen before a business closes a deal, typically between the first contact with a lead and the point where they’re ready to buy.

Pre-sales bridges marketing and sales by preparing prospects for a successful purchase. The entire process qualifies leads, educates and engages them and prepares proposals that align with their needs.

By handling key activities early, pre-sales shortens the sales cycle and time to conversion.

Common pre-sales activities include the following:

List of Common Pre-sales Activities

Take a look at the purpose of each of these activities in more detail:

Researching prospects

Function: Gathering information about potential customers to understand their industry, business challenges and buying behavior.

What it achieves: This research helps develop a clear understanding of the prospect’s world and tailor outreach accordingly.

Assessing customer needs

Function: Engaging with prospects to uncover their goals, pain points and priorities.

What it achieves: These insights guide how you position your solution to solve specific challenges and improve customer satisfaction.

Demonstrating solutions

Function: Showing potential clients how your business solves their challenges.

What it achieves: These activities bridge the gap between interest and confidence, allowing prospects to see value firsthand.

Providing technical knowledge or product expertise

Function: Answering complex product questions, configuring solutions or developing proposals that fit each customer’s technical and business needs.

What it achieves: This guidance builds trust and credibility and reassures prospects that your solution meets their requirements.

Is creating a pre-sales process worth it for smaller businesses?

Pre-sales helps small and medium-sized businesses (SMBs) with limited time and staff to identify which leads are worth pursuing. By qualifying sales prospects early, teams avoid wasting resources on unfit opportunities.

These pre-sales activities speed up the sales cycle since prospects already understand how your product meets their needs before entering formal negotiations.

As a result, you can focus discussions on pricing, implementation and closing rather than continuously clarifying the product’s value proposition.

Effective pre-sales can also improve conversion rates. By building trust and addressing objections upfront, sales teams move from interest to commitment with greater confidence and less friction.

Recommended reading

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Everything you need to know about sales experience

What does the pre-sales process include?

Pre-sales covers all activities that prepare a prospect for a successful sale, turning raw inquiries into qualified, decision-ready opportunities.

To show how pre-sales works in practice, consider the following hypothetical example.

DataCloud, a SaaS company that sells a cloud-based data analytics platform for mid-sized logistics firms, engages with TransLogix, a prospect that manages fleet operations. TransLogix wants better visibility into delivery times and fuel efficiency.

Here are the pre-sales activities that DataCloud might use to guide TransLogix toward a confident purchase decision.

Lead qualification to identify high-potential prospects

Lead qualification helps sales teams focus their time and effort on prospects with high conversion potential, improving efficiency and win rates.

Here’s an example of how lead qualification works as part of pre-sales:

  • The company evaluates each lead against its ideal customer profile using criteria such as business size, industry and buying urgency

What this pre-sales activity would look like for DataCloud: DataCloud’s sales development rep (SDR) receives a demo request from TransLogix.

During a short sales discovery call, they confirm that TransLogix operates 200 delivery vehicles, currently relies on spreadsheets for route data and has a budget for analytics software this quarter. The decision-maker is the Head of Operations.

Based on this insight, the sales rep marks TransLogix as a qualified lead and highlights it for deeper assessment.

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Needs assessment to uncover operational challenges

A thorough needs assessment helps salespeople connect product features to a prospect’s pain points, increasing the likelihood of a tailored, high-value proposal at the pre-sales stage.

Here’s how it works:

  • Businesses schedule discovery calls to learn how prospects operate and where they struggle

  • Pre-sales teams ask targeted questions about workflows, data sources, reporting methods and business goals

The needs assessment stage helps teams align product value with measurable outcomes.

What this pre-sales activity would look like for DataCloud: During the discovery call, TransLogix explains that it lacks real-time visibility into delivery delays and fuel usage. It manually compiles data from GPS trackers and spreadsheets, taking 10 hours a week.

The primary goal is to reduce delivery delays by 15% and cut fuel costs by 10% over six months.

Solution design to align your product with prospect goals

Custom solution design allows teams to translate prospect needs into practical, tailored offerings that demonstrate real business impact.

Here’s a breakdown of how this customization might look in pre-sales:

The goal is to create a clear plan that connects the product’s capabilities to the prospect’s measurable goals.

What this pre-sales activity would look like for DataCloud: DataCloud’s pre-sales engineer proposes integrating directly with TransLogix’s GPS tracking and fuel management systems. The tailored solution will display route performance dashboards and automated efficiency reports.

A two-week configuration plan outlines milestones for setup, testing and training.

Product demonstrations to build confidence and trust

Product demos show prospects how your solution directly improves their operations, helping sales teams turn interest into buying intent.

Delivering product demos typically includes the following steps:

Using relevant or sample data helps prospects visualize how the solution performs in their environment and builds confidence in its value.

What this pre-sales activity would look like for DataCloud: DataCloud runs a live demo using sample delivery data from TransLogix. The dashboard highlights late deliveries, identifies routes with excess fuel consumption and suggests optimization strategies.

The pre-sales rep walks through how the system would save roughly 30 staff hours per month.

Proposal and pricing preparation to communicate clear ROI

A well-structured business proposal translates technical value into business outcomes, helping sales teams justify cost and speed up decision-making.

These steps show how sales teams might create proposals to demonstrate ROI:

  • Businesses prepare detailed proposals that outline the product scope, pricing structure, implementation plan and expected outcomes

A clear, structured proposal helps decision-makers understand costs, benefits and timelines before moving to contract discussions.

What this pre-sales activity would look like for DataCloud: DataCloud’s software proposal for TransLogix includes a quote for 50 user licenses, integration setup and sales onboarding support.

The proposal includes an ROI projection showing potential annual savings of $60,000 from reduced fuel costs and improved scheduling efficiency.

Download your guide to perfecting your sales proposals

Everything you need in your sales proposals to win more business, how you can automate the process and a free template to get you started.

Technical or consultative support to remove barriers before sign-off

Technical support addresses final integration or security concerns, ensuring the prospect feels confident committing to the purchase.

Here are some of the ways support teams might ensure a smooth implementation:

This step builds customer trust and eliminates last-minute obstacles before final approval.

What this pre-sales activity would look like for DataCloud: Before committing, TransLogix’s IT manager asks about data security and integration reliability. DataCloud’s pre-sales engineer provides an architecture diagram, confirms compliance with ISO 27001 standards and sets up a 30-day proof of concept using limited data.

The pilot shows accurate reporting and seamless integration with TransLogix’s GPS.

Stakeholder engagement to secure company-wide buy-in

Engaging all stakeholders early in the pre-sales process ensures alignment across departments, speeding up approvals and reducing deal friction.

Here’s how businesses might engage with all stakeholders:

  • Sales teams hold separate sessions with operations, IT and finance leaders to address their unique concerns and success metrics

Effective stakeholder engagement shortens approval cycles and increases confidence in the decision.

What this pre-sales activity would look like for DataCloud: DataCloud’s team presents to TransLogix’s operations director (who focuses on delivery speed), IT lead (who verifies system compatibility) and CFO (who reviews ROI projections).

By addressing each stakeholder’s priorities early and establishing its trustworthiness, DataCloud shortens the final approval process.

Recommended reading

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B2B customer experience: what it involves and 5 CX best practices

How to ensure an effective pre-sales process: 5 tips for SMBs

An effective pre-sales process helps SMBs qualify the right leads, tailor their approach and close deals faster.

Each activity strengthens the link between marketing and sales, ensuring SMBs handle every opportunity efficiently and precisely.

Here’s how to create a pre-sales framework that delivers measurable results.

1. Clearly define lead qualification criteria

Lead qualification sets the standards that determine whether a lead is worth your team’s time, ensuring effort goes toward prospects most likely to convert.

For example, a financial advisory firm might define a qualified lead as a business with:

  • Over 50 employees

By defining lead qualification criteria, the sales team can focus on warm leads and increase the likelihood of making a sale.

Clarifying these criteria also standardizes the qualification process. All team members can evaluate leads consistently and prioritize efforts that generate revenue.

Here’s how to define what a qualified lead looks like so your team targets only high-potential prospects:

  • Identify ideal customer traits. Analyze existing successful clients to define company size, industry, role and budget ranges. Your team can then focus on prospects with similar characteristics.

  • Score and prioritize leads. Assign points for key criteria, such as decision-maker involvement and urgency. Scoring leads directs your team to follow up with the most promising opportunities first.

  • Review and adjust regularly. Update qualification criteria based on market trends, product updates or changes in your ideal customer persona. Regular review keeps your pipeline efficient and aligned with current business goals.

By implementing these steps, your team can focus on the best leads, improving efficiency and effectiveness.

Customer relationship management (CRM) can help you prioritize leads by automatically applying your qualification criteria and ranking prospects, so your team knows exactly which opportunities to focus on first.

Pipedrive’s solution, for example, automatically scores leads based on custom fields such as company size, budget or engagement activity.

What is pre sales Pipedrive lead scoring

This automation ensures your team spends time on the right prospects.

Pipedrive in action: Flowbird, a marketing and CRM implementation company, used Pipedrive’s lead scoring to prioritize prospects based on engagement and activity. This approach helped the sales team focus on the most promising leads, increasing business by 23%.

2. Understand your prospect’s needs

A needs assessment uncovers the customer’s pain points, goals and success metrics before proposing a solution.

Understanding these aspects allows your team to position your product or service as the ideal solution, increasing the likelihood of conversion.

For example, an inventory management company might discover that its prospects are struggling with managing high volumes of seasonal orders. The company offers advanced features and predictive demand forecasting to address these challenges.

By aligning the solution with the prospect’s goals, the sales team builds credibility and proves business value.

Here are some of the ways to gather customer insights and position your solution as an ideal choice:

  • Research thoroughly. Examine the prospect’s website, press releases and industry trends to understand their business context. Market research gives your team the background needed for informed discussions.

  • Ask targeted questions. Conduct discovery calls and ask about workflows, business bottlenecks and current tools. Asking the right questions identifies challenges your solution can address.

Thoroughly understanding your prospect’s needs helps you address their specific challenges, increasing the likelihood of a successful sale.

Pipedrive’s customer management software supports needs assessment by centralizing all prospect and customer information in one place. Your team can log discovery call notes, track interactions, store research insights and attach relevant documents directly to each lead or deal.

Here’s an example of a contact in Pipedrive, where you can see activity, call, email and file history:

What is pre sales Pipedrive contact management

Centralizing communication and documentation ensures that everyone on the sales team can access the same up-to-date information without miscommunication or repeated questions.

3. Customize solutions and demos

Customization ensures demos and sales pitches that reflect the prospect’s real-world use cases, making it easier for customers to see value.

For example, a consulting services firm might customize a demo to show how its solution can streamline project management processes. The demo focuses on how the solution can improve efficiency and reduce costs for potential customers.

Tailoring presentations to the prospect’s needs and challenges demonstrates a deep understanding of their business and positions the consulting firm as the ideal solution.

Here’s how to adapt your presentations to show how you address each prospect’s goals:

  • Emphasize measurable benefits. Focus on results such as time and cost savings or efficiency improvements to reinforce the product’s value. Pipedrive’s custom fields let you track past successes and relevant metrics, making it easy to showcase outcomes that resonate with the prospect.

Customizing your solutions and demos lets you highlight the value of your offering, making prospects more likely to buy.

4. Ensure sales reps are confident with pre-sales tasks

A confident salesperson can manage demos, proposals and consultative discussions without errors, maintaining professionalism and momentum.

For example, an IT company might train its sales team to conduct technical demos and create customized proposals to address specific client needs.

Providing the sales team with the necessary training and resources ensures they can effectively nurture leads to close more deals.

Note: While large organizations often have pre-sales teams, SMBs typically do not. Ensure sales reps master pre-sales activities to maintain deal velocity and deliver a professional customer experience without additional resources.

Take a look at some of the ways to provide practical sales team training:

  • Develop sales enablement materials. Create sales playbooks, FAQs, case studies and other materials to minimize mistakes and build confidence. With Pipedrive, reps can access these readily available documents in Smart Docs, which keeps all resources centralized and easily retrievable.

  • Gather feedback and improve. Review performance after each engagement to identify areas for improvement. Using Pipedrive’s web forms, collect structured client feedback to help reps refine selling techniques and increase success rates.

Ensuring your sales reps are confident and well-prepared means you can boost deal velocity without additional resources.

5. Track and measure pre-sales performance

Tracking pre-sales metrics shows which activities boost sales and where you need to improve.

A SaaS sales leader might track metrics (such as demo attendance) to assess the effectiveness of their pre-sales efforts.

Monitoring these key performance indicators (KPIs) helps the team identify successful strategies and areas for improvement, creating more efficient sales pipelines that lead to higher conversion rates.

Here are some of the ways to monitor pre-sales performance:

  • Collect prospect feedback. Request the prospect’s input after demos or trials to learn what influenced their buying decisions. Use their feedback to inform improvements to presentations, proposals and demos.

Tracking and measuring pre-sales performance consistently helps you make data-driven decisions to enhance your process and improve sales outcomes.

Using a CRM allows you to centralize data, monitor key metrics and identify trends in your pre-sales activities.

For instance, Pipedrive’s in-depth analytics dashboards track conversion rates, demo effectiveness and proposal success:

What is pre sales Pipedrive CRM dashboard

This overview provides clear visibility into where deals stall and which pre-sales actions drive the most impact.

Pipedrive in action: Spark Interact used Pipedrive’s analytics dashboards to monitor key metrics and identify areas for improvement. With these insights, the digital agency increased revenue by 12% year-over-year without expanding its sales team.

Pre-sales FAQs

  • Pre-sales strategies are structured approaches that engage and qualify prospects before a sale.

    Efforts include researching prospects, assessing needs and preparing tailored proposals.

    This way, sales reps focus on high-potential leads and position solutions to increase conversion rates.

  • A sales professional typically focuses on the entire sales process, including closing deals, managing customer relationships, negotiating contracts and increasing customer retention.

    A pre-sales professional usually focuses solely on the activities before the sale. They support the process by generating leads, understanding customer needs and providing technical guidance to simplify and speed up the sale.

  • A request for proposal is a document a company issues when seeking a vendor to solve a specific problem or provide a service.

    The document outlines solution requirements, timelines and evaluation criteria. Vendors then submit detailed solutions and pricing for consideration.

    An RFP enters the pre-sales process during solution design and proposal preparation. Responding effectively builds credibility, shortens decision cycles and focuses efforts on qualified opportunities.

  • A solutions consultant bridges the gap between technical expertise and customer needs. They’re also known as:

    • A solutions engineer

    • A solutions architect

    • A pre-sales consultant

    These professionals work with prospects to understand business challenges, design tailored solutions and demonstrate how a product meets those needs.

  • For sales leaders, pre-sales means different things based on their business type, size, industry and ideal audience.

    One business might focus on qualifying leads and running discovery calls, while another could tailor demos or conduct needs assessments.

Final thoughts

Pre-sales helps SMBs qualify leads, tailor solutions and close deals faster.

Define lead criteria, understand customer needs and track performance to create consistent high-value opportunities.

A CRM centralizes data and provides visibility into every pre-sales activity. Pipedrive, for example, tracks lead engagement, demo effectiveness and proposal success to prioritize high-potential deals.

Sign up for a 14-day free trial to see which prospects drive revenue and efficiently close deals.

4 best email marketing tools for nonprofit businesses in 2025

Software Stack Editor · October 24, 2025 ·

Nonprofit organizations face limited staff and budgets, but they still need to personalize donor communications at scale, segment audiences based on giving behavior, maintain engagement between campaigns, and track the full donor journey from first contact to recurring supporter. Email marketing software addresses these challenges by automating donor segmentation, personalizing communications without manual effort, tracking engagement across the donor lifecycle, and centralizing donor data in one platform.

Boost Opens & CTRs with HubSpot’s Free Email Marketing Software

This article compares the best email marketing tools for nonprofit organizations in 2025. You’ll find a comparison table of top platforms, detailed feature breakdowns for each tool, guidance on selecting the right software for your organization, step-by-step instructions for creating effective nonprofit email campaigns, and answers to frequently asked questions about nonprofit email marketing. To bring you this comprehensive guide, we used AI for research and drafting, and a HubSpot staff writer reviewed and revised the article before publication.

The median email open rate for nonprofits in 2024 was 53.21% — much higher than the median across all industries of 42.35% (data from MailerLite).

Organizations like Greater Good Charities use HubSpot Marketing Hub to increase email open rates and decrease bounce rates while scaling personalized engagement to reach supporters with tailored messages across channels.

Table of Contents

  • What is email marketing for nonprofits?
  • Comparison Table: Email Marketing Software for Nonprofits
  • Best Email Marketing Software for Nonprofits
  • Benefits of Email Marketing Software for Nonprofits
  • 5 Important Features for Nonprofit Email Marketing Software
  • How to Choose an Email Marketing Tool for Nonprofits (Step-by-Step)
  • How to Create Email Marketing Campaigns for Nonprofits
  • Frequently Asked Questions
  • Meet HubSpot, the Top Email Marketing Choice for Nonprofits

What is email marketing for nonprofits?

Email marketing for nonprofits is the practice of using email communications to build relationships with donors, volunteers, and supporters while driving fundraising and mission engagement. Nonprofits use email marketing to share impact stories, send donation appeals, recruit volunteers, promote events, and maintain ongoing supporter relationships. Effective nonprofit email marketing segments audiences based on giving history and engagement levels to deliver personalized messages that inspire action and build long-term loyalty. HubSpot Marketing Hub enables nonprofits to scale personalized email engagement and reach each supporter with the right message at the right time.

Comparison Table: Email Marketing Software for Nonprofits

Email Marketing Tool

Best For

Key Features

Pricing

HubSpot Marketing Hub

Nonprofits needing CRM-integrated email alongside their donor database

Integrated CRM and email tools, workflow automation, third-party donation platform connections

40% nonprofit discount available. Free plan available. Paid plans start at $15/mo/seat billed monthly for up to 1,000 marketing contacts.

Sender

Budget-conscious nonprofits sending moderate email volumes monthly

1,100+ email templates, drag-and-drop email editor, integrations

Free plan. Paid plans start at $10/mo billed monthly for up to 12,000 emails per month.

Brevo (formerly Sendinblue)

Nonprofits with extensive contact lists sending periodic multi-channel campaigns

Advanced segmentation, multi-channel messaging, transactional email included

Free plan available. Paid plans start at $9/mo billed monthly for up to 100,000 monthly email sends.

SendGrid

Nonprofits prioritizing email deliverability and inbox placement rates

Deliverability optimization tools, automation workflows, CRM and donation platform integrations

Free trial for 60 days. Paid plans start at $15/mo for up to 300,000 emails per month.

Best Email Marketing Software for Nonprofits

The following platforms offer email marketing features suited to nonprofit organizations. Each tool includes pricing details, key features relevant to donor communication and fundraising workflows, and differentiated strengths to help you identify the best fit for your organization’s needs.

1. HubSpot Marketing Hub

email marketing for nonprofits: hubspot

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Best For: Nonprofits needing CRM-integrated email alongside their donor database

Key HubSpot Marketing Hub Features:

  • Integrated CRM and email tools – Email campaigns access contact data stored in HubSpot’s CRM, including donation history and engagement records stored as contact properties.
  • Workflow automation – Create automated email sequences that trigger based on contact properties, form submissions, or specific actions using HubSpot’s workflow builder.
  • Third-party donation platform connections – HubSpot lists integrations with fundraising platforms including Classy (now GoFundMe Pro), Fundraise Up, and Eventbrite through the HubSpot App Marketplace.

HubSpot Marketing Hub Pricing:

HubSpot offers a nonprofit discount of 40% off its regular pricing. HubSpot Marketing Hub is regularly priced as follows:

  • Free plan available for up to two users, no credit card required.
  • Marketing Hub Starter: $15/mo/seat billed monthly for up to 1,000 marketing contacts.
  • Marketing Hub Professional: $890/mo billed monthly. Includes three core seats and up to 2,000 marketing contacts.
  • Marketing Hub Enterprise: $3,600/mo (annual billing only). Includes five core seats and up to 10,000 marketing contacts

2. Sender

email marketing for nonprofits: sender

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Best For: Budget-conscious nonprofits sending moderate email volumes monthly

Key Sender Features:

  • 1,100+ email templates – Take advantage of onboarding, educational, and targeting templates to save time on your emails.
  • Drag-and-drop email editor – Use the visual email builder with pre-designed templates that require no coding knowledge.
  • Integrations – This tool integrates with Pipedream, ZohoFlow, and Zapier, allowing you to extend the capabilities of your email marketing.

Sender Pricing:

Contact Sender to inquire about nonprofit discounts. Below is Sender’s pricing:

  • Free plan. Includes one seat for up to 2,500 subscribers.
  • Standard. $10/mo billed monthly for three role-based seats and up to 12,000 emails per month.
  • Professional. $20/mo billed monthly for 10 role-based seats and up to 24,000 emails per month.
  • Enterprise. Contact for pricing. Includes unlimited emails.

3. Brevo (formerly Sendinblue)

email marketing for nonprofits: brevo

Source

Best For: Nonprofits with extensive contact lists sending periodic multi-channel campaigns

Key Brevo Features:

  • Advanced segmentation – Group contacts by purchase history, demographics, and subscriber activity.
  • Multi-channel messaging – Send email, SMS, and WhatsApp messages from one platform with a CRM.
  • Transactional email included – Marketing plans allow you to send transactional emails, too.

Brevo Pricing:

Contact Brevo to inquire about nonprofit pricing. Below are Brevo’s pricing plans:

  • Free plan. Includes one user and up to 300 email sends per day per month.
  • Starter. $9/mo billed monthly for one user and up to 100,000 monthly email sends.
  • Standard. $18/mo billed monthly for up to three users and up to 1 million monthly email sends.
  • Professional. $499/mo billed monthly for 10 users and up to 10 million monthly email sends.
  • Enterprise. Contact for pricing. Includes unlimited users.

4. SendGrid

email marketing for nonprofits: sendgrid

Source

Best For: Nonprofits prioritizing email deliverability and inbox placement rates

Key SendGrid Features:

  • Deliverability optimization tools – Built-in spam testing, email rendering previews, and authentication protocols (SPF, DKIM) to improve inbox placement rates.
  • Automation workflows – Build automated email sequences, including welcome series and drip campaigns triggered when contacts join lists or meet specific criteria.
  • CRM and donation platform integrations – Integrates with CRMs like Salesforce and donation platforms like Donately to sync donor data and trigger automated email responses based on contribution activity.

SendGrid Pricing:

Contact SendGrid to inquire about nonprofit pricing. Below are SendGrid’s Marketing Campaigns pricing plans:

  • Free trial for 60 days. Includes up to 100 contacts and up to 100 emails per day.
  • Basic. Starts at $15/mo for up to 100,000 contacts and up to 300,000 emails per month.
  • Advanced. Starts at $60/mo for up to 200,000 contacts and up to 1 million emails per month.
  • Custom. Contact SendGrid for custom pricing.

Benefits of Email Marketing Software for Nonprofits

Automates Repetitive Donor Communications

Email marketing software automates welcome messages and re-engagement campaigns that would otherwise require manual sending. Nonprofits with limited staff can maintain consistent supporter communication without dedicating hours to individual email sends.

Enables Audience Segmentation Without Manual List Management

Using software, you can group supporters based on donation history, engagement level, or custom criteria. Organizations can send targeted appeals to major donors, first-time givers, or lapsed supporters without manually sorting contact lists before each campaign.

Provides Campaign Performance Data in One Location

Platforms track open rates, click-through rates, and donation conversions for each email sent. Nonprofits can identify which subject lines, content types, and send times generate the most engagement without compiling data from multiple sources.

Reduces Communication Costs Compared to Direct Mail

Email campaigns eliminate printing, postage, and fulfillment expenses associated with physical mailings. Organizations sending monthly updates can reach thousands of supporters for a fraction of direct mail costs while maintaining regular communication frequency.

Centralizes Donor Contact Data and Email History

Email marketing platforms can store supporter contact information, communication preferences, and engagement history in one system. Teams can access complete donor communication records without searching through multiple spreadsheets or email accounts.

5 Important Features for Nonprofit Email Marketing Software

  1. Automated workflow capabilities. Nonprofits need software that triggers email sequences based on donor actions like first-time donations, recurring gift cancellations, or event registrations without manual intervention.
  2. Donor segmentation tools. Platforms should segment contacts based on giving history, engagement level, volunteer status, and custom fields to send personalized appeals to different supporter groups.
  3. Donation platform integrations. Your email marketing software should integrate with fundraising tools like Donately or Fundraise Up — and event platforms such as Eventbrite — so donor and attendee data sync automatically and trigger timely follow-up emails.
  4. Campaign performance analytics. Nonprofits need access to open rates, click-through rates, unsubscribe rates, and donation conversion tracking to measure campaign effectiveness and optimize future appeals.
  5. Contact management and list building. Software should store high volumes of contacts, import data from spreadsheets, and provide signup forms to grow email lists without technical barriers.

How to Choose an Email Marketing Tool for Nonprofits (Step-by-Step)

Step 1: Map your donor communication workflows.

Document your current email sending patterns, including donation acknowledgments, monthly newsletters, fundraising appeals, event invitations, and volunteer recruitment messages. Identify which communications are one-time sends versus automated sequences triggered by supporter actions.

Step 2: Identify must-have features for your organization.

Determine which features are essential versus nice-to-have based on your workflows. Nonprofits typically require automation capabilities, donor segmentation, donation platform integrations, and campaign analytics at minimum. Organizations with technical staff may prioritize API access while smaller teams need intuitive visual editors.

Step 3: Compare ease of use and team capacity.

Evaluate whether your team has dedicated marketing staff or relies on volunteers and part-time employees. Platforms with drag-and-drop editors, pre-built templates, and simple automation builders reduce the technical expertise required. Test free trials to assess whether your team can execute campaigns without extensive training.

Step 4: Check pricing as your contact list grows.

Calculate costs based on your current contact list size and projected growth over 12 to 24 months. Some platforms charge per contact while others charge per email sent. Factor in nonprofit discounts. HubSpot offers 40% off for qualifying nonprofit organizations.

Step 5: Choose a platform that connects email with donor data.

Select software that integrates with your existing donation platform and CRM to maintain unified supporter records. Greater Good Charities uses HubSpot Marketing Hub to increase email open rates and decrease bounce rates while scaling personalized engagement across its donor base.

How to Create Email Marketing Campaigns for Nonprofits

Step 1: Write an eye-catching subject line.

Subject lines can be tricky. You’re looking for a short phrase that communicates your intent while retaining your non-profit’s unique voice. An interesting subject line should include the following elements.

  • Urgency. You want recipients to feel the urgency to both open emails from your NPO and take action.
  • Specificity. If you have an interesting statistic or data point to share, be sure to put it in the subject line.
  • Upcoming events. To increase engagement, your newsletter should let people know what upcoming events they can attend or volunteer at.
  • Name recognition. Pique your audience’s interest by including their name in the subject line (when appropriate).
  • Relevancy. If current events or politics influence your nonprofit’s goal(s), referencing those events can make your newsletter more relevant and timely.

Step 2: Give compelling updates.

An amazing nonprofit newsletter should include the latest and greatest from your organization. Inform your recipients of recent goals reached, heartwarming stories of those you help, life updates of staff and volunteers, and anything else of note.

Pro tip: To make your emails visually interesting, take pictures during events to include in your newsletters. With permission, include the names of the volunteers pictured and describe what activities took place.

Step 3: Have an attitude of gratitude.

Your cause is near and dear to those who subscribe to your newsletter. Their time spent volunteering and money donated should always be received with a spirit of gratitude.

Let email recipients know the immediate impact of their donations with interesting data points. For example, “Your donation helped x number of families” or “Your volunteer efforts fed x number of children.”

Pro tip: Some of your newsletter recipients will be more involved than others. Consider opening the line of communication with these donors by sending a personalized, non-automated email that references their specific efforts to the cause.

Step 4: Include a call-to-action.

A call-to-action (CTA) is an invitation to your audience to do something. In an email or newsletter, your CTA should be a button that links to the action you want recipients to take next.

Examples of CTAs for your nonprofit email could be “Subscribe to the newsletter,” “Donate now,” “Refer a friend,” or more. Don’t be afraid to get creative with your CTAs, and be sure to measure your conversion rate.

Pro tip: There are lots of CTA tools you can use to make linking to the next step easier. Explore common options here.

Frequently Asked Questions

What is the best email marketing tool for nonprofits?

The best email marketing tool can be somewhat subjective, but here’s an objective fact: HubSpot Marketing Hub works well for nonprofits needing integrated CRM and email tools with fundraising platform connections. Sender suits budget-conscious organizations with its unlimited triggers and automation steps on the free plan. SendGrid serves organizations prioritizing email deliverability with built-in authentication tools.

What features should I look for in email marketing tools for nonprofits?

Nonprofits should prioritize automation capabilities for donor nurturing sequences, segmentation tools to target different supporter groups, donation platform integrations to sync contribution data, mobile-responsive templates for emails that display correctly on all devices, and campaign analytics to track open rates and donation conversions. Additional useful features include signup forms for list growth, drag-and-drop email editors for teams without coding experience, and contact management systems that handle large supporter databases.

Is HubSpot good for nonprofits?

HubSpot works well for nonprofits needing integrated CRM and email marketing tools. HubSpot offers a 40% nonprofit discount on Professional and Enterprise plans and includes features like workflow automation, contact segmentation, and integrations with donation platforms, including GoFundMe Pro and Fundraise Up.

How much does email marketing software for nonprofits cost?

Email marketing software costs vary by platform and contact list size. Free plans exist for small nonprofits: HubSpot offers a free plan. Additionally, Sender has a free plan for 2,500 subscribers max, Brevo provides 300 emails daily, and SendGrid includes 6,000 monthly emails. Paid plans typically range from $9-$15 monthly for basic tiers. Many platforms offer nonprofit discounts, such as HubSpot, which provides 40% off.

Meet HubSpot, the Top Email Marketing Choice for Nonprofits

HubSpot Marketing Hub provides nonprofits with integrated tools to scale donor engagement while maintaining personalized communication across growing supporter bases.

Key features for nonprofit email marketing:

  • CRM-integrated email campaigns – Email tools access donor history, engagement data, and custom properties stored in HubSpot’s CRM, eliminating the need to toggle between separate systems for contact data and campaign execution.
  • Behavior-triggered automation workflows – Automated email sequences trigger based on things like contact properties and form submissions, allowing small teams to maintain consistent supporter communication without manual sending.
  • Fundraising platform integrations – Native connections with GoFundMe Pro and Fundraise Up help you power your campaigns with donation data.

British Red Cross Training boosted revenue 66% with Marketing Hub. Nonprofit FIRST used HubSpot to send nearly 5 million emails in one year while maintaining an open rate above 38%.

Ready to transform your nonprofit email marketing with HubSpot? Get started with HubSpot for Nonprofits today and ask about the 40% nonprofit discount on Professional and Enterprise plans.

Editor’s note: This post was originally published in February 2016 and has been updated for comprehensiveness.

5 best email marketing tools for property management businesses in 2025

Software Stack Editor · October 24, 2025 ·

Property management companies are tasked with marketing to multiple distinct audiences simultaneously. While prospective tenants need nurture campaigns showcasing available units, property owners expect market insights and portfolio performance updates — all requiring different messaging, timing, and tone. Email marketing tools for property management solve this multi-audience marketing challenge through advanced segmentation and automation that keep communications organized and effective. But how do you know which tool is the best for your unique business?

Boost Opens & CTRs with HubSpot’s Free Email Marketing Software

In this article, we’ll compare the best email marketing tools for property managers, including a comparison table, detailed feature breakdowns, a step-by-step selection guide, and answers to frequently asked questions. To bring you this comprehensive guide, we used AI for research and drafting, and a HubSpot staff writer reviewed and revised this article before publication.

Real property management companies like APM Property Management are already seeing results: APM eliminated manual work by using HubSpot to implement one-click email sending to tenants.

Table of Contents

  • What is email marketing for property management?
  • Comparison Table: Email Marketing Software for Property Management
  • Best Email Marketing Software for Property Management Businesses
  • Benefits of Email Marketing Software for Property Management
  • 7 Important Features for Property Management Email Marketing Software
  • How to Choose an Email Marketing Tool for Property Management (Step-by-Step)
  • How to Create Email Marketing Campaigns for Property Management
  • Frequently Asked Questions
  • Meet HubSpot, the Top Email Marketing Choice for Property Management Companies

What is email marketing for property management?

Email marketing for property management is the strategic use of campaigns and automated messaging to market to multiple distinct audiences — property owners, prospective tenants, current tenants, and potential property owner clients. These tools handle marketing communications like owner newsletters featuring market trends, tenant community updates promoting amenities and events, and nurture sequences for prospective renters, through advanced segmentation and automation.

Platforms like HubSpot Marketing Hub centralize these multi-audience marketing communications, allowing property managers to reach targeted groups with one click while tracking engagement across the entire lifecycle.

Comparison Table: Email Marketing Software for Property Management

Email Marketing Tool

Best For

Key Features

Pricing

HubSpot Marketing Hub

All-in-one CRM unifying marketing, sales, and service

Centralized marketing, sales, and service; automated targeted email campaigns; AI-powered content creation and insights

Free plan. Paid plans start at $15/mo/seat billed monthly for up to 1,000 marketing contacts.

Zoho Campaigns

Budget-friendly option for property managers already using Zoho ecosystem tools

Dynamic personalization and content, advanced drag-and-drop workflows, native CRM and other integrations

Free plan. Paid plans start at $4/mo billed monthly for up to 500 contacts. 14-day free trial available.

ActiveCampaign

Advanced automation workflows responding to tenant behavior and lease lifecycle events

Built-in marketing CRM, advanced automations, extensive software integrations

Plans start at $19/mo month-to-month for up to 1,000 contacts. Free trial available.

Mailchimp

Visually appealing marketing emails based on prebuilt templates

Drag-and-drop email editor, plus 250+ templates; segmentation for targeted audience outreach; integration with CRMs

Free plan. Paid plans start at $13/mo for up to 500 contacts. 14-day free trial available.

Constant Contact

User-friendly email marketing platform for focusing on event marketing for community events and property tours

Hundreds of email templates and AI content generator, event marketing, 300+ integrations

Plans start at $12/mo billed monthly for up to 500 contacts.

Best Email Marketing Software for Property Management Businesses

The following email marketing platforms offer the segmentation, automation, and integration capabilities necessary to manage multi-audience workflows effectively while scaling from small portfolios to enterprise-level operations.

1. HubSpot Marketing Hub

email marketing for property management: hubspot marketing hub

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Best For: All-in-one CRM unifying marketing, sales, and service

Key HubSpot Marketing Hub Features:

  • Centralized Marketing, Sales, and Service – HubSpot Marketing Hub is built on a Smart CRM, which also has tools for sales and service. That means your all of your data is accessible in one place, streamlining communication and workflows. No need to figure out how to connect your CRM to your email marketing platform — it’s already there.
  • Automated Targeted Email Campaigns – Create automated campaigns that send based on marketing triggers, such as when a prospect downloads a neighborhood guide or when someone attends a property tour. HubSpot Marketing Hub powers your campaigns with CRM data, helping you send more targeted, relevant marketing emails to prospects, residents, and owners.
  • AI-Powered Content Creation and Insights – Breeze, HubSpot’s AI tools, empowers you to create content faster and gain insights into your data. Personalize content based on segments, or ask Breeze Assistant to help you analyze data, such as which email campaign had the highest open rate in the last 30 days.

HubSpot Marketing Hub Pricing:

  • Free plan available for up to two users, no credit card required.
  • Marketing Hub Starter: $15/mo/seat (billed monthly) for up to 1,000 marketing contacts.
  • Marketing Hub Professional: $890/mo (billed monthly). Includes three core seats and up to 2,000 marketing contacts.
  • Marketing Hub Enterprise: $3,600/mo (annual billing only). Includes five core seats and up to 10,000 marketing contacts.

2. Zoho Campaigns

email marketing for property management: zoho campaigns

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Best For: Budget-friendly option for property managers already using Zoho ecosystem tools

Key Zoho Campaigns Features:

  • Dynamic Personalization and Content – Enrich your emails with dynamic content that changes based on role. Tailor emails for owners versus tenants, ensuring recipients receive relevant messages that align with their specific needs.
  • Advanced Drag-and-Drop Workflows – Take advantage of advanced email automation and automated drip series, such as welcome emails for new tenants. Save even more time with prebuilt workflow templates, including ones for welcome and onboarding.
  • Native CRM and Other Integrations – Zoho Campaigns integrates with Zoho CRM as well as external CRMs, including HubSpot and Salesforce. It also integrates with other popular apps, including Google Drive, Dropbox, YouTube, Vimeo, and Zendesk.

Zoho Campaigns Pricing:

Zoho Campaigns offers a 14-day free trial (no credit card required).

  • Forever Free: $0 for up to 2,000 contacts and 6,000 emails per month.
  • Standard: Starts at $4/mo billed monthly for up to 500 contacts and unlimited emails with basic segmentation.
  • Professional: Starts at $6/mo billed monthly for up to 500 contacts and unlimited emails with advanced segmentation.

3. ActiveCampaign

email marketing for property management: activecampaign

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Best For: Advanced automation workflows responding to tenant behavior and lease lifecycle events

Key ActiveCampaign Features:

  • Built-in Marketing CRM – Store all of your contact information, including preferences, in one place. Use that CRM data to inform your marketing emails, ensuring they’re tailored to each individual.
  • Advanced Automations – Get AI-powered suggestions that help you build your workflows. With SMS marketing automations, you can text your clients tour reminders and prevent no-shows.
  • Extensive Software Integrations – Extend the email software’s capabilities with 900+ apps and integrations, including useful PM-related software like DocuSign for e-signatures and Calendly for property tours.

ActiveCampaign Pricing:

ActiveCampaign offers a free trial. Paid plans are as follows:

  • Starter: Starts at $19/mo (month-to-month) up to 1,000 contacts.
  • Plus: Starts at $59/mo (month-to-month) for up to 1,000 contacts.
  • Pro: Starts at $89/mo for up to 1,000 contacts, with a one-year commitment that is charged monthly. Note that if you cancel early, you must still pay your monthly payments until the annual term ends.
  • Enterprise: $159/mo for up to 1,000 contacts, with an annual commitment paid monthly. Note that if you cancel early, you must still pay your monthly payments until the annual term ends.

4. Mailchimp

​​email marketing for property management: mailchimp

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Best For: Visually appealing marketing emails based on prebuilt templates

Key Mailchimp Features:

  • Drag-and-Drop Email Editor, Plus 250+ Templates – Save time on design and copywriting by choosing from one of 250+ email templates, tweaking them with the drag-and-drop editor, and using AI to refine the copy.
  • Segmentation for Targeted Audience Outreach – Property managers can segment their lists to send market performance reports to property owners, community event announcements to current tenants, or available unit showcases to prospective renters — ensuring each audience receives relevant marketing messaging.
  • Integration with CRMs – Mailchimp offers 300+ integrations and connects with CRMs like HubSpot. It also connects to LeadSimple through LeadSimple’s native integration, so if you already use that as a property management CRM, you can do a one-way push to Mailchimp.

Mailchimp Pricing:

  • Free: $0 with a max of 1,000 monthly email sends or 500 per day.
  • Essentials: Starts at $13/mo for up to 500 contacts. 14-day free trial available.
  • Standard: Starts at $20/mo for up to 500 contacts. 14-day free trial available.

5. Constant Contact

email marketing for property management: constant contact

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Best For: User-friendly email marketing platform for focusing on event marketing for community events and property tours

Key Constant Contact Features:

  • Hundreds of Email Templates and AI Content Generator – Create campaigns fast by choosing from hundreds of mobile-friendly templates that you can edit via drag and drop. Generate content fast using AI, which can also turn your emails into social media posts.
  • Event Marketing – Get more feet in the door of your property tours and get more of your residents involved in community events. This email marketing tool helps you with creation of landing pages, promotion on social media, and registrations for many types of events.
  • 300+ Integrations – Connect with CRMs, including HubSpot, Salesforce, and Zoho CRM.

Constant Contact Pricing:

  • Lite: $12/mo billed monthly for up to 500 contacts. Includes one user, monthly email sends of up to 10x your number of contacts, and polls/surveys.
  • Standard: $35/mo billed monthly for up to 500 contacts. Includes three users, monthly email sends up to 12x your number of contacts, and scheduled sends.
  • Premium: $80/mo billed monthly for up to 500 contacts. Includes unlimited users, monthly email sends of up to 24x your number of contacts, and full access to automation and segmentation tools.

Benefits of Email Marketing Software for Property Management

Eliminates Manual Communication Workflows

Email marketing platforms automate repetitive marketing tasks like monthly owner newsletters, tenant community updates, and prospective tenant nurture sequences that property managers traditionally handle manually. Instead of copying contact lists into BCC fields or managing multiple Excel spreadsheets across teams, automation ensures consistent, timely delivery of marketing communications.

Manages Multi-Audience Segmentation at Scale

Property management requires simultaneously marketing to property owners, prospective tenants, current tenants, and potential owner clients. Email marketing tools solve this complexity through advanced segmentation that ensures each audience receives relevant marketing messaging — preventing the confusion of owners receiving tenant-focused community updates or prospects getting newsletters meant for current residents.

Centralizes Team Communication and Contact Data

Disparate systems and siloed spreadsheets create version control issues where one team‘s contact updates don’t reach others, leading to delivery failures and outdated information. Email marketing platforms provide a single source of truth for all contact data, enabling team members across multiple properties or locations to access current information, view engagement history, and coordinate communications without manual syncing or duplicate data entry.

Scales Efficiently as Portfolios Grow

Managing 50 units requires different tools than managing 500 units, and property management companies need platforms that grow with their business. Email marketing software handles increasing contact volumes, automated workflow complexity, and multi-property operations without requiring proportional increases in administrative staff — allowing companies to expand their portfolios while maintaining consistent communication quality across all properties.

Delivers Professional Communications Without Design Resources

Smaller property management companies often lack dedicated marketing staff but still need to send polished owner reports, branded newsletters, and professional tenant communications. Email marketing platforms provide pre-built templates, drag-and-drop editors, and AI content generation that enable teams to create visually appealing, on-brand emails quickly. This helps PMs maintain a professional image that builds trust with property owners and differentiates the company from competitors.

7 Important Features for Property Management Email Marketing Software

  1. Advanced Segmentation – Separate communications for tenants, property owners, prospects, and vendors to ensure each audience receives relevant messaging without overlap or confusion.
  2. Marketing Automation – Automate owner newsletters, tenant community updates, prospective tenant nurture sequences, and welcome campaigns to save time and ensure consistent delivery across your entire portfolio.
  3. SMS Capabilities – Many email marketing platforms include or integrate with SMS messaging, allowing property managers to send text reminders for open houses, property tours, or time-sensitive marketing announcements. This ensures prospects and tenants receive important marketing messages through their preferred channel, even when email response times are slower.
  4. Integrations with Property Management Software – Connect with platforms like LeadSimple to sync contact data and streamline workflows between operations and marketing.
  5. CRM and Contact Management – Centralized database that tracks the entire communication history with each contact, preventing duplicate outreach and enabling teams to view past interactions before responding.
  6. Mobile Access – Manage campaigns, review campaign performance, and approve marketing communications from any device — essential for property managers who work on-site or across multiple locations.
  7. Analytics and Reporting – Track open rates, click-through rates, and engagement metrics to demonstrate ROI to property owners and optimize future campaigns based on what resonates with each audience.

How to Choose an Email Marketing Tool for Property Management (Step-by-Step)

Selecting the right email marketing tool requires more than comparing feature lists. Property management companies need platforms that handle multiple audiences, scale with portfolio growth, and integrate with existing systems. Follow this framework to find the platform that fits your workflow.

Step 1: Map your multi-audience marketing communication needs.

Document all the different groups you market to: property owners (market analysis, portfolio updates), prospective tenants (available units, neighborhood guides), current tenants (community events, amenity promotions), and potential owner clients (thought leadership, market insights). List all your regular marketing communications and identify which could be automated versus which need manual personalization to reveal the complexity your email marketing tool must handle.

Step 2: Identify must-have integration and automation capabilities.

Your email marketing tool must connect to your property management system (Buildium, AppFolio, or Propertyware) and CRM through direct integrations or API access to sync contact data. Evaluate whether it can trigger marketing emails based on prospect actions like downloading content, attending tours, or reaching specific engagement thresholds and automatically move contacts between marketing segments as their status changes.

Step 3: Test usability across your team.

Request demos or trial periods and involve multiple team members, including leasing agents, property managers, and office administrators, in the evaluation to ensure the platform feels intuitive for all skill levels. Look for drag-and-drop editors, pre-built templates, and clear navigation that reduce the learning curve.

Step 4: Calculate true cost at your target scale.

Calculate costs based on your projected contact volume in 12 to 24 months, not just your current list size, since many platforms charge per contact. Factor in additional expenses for SMS messaging, advanced automation, API access, and transactional emails if needed.

Step 5: Choose a unified platform that grows with you.

Accommodation.co.uk eliminated manual processes by centralizing communications in HubSpot, growing from 35 monthly landlord leads to over 1,200 while automating 92% of its lettings process through 150+ email and SMS communications across 12 different pipelines. A unified system like HubSpot Marketing Hub allows you to trigger targeted campaigns based on actual tenant and owner behavior tracked in the same CRM.

How to Create Email Marketing Campaigns for Property Management

Step 1: Set up your list segments.

Create separate contact lists for each audience type: current tenants, property owners, prospective renters, and potential property owner clients. Within each list, add segmentation criteria like property type (single-family, multi-family, commercial), geographic market, investment portfolio size, or engagement level. This segmentation ensures owner newsletters highlight relevant market data while tenant community updates focus on local events and amenity promotions.

Step 2: Define goals and KPIs for each segment.

Establish specific marketing objectives for each audience. For property owners, track newsletter open rates, referral generation, and contract renewals. For prospective tenants, monitor newsletter opens and tour booking rates. For potential owner clients, measure consultation requests and content downloads. Setting clear KPIs helps measure whether your marketing content resonates with each audience.

Step 3: Create campaigns for each segment.

Develop email marketing campaigns tailored to each audience’s interests. Build monthly newsletters for property owners featuring market trends, occupancy rates, and investment insights. Create community newsletters for tenants highlighting upcoming events, local business spotlights, and amenity promotions. Design nurture sequences for prospective tenants showcasing available units, neighborhood guides, and move-in specials.

Step 4: Connect your email platform to a CRM.

Integrate with a CRM to centralize contact data and track all marketing interactions in one place. Platforms like HubSpot’s Marketing Hub provide unified systems that combine email marketing with contact management, enabling you to see who opened newsletters, track engagement history, and trigger automated campaigns based on when someone downloads content or attends a property tour.

Step 5: A/B test subject lines and content.

Split test subject lines and content to see what really drives results. Property owners may respond better to data-driven headlines (“Seattle Rental Market: Rents Up 7% in Q4”), while prospective tenants may prefer more lifestyle-focused messaging (“Discover Your New Neighborhood”). Test email content formats; some audiences prefer text-heavy market analysis while others respond to visual property showcases.

Step 6: Review analytics and engagement metrics.

Monitor open rates, click-through rates, and conversion metrics for each campaign and audience segment. Track which newsletter topics drive the most engagement from owners, which community updates generate the most interaction from tenants, and which property showcases generate tour requests. Pay attention to unsubscribe rates to ensure your marketing content remains valuable and relevant.

Step 7: Refine campaigns based on performance data.

Use your analytics to optimize future marketing campaigns. If owner newsletters featuring local market data get higher engagement than general industry trends, increase localization. If tenant newsletters sent mid-week outperform weekend sends, adjust your schedule. Continuously test new content types, formats, and approaches to improve engagement across all audience segments.

Frequently Asked Questions

What is the best email marketing tool for property management?

HubSpot Marketing Hub is the best email marketing tool for property management because it centralizes CRM, email marketing, and automation in one platform. Accommodation.co.uk grew from 35 monthly landlord leads to over 1,200 while automating 92% of its lettings process using HubSpot. The platform allows property managers to trigger campaigns based on behavior tracked in the same CRM, eliminating data syncing between separate tools. Other strong options include ActiveCampaign for advanced automation, Zoho Campaigns for budget-conscious teams, and Mailchimp for template-based campaigns.

What features should I look for in email marketing tools for property management?

Property management email marketing tools need advanced segmentation to separate marketing communications for tenants, property owners, prospects, and potential owner clients, plus marketing automation that triggers campaigns based on prospect actions like content downloads, tour attendance, or engagement milestones. Integration with property management systems is essential for syncing contact data and eliminating manual entry. Other critical features include SMS capabilities for time-sensitive marketing reminders, centralized contact management, mobile access, analytics to demonstrate ROI, and drag-and-drop editors with pre-built templates.

Is HubSpot good for property management?

Yes, HubSpot is excellent for property management because it unifies email marketing, CRM, and operations data in one platform. APM Property Management eliminated manual work by using HubSpot to implement one-click email sending to tenants while consolidating contact data previously scattered across Excel spreadsheets. HubSpot allows property managers to create automated campaigns triggered by events like tour bookings and segment audiences for targeted messaging.

How much does email marketing software for property management cost?

Email marketing software for property management ranges from free plans to $3,600+ per month depending on contact volume and features. Free options include HubSpot Marketing Hub (up to 2 users), Zoho Campaigns (up to 2,000 contacts), and Mailchimp (1,000 monthly sends). Entry-level paid plans start at $4-$19/month for 500-1,000 contacts. Most platforms charge per contact, so calculate costs based on your projected growth in 12 to 24 months rather than current list size.

Can email marketing tools integrate with property management software?

Yes, many email marketing tools can integrate with property management software, but you need to consider what type of integration you want. API integrations require more work than native integrations, for example. If you’re hoping for native integrations with your existing software, you need to carefully read each email marketing tool’s documentation or contact their sales reps. LeadSimple has a native integration with Mailchimp, so if you’re looking for easy syncing with an email marketing platform, and you already use LeadSimple, then Mailchimp makes sense. However, many email marketing platforms have APIs you can use to set up your own integration with pretty much any software. HubSpot has an integrations library of over 1,900 apps, as well as an API with extensive documentation.

Meet HubSpot, the Top Email Marketing Choice for Property Management Companies

Property management companies need email marketing tools that handle multiple audiences, scale with portfolio growth, and eliminate manual workflows. HubSpot Marketing Hub delivers all three through a unified CRM platform that combines email marketing, automation, and operations data in one system.

Key HubSpot Marketing Hub Features for Property Management:

  • Unified CRM Platform – Centralize tenant communications, owner reporting, and prospect nurturing in one system that eliminates data syncing between separate tools and provides complete visibility across your entire portfolio.
  • Multi-Pipeline Automation – Create automated email and SMS campaigns, with the ability to manage multiple distinct communications across several pipelines as your portfolio scales.
  • AI-Powered Personalization – Use Breeze AI to generate segment-specific content faster, analyze campaign performance, and personalize messaging based on CRM data, whether you’re communicating with tenants, property owners, or prospects.

Real property management companies are seeing measurable results with HubSpot. Accommodation.co.uk increased tenant inquiry conversion from 18% to 53% using HubSpot’s centralized platform. Real estate tech company Wahi saves time by automating follow-up emails through HubSpot Marketing Hub.

Ready to streamline communications for your property management business? Get started with HubSpot today.

7 best email marketing tools for ecommerce businesses in 2025

Software Stack Editor · October 24, 2025 ·

As an ecommerce business, you’re managing a catalog of products with constantly changing inventory, coordinating time-sensitive seasonal campaigns around Black Friday and Cyber Monday, and competing for attention in crowded inboxes teeming with promotional emails. How do you win back shoppers who add items but never complete their purchase?

Boost Opens & CTRs with HubSpot’s Free Email Marketing Software

Email marketing software solves these challenges by automating cart recovery sequences, segmenting customers based on purchase patterns, and personalizing product recommendations at scale. The payoff is huge: Ecommerce has the highest email marketing ROI of any industry: $45 for every $1 spent, according to data from Litmus. Ecommerce company Spocket doubled its conversion rate with the help of HubSpot Marketing Hub email sequences and workflow automation. But getting ROI like that requires the right email marketing tools.

This guide will compare the top seven email marketing tools for ecommerce businesses, including detailed pricing, feature breakdowns, and step-by-step guidance on choosing the right platform. We used AI for research and drafting, led by a HubSpot staff writer who reviewed and revised this article before publication. 

Table of Contents

  • What is email marketing for ecommerce?
  • Comparison Table
  • Best Email Marketing Software for Ecommerce Businesses
  • Benefits of Email Marketing Software for Ecommerce
  • 5 Important Features for Ecommerce Email Marketing Software
  • How to Choose an Email Marketing Tool for Ecommerce (Step-by-Step)
  • How to Create Email Marketing Campaigns for Ecommerce
  • Frequently Asked Questions
  • Meet HubSpot, the Top Email Marketing Choice for Ecommerce Companies

What is email marketing for ecommerce?

Email marketing for ecommerce involves sending targeted email campaigns to customers and prospects to drive product sales, recover abandoned carts, and increase repeat purchases. Online stores use email marketing software to automate personalized messages triggered by shopping behaviors like browsing products, adding items to cart, or completing purchases, turning one-time buyers into loyal, repeat customers. HubSpot Marketing Hub integrates with ecommerce platforms like Shopify, BigCommerce, and WooCommerce to automate these campaigns directly from its CRM.

Comparison Table

Email Marketing Tool

Best For

Key Features

Pricing

HubSpot Marketing Hub

B2B and B2C ecommerce businesses wanting an email marketing tool with built-in CRM, plus sales, service, and operations tools

Unified customer profiles for data-driven ecommerce personalization, AI-powered email generation and optimization, native ecommerce integrations with automatic data sync

Free plan. Paid plans start at $15/mo/seat (billed monthly).

Klaviyo

Ecommerce businesses wanting to optimize email + SMS on one platform

Multi-channel automation flows for revenue generation, predictive analytics and segmentation powered by built-in CDP, AI-powered optimization and content generation

Free plan. Paid email plans start at $20/mo.

Zoho Campaigns

Businesses focused on B2C marketing or organizations already leveraging the broader Zoho ecosystem (e.g., Zoho CRM) seeking an integrated marketing suite

Optimal Send Time Optimization for maximizing engagement, multi-channel marketing automation journeys, integrations with other Zoho apps and external apps

Free plan. Paid plans start at $4/mo (billed monthly). 14-day free trial available.

Mailchimp

Small businesses or organizations primarily focused on B2C ecommerce marketing and customer retention

Predictive segmentation and personalization for driving sales, marketing automation flows (Customer Journey Builder), extensive native and API integrations

Free plan. Paid plans start at $13/mo. 14-day free trial available.

Kit (formerly ConvertKit)

Creators (such as bloggers, consultants, and educators) who sell digital products/subscriptions

Monetization tools (digital products & paid newsletters), visual automation builder (flows), creator-focused integrations (Kit App Store)

Free plan. Paid plans start at $39/mo (billed monthly). 14-day free trial available.

ActiveCampaign

Ecommerce businesses requiring sophisticated cross-channel automation (email, SMS, WhatsApp) for retention marketing

Sophisticated marketing automation engine, cross-channel communication (SMS & WhatsApp), extensive integrations and customization

Free trial available. Paid plans start at $19/mo.

MailerLite

Ecommerce businesses and small businesses/creators seeking an easy-to-use platform with strong deliverability for monetization and retention

Ecommerce automation templates, direct digital product and subscription sales, top-of-class deliverability and core integrations

Free plan. Paid plans start at $10/mo (billed monthly). 14-day free trial available.

Best Email Marketing Software for Ecommerce Businesses

The following email marketing tools for ecommerce offer native ecommerce integrations, automated workflows for cart abandonment, and impressive segmentation capabilities. Each platform varies in pricing, complexity, and specific strengths, so review the features and use cases to determine which best fits your business needs.

1. HubSpot Marketing Hub

email marketing for ecommerce: hubspot marketing hub

Best For: B2B and B2C ecommerce businesses wanting an email marketing tool with built-in CRM, plus sales, service, and operations tools

Key HubSpot Features:

  • Unified customer profiles for data-driven ecommerce personalization – HubSpot’s Smart CRM automatically connects customer interactions, giving ecommerce businesses comprehensive visibility into shopping behavior, purchase history, and customer preferences without requiring separate integrations. This enables deeper segmentation and personalized email campaigns based on complete customer data.
  • AI-powered email generation and optimization – Save time on email creation with Breeze, HubSpot’s AI tools that draft subject lines and email copy, test performance variations, and optimize campaigns.
  • Native ecommerce integrations with automatic data sync – HubSpot connects with major ecommerce platforms, including Shopify, BigCommerce, and WooCommerce, automatically syncing customer data into your CRM for personalized email campaigns based on shopping behavior.

HubSpot Pricing:

  • Free plan available for up to two users, no credit card required.
  • Marketing Hub Starter: $15/mo/seat (billed monthly) for up to 1,000 marketing contacts.
  • Marketing Hub Professional: $890/mo (billed monthly). Includes three core seats and up to 2,000 marketing contacts.
  • Marketing Hub Enterprise: $3,600/mo (annual billing only). Includes five core seats and up to 10,000 marketing contacts.

Notes: You can store non-marketing contacts for free in the CRM, up to 15 million overall contacts. You can pay for extra marketing contacts, if needed. There is a one-time Professional Onboarding fee of $3,000. There is a one-time Enterprise Onboarding fee of $7,000.

2. Klaviyo

email marketing for ecommerce: klaviyo

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Best For: Ecommerce businesses wanting to optimize email + SMS on one platform

Key Klaviyo Features:

  • Multi-channel automation flows for revenue generation – Create automated email, SMS, and push notification sequences triggered by specific customer events like sign-ups, purchases, browsing behavior, or cart abandonment, with pre-built flows for welcome series, win-back campaigns, and post-purchase follow-ups.
  • Predictive analytics and segmentation powered by built-in CDP – The Customer Data Platform automatically centralizes all customer information, including purchases, website activity, and preferences, updating profiles in real-time as customers browse products or take actions.
  • AI-powered optimization and content generation – Use AI tools to generate subject lines and email copy using natural language input, implement automated A/B testing to determine winning content variations, and leverage Smart Send Time optimization that predicts when each subscriber is most likely to engage.

Klaviyo Pricing:

  • Free plan available for up to 250 active profiles, 500 emails per month, and 150 mobile credits per month.
  • Upgrade to 500 active profiles, 5,000 emails, and 150 mobile messaging credits per month for $20/mo.

3. Zoho Campaigns

email marketing for ecommerce: zoho campaigns

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Best For: Businesses focused on B2C marketing or organizations already leveraging the broader Zoho ecosystem (e.g., Zoho CRM) seeking an integrated marketing suite

Key Zoho Campaigns Features:

  • Optimal Send Time Optimization for maximizing engagement – Automatically delivers emails when each recipient is most likely to engage based on their individual behavior patterns, helping ecommerce businesses reach customers at their optimal engagement windows.
  • Multi-channel marketing automation journeys – Build visual marketing automation flows that orchestrate complex nurture strategies across various touchpoints beyond just email.
  • Integrations with other Zoho apps and external apps – Integrate Zoho Campaigns with Zoho CRM, Zoho Commerce, or Zoho Survey to sync data and extend marketing workflows. Connect with external apps like Shopify, WooCommerce, Salesforce, or HubSpot. Use Zoho Flow to connect with 300+ additional apps beyond native integrations.

Zoho Campaigns Pricing:

Zoho Campaigns offers a 14-day free trial (no credit card required).

  • Forever Free: $0 for up to 2,000 contacts and 6,000 emails per month.
  • Standard: Starts at $4/mo billed monthly for up to 500 contacts and unlimited emails with basic segmentation.
  • Professional: Starts at $6/mo billed monthly for up to 500 contacts and unlimited emails with advanced segmentation.

4. Mailchimp

email marketing for ecommerce: mailchimp

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Best For: Small businesses or organizations primarily focused on B2C ecommerce marketing and customer retention

Key Mailchimp Features:

  • Predictive segmentation and personalization for driving sales – Categorize audiences based on predictive data points like Customer Lifetime Value and Purchase Likelihood during the campaign strategy phase. Automatically surfaces personalized product recommendations in emails by connecting directly with your ecommerce store.
  • Marketing automation flows (Customer Journey Builder) – Map and automate sequences triggered by contact actions, such as abandoned cart reminders. Flows can include emails, SMS messages, multivariate tests, and social posts.
  • Extensive native and API integrations – Synchronize customer data across platforms with 300+ integrations, including popular native connections to Shopify, WooCommerce, Salesforce, Zapier, and Square.

Mailchimp Pricing:

  • Free: $0 with a max of 1,000 monthly email sends or 500 per day.
  • Essentials: Starts at $13/mo for up to 500 contacts. 14-day free trial available.
  • Standard: Starts at $20/mo for up to 500 contacts. 14-day free trial available.

5. Kit (formerly ConvertKit)

email marketing for ecommerce: kit

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Best For: Creators (such as bloggers, consultants, and educators) who sell digital products/subscriptions

Key Kit Features:

  • Monetization tools (digital products & paid newsletters) – Earn recurring income by running a paid newsletter and selling digital products and memberships directly to your audience. Create customizable sales pages and easy checkout flows directly within the platform, with products set for one-time purchase or recurring subscriptions.
  • Visual automation builder (flows) – Organize your audience based on interests using tags and segments to ensure the right people get the right message at the right time. Construct email funnels for customer nurturing and sales sequences triggered by user behaviors, including split paths and automated email sequences like welcome or content series.
  • Creator-focused integrations (Kit App Store) – Connect 100+ direct apps that integrate creator tools directly to Kit, extending functionality and reducing manual tasks. Examples include Shopify for ecommerce, Canva for media gallery access, and Thinkific for online courses, supporting various workflows including content creation, scheduling, and ecommerce.

Kit Pricing:

  • Newsletter (free): $0 for up to 10,000 subscribers and unlimited email broadcasts.
  • Creator: Starts at $39/mo on monthly billing for up to 1,000 subscribers.
  • Creator Pro: Starts at $79/mo on monthly billing for up to 1,000 subscribers.

6. ActiveCampaign

email marketing for ecommerce: activecampaign

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Best For: Ecommerce businesses requiring sophisticated cross-channel automation (email, SMS, WhatsApp) for retention marketing

Key ActiveCampaign Features:

  • Sophisticated marketing automation engine – Automate and optimize advanced customer journeys with workflows built using sophisticated triggers, split branches, and complex logic that adapt campaigns based on customer health and feature adoption.
  • Cross-channel communication (SMS & WhatsApp) – Send personalized messages across email, SMS, and WhatsApp within multi-channel marketing automation workflows. WhatsApp is available as an integration with workflow and inbox management tools. SMS is available as an add-on.
  • Extensive integrations and customization – Connect customer data from external systems and third-party tools into marketing workflows with approximately 1,000 integrations.

ActiveCampaign Pricing:

ActiveCampaign offers a free trial. Paid plans are as follows:

  • Starter: Starts at $19/mo (month-to-month) up to 1,000 contacts.
  • Plus: Starts at $59/mo (month-to-month) for up to 1,000 contacts.
  • Pro: Starts at $89/mo for up to 1,000 contacts, with a one-year commitment that is charged monthly. Note that if you cancel early, you must still pay your monthly payments until the annual term ends.
  • Enterprise: $159/mo for up to 1,000 contacts, with an annual commitment paid monthly. Note that if you cancel early, you must still pay your monthly payments until the annual term ends.

7. MailerLite

email marketing for ecommerce: mailerlite

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Best For: Ecommerce businesses and small businesses/creators seeking an easy-to-use platform with strong deliverability for monetization and retention

Key MailerLite Features:

  • Ecommerce automation templates – Automatically turn interest into sales with triggers based on buying intent. Choose from 15 pre-built automation templates, including post-purchase, welcome emails, and abandoned cart sequences to quickly build professional email workflows.
  • Direct digital product and subscription sales – Build, promote, and sell digital products, memberships, and paid newsletter subscriptions directly within MailerLite. For payment processing, connect to a Stripe account.
  • Top-of-class deliverability and core integrations – Help ecommerce emails avoid the spam folder and get seen by customers with high deliverability. Automatically sync data from major ecommerce platforms like Shopify, WooCommerce, and payment processors like Stripe through prebuilt integrations.

MailerLite Pricing:

MailerLite offers a free 14-day trial. Plans are as follows:

  • Free: $0 for up to 500 subscribers and 12,000 monthly emails.
  • Growing Business: Starts at $10/mo on monthly billing for up to 500 subscribers and unlimited monthly emails.
  • Advanced: Starts at $20/mo on monthly billing for up to 500 subscribers and unlimited monthly emails.

Benefits of Email Marketing Software for Ecommerce

Reduce cart abandonment.

Recover lost revenue with automated emails that encourage customers to come back and complete their purchases. B2C businesses can connect their store to HubSpot to automate abandoned cart emails.

Pinpoint which products drive the most conversions.

With an analytics dashboard, you can see opens, clicks, conversions, and which products drove the most conversions. HubSpot Marketing Hub has advanced marketing reporting, allowing you to connect email campaigns to revenue outcomes.

Personalize marketing emails at scale.

Email marketing software segments customers based on purchase history, browsing behavior, and engagement patterns, automatically sending relevant product recommendations and personalized content to each segment. Because Marketing Hub is built on HubSpot Smart CRM, you can use customer data to power your email campaigns. HubSpot’s personalization tokens and dynamic content ensure that every email feels tailor-made to the audience segment.

Increase customer lifetime value.

Automated drip campaigns keep your brand top of mind for customers long after their first purchase, nurturing relationships and encouraging repeat orders over time.

5 Important Features for Ecommerce Email Marketing Software

  1. Advanced analytics and reporting. Track email opens, clicks, conversions, and revenue attribution all within the same platform to optimize campaigns and prove ROI without jumping between tools. HubSpot offers customizable reporting and analytics across all customer data (marketing, sales, and service), with multi-touch revenue attribution reports available in Marketing Hub Enterprise to measure the impact of every touchpoint on revenue.
  2. Integrations with ecommerce software. Native connections to major ecommerce platforms like Shopify, BigCommerce, Magento, and Square ensure customer data flows automatically into your email marketing tool for personalized campaigns. HubSpot offers over 1,900+ integrations (including Shopify, BigCommerce, and WooCommerce), plus Commerce Hub for B2B commerce features like CPQ, billing, and payments as part of the unified customer platform.
  3. Automated workflows. Email automation workflows trigger campaigns based on customer behaviors like cart abandonment, product purchases, or browsing activity, saving time while delivering timely, relevant messages. HubSpot Marketing Hub supports powerful email automation that ties emails directly to lead behaviors and lifecycle stages.
  4. SMS capabilities. Ecommerce businesses have seen significant success combining email marketing with SMS marketing to reach customers on multiple channels. HubSpot has an SMS add-on available for U.S. customers on Marketing Hub Professional and Enterprise plans.
  5. Ability to grow with your business as it scales. Your email marketing tool should handle increasing contact volumes, more complex workflows, and expanding team needs as your ecommerce business grows. Marketing Hub is part of the HubSpot customer platform, an all-in-one solution with sales, marketing, and service tools built on one Smart CRM, ensuring your marketing software shares the same data with sales and customer service for incredibly targeted campaigns that scale with your business.

How to Choose an Email Marketing Tool for Ecommerce (Step-by-Step)

Step 1: Map your current ecommerce workflows.

List every customer touchpoint where email plays a role, from welcome sequences and abandoned cart recovery to post-purchase follow-ups and win-back campaigns. Understanding your existing customer journey helps you identify which automation capabilities you‘ll actually use versus nice-to-have features you’ll pay for but never implement.

Step 2: Identify must-have integrations.

Determine which ecommerce platform, payment processor, and other tools your email marketing software must connect with to sync customer data automatically. Native integrations with your existing tech stack (like Shopify, WooCommerce, or BigCommerce) eliminate manual data entry and ensure your email campaigns use real-time purchase and browsing behavior.

Step 3: Evaluate automation and segmentation capabilities.

Test how easily you can create segments based on purchase history, browsing behavior, and customer value, then build automated workflows triggered by specific ecommerce events. The right platform should let you set up abandoned cart sequences, product recommendation emails, and customer lifecycle campaigns without requiring developer resources.

Step 4: Check pricing as your contact list scales.

Calculate costs at your current contact count, then project what you’ll pay when your list doubles or triples as your business grows. Many email marketing tools seem affordable at 1,000 contacts but become prohibitively expensive at 10,000 or 50,000 contacts, so understanding long-term costs prevents budget surprises.

Step 5: Choose a platform that grows with your business.

Select an email marketing tool that can handle increasing complexity as you expand from basic newsletters to sophisticated multi-channel campaigns with advanced segmentation and attribution tracking. Watchmaker CODE41 sends 2.5 million emails per month using HubSpot’s Email Marketing tool to manage their community of half a million supporters with advanced list segmentation that improved conversions.

How to Create Email Marketing Campaigns for Ecommerce

1. Define your email marketing goals and KPIs.

Decide what you want each campaign to achieve, whether it’s driving product sales, recovering abandoned carts, increasing repeat purchases, or growing your email list. Set specific metrics to track success, such as conversion rate, revenue per email, click-through rate, or average order value.

2. Build a calendar for seasonal campaigns.

Plan email campaigns around major shopping seasons like Black Friday, Cyber Monday, holiday gift guides, and back-to-school periods when customers are actively looking to purchase. Schedule promotional emails, product launches, and exclusive offers to align with these high-intent buying windows.

3. Set up automated year-round campaigns.

Nurturing your list year-round helps keep cash flow strong even when Black Friday has come and gone. Create evergreen automated workflows that run continuously, such as welcome series for new subscribers and win-back campaigns for lapsed customers.

4. Segment your list based on purchase behavior.

Group customers by purchase history, browsing activity, customer lifetime value, and engagement levels to send more relevant product recommendations and offers to each segment. Ensure you have proper opt-in consent.

5. A/B test subject lines and content.

Test different subject lines, email designs, product placements, call-to-action buttons, and send times to identify what resonates best with your audience. Start with simple tests comparing two variations, then expand to multivariate testing as you gather more data.

6. Analyze performance and optimize.

Review your email analytics dashboard to see which campaigns drove the most revenue, which products performed best, and where customers dropped off. Use these insights to refine your segmentation, adjust your messaging, improve your product recommendations, and repeat successful patterns in future campaigns.

Frequently Asked Questions

What is the best email marketing tool for ecommerce?

The best email marketing tool for ecommerce depends on your business size, budget, and specific needs. HubSpot Marketing Hub is the top choice for businesses wanting unified marketing, sales, and service tools with native ecommerce integrations, advanced automation, and revenue attribution reporting. Klaviyo excels for businesses prioritizing email + SMS optimization with predictive analytics, while Zoho Campaigns offers the most affordable option for businesses already using the Zoho ecosystem. For budget-conscious startups, MailerLite provides strong deliverability and ecommerce automation templates starting at just $10/month.

What features should I look for in email marketing tools for ecommerce?

Look for native integrations with your ecommerce platform (Shopify, WooCommerce, BigCommerce) that automatically sync customer and product data. Advanced features include automated workflows for cart abandonment and post-purchase sequences, segmentation based on purchase behavior and customer lifetime value, predictive analytics for targeting high-value customers, and revenue attribution reporting to track which campaigns drive sales. Multi-channel capabilities (email + SMS), A/B testing, and personalization tools like dynamic product recommendations are also important for maximizing conversions.

Is HubSpot good for ecommerce?

Yes, HubSpot Marketing Hub works well for ecommerce businesses, particularly those wanting unified marketing, sales, and service tools. HubSpot offers native integrations with major ecommerce platforms, including Shopify, BigCommerce, WooCommerce, Magento, and Square, that automatically sync customer purchase data into the Smart CRM. The platform supports ecommerce-specific automations like abandoned cart emails, post-purchase follow-ups, and customer win-back campaigns.

How much does email marketing software for ecommerce cost?

Email marketing software for ecommerce varies widely in cost depending on features and contact list size. HubSpot has a free plan for up to 2,000 monthly email sends, Zoho Campaigns‘ Forever Free plan allows for up to 2,000 contacts, and MailerLite’s free plan accommodates up to 500 subscribers. Kit has an impressive free plan, allowing you up to 10,000 subscribers and unlimited email broadcasts. Paid plans for ecommerce email marketing software in this article typically start between $4-$20/month for small contact lists (500-1,000 contacts), with costs scaling based on your contact count. Mid-tier plans range from $49-$89/month, while enterprise solutions like HubSpot Marketing Hub Enterprise start at $3,600/month for 10,000 marketing contacts with advanced features like multi-touch revenue attribution.

Meet HubSpot, the Top Email Marketing Choice for Ecommerce Companies

Marketing Hub is built on the all-in-one HubSpot customer platform, so you can connect your email marketing, sales, and customer service, plus power your marketing efforts with CRM data.

  • Native ecommerce integrations with automatic data sync – HubSpot connects with major ecommerce platforms, including Shopify, BigCommerce, WooCommerce, and Magento, automatically syncing data directly into your CRM for personalized email campaigns based on customer behavior.
  • Multi-channel marketing automation workflows – Create sophisticated automated email sequences that trigger based on customer behaviors like cart abandonment or product views. HubSpot Marketing Hub customers using automation see 34x more inbound leads.
  • Advanced analytics and revenue attribution reporting – Track email opens, clicks, conversions, and revenue attribution all within the same platform to optimize campaigns and prove ROI. Multi-touch revenue attribution reports (available in Marketing Hub Enterprise) measure the impact of every touchpoint on revenue.

Home appliance manufacturer InSinkErator increased ecommerce revenue by 27% with the help of HubSpot’s email marketing and automation to send targeted campaigns.

Custom sock maker Sock Club shortened its sales cycle from 22 to 11 days using HubSpot’s personalized and segmented email campaigns with automated follow-up workflows.

Join other ecommerce brands that are growing with HubSpot’s email marketing. Get started with HubSpot today.

6 best email marketing tools for consulting firms in 2025

Software Stack Editor · October 24, 2025 ·

If you run or market a consulting firm, you already know email isn’t just a channel — it’s your relationship lifeline.

Boost Opens & CTRs with HubSpot’s Free Email Marketing Software

Your prospects don’t buy impulsively; they engage and evaluate your thought leadership, collaboration, and expertise for months. That’s why email marketing for consulting firms differs from that of B2C or e-commerce companies.

You manage long sales cycles, high-value deals, and multiple stakeholders. Without the right email tools, staying top of mind can turn into a manual grind of segmenting contacts by industry, sending follow-ups, syncing data between CRMs, and tracking which campaigns actually influenced revenue.

The right email marketing software simplifies all of that. This article will share the best email marketing tools for consulting firms, including HubSpot. (And not to brag, but companies have used HubSpot’s AI-powered email personalization to increase conversions by 82%.)

Table of Contents

  • What is email marketing for consulting firms?
  • Best Email Marketing for Consulting Firms at a Glance
  • Best Email Marketing Software for Consulting Firms
  • Benefits of Email Marketing Software for Consulting Firms
  • Important Features for Consulting Firms’ Email Tools
  • How to Choose an Email Marketing Tool for Consulting Firms (Step-by-Step)
  • How to Create Email Marketing Campaigns for Consulting Firms
  • Frequently Asked Questions about Email Marketing for Consulting Firms
  • Meet HubSpot, the Top Email Marketing Choice for Consulting Firms

What is email marketing for consulting firms?

Email marketing for consulting firms is arguably more focused on nurturing relationships than other industries, not just blasting promotions.

Unlike retail businesses that see immediate purchases, consulting firms use email to educate decision-makers, demonstrate thought leadership, and stay top-of-mind during lengthy evaluation processes. You can deliver case studies, industry insights, and personalized follow-ups that position your firm as the trusted advisor prospects turn to when they’re ready to move forward.

The right email marketing tool helps you replace these manual follow-ups with structured, intelligent workflows that save time and build trust.

Best Email Marketing for Consulting Firms at a Glance

Email Marketing Tool

Best For

Key Features

Pricing*

Free Trial

HubSpot Marketing Hub

Full-service firms needing CRM + marketing

Deal-linked workflows, AI personalization, analytics

Free plan. Paid starts ~$9/mo; scales to Pro/Enterprise

Yes

Audienceful

Thought leadership content

Document-style editor, minimalist design, lead magnets

Custom

Contact for demo

ActiveCampaign

Small to mid-size firms seeking automation-first

Conditional logic, tagging, CRM sync

From ~$15/mo (1,000 contacts)

14 days

MailerLite

Solo consultants and small firms

Simple UI, landing pages, automations

Free up to 1,000 contacts; paid from ~$9/mo

Yes

Brevo (Sendinblue)

Multi-channel outreach (email + SMS)

Email + SMS + chat

Free plan available; paid starts at ~$8/mo

Yes

Klaviyo

Data-heavy firms needing deep segmentation

Analytics, attribution, scalability

Free plan. Paid starts at $45/mo

Yes

*Pricing reflects Q4 2025. Check vendor sites for the latest updates.

Best Email Marketing Software for Consulting Firms

Choosing the right email marketing platform can transform how your consulting firm attracts and converts clients. Here are the top solutions built for professional services.

1. HubSpot Marketing Hub

If you want to connect every email touchpoint directly to your pipeline, HubSpot is built for you. It combines CRM, marketing automation, and analytics in one platform, so you never have to switch tabs to see how an email influenced a deal.

hubspot email marketing ux for consulting firms

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Best For: Consulting teams that want unified marketing, sales, and service data.

Why It Works for You:

  • Smart workflows tied to deals – Build sophisticated nurture sequences that adapt based on prospect behavior, industry, or engagement level. For example, you can set up automated follow-ups when deals move to “Proposal Sent” or “Decision Pending.”
  • AI-powered personalization & content creation – HubSpot’s AI assistant Breeze helps you write compelling email copy, generate subject lines, and create campaign content faster. It also helps you personalize the content using your CRM data for context.
  • Attribution built in – You’ll see exactly which emails or campaigns influenced a client win.

Pricing: Free Plan. Paid plans start around $9/mo/seat for basic email tools. Learn more.

2. Audienceful

Designed specifically for consultancies, Audienceful streamlines client engagement, inbound marketing, and prospect nurturing with a minimalist interface focused on content over design complexity.

This is made clear by its document-style editor, which makes newsletters feel like personal correspondence rather than corporate broadcasts.

audienceful email marketing ux for consulting firms; dropdown for text, heading, small heading, etc.

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The platform emphasizes building valuable email lists through lead magnets and targeted campaigns that showcase expertise in specific industries or functions. Its simplicity makes it ideal for consultants who want to focus on writing great content rather than wrestling with complex design tools.

Best For: Solo consultants and small firms focused on thought leadership and content-driven email marketing with minimal design complexity.

Key Audienceful Features:

  • Document-style email editor – Create newsletter-like emails that feel personal and authentic rather than overly designed. The minimalist approach helps your expertise and insights take center stage, building trust through valuable content rather than flashy templates.
  • Lead magnet setup and automation – Quickly create signup forms for whitepapers, guides, or webinars that automatically trigger welcome sequences. Build targeted email lists around specific expertise areas or industries to ensure prospects receive relevant content.
  • Post-engagement sequences – Automatically follow up after client projects to collect testimonials, encourage referrals, and maintain relationships. Turn satisfied clients into advocates who actively promote your services in their networks.

Audienceful Pricing:

  • Custom pricing based on list size and features needed
  • Contact for demo and personalized quote
  • Integrates with 4,000+ tools via Zapier or API

Learn more

3. ActiveCampaign

If you want sophisticated automation at an approachable price, ActiveCampaign is a strong pick. With over 950 pre-built automation templates and machine learning capabilities, it’s ideal for consulting firms ready to scale their outreach without adding headcount.

activecampaign email marketing ux for consulting firms

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Best For: Mid-sized consulting firms that need enterprise-grade automation and segmentation capabilities without enterprise pricing.

Why It Works for You:

  • Conditional branching logic – Create multi-step workflows with conditional logic that routes prospects based on their behavior, industry, or engagement level. (i.e. “If opened, send X; if not, resend Y.”) This is perfect for consulting firms managing different service lines or geographic markets with tailored messaging for each segment.
  • Sales deal tracking – Track deals, manage pipelines, and automate sales tasks alongside your email marketing. Your team gets full visibility into where each prospect stands in the buying journey, making handoffs from marketing to sales seamless.
  • Predictive sending and content AI – Machine learning algorithms determine the optimal send time for each contact and suggest content based on engagement patterns. This ensures your expertise-driven emails land when prospects are most receptive.

Pricing: Starts at $15/month for 1,000 contacts (10x email send limit). Learn more.

4. MailerLite

If simplicity and ease matter more than depth, MailerLite helps you move fast without the clutter. Founded by over 130 designers and developers focused on “keeping it simple,” MailerLite proves that affordable doesn‘t mean limited, offering landing pages, automation, and e-commerce integrations at a fraction of competitors’ costs.

mailerlite email marketing ux for consulting firms

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Best For: Solo consultants or small firms getting started with email marketing.

Why It Works for You:

  • Drag-and-drop builder – Create professional emails in minutes with a responsive editor that requires zero coding knowledge. Pre-built templates help you maintain brand consistency while customizing content for different client segments.
  • Landing pages + popups – Build dedicated pages for campaigns promoted in your emails without needing a separate tool. Capture leads directly and automatically add them to targeted email sequences.
  • Unlimited email sends – Unlike competitors that cap monthly sends, MailerLite lets you email your list as often as needed with any paid plan (Free plan is limited to 12,000/month, which is still generous). This is crucial for consulting firms running multiple thought leadership campaigns, event invitations, and follow-up sequences simultaneously.

Pricing:

  • Free: Up to 500 subscribers, 12,000 emails/month, includes most features with MailerLite branding.
  • Growing Business: $9/month for 500 subscribers with unlimited emails, removes branding, and unlocks premium templates.
  • Advanced: $18/month with priority support, Facebook integration, and advanced automations.
  • Enterprise: Custom pricing for large organizations requiring dedicated support and custom designs.

Learn more

5. Brevo (formerly Sendinblue)

Brevo stands out with its unique pay-per-email pricing model rather than charging based on contact count. This makes it exceptionally cost-effective for consulting firms with large databases but moderate sending needs.

brevo email marketing ux for consulting firms

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Best For: Firms that want multi-channel client communication.

Why It Works for You:

  • Email + SMS in one place – The platform also includes transactional email capabilities, SMS marketing, and live chat — giving you multiple touchpoints with prospects.
  • Segmentation optimization – Brevo makes it easy to send messages to different segments of your email marketing list. You can create different recipient groups by using filters and attributes, segment according to demographics or purchase history, and create dynamic lists that automatically update according to subscriber activity.
  • Transactional email support – Send proposal confirmations, meeting reminders, and invoice notifications through the same platform as your marketing emails. Add SMS campaigns to reach prospects who prefer text communication.

Pricing: Free plan available up to 300 emails/month. Paid plans starting at $8.08/month with Brevo branding. Learn more.

6. Klaviyo

Klaviyo is best known in B2C e-commerce circles. Still, many of its strengths — especially around segmentation, analytics, and data-driven triggers — can be adapted to a consulting context when you have rich behavioral data or want to adopt more advanced targeting.

klaviyo email marketing ux for consulting firms

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Best For: Consultancies with stronger analytics or data teams, or firms that already have event / behavior tracking (e.g. pattern of site visits, content consumption) and want to bring that behavioral depth into email.

Why It Works for You:

  • Granular & real-time segmentation – Klaviyo lets you build dynamic segments that update automatically based on any criteria you choose — behaviors, demographics, custom properties, engagement, etc. For example, if a prospect visits a pricing page or a case study, they immediately move to a more aggressive track and get prioritized outreach.
  • Split testing / A/B testing & content optimization – Klaviyo supports A/B testing for subject lines, content, or send times. This helps you refine what resonates with your audience to encourage the best performance.
  • Detailed attribution reporting – Klaviyo gives you behavior tracking, funnel performance dashboards, cohort analysis, and attribution models to help you understand and capitalize on what actually works.

Pricing: Free plan up to 500 emails/month. Paid plans start at $45/month. Learn more.

Benefits of Email Marketing Software for Consulting Firms

The right email marketing platform solves common challenges that consulting firms face when trying to grow their client base while delivering excellent service. Here’s how email marketing software directly addresses these pain points.

Keeps Prospects Engaged

Consulting sales cycles often span 3-12 months as prospects evaluate options, secure budget, and build internal consensus. Manual follow-up at this scale is impossible.

Email automation ensures prospects receive timely, relevant content throughout their journey without requiring your team to remember every touchpoint.

HubSpot’s workflows let you create sophisticated nurture sequences that adapt based on prospect behavior. Send industry-specific case studies to engaged leads, reactivation campaigns to dormant contacts, and educational content to early-stage prospects — all automatically.

hubspot workflows; email marketing ux for consulting firms

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Enables Personalized Expertise

Generic email blasts don’t work for consulting firms.

Decision-makers expect communications that speak directly to their industry, role, and specific challenges. Email marketing software enables precise segmentation based on company size, industry, pain points, and engagement level, which lets you tailor your message to make it more relevant.

With HubSpot’s smart lists and segmentation, you can create dynamic segments that automatically update as prospects engage with your content. Send CFOs content about financial optimization while COOs receive operational efficiency resources—all from the same platform.

Its personalization tokens and smart content let you take this further, adjusting the messaging to speak specifically to the recipient based on CRM data.

Better Sales and Marketing Alignment

When marketing and sales operate in separate systems, leads fall through the cracks, and opportunities go cold. Integrated email marketing and CRM ensures every team member (even service) sees complete prospect history (i.e., which emails they opened, which content they downloaded, and which webinars they attended).

HubSpot’s unified CRM means your email engagement data automatically informs all customer conversations from marketing to sales to service. Your team knows exactly what the person has been through with your firm, leading to more relevant discussions and faster closes.

hubspot crm; email marketing ux for consulting firms

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Proven Marketing ROI

Great email marketing platforms provide detailed analytics that show which campaigns drive engagement, which content resonates, and which leads are sales-ready.

HubSpot’s attribution reporting connects email engagement to closed deals, proving marketing’s contribution to revenue. Track which campaigns generate the highest-value clients and double down on what works.

Scalable Growth

Research reveals that 90% of consulting clients rank communication frequency as crucial when they decide to stay with an advisor and make referrals.

Consultants who succeed know they must send the right type of email at the right time, and automation enables this at scale. Welcome sequences for new subscribers, proposal follow-ups, and client onboarding can all run automatically while you focus on billable work.

HubSpot’s marketing automation handles repetitive tasks like appointment confirmations, content delivery, and lead scoring. This operational efficiency means you can nurture more prospects without expanding your team.

Important Features for Consulting Firms’ Email Tools

Not all email features matter equally for consulting firms. Focus on these capabilities that directly support complex sales cycles, relationship-based selling, and thought leadership positioning.

Advanced Segmentation and Contact Management

Consulting firms often work with diverse prospects across industries, company sizes, and maturity stages. Basic list management isn’t enough. You need granular segmentation based on multiple criteria, including engagement level, specific services of interest, and where prospects are in their buying journey.

HubSpot’s smart lists automatically update as contacts take action, ensuring segments stay current without manual maintenance.

Email Automation

According to 3cLogic, 80% of sales require five follow-ups after the first meeting, yet 44% of sales reps give up after only one follow-up.

Furthermore, manual follow-up doesn’t scale when you nurture dozens of prospects simultaneously through multi-month sales cycles. Automated workflows help in both of these instances. They maintain consistent communication with mutual contacts simultaneously.

HubSpot’s visual workflow builder makes it easy to create sophisticated nurture sequences without technical knowledge, triggering relevant content based on prospect actions.

Detailed Analytics and Attribution

Consulting firm leaders need to know which marketing activities drive revenue, not just vanity metrics like open rates. For instance, if you can show that a specific email campaign generated three $150K projects, you can justify marketing investment and optimize future campaigns.

HubSpot’s revenue attribution reports track the complete journey from first email touch to closed deal, showing which campaigns contribute most to your bottom line.

CRM Integration and Deal Tracking

Email marketing platforms that operate separately from your sales process create blind spots and can duplicate effort. Proper integration means every email interaction automatically updates contact records, informing sales conversations and triggering appropriate follow-up.

I mean, when a prospect opens your proposal follow-up email five times, your sales team should know immediately—that’s a hot lead ready for a call.

HubSpot’s native CRM integration ensures marketing and sales always work from the same data, eliminating silos that cause prospects to fall through the cracks.

Mobile-Optimized Templates and Design

65% of all email opens now happen on mobile devices, and executives are increasingly reading email on smartphones between meetings. Your campaigns must look professional and function perfectly on small screens, or you’ll lose credibility.

HubSpot’s responsive email templates automatically adapt to any screen size, ensuring your brand looks polished everywhere prospects engage.

hubspot mobile responsive emails; email marketing ux for consulting firms

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Lead Scoring and Qualification

Not all email engagement signals the same level of buying intent. Lead scoring helps you identify which prospects actively evaluate solutions versus those casually browsing.

Consulting sales cycles are long and resource-intensive. Lead qualification can focus your team’s time on prospects showing genuine buying signals.

HubSpot’s predictive lead scoring uses AI to identify which prospects match your best customers’ behavior patterns, surfacing opportunities before competitors reach them.

A/B Testing and Optimization

What works for one audience segment may flop with another. A/B testing lets you experiment to know for sure and to continuously improve campaign performance.

Small improvements in email effectiveness compound over time. A subject line that increases open rates by 5% means hundreds of additional prospects seeing your expertise over a year.

HubSpot’s A/B testing tools let you test different approaches and automatically send the winning version to the rest of your list.

How to Choose an Email Marketing Tool for Consulting Firms (Step-by-Step)

Follow this structured approach to evaluate email marketing platforms and select one that truly fits your consulting firm‘s needs, not just the vendor’s ideal customer profile.

1. Map your client acquisition workflows.

Start by documenting how prospects currently become clients.

What touchpoints matter? How long does the process take? Where do prospects get stuck? Understanding your actual workflow prevents you from buying features you won’t use while missing capabilities you actually need.

Map these paths first, so you know what your email marketing tool to support.

2. Identify must-have features vs nice-to-haves.

Based on your activities, distinguish between essential features and those that sound impressive but won‘t be used. If you don’t host events, for example, advanced event management is irrelevant to your email marketing efforts.

Consider what would break your email marketing process if it were missing. Prioritize platforms that nail these essentials over those offering dozens of features you’ll never use.

For most consulting firms, HubSpot‘s combination of CRM, automation, and analytics makes it a robust solution. It’s one platform that handles the client journey rather than forcing you to connect multiple tools.

3. Evaluate ease of use and team adoption.

The most powerful platform is worthless if your team won’t use it. Consider technical skill levels, available training time, and whether you need a dedicated marketing person to run campaigns. Simple interfaces accelerate adoption while complex ones gather dust.

Test interfaces during free trials, focusing on tasks you‘ll do daily, not impressive features you’ll use rarely.

HubSpot is known for its intuitive and user-friendly interface. Most consultants can use it without becoming marketers, and it offers depth for teams with dedicated marketing resources. We also have robust training resources and easy-to-contact support via live chat and phone.

4. Calculate true cost at scale.

Look beyond starting prices to understand costs as your contact numbers and sending volume increase. Many platforms appear affordable at first, but become expensive as you grow.

Analyze and factor in per-contact pricing increases, feature tier upgrades, and additional user seats. Also, calculate the 12-month total cost of ownership, not just month one.

HubSpot’s transparent pricing and free plans mean you know exactly what growth costs, and the value often justifies premium pricing as deal sizes increase.

5. Choose a flexible platform that grows with you.

Your needs will evolve as your firm grows. The platform you choose should support your current stage while scaling to accommodate future complexity.

Can this platform handle automated client onboarding when you scale? Will it integrate with future tools you might need? Does the vendor show commitment to innovation and regular updates?

Avoid tools with rigid contact limits, limited user seats, or features locked behind impossible price jumps.

HubSpot’s platform flexibility makes it ideal for growing consulting firms. You can start with basic email marketing and gradually adopt sales automation, customer service tools, and advanced analytics as your needs expand, all within one integrated system.

How to Create Email Marketing Campaigns for Consulting Firms

Building effective email campaigns requires strategic thinking about your audience, clear messaging that showcases expertise, and systematic testing to improve performance over time.

Read: How to Launch a Successful Email Marketing Campaign: Tips + Data from an Email Marketer

1. Define your campaign goal and target audience.

Every campaign should have one primary objective (i.e., generating event registrations, nurturing cold leads, following up on proposals, or re-engaging dormant contacts). Vague campaigns produce vague results.

Simultaneously, identify exactly who should receive this message based on their industry, role, engagement level, or stage in the buying journey.

Start by asking: What specific action do I want recipients to take? Who will most likely take that action based on their current relationship with our firm? Create segments in your email platform that match these criteria—don’t send the same message to everyone.

Using HubSpot: Create smart lists that automatically include contacts matching your criteria (e.g., CFOs at mid-market companies who downloaded your whitepaper but haven‘t engaged in 60 days). HubSpot’s segmentation ensures you’re always messaging the right people with relevant content.

2. Create email content.

With your goals and list complete, now’s the time to write your email or emails.

Your subject line determines whether prospects open your email or ignore it among the dozens they receive daily. Subject line personalization can increase open rates. So, focus on value, curiosity, or urgency—avoid clickbait that damages credibility.

Keep subject lines under 50 characters so mobile users see the complete message. Use preview text (the line below the subject in most email clients) to expand on your promise and increase opens. Test different approaches to learn what resonates with your audience.

Using HubSpot: AI tools like HubSpot’s Breeze can help you draft this copy, including your subject lines and preview text. You can also A/B your emails so you can identify what drives opens. HubSpot automatically sends the winning version to the rest of your list, continuously improving campaign performance.

3. Test your email on mobile.

With most emails opened on smartphones, responsive design isn’t optional.

Choose or create templates for your campaign that automatically adjust to screen size and mobile behaviors.

This means using single-column layouts, large fonts (14pt minimum for body text), and prominent buttons rather than text links. Every email should also only have one primary call-to-action that’s impossible to miss.

Using HubSpot: All HubSpot templates are mobile-responsive by default. The drag-and-drop editor shows mobile previews, and you can customize mobile layouts separately if needed — ensuring perfect display on every device.

4. Set up automation workflows for consistent follow-up.

Map your ideal follow-up sequence, then build workflows that execute it automatically. Depending on your campaign, include delays between emails (3-5 days typically), conditional logic that adapts based on engagement, and automatic goal tracking that stops sequences when prospects convert.

Using HubSpot: Create visual workflows that nurture prospects throughout your sales cycle. Triggers can include form submissions, email clicks, page visits, or CRM events—enabling sophisticated automation that feels personal. HubSpot’s AI can even suggest workflow improvements based on performance data.

5. Analyze results and optimize campaign performance.

Your email send is just the start of your work. Real email marketing growth and results come from systematic improvement based on data.

Track opens, clicks, and conversions, but also monitor metrics that predict revenue like sales-qualified leads generated, opportunities created, and deals closed that touched your campaign.

Review performance 3-5 days after sending for early signals, then again after 30 days to see complete impact. Take note of which subject lines work best, which segments engage most, and what CTAs drive action. Apply these insights to future campaigns.

Using HubSpot: Campaign analytics connect email performance to revenue outcomes. See which emails contributed to closed deals, which content types generate the most pipeline, and where prospects engage before converting. HubSpot‘s attribution reporting proves email marketing’s ROI, justifying continued investment.

Frequently Asked Questions about Email Marketing for Consulting Firms

What is the best email marketing tool for consulting firms?

HubSpot is arguably the best email marketing tool for most consulting firms because it combines email marketing with an integrated CRM, sales automation, and comprehensive analytics in one platform.

Consulting firms using HubSpot report significant improvements in lead generation. Consulting agency, Digistorm firm saw an 45% increase in leads using HubSpot, while Thomas Witt Consulting generated over 80,000 British pounds from a single client acquired using HubSpot.

The “best,” however, depends on your specific needs. The right choice balances features you’ll actually use, ease of team adoption, and sustainable costs as you grow.

What features should I look for in email marketing tools for consulting firms?

Prioritize these essential features for consulting firms:

  • CRM integration to track prospect engagement throughout long sales cycles and ensure marketing and sales work from the same data.
  • Advanced segmentation to send industry-specific, role-appropriate content that demonstrates relevant expertise.
  • Marketing automation workflows that nurture prospects over 3-12 month evaluation periods without manual follow-up.
  • Analytics and attribution reporting connecting email campaigns to closed deals and revenue — proving marketing ROI to stakeholders.
  • Mobile-responsive templates are essential since 65% of email opens happen on mobile devices, especially among busy executives.
  • Lead scoring to help sales teams prioritize prospects showing genuine buying signals over casual browsers.

HubSpot includes all these features in its integrated platform, making it the most comprehensive solution for consulting firms that want to grow systematically rather than rely on referrals alone.

Is HubSpot good for consulting firms?

Yes, HubSpot is excellent for consulting firms. Thomas Witt Consulting achieved over 1,000% ROI in the first year using HubSpot. Can’t argue with that!

HubSpot works particularly well for consulting firms because:

  • It’s designed for relationship-based, consultative selling with long sales cycles — exactly how consulting works.
  • The integrated CRM eliminates data silos between marketing and sales, ensuring nothing falls through the cracks.
  • Content management and email tools work together, making thought leadership distribution seamless.
  • The platform scales as you grow, from solo consultant to multi-person firm without switching systems.

HubSpot’s free tier lets you start risk-free, and its extensive training resources (HubSpot Academy) help consulting teams implement inbound marketing effectively.

How much does email marketing software for consulting firms cost?

Email marketing software pricing for consulting firms ranges from free to several hundred dollars monthly, depending on the number of contacts (most platforms charge based on list size), feature requirements (automation and CRM capabilities cost more), and integration needs (all-in-one platforms cost more than single-purpose tools).

HubSpot, MailerLite, and Brevo all offer free plans suitable for solo consultants or small firms getting started. HubSpot can also scale to offer many premium features for enterprise-level firms.

Meet HubSpot, the Top Email Marketing Choice for Consulting Firms

HubSpot has become the platform of choice for ambitious consulting firms because it does something competitors can‘t: combine email marketing, CRM, sales automation, and analytics into one system that’s actually easy to use.

Instead of duct-taping together multiple tools and hoping data syncs correctly, you get a unified platform designed specifically for relationship-based selling, and you can get started for free.

Why consulting firms choose HubSpot:

  • Integrated CRM and email marketing – Every email interaction automatically updates contact records in your CRM. Sales teams see exactly which prospects are engaged, which content they‘ve consumed, and when they’re ready for outreach—no manual data entry required.
  • Sophisticated marketing automation – Build complex nurture sequences that adapt based on prospect behavior, industry, or engagement level. Automate proposal follow-ups, re-engagement campaigns, and thought leadership distribution without sacrificing the personal touch that wins consulting engagements.
  • AI-powered content creation with Breeze – Generate email copy, subject lines, and campaign content faster using HubSpot’s AI assistant. Breeze helps time-strapped consultants maintain consistent communication without spending hours crafting each message.
  • Comprehensive analytics and attribution – Connect email campaigns directly to closed deals and revenue. Prove marketing ROI with attribution reporting that shows which campaigns contribute most to your bottom line, justifying continued investment.

Real consulting firms achieving real results:

Thomas Witt Consulting used HubSpot‘s integrated approach to land a long-pursued “white whale” client. Digistorm, specializing in educational technology, implemented HubSpot and saw a 105% traffic increase. The platform’s automation capabilities saved their team countless hours while the integrated CRM gave them complete visibility into their sales pipeline.

Ready to see how HubSpot can work for your consulting firm? Get started with HubSpot‘s free CRM and email marketing tools today—no credit card required. Experience the integrated platform that’s helping thousands of consulting firms grow faster and more predictably.

Best SEO Software for 2026: Overview & How to Choose

Software Stack Editor · October 24, 2025 ·

Best SEO Software for 2026: Overview & How to Choose

Compare the top SEO software to find the right platform for your goals, team, and budget.

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