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Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

At HubSpot, customer experience comes first. Always.

Whether our marketing team is selecting a time at which to send an email or our web team team is choosing the size and location of a button on our homepage, the question we always go back to is: “Will this be a good experience for our customers?”

As HubSpot’s Chief Product Officer, this customer-first principle is my guiding light when it comes to product development. And it’s the reason why we don’t buy technology when we want to deliver a new product to our customers. We build it.

This build-first approach is becoming increasingly rare in our industry. Traditional SaaS companies tend to acquire other companies when they want to significantly expand their product offerings or quickly increase their customer base. This can sometimes lead to a quick uptick in revenue — after all, when a company buys another, it acquires all of its customers — but it’s often a very negative experience for the customer.

When two completely different systems are cobbled together after an acquisition, the burden of making them work together is foisted onto the customer. Each company probably took a completely different approach to product development, resulting in different underlying technology, different processes, and different user interfaces.

Reconciling these differences without causing friction for customers is an almost impossible task. And when SaaS companies apply this approach over time, the friction accrues, technical debt goes through the roof, and the customer experience steadily degrades as a result.

This approach solves for the company implementing it, not the customers it’s supposed to serve. That’s why we do things differently at HubSpot. After all, it isn’t like us to follow the crowd.

When most companies were doubling down on the old outbound playbook, we championed inbound approaches instead. When most businesses were wondering whether remote work could ever work, we saw the percentage of HubSpotters working from home hit double digits long before 2020 forced everyone’s hand. And while our industry was still furiously focused on funnels, we embraced the flywheel.

We’re different. It’s in HubSpot’s DNA. It’s even reflected in our company mission: we help organizations grow better. Not grow according to the status quo. Not grow by adhering to age-old playbooks. Grow better.

Just as we believe there’s a better way to grow, we also believe there’s a better way to build. That’s where the Primary Colors come in.

Meet the Primary Colors

Our approach to product development is simple, and it allows us to create multiplicative benefits for customers that no other CRM platform offers. We focus on five foundational elements that span all of our products, and we work at improving each one of them, all of the time. Those elements are: Automation, Content, Data, Messaging, and Reporting. We call them “Primary Colors.”

Every one of our Hubs – Content Hub, Marketing Hub, Sales Hub, and Service Hub – comprises a different blend of the five Primary Colors, meaning that every product on our platform is built on the same underlying foundation.

So when the product team shows up to work every day, the question we ask ourselves isn’t “Which Hub or feature will we work on today?” It’s: “Which Primary Color will we enhance?”

As a result, when we add value to one area of HubSpot, value is automatically added across the entire CRM platform. And that allows us to deliver a steady stream of delight to all of our customers on an ongoing basis.

Here are three ways in which this approach allows us to offer unique value to our customers in the crowded CRM market:

1. Continuous improvement across the platform.

“HubSpot is the perfect, always-improving marketing software” – review on G2

The same five Primary Colors go into building each HubSpot product, so when we improve one Primary Color, we improve every Hub. And every customer of every HubSpot product sees an immediate benefit, whatever part of the platform they use.

For instance, when we invest in making Reporting in Sales Hub more robust, this robustness ripples out to every Reporting tool across the HubSpot CRM platform. So Marketing Hub customers who use our Reporting tools benefit, Service Hub customers who use our Reporting tools benefit, as do Content Hub customers — all because we invested in improving just one Primary Color.

2. Easy adoption of new products.

“We quickly adopted the Sales Hub Pro and Marketing Enterprise for our growing needs. It has been one of the best decisions we have made” – review on G2

Since all of our Hubs are built on the same Primary Color foundation, our customers can expect a familiar, fast, and friendly user experience every time they add a new feature or product to their tech stack. This means customers can enjoy the benefits of each new addition right away, with no time lost to training, integration, or new-system frustration.

As HubSpot’s co-founder, Dharmesh Shah, puts it: “Our customers’ time-to-joy is reduced.”

Once a customer learns how to use Automation in, say, Marketing Hub, they instantly know how Automation works in all of HubSpot’s products across the CRM platform. So as their company scales and adds new products, features, and integrations to their tech stack, they can expect consistency, not complexity.

They don’t have to relearn how Messaging works or how Data is stored every time they add a new Hub — something they would likely have to do if they were working with a system that had been cobbled together through acquisitions or if they use different tools for different customer-facing teams.

3. The ability to run an entire business on a single platform.

“I can manage the website, CRM, email marketing and all other efforts in one single place. This allows me to have a single location for all my data Reporting and have a single source of truth” – review on G2

With HubSpot, fast-growing companies can run their whole business on a single system, because HubSpot offers the same insights and power to marketers, salespeople, and service professionals alike.

And when all teams at a company are working out of the same familiar system, silos crumble, data is centralized, and information flows freely. The whole team has access to the same valuable insights, allowing them to understand their customers better and deliver a seamless experience across every touchpoint.

For example, when a company’s marketing team uses Marketing Hub and its sales team uses Sales Hub, both teams gain access to the same customer data in a centralized CRM. And because both Hubs offer identical functionality for recording and storing Data, it becomes equally easy for each team to access not only the data they generate, but also Data the other team generates.

This gives marketers and salespeople a holistic view of the customer, enabling each of them to tailor their tactics and personalize their outreach. If a prospect is showing particular interest in marketing content about a certain feature, the sales team can see this information in the shared CRM and will know to focus on that feature on their next call with the prospect.

They don’t need to wait on a marketing report or rely on an impersonal script – they can personalize their outreach and hone in on a prospect’s specific areas of interest, all as a result of both Hubs being built on the same foundation.

Building Differently, Growing Better

The challenges that companies face in 2021 are new, so our approach to building our products needs to be new as well. With the rise of the hybrid workplace, we’re all finding our work lives intersecting our home and family lives, too. That raises the bar on what we expect from business software.

People use HubSpot to power their businesses, to provide for their families, to help their communities thrive, and in many cases, to make the world a better place.

It’s now more important than ever that our CRM platform experience feels like something you’d use on the weekends, not just Monday morning.

That’s why we’re fiercely committed to building software that has enterprise-grade power combined with consumer-grade intuitiveness and an experience as delightful as that offered by the apps we all use in our personal lives.

At HubSpot, our bar is set by what our customers need, not what our competitors have done in past decades. With the five Primary Colors powering our platform and our unwavering commitment to never compromise on customer experience, we are excited to continue to help our customers grow better in 2021 and beyond.

 

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

If you want to curate others’ content from social media or just make your own visual social media content work harder for your overall content strategy, you need to know how to embed HTML code onto your blog or website.

But wait a second … before we get into the nitty-gritty of this tip, what the heck does “embed” mean? And what is HTML? If you don’t know how to code at all, no worries — embedding external content is extremely easy. Let’s take a second to break down the basics.

What does embed mean?

Embed means to integrate external content into another website or page. You embed something when you place a block of code — called an embed code — into the HTML editor of another website. When you hit ‘Save’ or ‘Publish,’ the media then renders on the published page.

Embedded content is referenced with HTML. HTML is one of the most basic languages used on the web to design and lay out web pages.

You often see this code when you’re in the “back end” of your blog post. There’s where you’ll add your embed code.

Most social and multimedia websites have an option to generate an embed code right in each individual post. Here’s an example of an embed code for a HubSpot YouTube video:

And here’s the embedded result.

Want to do the same thing on your blog posts and pages? Let’s go over how you can generate an embed code for the top social sites.

Below, we cover these steps in more detail for each platform. In general, you’ll want to:

1. Generate the embed code.
2. Access your content management system and paste the embed code in your HTML viewer.
3. Finished! You have embedded content into your website or blog.

Let’s dive into each step.

1. Generate the embed code.

Before embedding external content, you must first generate an embed code for the post or page you want to embed on your website.

We’ll go over how you can do that on most of the major social and content networks.

Embed a Facebook Post

To embed a Facebook post, do the following:

• Navigate to Facebook on your desktop browser and go to the post that you’d like to embed.
• Click on the three dots on the upper right-hand corner of the post.
• On the drop-down menu, click Embed.

• A pop-up will appear, where you have the option to include the full post and access advanced settings. For beginners, we recommend leaving the options as they are and simply clicking Copy Code.

• Finished! You’ve got your embed code.

Embed an Instagram Post

Want to embed an Instagram post? The process is similar to Facebook’s. Note that you can only embed posts from the desktop version and not the mobile app.

• Click the three dots in the upper right-hand corner of the post.
• A popup will come up with several options. Click Embed, the second-to-last option.

• A pop-up will come up with your embed code. You have the option of including or excluding the caption.
• After you’ve finished customizing your options, click Copy Embed Code.

• Complete! You’ve got your Instagram embed code.

Embed a YouTube Video

YouTube videos can take your blog posts to the next level, and the best part is that you can embed its wealth of content on your blog posts for free.

To do so, take the following steps:

• Navigate to the video that you’d like to embed on your website.
• Under the video, next to where the likes are located, click Share.

• A pop-up will come up with several options, including sharing the post to other social networks. Click Embed.

• YouTube will create an embed code, which you can customize. You can start the video at a certain point or hide the player controls.
• After choosing your options, click Copy on the lower right-hand corner of the pop-up.

• Complete! Your YouTube video is ready to get embedded.

Embed a Tweet

If you embed a Tweet on your website pages or blog, you can generate engagement for your Twitter profile without relying on your Twitter followers. Website visitors can engage with your Twitter content, too.

To embed a Twitter post, do the following:

• On a desktop browser, navigate to the post that you’d like to embed.
• Click on the three dots on the upper right-hand corner of the post.
• A drop-down menu will appear. Click Embed Tweet.

• Twitter will take you to an external page on publish.twitter.com, where you can then further customize the look of the Tweet before embedding it on your site. For instance, you can set it to dark mode and change the display language of the Tweet.

• Once you’ve customized it, click Update.
• Click Copy Code.
• Finished! The Tweet is ready to embed on your site.

There’s another way to generate an embed code for Twitter. Go to publish.twitter.com and insert the URL of the post that you’d like to embed. Twitter will then generate the embed code, and you can customize it using the same process as the last method.

Embed a Pinterest Post

Embedding a Pinterest post can lead website users back to your Pinterest profile and help you grow your Pinterest following. To get started, do the following:

• Navigate to the Pinterest post you’d like to embed.
• Click on the three dots right next to the image (or under the image, if you’re using the mobile website).
• On the drop-down menu, click Get Pin embed code.

• A pop-up will appear with the embed code. You have the option of creating a small, medium, large, or extra-large embedded pin.

• Once you customize the size, highlight the code and click Command + C or CTRL + C.
• Finished! Your Pin is ready to get embedded.

Embed a SlideShare Presentation

While SlideShare presentations are not as popular these days, they can still be a handy multimedia tool for spicing up blog posts and pages. Here’s how to embed a SlideShare presentation:

• Go to the SlideShare presentation you’d like to embed.
• Click Share under the presentation.
• In the same window where the presentation appears, you’ll see the option to share it via social channels. The embed code will be underneath that.

• Choose the size of the embed window and which slide you’d like the presentation to start on.
• Highlight the embed code and click Command + C or CTRL + C.
• Ready! You can now embed the SlideShare presentation in a web page or post.

Embed an External Webpage

Don’t want to embed a social post but rather a web page? You can embed an external web page using the iframe HTML tag.

All embed codes, including the ones for social sites, use iframe tags. This is what they look like:

You can use these same tags to embed an external webpage. Here’s how:

• Navigate to the webpage you’d like to embed into your site.
• Open up the notepad app on your computer. Paste the following code into it:

• Return to the webpage and copy the URL.
• Paste the entire URL where it says url in your iframe code. Don’t forget to include https:// at the beginning of your URL and to place the link inside the quote marks. Here’s what your code should look like:

• Change the width and height of the frame if desired.

• Copy the entire line of code. After, the webpage is ready to get embedded on your website.

2. Access your content management system and paste the embed code in your HTML viewer.

Although every CMS is different, you can probably find the HTML viewer with similar steps. We’ll go over how you can do it in Content Hub and WordPress.

Content Hub

In Content Hub, you actually don’t need to add your embed content using the HTML editor (although you have the option to). Here’s how:

• In your HubSpot dashboard, navigate to Marketing > Website > Blog. If you’re planning to add the code to a website page, navigate to Marketing > Website > Website Pages.

• Find the post or page that you’d like to add the embed code to. Hover over it, then click Edit.

• Click into the module where you’d like to add the embed code. An options bar will appear near the top of the screen. In the right-hand side, click Insert.
• Choose Embed from the drop-down menu.

• A pop-up will appear. Paste the iframe code into the text bar.

• Click Insert.
• Finished! You can edit the width and height of the embed content to customize it further.

To access the HTML editor, complete steps 1-3 above. On the top options bar, click Advanced > Source Code. You can then paste your embed code manually. Note that the end result is the same.

WordPress

To paste an embed code into your WordPress website, use the following steps:

• Access your admin area and go to either Pages or Posts.
• Click the title of the post that you want to add the embed code to. This action will take you to the post editor.
• Click the Text tab on the upper right-hand corner of the text editor.

• Paste your embed code where you want the module to appear.

3. Finished! You have embedded content onto your website or blog.

Once you reload the page, your embedded social post will appear.

Add Embedded Content to Increase User Engagement

By embedding external content on your pages and posts, you can increase engagement on your website and get your site visitors to interact with the content you post on social media. The best part is that it’s easy to do — simply generate the embed code, paste it into your HTML editor, and watch your user engagement grow.

Editor’s note: This post was originally published in September 2013 and has been updated for comprehensiveness.

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

A while ago (as in 13 years ago) we created the first Website Grader. The goal was simple: help anyone with a website evaluate its effectiveness at attracting an audience of interested and relevant buyers.

We founded HubSpot in 2006 and created Website Grader in 2008 because we believed that the inbound methodology — building meaningful, lasting relationships with prospects and customers — was not only a more effective way to grow a business, it was the right way to grow a business. And we knew how important it was for people to leverage their websites to attract visitors and connect with customers to grow.

Fast forward to 2021, and websites do a whole lot more than attract visitors.

Your website is a sales rep, providing prospects with the features and pricing of your offering. And helping them book a meeting to learn more.

Your website is part of your customer service team, answering questions about your products and services through a knowledge base or chatbot.

Your website is a member of your HR team, sharing information about your company culture and open positions.

The list goes on…

To put it bluntly: your website is really freaking important! Today, 86% of people will find your business online. Your website is your first impression, your primary spokesperson, your around-the-clock inbound sales team — you get my point. It’s one of the most important assets to your business.

It’s no wonder we see businesses invest so much in their websites. In a recent HubSpot Research study, 63% of marketers indicated that they were going to upgrade their website this year.

Website upgrades can include:

• Performance: Page speed, load time, page requests, page size, and more
• Search Engine Optimization (SEO): Page index, meta descriptions, content plugins, and descriptive link text
• Design: Responsive design, legible font size, and tap targets
• Security: HTTPS and secure javascript libraries

Since 2008, we’ve graded over 1 million unique websites on the above four factors. With all this investment, are they actually getting better? Are businesses focusing on the right website upgrades? For example, are websites providing better security for their visitors. Are they offering faster load speeds for quick access? What about mobile accessibility and SEO best practices?

Let’s take a look at average performance in 2015 compared to this year to see what’s changed.

Website Performance Data (2015 vs 2021)

What surprises me the most about this data is that the improvements in technology over the past five years haven’t led to the same improvement in website performance. The overall grade average has only improved 17.1% in little over five years, and performance has actually decreased by 23.3%. The average website grade in 2020 is a D+ (69.1 out of 100). My mother wouldn’t be happy if I came home with that kind of grade.

We also found that only 3.8% of websites have an overall score of 90 or more. If your website scores above a 90, pat yourself on the back. Here are the percentile ranges from our data:

• 80 overall score: 82nd percentile
• 85 overall score: 91st percentile
• 90 overall score: 96th percentile

Here are some observations of the individual benchmark scores:

Website performance has decreased in the past half-decade.

Websites should load faster in 2021 than they did in 2015 — but the exact opposite is true. Performance was the only benchmark metric that decreased in five years. This includes testing for page size, page requests, page speed, and five additional tests that offer a holistic performance grading.

The result? Websites are slower today than they were in 2015.

This is a risk for businesses: the longer visitors wait for your page to load, the more likely they’ll leave your page.

For every second that your website takes to load, people are leaving your business. Good performance should be a priority when improving your website. How does your website’s performance compare?

Search engine optimization is the biggest winner.

In a 2020 survey, we found that 64% of marketers are actively investing in search engine optimization (SEO) and growing their organic presence.

Marketers care about SEO, and this has led to significant progress in the SEO benchmark since 2015 — a 51.9% improvement. Search engine optimization is essential to getting discovered online. It’s good that so many websites are following SEO best practices to improve the discovery of their business. How does your SEO compare?

Security had the second-biggest gain, but the total average falls short.

Our security benchmark shows that websites have improved their security by 142.3% over five years. This is a huge gain but there’s still a lot of room for improvement — the 2021 average score is only 6.3 out of 10.

Security is essential to have on your site to protect customer data. If your website isn’t secure, your visitors might lose trust in your business, especially when shopping on your site. We found that 85% of people won’t visit a site if it’s not secure.

Additionally, security improves discoverability. Starting in 2019, Google prioritized displaying websites with HTTPS in search results. Website Grader checks that your website uses HTTPS and has secure JavaScript libraries.

These two security factors are critical for delivering a secure experience for your visitors. How does your website security compare?

Mobile optimized websites improved marginally.

In the mid-2010s, it felt like every website was going responsive — that is, investing in mobile-first website design. It made sense.

Everywhere I looked, people were heads down on their phones, reading the latest Facebook post or watching a viral YouTube video. And, things haven’t changed much. Well, they have, but now people are scrolling through Instagram or browsing the latest TikTok dance challenge.

Responsiveness wasn’t just a trend — in the first quarter of 2021, mobile devices (excluding tablets) generated 54.8% of global website traffic. So how do websites stack up on small screens?

We found that our mobile design benchmark average improved by 8% over five years. Today, average websites score 21.6 out of 30 on mobile design. A great improvement, though I’d love to see that number go up even more.

Instagram, for example, is a website that does exceptionally well in how they design and optimize users’ mobile experience. It has a seamless mobile shopping feature for businesses to sell products directly through its mobile website or in-app.

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One study by Google found that 59% of shoppers surveyed said that shopping on mobile is important when deciding which brand or retailer to buy from.

That’s a huge portion of people looking at your website on mobile and making a decision of whether or not to buy from you. Mobile design will not only impact the experience that people have with your site, but also influences social media posts and your rankings in search engines.

Check your mobile design score on Website Grader.

Where do we go from here?

Our goal with the original Website Grader was to help anyone with a website —developer, marketer, or entrepreneur — to quickly grade their website’s performance. We’ve received good feedback from our users, but we are always growing and evolving.

So we asked ourselves, how could we make Website Grader better?

Our users’ comments had a common thread. They graded their site. They saw where their websites fell short. But we stopped short of teaching them how to improve:

• “More information about how to solve website problems”
• “Instructions on how to get better performance and SEO to get our score higher”
• “How about putting explanations and guidelines for beginners?”

Introducing the New Website Grader

You talked. We listened. Not only have we updated Website Grader’s grading system and foundational technology to get you a more accurate score, but we’ve also created a five-lesson video course that helps you improve your grade. All for free.

You can find the Website Optimization course inside Website Grader starting today.

One last question: How did HubSpot.com score?

HubSpot’s score has not historically been the best. At one point, we averaged 70-80 on Website Grader. Years of marketing updates had slowed things down over time.

Since then, we’ve worked hard to improve HubSpot.com’s design and performance over the last five years for our visitors and customers. Powered by HubSpot Content Hub, our website now scores a 97 out of 100 on Website Grader — no kidding. It’s something we’re extremely proud of.

Your website is one of your most important assets in attracting business. A bad user experience could lose customer interest, but that doesn’t have to happen if you take the necessary steps to optimize it. If you’re curious to see how your site measures up, run it through our Website Grader and find out how you can make your site more delightful.

Editor’s note: This post was originally published in June 2020 and has been updated for comprehensiveness.

 

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

There are a lot of acronyms in the business world to keep straight. SEO, CRM, SERP, CDN, and CMS are just a few important ones.

CMS is particularly important, considering that more than 68 million websites are built with one. So what is it?

CMS stands for content management system. It also may be the solution you’re looking for to quickly make a website with limited technical knowledge and resources.

In this post, we’ll define what a CMS is and how it works. Then we’ll look at how you can use a CMS to handle the infrastructure of your site so you can focus on creating exciting, delightful content that results in more conversions and leads.

We’ll wrap up by looking at some of the most popular CMS platforms on the market. Let’s get started.

 

 

With a CMS, you can create, manage, modify, and publish content in a user-friendly interface. You can customize the design and functionality of your site by downloading or purchasing templates and extensions, rather than coding. You can have multiple users working in the back-end of the same tool — and much more.

You might be wondering how one piece of software does all of this. To answer that question, let’s take a closer look at how a CMS works.

How a CMS Works

To understand how a CMS works, you first have to understand what it’s like to build a site from scratch.

You’d start with HTML to add text, images, navigation bars, and other building blocks of a site. Then you’d add CSS to style those elements to match the unique look and feel of your brand.

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You’d finish up by writing some JavaScript to add more advanced functionality to your site, like slide-in CTAs. Then you’d have to upload this HTML file to your server to be filed away in your database.

Whenever you want to make changes — even simple ones like updating content — you have to download files from the server, open them, and change the HTML code by hand. Then you’ll have to make sure you didn’t break any links or something else before uploading the files back to the server.

Sounds complicated, yes? For developers and other advanced users with experience in website development, building a site from scratch might be ideal. But for those who don’t have the coding skills or time and resources to build a site from scratch and maintain it, they can use a CMS. Let’s talk about how.

How to Use a CMS

A CMS is made up of two core parts: a content management application (CMA) and content delivery application (CDA). Combined, these applications essentially handle all the code, database queries, and infrastructure in the back end so you can focus on the front end of your site.

Rather than start with a blank HTML page, for example, you’ll open up the content editor and be able bold text, add links and CTAs, and insert images and tables by dragging and dropping some modules or clicking a few buttons rather than writing out HTML, CSS, and JavaScript. 

Here’s a look at how easy it is to create a blog post using WordPress, for example.

To make other changes on your site, like changing the permalink structure or installing extensions, just navigate to the appropriate section in your admin panel. This is the CMA in action: all these changes are made in an intuitive interface that hides the code from you, the end user.

When you’re done making changes, the CDA will take the content you entered into the CMA, assemble the code, display it to your front-end visitors, and store it. That means when you want to publish a new blog post, for example, you just have to hit the Publish button instead of manually uploading a page to your server.

Now that we understand what a CMS is, how it works, and how to use it, let’s explore the benefits of using one over building a site from scratch or using another website building tool.

Why Use a CMS?

We’ve already alluded to some benefits of using a CMS, but let’s look at some specific ways it can impact your set-up process, team’s productivity, and visibility online.

1. No Coding Knowledge Required

By enabling non-developers and other users to build websites without coding, CMS systems have helped revolutionize web design. Gone are the days of relying on web developers and designers to establish an online presence for your business.

You can create and manage content, customize the design of your site, and install extensions to add functionality to your site — all without coding. (It’s important to note that most platforms do allow you to add custom code for more granular control over your site, too.)

As a result, users with limited technical resources and time can still build a powerful website for their business.

2. Easy Collaboration

Multiple users can access and work in the back end of a CMS at the same time. That means on any given day, your marketers can be producing content, your IT professionals implementing security protocols, and your developers adding custom code to your theme. In fact, they could all be working on the same landing page.

HubSpot also offers a free CMS tool, which is perfect for entrepreneurs  looking for a CMS that can grow with them as they scale their businesses.

In short, a CMS can help improve workflows and productivity across your team.

3. User Roles and Permissions

A CMS allows you to collaborate in the most efficient and safe way possible thanks to built-in (and often customizable) user roles and permissions. That means content writers, for example, can have all the permissions they need to write, publish, and manage content — but won’t be able to delete plugins or otherwise significantly alter the site’s functionality. 

Here’s a look at the User Role Editor in WordPress. 

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Without a CMS, you’d have to code some pretty complicated conditions and checks to create user roles and permissions in JavaScript.

4. SEO Features and Extensions

CMS platforms offer built-in features as well as add-ons to help you optimize your site for search engines.

Using built-in or third party tools, you can:

• Customize page titles and meta descriptions
• Choose SEO-friendly URL structures
• Create XML sitemaps
• Add image alt text
• Create 301 Redirects
• Include breadcrumb navigation
• Optimize page load times

Implementing these best practices will help improve your chances of ranking on Google and other major search engines.

5. Security Features and Extensions

CMS platforms also offer built-in features and add-ons to help you secure your site. Some even offer a dedicated security team. Content Hub, for example, provides an enterprise-class web application firewall, SSL, custom CDN, SSO memberships, and and other out-of-the-box features.

6. Predesigned Templates

Most CMS platforms come with a selection of predesigned templates you can use to quickly customize the appearance of your site. They can also affect the behavior of your site.

Choosing a responsive template, for example, will ensure your site looks good on any device, without requiring you to write a bunch of code. Not only do templates save you design time before launching your site, they can also make a website redesign much faster and simpler down the road.

Webflow is just one CMS that offers hundreds of responsive templates. 

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7. Simple Updates

As discussed above, a CMS enables you to make changes on your site faster and easier — from major updates, like a website redesign, to minor updates, like changing the image on your home page. Rather than hiring a freelance developer or trying to edit the code yourself, you can go into the dashboard of your CMS to update and edit the content of your website. This allows you to keep your content dynamic and relevant.

8. Blogging Functionality

Blogging offers a range of benefits, particularly to businesses. It can help drive traffic to your website, convert traffic into leads, establish authority in a particular industry, generate backlinks, and achieve other long-term results. But building a blog from scratch is difficult, even for experienced developers.

A major advantage of using a CMS is that most provide built-in blogging functionality (or extensions) so it’s easy to start creating and publishing blog content and reaping the benefits. 

9. Content Scheduling

Scheduling content is essential to any editorial strategy. When building a site from scratch, you can schedule content — but it will require a combination of coding and tools like GitHub.

With a CMS, scheduling content is as easy as clicking a button. Most platforms allow you to schedule more than just blog posts, too. With Content Hub for example, you can schedule blog posts as well as website pages, landing pages, and emails.

Here’s a look at the scheduling tab within HubSpot’s blog editor.

10. Easy Access

With a CMS platform, you can access and edit your site on virtually any device with an internet connection. That’s much easier than the alternative of building a site from scratch, which requires you to be on a device connected to the server or connect remotely.

Plus, most CMS systems have a single dashboard or control panel where you can access your site’s content, theme, plugins, settings, and more — all in one place. 

If your site is growing, you may need to upgrade to a CMS to meet your needs. You can start your search by checking out a few of the best CMS systems below.

Let’s unpack eight popular CMS platform examples to discover which might be the best fit for your website needs.

1. Content Hub

Ideal for: Any-sized businesses

Price: $25 – $1,500 per month

Why Use Content Hub: With Content Hub, you can build websites that are secure, powerful, and optimized for search engines.

Using this all-on-one connected platform, you can create personalized content for visitors based on data from your HubSpot CRM, create custom templates and styles, run A/B tests on multi-language content, safely redesign and relaunch web pages, view performance analytics, and much more.

By combining ease of use and flexibility, this proprietary CMS is ideal for businesses with diverse teams of marketers, developers, and IT professionals that are looking to grow over time.

Learn more about Content Hub’s customization options, multi-lingual support, reporting dashboards, and more.

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2. WordPress

Ideal for: Small businesses and freelancers

Price: Estimated between $30 to $3,000

Why Use WordPress: WordPress is a self-hosted platform that powers millions of sites. You can easily and quickly build a WordPress site using the Gutenberg editor and then customize it with any of the thousands of plugins and themes available in the official WordPress directory or other third-party sites.

Want to add forms and live chat to your site? Want a theme that comes with a built-in visual builder and split testing? Leveraging WordPress plugins and themes like these, you can create a unique experience specific to your brand.

3. Joomla

Ideal for: Global companies

Price: Estimated between $700 to $6,500

Why Use Joomla: Site owners looking for more functionality built right into the platform may try a WordPress alternative like Joomla.

Like WordPress, Joomla is an open-source CMS. What sets Joomla apart is its built-in multilingual support and advanced user and content management options, which make it ideal for membership, community, and social networking sites. UIDAI, for example, is a multilingual website powered by Joomla. 

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4. Drupal

Ideal for: Corporatations and government agencies

Price: Estimated between $5,000 to $20,000

Why Use Drupal: Drupal is a highly flexible CMS favored by large corporations and government agencies like NASA. While you will need web development experience to fully leverage the power of this platform, you won’t have to start from scratch.

In addition to its out-of-the-box features, you can choose among 47,000 modules available in its directory and thousands of free themes in its theme repository to build a complex site that handles large volumes of data and heavy traffic, like Rush University Medical Center’s website. 

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5. Magento

Ideal for: Ecommerce businesses

Price: Estimated at $15,000 and up

Why Use Magento: The self-hosted version of Magento, known as Magento OpenSource, is like the Drupal of the ecommerce world. It’s highly flexible and secure, but difficult to learn and take advantage of all its built-in functionality and extensions.

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With Magento, you can manage multiple stores, use several worldwide shipping providers, and transact in different countries, languages, and currencies — all within the same dashboard.

So, if you have the time and resources to invest in set-up and maintenance, you’ll be able to build an online store with a huge product inventory and global reach.

6. Webflow

Ideal for: Web designers and agencies

Price: $15 – $235 per month

Why Use Webflow: Webflow is a “visual” content management system designed to fill a market gap for web designers who want to focus on creating and customizing sites without worrying about hosting, security, or performance.

With Webflow, you can start with one of the hundreds of pre-built templates or start from scratch using the Webflow Designer shown below.

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You can also extend the functionality of your site through third-party integrations or embedding HTML code. Since it requires at least some knowledge of HTML, CSS, and web design, Webflow is best suited for freelancer designers or agencies.

7. Ghost

Ideal for: Bloggers

Price: $9 – $2,400 per month

Why Use Ghost: If you’re looking for a more simple and lightweight CMS dedicated to blogging, Ghost is a great option. Ghost is a headless CMS, which means that its body (the content repository) is separated from its head (the presentation layer).

Basically, this allows you to create and manage content and then deliver that content via their Node.js APIs (or another front-end tool you prefer) to any platform and channel, from smartwatches to virtuality reality headsets.

With an intuitive editor and built-in SEO tools, Ghost appeals to bloggers and beginners who want a basic site that’s simple to create and manage.

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8. Sitecore

Ideal for: Enterprise companies

Price: Must contact company for pricing info

Why Use Sitecore: Sitecore is an enterprise-level headless CMS that enables you to create and deliver personalized websites, emails, social media posts, and mobile experiences.

You can use its WYSIWYG editor with drag-and-drop functionality, session- and device-based personalization rules, and multilingual tools to scale your content creation and deliver content that’s optimized to your users’ interests, language, and device. And thanks to Sitecore’s headless architecture, you can provide these relevant customer experiences across multiple channels, including web, social, voice, point of sale, and more.

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This CMS powers more than 120,000 websites in industries ranging from sports to banking to travel and more. Some of its biggest brands are American Express, ASOS, L’Oréal, and Volvo Cars.

Use a CMS to Build Your Site 

Using a content management system to build and manage your site can help you grow over time. Not only will a CMS store all of your web content in one place, it will also support collaboration across teams, allow for quick and easy updates, and offer templates and extensions to customize your site.

Editor’s note: This post was originally published in December 2010 and has been updated for comprehensiveness.

 

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

The COVID-19 pandemic has sent businesses scrambling to pause plans, edit emails, and cancel campaigns. And while everybody seems to know what not to publish these days, many marketers are asking: what should we put out into a world in the throes of a crisis?

It’s a conundrum facing countless creators across the globe.

They’re wondering how to be empathetic without being disingenuous. How to offer value without seeming opportunistic. And how to be there for their audience without adding to the noise.

These are important questions to ask at a time like this. Essential, in fact. But underpinning all of them is a much simpler question that gets to the very heart of what content marketing has always been about. A question that every creator staring at a blank canvas right now should be asking: how can we help?

Because now, more than ever before, audiences are seeking help.

Increasing Engagement Rates

Entire industries have been forced into hibernation in recent weeks, but this does not mean audiences’ appetites for helpful content has gone away. On the contrary. Consumers are increasing searches for valuable information and engaging with businesses at record rates.

According to an analysis of anonymized data from HubSpot’s global customer base, engagement with marketing emails, website traffic, and live chat sessions have all been on the rise, with email open rates an eye-catching 25% higher than pre-pandemic levels.

Meanwhile, traffic to HubSpot Academy, our free online training program, has more than doubled in recent weeks, and our Marketing Blog has experienced a 40% increase in weekly organic traffic.

The pandemic has triggered a striking surge in the very thing that many marketers care about most: audience attention. And such a high level of interest in the content companies are sharing, coming at such a sensitive time, places a huge responsibility on marketers to deliver materials that are not only relevant to the current moment, but genuinely impactful, too.

Those that fall short run the risk of doing damage to their reputation — according to Edelman, “71 percent of consumers agree that if they perceive that a brand is putting profit over people, they will lose trust in that brand forever.”

But those that succeed will leave a lasting impression on their audience — according to Gartner, brands that meet consumer’s needs at this time can “re-establish trust through customer-centric actions.”

So, it is not only engagement rates that are high during this crisis. The stakes are high, too. And a situation this unique requires a unique strategy to match.

When a Crisis Descends, Pause Before Planning

When times of crisis strike, the first thing marketers should think about is what not to do. Planned projects, campaigns, and announcements should be reviewed and postponed if possible. For those assets that are released as planned, it’s likely they’ll need a new tone that’s appropriate for the new environment.

Marketers should examine every article, email, ad, and social media post scheduled to be published to ensure that the tone of each asset is empathetic and respectful.

If this sounds like a lot of work, it’s because, in many cases, it is. No one team can manage a company-wide content audit alone.

Communications teams have expertise in developing messaging, social media teams have deep connections to their online community, email marketing teams have a strong understanding of brand tone, and customer-facing teams, including sales to service, have their fingers on the pulse of how customers are feeling — all of these teams should be consulted on content strategy during a crisis to ensure that a consistent and helpful approach is adopted across every touchpoint with the public.

At HubSpot, before we began creating new content for the new environment, we significantly reduced the frequency of our social media posting, dialed back the promotion of a major product launch (Content Hub), and created a centralized set of guidelines on how we as a company should be communicating during this crisis.

Making such sweeping adjustments on short notice isn’t simple, but for us, two things helped make it easier.

First, we have an established decision-making process for crisis communications that minimizes confusion in the moment.

Second, by centralizing all of our customer interactions in a shared CRM, we’re able to see what communications customers are getting and roll out adjustments quickly to marketing, sales, and service.

Creating New Content in Times of Crisis

When it comes to creating new content during a crisis, marketers’ sole focus should be on delivering work that is genuinely helpful to their audience, without being opportunistic or adding more noise to a topic that has already been widely covered by others.

According to research conducted by Edelman, 85% of people expect companies to use their power to educate their audiences during the COVID-19 crisis. For some companies, that could mean writing in-depth articles that offer expert advice on relevant topics or aggregating publicly available information to make it more accessible for readers.

Intuit, for example, did this well when they teamed up with GoFundMe to create a Small Business Relief Initiative and when they built an interactive tool to help small businesses learn if they are eligible for government-provided financial relief.

We saw similarly helpful content from Care.com, whose team leveraged their deep knowledge of caregiving best practices to share expert advice on the precautions for families and caregivers facing the global health crisis.

These powerful examples directly address the situation at hand. But for other companies, providing helpful content could mean offering an alternative to the cacophony of crisis-centric content flooding feeds all day, every day.

For example, NPR has unsurprisingly witnessed a spike in listenership to its news shows as people seek up-to-date, reliable information as the pandemic evolves. But it has also seen a 120% increase in weekly visits to its Tiny Desk Concerts — an entertainment series — indicating that audiences are not only interested in information directly about the crisis, but are also desiring content that provides an escape from it.

This should make content marketers feel encouraged.

It suggests that help can take many forms in the midst of a crisis and that there are multiple ways creators can add value to the lives of their audiences at this time.

For marketing teams that don’t have the necessary resources to create new content given the trying economic environment, there are still creative ways to adapt to audiences’ needs. Gathering together old content that’s relevant to the current situation, updating it as needed, and presenting it as an easily digestible ebook or content series can be efficient ways of overcoming resource shortages.

At HubSpot, we did just this when we published a new landing page featuring all of our articles about remote work to offer some timely support to companies and employees adjusting to the new normal of working from home.

During times of crisis, there are a number of ways for marketers to approach new content creation — some that directly address the unique environment at hand, others that look to complement the new patterns of behavior that are emerging — but the one thing that should be consistent is an honest effort to help.

Choose Channels Carefully, Distribute Delicately

Marketers have an abundance of options for how they distribute their work, but just because we can publish content on multiple channels doesn’t always mean that we should.

Our research tells us that marketing email send volumes have increased significantly in recent weeks, meaning that subscribers’ email inboxes are even busier than usual. As well-intentioned as a new article or video might be, if it isn’t distributed delicately and at a considerate cadence, it could end up doing more harm than good in a company’s efforts to help audience members.

Marketers should reserve their most intimate communications channels, like email and push notifications, for key content updates during a crisis and adopt more subtle distribution approaches for their more niche materials.

For example, an SEO-optimized article that’s easily discoverable through search may be a more appropriate way to share certain new content offerings than a direct email or paid social media post, both of which could come across as excessively promotional or tone-deaf.

At HubSpot, when the pandemic was declared, we cut our social media posting by approximately 50% in the first week and reduced the number of ads we were sending to avoid overloading our audience with information at a time when there’s already a lot to process.

And when we developed a new educational content series, Adapt 2020, we made clear to potential subscribers what type of content to expect, as well as where and when it would be distributed.

The Adapt series became the cornerstone of our content strategy during the current crisis and provided a powerful proof point of the value of the diverse app ecosystem that’s deeply integrated with HubSpot’s suite of tools.

With Looker we’ve been able to share regular updates on shifting trends in sales and marketing, with Canva we’ve been able to quickly design on-brand assets to promote upcoming webinars, and with Slack we’ve been able to collaborate with confidence on all of the elements that make up the weekly content series.

With distribution channels and cadence established with our subscribers, we have been able to turn our attention towards monitoring how the crisis and the needs of our audience are evolving from week to week.

Adapt Early, Adapt Often

Crises are unpredictable by nature. And what was deeply valuable to audiences last week, may be irrelevant by the next. To provide helpful content for the duration of a crisis, marketers should prepare to continually evolve their strategy in line with their audiences’ shifting needs.

Choosing the right metrics to monitor is key to not falling behind the pace of change. Creators should closely monitor metrics that indicate engagement — such as ‘average time spent on page’ for articles and show-up rates for webinars — to gain an insight into whether or not their new content is resonating with audiences. And from there, they can use those learnings to look for ways to improve the relevance and helpfulness of their next offering.

At HubSpot, we initially focused on delivering content aimed at helping businesses to set up virtual events and adapt to the new normal of remote work.

We then quickly shifted focus to creating content to help businesses take advantage of new relief measures available by publishing the pricing and packaging changes we’ve made along with an overview of the U.S. Stimulus Package.

Following that, we shifted focus to creating content to help businesses adjust their medium- and longer-term strategies and prepare for the post-pandemic economy.

We have never witnessed such sudden and dramatic shifts in what audiences need, and the marketers that are nimble enough to adapt their strategy quickly are the ones most likely to provide meaningful help for the duration of the crisis at hand.

And by doing so, they stand to establish long-lasting levels of loyalty with their audience.

What Content Marketing Has Always Been About

It’s no secret that consumers’ trust in companies has been dwindling in recent years. According to HubSpot Research, 55% of people no longer trust the companies they buy from as much as they used to, and 71% do not trust sponsored ads on social networks.

However, times of crisis create unique environments and unexpected outcomes, one of which can be the recovery of some of that lost trust, and the deepening of long-term relationships between consumers and companies.

Audiences are turning in record numbers to businesses for resources, information, and support. Customers are taking to social media to rally support for their favorite businesses. And content marketers are returning to first principles and re-establishing helpfulness at the heart of their strategies.

There are many challenges facing businesses at this time — content strategy is just one of them — but I am hopeful that marketers adopting the advice outlined here will see their efforts rewarded in the form of closer relationships with the audiences, and the fulfillment of knowing they’ve provided help when it’s been needed the most.

After all, that’s what content marketing has always been about.

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

Today, nearly 19% of Google’s SERPs show images. That means, despite your best SEO efforts, you could still miss out on another organic traffic source: your website’s images.

How do you get in on this traffic source? Image alt text. In this piece, we’ll cover how to write image alt text so your images rank highly in search engines and drive traffic.

Table of Contents

• What is alt text?
• Why is image alt text important?
• How to Add Alt Text to Your Images
• 3 Image Alt Text Examples
• Image Alt Text Best Practices
• How Alt Text Affects SEO

Whether or not you perform SEO for your business, optimizing your website’s image alt text is your ticket to creating a better user experience for your visitors, no matter how they first found you.

Why is image alt text important?

Image alt text is important for three reasons: accessibility, user experience, and image traffic. Understanding these reasons will help you write effective alt text for all of your images. Let’s dive in.

Accessibility

In 1999, W3C published its Web Content Accessibility Guidelines 1.0 to explain how to make content more accessible for users with disabilities. One of these guidelines was to “Provide equivalent alternatives to auditory and visual content.” It meant any web page with images (or movies, sounds, applets, etc.) should include equivalent information to its visuals or auditory content.

First and foremost, descriptive text alternatives to auditory and visual content ensure everyone can benefit from the content you share, especially those with visual impairments who may use screen readers to absorb the content on a webpage. An image without a description isn’t helpful for someone using that technology and creates a poor user experience and, in some cases, poor brand perception.

For example, say a web page contains an image of an upward arrow that links to a table of contents. A text equivalent might be “Go to table of contents.” This would allow a user with a screen reader or other assistive technology to understand the purpose of the image without seeing it.

In other words, alt text helps ensure your visual content is accessible to all users, regardless of their visual ability.

User Experience

Alt text promotes accessibility and provides a better user experience to all users. For example, say a visitor has a low bandwidth connection, so your images don’t load. Instead of just seeing a broken link icon, they’ll also see alt text to glean what the image conveys.

For example, a user on your site might be able to see the image on the left. If they can’t, due to whatever reason, they’ll hear or see the alt text on the right. This will help provide a better user experience than if there were no alt text.

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Image Traffic

Another important thing alt text does for you is surface your images in search results, whether in Google Images or as image packs. Image packs are special results displayed as a horizontal row of image links that can appear in any organic position (including the #1 spot on a SERP, as seen in the example in the intro).

And, images that appear in both types of search results are yet another way to receive organic visitors. This can result in thousands of more visitors — at least, it did in HubSpot’s case.

Beginning in 2018, the HubSpot Blog team implemented a new SEO strategy that, in part, focused more intently on optimizing image alt text. This helped to increase the blog’s image traffic by 779% in less than a year, which resulted in 160,000 more organic views. You can read more about the team’s success in this blog post.

How to Add Alt Text to Your Images

In most content management systems (CMSs), clicking on an image in the body of a blog post produces an image optimization or rich text module, where you can create and change the image’s alt text.

Let’s walk through the next steps for Content Hub and WordPress below.

How to Add Alt Text in the HubSpot CMS

In HubSpot, once you’ve clicked on an image and clicked the edit icon (which looks like a pencil), an image optimization pop-up box will appear.

Here’s what this image optimization window looks like in the CMS inside your HubSpot portal:

Your alt text is then automatically written into the webpage’s HTML source code, where you can edit the image’s alt text further if your CMS doesn’t have an easily editable alt text window. Here’s what that alt tag might look like in an article’s source code:

How to Add Alt Text in the WordPress CMS

In WordPress, clicking on an image will automatically open the Block tab in the sidebar. Under the section labeled “Image Settings,”add the alt text in the empty field.

When you’re ready, click Update from the toolbar at the top of your screen.

The most important rule of alt text? Be descriptive and specific. Keep in mind, however, that this alt text rule can lose its value if your alt text doesn’t also consider the image’s context. Alt text can miss the mark in three different ways. Consider the examples below.

3 Image Alt Text Examples (the Good and the Bad)

1. Keyword vs. Detail

Bad Alt Text

alt="HubSpot office wall Singapore inbound marketing workplace murals orange walls ship it"

What’s wrong with the line of alt text above? Too many references to HubSpot. Using alt text to stuff keywords into fragmented sentences adds too much fluff to the image and not enough context. Those keywords might be important to the publisher, but not to web crawlers.

In fact, the alt text above makes it hard for Google to understand how the image relates to the rest of the web page or article it’s published on, preventing the image from ranking for the related longtail keywords that have higher levels of interest behind them.

Worst still, Google hands out penalties for keyword stuffing.

Good Alt Text

With the bad alt text (above) in mind, better alt text for this image might be:

alt="Orange mural that says 'ship it' on a wall at HubSpot's Singapore office"

2. Detail vs. Specificity

Image Source

Bad Alt Text

alt="Baseball player hitting a ball at a baseball field"

The line of alt text above technically follows the first rule of alt text — be descriptive — but it’s not being descriptive in the right way. Yes, the image above shows a baseball field and a player hitting a baseball. But this is also a picture of Fenway Park — and the Red Sox’s #34 David Ortiz clocking one over right field. These are important specifics Google would need to properly index the image if it’s on, say, a blog post about Boston sports.

Good Alt Text

With the bad alt text (above) in mind, better alt text for this image might be:

alt="David Ortiz of the Boston Red Sox batting from home plate at Fenway Park"

3. Specificity vs. Context

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Both images above have clear context that can help us write good alt text — one is from a HubSpot office, and the other is Fenway Park. But what if your image doesn’t have official context (like a place name) by which to describe it?

This is where you’ll need to use the topic of the article or webpage to which you’re publishing the image. Here are some bad and good examples of alt text based on the reason you’re publishing it:

For an Article About Attending Business School

Bad Alt Text

alt="Woman pointing to a person's computer screen"

The line of alt text above would normally pass as decent alt text, but given that our goal is to publish this image with an article about going to business school, we’re missing out on some key word choices that could help Google associate the image with certain sections of the article.

Good Alt Text

With the bad alt text (above) in mind, better alt text for this image might be:

alt="Business school professor pointing to a student's computer screen"

For a Webpage on Education Software for Business School Teachers

Bad Alt Text

alt="Teacher pointing to a student's computer screen"

The line of alt text above is almost as descriptive and specific as the good alt text from the previous example, so why doesn’t it suffice for a webpage about education software? This example dives even deeper into the topic of business school, and specifies that the ideal audience for this webpage is teachers. Therefore, the image’s alt text needs to reflect that.

Good Alt Text

With the bad alt text (above) in mind, better alt text for this image might be:

alt="Professor using education software to instruct a business school student"

Image Alt Text Best Practices

Ultimately, image alt text needs to be specific but also representative of the topic of the webpage it’s supporting. Get the idea so far? Here are a few important keys to writing effective image alt text:

• Describe the image, and be specific. Use both the image’s subject and context to guide you.
• Add context that relates to the topic of the page. If the image doesn’t feature a recognizable place or person, then add context based on the content of the page. For example, the alt text for a stock image of a person typing on a computer could be “Woman optimizing WordPress website for SEO” or “Woman researching free blogging platforms,” depending on the topic of the webpage.
• Keep your alt text fewer than 125 characters. Screen-reading tools typically stop reading alt text at this point, cutting off long-winded alt text at awkward moments when verbalizing this description for the visually impaired.
• Don’t start alt text with “picture of…” or “Image of…” Jump right into the image’s description. Screen-reading tools (and Google, for that matter) will identify it as an image from the article’s HTML source code.
• Use your keywords, but sparingly. Only include your article’s target keyword if it’s easily included in your alt text. If not, consider semantic keywords, or just the most important terms within a longtail keyword. For example, if your article’s head keyword is “how to generate leads,” you might use “lead generation” in your alt text, since “how to” might be difficult to include in image alt text naturally.
• Don’t cram your keyword into every single image’s alt text. If your blog post contains a series of body images, include your keyword in at least one of those images. Identify the image you think is most representative of your topic, and assign it your keyword. Stick to more aesthetic descriptions in the surrounding media.
• Review for spelling errors. Misspelled words in image alt text could hurt the user experience or confuse search engines crawling your site. You should review alt text like you would any other content on the page.
• Don’t add alt text to every image. You should add alt text to most images on a webpage for the sake of SEO, UX, and accessibility — however, there are exceptions. Images that are purely decorative or are described in text nearby, for example, should have an empty alt attribute. For a more detailed breakdown of when to add alt text and when to not, check out this decision tree.

How Alt Text Affects SEO

According to Google, alt text is used — in combination along with computer vision algorithms and the contents of the page — to understand the subject matter of images.

Alt text, therefore, helps Google to better understand not only what the images are about but what the webpage as a whole is about. This can help increase the chances of your images appearing in image search results.

With Google’s rollout of Search Generative Experience (SGE), high-quality and contextual alt text ensures your content is in the mix of the new AI-powered snapshot of key information.

For example, Google notes that its SGE can give people a well-rounded shopping experience with noteworthy options, product descriptions, pricing, and images in one single snapshot. If your product images have descriptive and specific alt text, you give search engines the context to know when to surface your product as a high-quality choice in someone’s results.

When creating content on a topic, consider how your audience might prefer to find answers to their questions on that topic. In many cases, Google searchers don’t want the classic blue, hyperlinked search result — they want the image itself embedded inside your webpage.

For example, a visitor looking up how to remove duplicates in excel might prefer a screenshot so they can understand how to complete the task at a glance.

Image Source

Because this image has optimized alt text, it appears in image search results for the longtail keyword “how to remove duplicates in excel.” Since the post also appears in the web search results for the same keyword, visitors could land on the blog post through these two different channels.

Adding Image Alt Text to Your Website

So, where do you start when developing alt text for your blog posts and web pages? Consider performing a basic audit of your existing content to see where you can incorporate alt text into previously untagged pictures. Watch to see how your organic traffic changes among the pages that you give new alt tags.

The more images you optimize, the better your SEO strategy will be moving forward.

Editor’s note: This post was originally published in September 2018 and has been updated for comprehensiveness.

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

Content managers build a company’s content strategy, create targeted and relevant content, and distribute marketing communications to audiences online. They are organized, well-versed in fostering a brand voice, and often know their way around a blog post.

You might just be learning about the content management role and want to know the basics. Or, maybe you know this is the job for you, but want to make sure you’re prepared to be successful.

Below, you’ll find everything you need to know about content managers, from what they do to how to become one. Let’s take a look.

Skip to:

• What Is a Content Manager?
• What Does a Content Manager Do?
• Content Manager Skills
• Becoming a Content Manager

What are content managers, and what do they do?

Content managers develop and distribute timely, relevant content for audiences. To do that, they have a deep understanding of their company’s brand voice and use it to communicate with customers.

In addition to creativity, being a content manager usually involves the management of projects and a content team. They also might collaborate across other teams for projects.

This role is not entry-level — content managers are generally expected to lead their team and foster growth, so it’s a job that’s filled by someone with a couple of years of experience in marketing, communications, and project management.

That was just an overview of content managers and the job role. Next, we’re going to talk about some specific duties of a content manager.

The role of a content manager can depend on company structure and size. For instance, a startup’s content manager might be their only marketer, while an enterprise company might have content managers assigned to multiple teams.

You might find a content manager taking the ownership over an editorial calendar, developing content topic strategy, compiling data reports, managing social media accounts, or writing long-form editorial pieces.

Alicia Collins, Global Brand Marketing Manager at HubSpot, says, “Content managers wear many hats. Their job consists of so many moving parts — managing blogs, managing social, managing offers … in some cases, they can be a one-person marketing team.”

Even so, there are common responsibilities that define a content manager. Let’s take a close look.

Content Manager Responsibilities

The responsibilities of a content manager include:

• Audit the existing content on the company’s website for brand voice, relevance, and optimization
• Research competitors to find content gaps and keyword gaps that your company hasn’t yet covered
• Create a new content strategy that can help your company reach its traffic goals
• Promote a consistent brand identity through the company’s social media profiles
• Create a long-term and short-term content publishing calendar and social media calendar
• Write the new content or manage a team of freelancers and writers to create the new content
• Monitor the performance of the content through online tools such as Google Analytics, Ahrefs, and Google Search Console

What sorts of skills do you need to carry out these responsibilities? We’ll dive into more detail up next.

So, you know what a content manager does. What about some of the skills you’ll need to exceed as one?

Content managers are brand advocates and know that the way stories are delivered reflect their company’s brand and audience preferences. We’ve lightly touched on a few of the skills you need to be a content manager, including creativity, writing, data interpretation, and organization.

But it’s also imperative to have working knowledge of a few other things.

1. SEO Copywriting and Blogging

Content managers need to have a general understanding of SEO. That way, you can effectively reach audiences through organic search. In addition, you’ll also have to know how to be a storyteller using the voice of a brand, and how to connect with customers using that brand voice.

Take it from Senior Podcast Producer Matt Brown, who says, “Empathizing with your audience and telling a story worth listening to is always the greatest skill a content manager should have.”

In order to deliver those stories, you’ll need to be familiar with copywriting and editing. Writing skills would be applied to writing marketing communications and blog posts. You’d also use them when editing the work of others.

If you’re worried about the grammar and comprehension front when it comes to writing, check out Hemingway Editor or Grammarly. Hemingway Editor is a free website that checks your writing for technical errors and readability, while Grammarly is software that analyzes your work, spell-checks it, and offers suggestions on how to improve sentence structure.

2. Data Analysis

As a content manager, you’ll spend some time analyzing datasets. Data from past campaigns, SEO research, and audience behavior are all helpful numbers to look at in order to execute job functions, because they inform leadership decisions and collaborative projects.

You’ll want to get familiar with tracking the following metrics:

• Pageviews and traffic
• Impressions and CTR
• Average position on Google SERPs
• Conversion rate

If you don’t analyze the results from your content performance, you won’t know if your messages are accurately connecting with your customers.

3. Basic Coding

By no means do you need to be a code whiz to become a content manager, but knowing some HTML and CSS can help you jump in when you don’t have a web developer on hand. As a content manager, you’ll be tinkering around with your website’s content management system. That may sometimes necessitate inserting a line or two of HTML and CSS code.

4. Content Management System Proficiency

On that note, you should know your way around popular content management systems such as Content Hub and WordPress. You’ll be directly editing the content on your company’s website, so you’ll want to know how to use a CMS.

Content Hub offers a 14-day trial that can help you get acquainted with a top-of-the-line content management system in an intuitive drag-and-drop environment. Once you learn Content Hub, you can try your hand at a more complicated system such as WordPress.

5. Marketing Tools

You’ll also want to know your way around a few other tools. Generally, knowledge of one or two marketing tools for every facet of content production and management will cover your bases. This includes programs to enhance content as well, such as automatic grammar check software or graphic design tools.

Mastering Google Analytics and Search Console is a must for properly tracking your marketing analytics. On the creative side, tools like Canva, will help you quickly create a variety of visuals from social media posts to infographics.

It’s also a good idea to know about how social media is used as a business tool, and when that applies to marketing campaigns for your company. To help with social media management, knowing how to use a tool like HubSpot would be beneficial.

6. Strategic Planning

As a content manager, you’ll spend ample time strategizing how to deliver targeted messages to your audience. That means you won’t throw out messaging willy-nilly, but very carefully and strategically craft the messaging’s wording and timing.

Justin Champion, Principal Product Manager at HubSpot, says, “An effective content manager needs to have a vision of what story they’re trying to tell. This will help them create a cross-platform content strategy that will give the best experience possible to their audience.”

7. Time Management and Organization

As a content manager, you’ll be handling various content calendars and juggling a wide variety of responsibilities. That makes organization and time management skills a top quality of the best content managers out there.

Luckily, you don’t have to be innately organized or a strict time-keeper. You can use project management apps to keep everything going along smoothly. Remember, as a content manager, you’ll likely be the leader of a team and the go-to person for status reports. As such, you’ll want to be as organized as possible. That way, you’ll have access to the information you need when you need it.

8. Leadership

A good content manager has some leadership skills under their belt — but this doesn’t necessarily mean that you need to be an extrovert speaking at the front of the room. You can be a leader by keeping the content management projects progressing smoothly, sending reports before higher-ups ask for them, and launching new campaigns to keep your company top-of-mind for leads and customers.

In some cases, you may need to manage a team of content coordinators or writers. That’s where more traditional leadership skills come in, such as being a great people manager and adopting a leadership style that helps your team grow. Pay close attention to the wording in any job listing for a content manager. You could be the only person in your team or the leader of your team.

So, you know what it takes to be a content manager. But how do you get there? Time to find out.

How to Become a Content Manager

As with most of life’s experiences, your career path may not be a linear progression. While everyone’s path to content management varies, there are a few steps you can take to prepare yourself for the role and set yourself up for success.

1. Take a content marketing certification course.

No matter your background or years of experience, if you’re shifting from another career into content management, you’ll want to re-learn the ropes of content marketing to ensure you’re up-to-date.If you’re coming from a completely unrelated field, consider taking courses on digital marketing for an introduction to the basics.

Take a course to help you strengthen your content marketing skills. I recommend starting with our certification course. Upon completion, you’ll get a certificate that verifies your comprehension of content marketing (plus, you can add it to your LinkedIn profile).

2. Consider higher education.

While a degree will not always be necessary to land a content management role, it can certainly be a useful foundation. A degree in marketing, communications, journalism, or a related field is common among content managers. Why? They provide the basics of media best practices and ensure practitioners have a good grasp of storytelling and written communication.

3. Get familiar with SEO.

At countless firms, content marketing is synonymous with search engine optimization or SEO, so you’ll want to have a firm grasp of the concept as you seek a content manager role. If you don’t know the rules of SEO, you might write content that’s not appropriately targeted or that doesn’t serve a purpose other than filling up your company’s blog.

You’ll need to know how to carry out keyword research and use the appropriate software to find “green space” for your company’s website. Green space refers to keywords with low competition and high potential for serving your audience’s needs.

4. Create a personal website.

There’s no better way to start content management than by building a personal website with content that you uploaded and wrote yourself. This website could be for your own personal brand, for a company idea you’ve had for a while, or simply for fun. Whatever it is that you create, you want to get familiar with creating a website from start to finish, so that when it’s time to manage your future employer’s site, you can do it easily.

You’ll learn a few things through this process, including how to upload content and media, how to manage that content once it’s been uploaded, and how to effectively structure your site. It’ll also teach you how to get around a content management system.

Use your learnings from this process to give thoughtful answers to your interviewers when you’re applying for content management roles.

5. Consider freelancing to gain experience.

In addition to creating a website to boost your personal brand, freelancing is an excellent way to gain experience and build your portfolio. Potential employers want to see proof that you can deliver on their campaigns. So taking on projects as a freelancer and displaying successful ones on your personal website will help you gain practice and credibility.

Sites like Media Bistro and Fiverr can help you find contract or freelance work to help fill your resume. The more work you can pick up, the better as each project will help you hone your marketing skills and gain confidence.

6. Apply for an entry-level marketing role.

It’s time to search for a role. Unfortunately, content management is a mid-level role, meaning that most content managers have been in the marketing industry for a few years. If you’re just now getting started with marketing, you’ll want to start with an entry-level role first, then move up into content management.

Your best bet is to apply for a marketing coordinator role. Marketing coordinators typically oversee the day-to-day responsibilities of running marketing campaigns. This entry-level role will help you learn how to run a successful campaign, in addition to getting familiar with all of the stakeholders that need to be involved.

Another entry-level option would be a social media coordinator role. Social media coordinators are responsible for curating content for a brand’s social media platforms. This role will still be within the marketing department and give you the opportunity and liaise with other marketing experts on the team.

Not all marketing roles are created equal. Look for the following words in the job posting to ensure you’re starting on the right foot:

• SEO
• Blogging
• Writing

If the job posting seems too general or if it seems to concern more traditional marketing methods, such as live event marketing or advertising, you’ll want to avoid it. Content managers work almost exclusively on the digital side of marketing.

7. Take on content management tasks within your role.

In your entry-level role, you’ll want to take on the duties of a content manager without yet being a content manager by name. For instance, if your team is missing a content calendar, could you volunteer to create one (without stepping on anyone’s toes)? What about volunteering to upload the week’s new content onto the CMS?

It’s important to continue expanding your technical and practical content management skill set as you gear up to apply to an actual content manager role.

8. Apply for a content manager role.

Once you have enough experience under your belt, it’s time to move into content management — either by becoming the manager of a content team or taking on more strategic roles within a marketing team.

Remember to use every piece of experience you’ve gathered thus far to show how well you can communicate with an audience and how well you’ve distributed content in the past. Lead with the results of your actions and measure them in numbers. Content reach, organic traffic, and other engagement metrics are just a few data points you can use to show how effective you can be as a content manager.

Start Sharpening Your Content Management Skills Today

If you’re looking to become a content manager, it’s critical to deepen your knowledge of content marketing and SEO. Refining your skill set ensures that you’re staying up-to-date as the industry changes. This is a must for content managers. If you don’t know how the industry is changing, you won’t be able to effectively connect to your audience — and connecting to your audience is what will make you an excellent content manager.

Editor’s note: This post was originally published in April 2020 and has been updated for comprehensiveness.

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

Getting lost sucks. It doesn’t matter if you’re in a city or a corn maze, the ambiguity of not knowing where you are and what could happen next can make you break out in a cold sweat.

Website visitors feel the same way when they land on a jumbled website. Nearly one in two people leave a website after visiting just one page. We don’t have a lot of time to make a good impression on a user, and with a poor site architecture, you’re guaranteed to increase bounce rates.

It’s critical to structure your site in an intuitive and easy-to-navigate way to retain your audience’s attention. If you don’t, they’ll bounce in seconds. And if people leave your website because your user experience is messy, search engines won’t think highly of you, either.

If you need help structuring a website that will engage an audience and rank on Google, we’ve got you covered. We’ll teach you what website architecture is, why it’s important for UX and SEO, and how you can develop a sound architecture for your own website.

Without question, your website structure plays a critical role in retaining users and boosting conversions.

Implementing a website structure helps you design your website for the user experience. You might have the most amazing content, but if users can’t find it, they’ll leave for a competitor’s site.

A typical website structure looks like a rooted tree graph, in which the home page is the root. The pages that are linked out from the home page are branches, and from there, each page has additional branches sprouting from it. These branches then link to each other.

Here’s what that typically looks like:

Why is website structuring important?

A sound website architecture strengthens your website’s user experience. When you structure your website in an intuitive way, users can seamlessly find the information they’re looking for.

Plus, when your user experience is strong, your search engine rankings will be, too. Users will spend more time on your website and link to your web pages, which are both heavy indicators that your brand creates quality content.

Furthermore, a solid website architecture:

• Helps search engines effectively crawl your website.
• Encourages deep site navigation by providing more pages for users to visit.
• Distributes “page authority” more equitably, so that a page isn’t left out.
• Strengthens topical authority because of the strong internal linking structure between related or similar topics.
• Increases conversions by making it easier to find products and lead-generating content.

Let’s take a look at a few best practices you should keep in mind when designing your site’s architecture.

1. Create a simple top-level navigation menu.

First, don’t provide too many top-level menu items. Second, be sure to deliver the content that’s promised based on the menu item’s name.

For instance, if your users click on the “Email Marketing” tab on your blog’s homepage, they expect to be directed to a list of email marketing posts. From this page, you also need to design a simple navigation path back to your blog’s homepage and your website’s homepage.

Check out an example below from our own website:

The menu is divided into three simple menu items: Software, Pricing, and Resources. Under the “Resources” tab, users can find different resources that are divided into different designations.

Don’t make your users think too hard. A hard-to-navigate website will have a high bounce rate. Users don’t want to waste time trying to find information on your site. If they do, they’ll just leave. So practice empathy and provide an intuitive web experience.

2. Keep your URLs simple and user-friendly.

No user wants to read a URL structured like this:

example.com/store/rackets/default.aspx?lang=en&category=98a20

It’s important to create user-friendly URLs. Most CMS systems, such as Content Hub and WordPress, automatically create a user-friendly URL based on your page’s title. It will usually read as follows:

example.com/page-title

You can also create subdirectories that are easy to follow.

example.com/topic/subtopic/page-title

Tip: While subdirectories are helpful from a UX standpoint, they aren’t required to reflect your site’s architecture. Internal linking matters more than URL structure. That means that you can structure your URLs as follows:

example.com/topic

example.com/subtopic

example.com/longtail-keyword-one

example.com/longtail-keyword-two

You simply have to connect them to each other and to their parent pages with internal links.

3. Model your website architecture after the top players in your industry.

Your customers are used to the website architecture of major brands in your industry, so if you run an ecommerce store, analyze how Amazon structures their website and emulate them. Your website will seem more familiar and, in turn, easier to navigate.

4. Keep your website consistent.

Your website’s navigation format, design principles, and link displays should all follow a consistent pattern. Keeping these elements the same will keep your users on your site longer because it’ll be easier for them to quickly navigate to new pages and click on links.

5. Implement the pillar-cluster internal linking model.

In the pillar-cluster model, you have a parent page (the pillar) linking out to child pages (the cluster). These child pages then link to each other, creating a cluster.

This model makes your internal linking structure clearer and effectively directs users to other pieces of relevant and useful content. When users come across an internal link on your website, they should immediately understand which piece of content the link will direct them to and why that content is linked from the page they’re currently on.

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

We’ve all been there: staring intensely at the screen, willing ideas to come to our minds. When words or ideas aren’t shooting out of our minds or fingertips, we know we’ve entered a writers’ block rut.

This is where brainstorming tools come in. By helping us generate and organize ideas, they can help both individual marketers, or teams who are always brainstorming. 

With features like virtual whiteboards, mind maps, and voting systems, today’s brainstorming tools foster efficient idea generation and collaboration among team members, regardless of their physical location.

In this post, we will cover:

• AI Brainstorming Tools
• Collaborative Brainstorming Tools
• Note-Taking Brainstorming Tools
• Free Brainstorming Tools
• Brainstorming Templates
• Brainstorming vs. Mind Mapping

AI Brainstorming Tools

HubSpot AI Content Writer

Get started with the AI Content Writer

HubSpot AI Content Writer is a brainstorming tool that can help you when you’re stuck. If you need to create content, whether it’s an email, a landing page, a blog post, or a social post, you can tell the software the audience you’re writing to, the message you want to communicate, the length, and the tone you’d like to convey.

For example, I gave it a prompt to brainstorm ideas for a blog post about how to set up an e-commerce shop. In return, I received a list of blog post ideas I can pursue.

You can also use AI Content Writer to generate outlines, headlines, and content ideas in a pinch. 

Price: HubSpot AI Content Writer is available as part of Content Hub, which offers a free version, Starter at $23 per month, Professional at $360 per month, and Enterprise at $1,200 per month.

Collaborative Brainstorming Tools

Lucidspark

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If you like sticky notes, Lucidspark might be the brainstorming tool for you. The software is an interactive whiteboard that supports real-time collaboration by allowing you to chat, leave comments, react with emojis, and vote on ideas. You can simply type your ideas on a sticky note, or use drawing tools to mark something up, and drag or share your thoughts to the canvas. 

Lucidspark also offers customizable brainstorming templates for brainwriting, concept summaries, storyboarding, mind mapping, and wireframes. Lucid supports basic Excel import for Individual and Team accounts.

Pricing: Free version available. Individual at $7.95, Team at $9 per user, and custom pricing for Enterprise.

Miro

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Like Lucidspark, Miro is a collaborative brainstorming tool that fosters an open teamwork style with a whiteboard user experience. It also offers more than 200 brainstorming templates includingstickies, user story maps, and brainwriting. Additional features like chat, comments, sticky notes, and video allow you to bounce ideas off your team and gather feedback.

Miro can also import data from spreadsheets and integrates with popular tools like G Suite, Microsoft Teams (and Excel), Slack, and Zoom.

Pricing: Miro offers a Free version, Starter at $8 per member per month, Business at $16 per member per month, and custom pricing for Enterprise.

Milanote

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Milanote is another online whiteboard that enables you to collaborate with teams. You can write notes and to-do lists; upload images, Excel documents and design files; save text, images, and links from the web; and add notes and photos from your phone.

Unlike similar whiteboarding tools on this list, Milanote’s geared towards design and creative teams with its ability to support design files.

Pricing: Milanote offers a free version with paid plans starting at $9.99 per person per month and team upgrades starting at $49 per month (billed annually).

Note-Taking Brainstorming Tools

TheBrain

 

TheBrain is a note-taking brainstorming tool with AI features. It aims to digitize your thoughts and organize everything you need for brainstorming in one place by enabling you to take notes and save files, web pages, images, and emails to the platform. Though it’s note-heavy, you can also structure and visualize the writing with outline view, thought icons, and embedding of images, videos, and links into your notes.

You can also generate outlines and content by leveraging TheBrain’s AI capabilities.

Pricing: Free version available. Pro Service at $15 per set per month, Pro License at $219 one-time, and Pro Combo (License and Cloud Services) at $299 per seat per year.

Evernote Teams

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Evernote Teams is a note-based collaboration tool with brainstorming features. You can access shared notebooks and spaces and collaborate in real-time by editing notes with team members.

Evernote Teams integrates with Google Suite, Slack, and Microsoft Teams.

Pricing: Free trial available. Pricing available upon request.

Free Brainstorming Tools

HubSpot Campaign Assistant 

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HubSpot Campaign Assistant is a free AI-powered brainstorming tool for marketing campaigns. If you’re encountering roadblocks, Campaign Assistant can help you brainstorm marketing campaigns, whether you need copy for a landing page, marketing email, or Google ad.

You can share details about your campaign and select a tone of voice that aligns with your brand. With just a few clicks, you’ll receive copy highlighting your selling points and incorporating your desired call to action. 

For example, when I used this tool to create an email marketing campaign for an online Halloween sale at a costume store that also sells Halloween home decor, I gave the tool a description of what the campaign was about, key facets my audience should know about, a call-to-action, and a writing style. 

Within seconds, Campaign Assistant generated a ready-to-use email in an excited and humorous tone.

Pricing: Free.

Google Docs

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You’re probably already familiar with Google Docs. It’s a classic brainstorming tool that enables you to type out ideas, and collaborate with your team by sharing docs. 

I use Google Docs on a nearly daily basis — in fact, I wrote the draft for this blog post on Google Docs. Before delving into a blog post, I would create a separate document for to brainstorm a good outline.

Google Docs also integrates with other popular brainstorming tools, making it a helpful supplementary software.

Pricing: Free

Brainstorming Templates

Brainstorming can be intimidating, especially when you’re staring at a blank slate. This is how brainstorming templates can help.

Brainstorming templates are pre-designed frameworks or structures that guide and organize the brainstorming process. These templates provide a starting point for teams to generate ideas and encourage structured thinking. Whether in the form of mind maps, SWOT analysis, or decision matrices, these templates help individuals and teams explore different angles, foster collaboration, and ensure that no important areas are overlooked.

By using brainstorming templates, teams can streamline their ideation process, stay focused, and ultimately increase their chances of generating innovative and effective solutions.

Here are some brainstorming templates:

• HubSpot’s Free Brainstorming Template 

• Asana
• Canva
• Lucidspark
• Miro

Brainstorming vs. Mind Mapping

Brainstorming and mind mapping are two distinct techniques employed in the creative process. While brainstorming focuses on generating a large quantity of ideas without any evaluation or organization, mind mapping involves visually organizing and establishing relationships among these ideas. In brainstorming, ideas can be random and diverse, allowing for a free flow of creativity.

On the other hand, mind mapping uses a central point as a starting point and branches out to connect related sub-topics and ideas, creating a structured and hierarchical visual representation. Brainstorming is the initial step in idea generation, while mind mapping facilitates the organization and understanding of these ideas for further development and implementation.

Get Started With Brainstorming Tools

From capturing and organizing ideas to leveraging artificial intelligence for content generation, brainstorming tools have become essential. With their intuitive interfaces and powerful features, brainstorming tools empower you and your team to unleash creativity, think outside the box, and find unique solutions to complex problems.

Get started with tools like HubSpot’s AI Campaign Assistant..

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

Your pricing page is a prime opportunity to take control of the price conversation and make it even easier for people to buy.

Searching for a product’s price is a natural part of a customer’s buying decision. The majority of people who have made it down the funnel far enough to consider buying from you will likely look at your pricing page.

What does a great pricing page look like? To inspire you, we break down the must-haves of a good pricing page and share the best examples of pricing page design. Check them out below.

What makes a great pricing page?

If your pricing page isn’t well-designed and user-friendly, you risk losing people before they click the “Buy Now” button. You’ll notice the best pricing pages have clean layouts, use simple language that speaks to the customer, and aim to inspire trust between the business and the user.

Let’s take a look at the must-have features of a high-performing pricing page.

User-Friendly Layout

The best pricing pages are easy for users to navigate. This doesn’t mean you need to design your pricing page in the same way you would a landing page, which are often pared down for the purpose of getting a form submission.

You can still include plenty of information in your pricing page, but the fonts, colors, links, and buttons must be easy to follow with the eye. Even if you have multiple products and packages — like HubSpot does — it should be clear where users have to click to see the pricing for their desired product.

Remember to keep important information above the fold, such as a value proposition and at least one call-to-action button.

Hot tip: Interested in learning more about marketing terms such as “above the fold” and “call-to-action”? Check out our podcast below, and make sure to follow for more useful content. 

Simple Language

The pricing page can be a good place to get fancy with jargon, especially if your target customer is an advanced professional in their field. But for at least one package, consider keeping the information accessible and jargon-free — so that someone who’s not an expert in the field can tell which package would work best for their team.

You can toy with this rule depending on the package, too. For instance, on HubSpot’s pricing page, the starter package for Marketing Hub uses extremely simple language. “Forms,” “email marketing,” and “live chat” are easy to understand. Non-marketers will immediately know what they would get out of a starter subscription.

For the professional package, however, the story is different. “ABM tools and automation,” “A/B testing,” and “Omni-channel marketing automation” are highly specialized terms that only the most experienced marketers will understand.

Your language will differentiate your packages and make it clear to a user which one they should choose.

Crystal Clear Pricing

The best pricing pages have clear packages that accommodate a wide variety of company sizes and budgets. Or, if you serve primarily enterprise firms, you’ll make it clear through your language that you only serve that segment. Instead of including pricing, for instance, you might instead include a “Talk to sales” button so that enterprise buyers can get a quote.

Consider including both monthly and yearly subscription terms, especially if you sell a SaaS product. If you’d like to acquire customers abroad, give users the ability to see pricing in their local currency, too. These small changes will ensure that there are no barriers to conversion. Remember to A/B test your pricing to find out what works best for your customers.

Ready to look at some of the best pricing pages online? We’ve curated the best ones below.

Pricing Page Examples

1. HubSpot

The HubSpot CRM platform is comprised of five products: Marketing Hub, Sales Hub, Service Hub, Content Hub, and Operations Hub. The pricing page, however, keeps it simple by offering each one individually, giving users a chance to choose the one that most applies to their needs. If users are interested in a bundle, they can toggle the tab at the top to get bundle pricing.

Note the differences in call-to-action buttons, too. Everyone can get immediately started with a Starter subscription through the self-service “Buy now” button. But if you’re interested in a more advanced suite, the page prompts users to “Talk to sales” instead.

This is an excellent example to copy if you sell multiple products within one suite, and especially if you serve a wide range of customers, starting from freelancers all the way to enterprise companies. The calls-to-action should be different for each one.

2. Box

Box’s pricing page is informative, intuitive, and actionable — starting with the heading right at the top of the page, which prompts users to “choose the best plan” for their business. One thing they did really well was allowing users to choose their buyer persona by offering two call-to-action buttons at the top: “Individuals and Teams” and “Business Plans.” This makes the user experience far simpler. After all, if you’re thinking about buying Box for your business, there’s really no reason you’d need to see the personal pricing plans (and vice versa).

Another thing they do well is highlight the most cost-effective option on the page — not only by labeling it “Most Popular,” but also by designing that option to pop out. That’s a great way to generate more click-throughs on that package.

3. Zendesk

The first thing you see when you arrive at Zendesk’s pricing page is the header text: “Everything you need for best in class service.” Pricing pages can sometimes make users a little uncomfortable, and it’s reassuring copy like this that builds trust between a business and its prospects.

We love that the pricing page is divided among several sections: “Plans for everyone,” “Plans for enterprises,” and “Frequently asked questions, answered.” Providing a lot of information like this on your pricing page is really helpful for your users, but it can be hard to do it in a way that doesn’t confuse people or create clutter on the webpage. Dividing the information into clearly marked tabs and sections is a great way to make the information manageable for your users.

Finally, if you scroll down a little on Zendesk’s pricing page, you can find a prompt to see the plans compared. We love how they show the full list of features and what you get with each plan — all without the user navigating away from the page. This sort of transparency help your salespeople sell the right product to the right customers, which ultimately helps satisfy customers long-term and reduce churn.

4. Detectify

Detectify’s pricing page design is a little out of the ordinary, but it makes for a really cool user experience. Users can choose between two simple options, depending on their use case. Users can either buy a security subscription for websites they’re hosting, or for applications they’re building. This works really well for a single product with a price that only changes depending on what you’re using it for.

Plus, we’re suckers for simple calls-to-action. Both of the buttons prompt the user to start a free trial, making it simple for visitors to understand what they need to do.

5. Wistia

Like any page on your website, design is just as important as the information you provide. Wistia has one of the most visually pleasing pricing pages we’ve seen thanks to a nice, clean, and colorful layout, and whimsical lines that align with their playful brand.

They also use language that makes it easy for visitors to find a pricing plan that suits their needs. Under each option, they provide a short description of the ideal customer for that option. For example, the Pro version is “For businesses investing in marketing with videos and podcasts.”

Finally, we love that the amount of videos you can create is included in the feature comparison. Why? Because it clearly states the value of each subscription; there’s no guessing. Wistia successfully speaks their customers’ language.

6. Casper

Thanks to minimal copy and great use of negative space (i.e. the blank space surrounding objects in design), this page is both well-designed and easy to follow. But what we really love on this page is their well-worded refund policy: “After you buy your mattress online, we’ll ship it for free. If you’re not in love, we have a 100-night trial. We’ll pick it up and give you a full refund after the 30-Night Adjustment Period. “

The fact that the company will go to a dissatisfied customer’s house and pick up the mattress for no charge, along with giving a full refund, is a great testimonial to their dedication to customer service. This serves as a way to build trust with prospects before they even buy, and is sure to help create advocates down the road.

If you have a refund policy, be sure to include it on the pricing page to reassure users who may be on the fence about buying.

7. Squarespace

Like Zendesk, Squarespace employs strong header copy: “Set up your site, pick a plan later.” Right away, they’re reassuring users that they don’t have to pay just to try it out; visitors can immediately try the platform by clicking the “Get Started” button.

We also love that they include frequently asked questions right on the same page as the pricing matrix. That way, users can get many of their questions answered without having to dig for answers.

8. Ticketleap

Here’s another take on header copy from Ticketleap that captures users’ attention right away. When you arrive at their pricing page, the first thing you see are the words “Simple, Straightforward Pricing.” This phrasing aims to make users feel like Tickleap is on their side — they won’t get secretly up-charged once they sign up on the platform.

Later down the page, users can calculate how much they would pay for Ticketleap and get the simple pricing they were promised at the top of the page.

9. Slack

Slack’s pricing page is another example of great page design. The pricing options are within a simple, easy-to-scan table that is pleasing to the eye, and their feature comparison is easy to skim. Notice that their Enterprise Grid subscription prompts users to “Contact Sales.” This is a great way to prompt high-caliber customers to get an account manager and work out a custom solution.

Finally, although the header copy is simple, it effortlessly conveys Slack’s value proposition. The app will help your company “make teamwork more productive” — and more productive teams result in an increased ROI.

10. BombBomb

The folks at BombBomb took a different approach than most. The very first thing you see when you land on their pricing page is a large header saying “Find the video messaging plan that’s right for you,” along with a simple three-column chart on the packages that are available. Only when you scroll down do you see the individual features for each subscription.

This is a great example of a business designing its pricing page based on specific goals. If your goal is to keep it simple while increasing sign-ups, this is one way to help your cause. Take note of the reassuring subheader copy, too: “Join the 50,000+ business professionals who use BombBomb video messages to rehumanize their communication.” From that, you know that others have benefited from using this product, too.

11. Pagevamp

Trust elements are great additions to any pricing page. Pagevamp took the cue and placed their trial policy right at the beginning of the page, which says that “Every plan starts off with a 14-day free trial.” Copy like this might prime a user to look at the price packages and think to themselves, Hey, if I don’t like the product, I don’t have to commit.

While no one wants their customers to churn, you increase the value of your product by providing a free trial. If you force customers to sign a yearly contract without a trial, you’re essentially saying, “I know you’ll want out, so I’m locking you in for a year.” That’s a poor policy that might generate short-term revenue but create unhappy customers and poor word-of-mouth down the line.

12. Acquia

The simpler your business’ pricing page, the better user experience you’ll offer — but this gets harder the more complex your product and pricing model. Acquia is one such company, but they do a great job in this example. When you land on the page, you don’t see the product’s pricing. Instead, you get information on choosing the right self-service option for you.

You also have the option to contact Acquia directly and get an agent to help you pick the right product. This is important if you offer a complex product that might stump professionals who don’t specialize in your field.

As you scroll down, you can then see pricing depending on the region where you’re located. For each one, you get two options: a “Personal” self-service option or “Small” self-service option. Enterprise businesses also have the ability to get in contact with the sales team. This makes it easy to select a package depending on your background and buyer persona; again, there’s no need to guess.

The Right Pricing Page Design Will Boost Conversions

Take your time building your pricing page — it’s one of the most important factors in a customer’s buying decision. Test it repeatedly, change elements and colors, and keep the design user-friendly and clean. In no time, your company will see more leads come in through the pricing page, increasing conversions and boosting your revenue.

Editor’s note: This post was originally published in December 2015 and has been updated for comprehensiveness.

 

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

You’re out with friends, laughing, having a grand old time — when someone asks the group a total brainteaser: “Why don’t ‘B’ batteries exist?”

You’re stumped. Your friends are stumped. You whip out your smartphone and type the question into the Google machine. And boom: Up pops a battery company’s blog post on the nationally uniform specifications for the size of battery cells. It’s exactly what you were looking for, you nerd.

But here’s the thing: The content on the website is loading as if you’re looking at the site on the desktop. In other words, the font and pictures are really tiny, and you’re finding you have to zoom in and scroll back and forth to read and interact with the content. Now that’s an annoying user experience.

This is an example of a viewport issue.

What’s a Viewport?

A website’s viewport controls the width of a webpage for the device a user is viewing it on.

If you don’t configure your website’s viewport properly, you’re dooming your mobile visitors to several, frustrating minutes of pinching and zooming. (That is, if they even choose to stay on your site.) And trust me, that’s probably a lot of your website visitors, seeing as mobile search queries have already begun to surpass desktop.

If your website’s built on Content Hub, you don’t need to worry about configuring a viewport. Your site will automatically adjust to any device’s viewport. But if it’s not, even if you’re using responsive design, you’ll need to configure your viewport in order to offer a good experience to your mobile visitors.

In this post, I’ll show you how to do just that. But first, let’s get a little better of an understanding of how viewports work and what they look like.

What Your Site Looks Like With a Viewport vs. Without

When you don’t set a viewport for mobile devices, those devices will render a webpage at the width of a typical desktop screen and then scale to fit the screen so that the text and graphics are super small. This is called the “fallback width,” and it ranges from 800–1024 pixels.

When you do set a viewport for mobile devices, the webpage’s width will scale automatically to a user’s mobile device, giving them a much better experience.

What does that look like? Below, the screen on the left doesn’t have a viewport configured, so the mobile browser assumes desktop width. The screen on the right does have a viewport configured, so the mobile browser knows to match the device width and scale the page so the content’s easily readable.

Image Credit: Google Developers

First, Check to See If You Have A Viewport Configured Already

To check, go to the Google Mobile Ready Check website. Paste your URL into the empty field and hit “Submit” at the bottom. The tool will run your website through Google’s mobile-friendly test, and if your viewport is not configured, it will tell you.

If your viewport isn’t set up, keep reading.

How to Configure Your Website’s Viewport

To configure a mobile viewport, all you have to do is add a meta viewport tag to any and all webpages you would like to be mobile-friendly.

To do this, simply copy the HTML snippet below and paste it in the header of your site.

<meta name=viewport content="width=device-width, initial-scale=1″>

In many cases, placing this viewport tag in the header file will have the viewport carry across the whole site, making your entire website more mobile-friendly. But be aware you may have to add the viewport tag to each and every webpage individually, especially if you use different software for your website versus your landing pages. If you’re not using an integrated solution like HubSpot Landing Pages or Content Hub, you’ll have to manually check to make sure your landing pages, site pages, and blog have this viewport tag so they’re mobile-friendly.

Note: Adding this tag won’t make your website responsive to mobile devices — that’s an entirely different process, described here — but it will make it so mobile users don’t have to zoom in and out and scroll back and forth to read and interact with the content on your website.

What’s with the red text?

If you leave the red text (“device-width”) the way it is, that just means you don’t want to set a specific width at which to display your content — and your webpage will pick up the size of your user’s device automatically. Most of you will want to do this.

If you do want to display a specific piece of content for a specific device for one reason or another, then you’ll want to replace that red text with the pixel width of the desired device. By setting a width within the tag (which, again, is not required), then any device will render at that specific width. (This is generally not recommended unless you have designed a page/site for a specific screen size. Also, you can’t set more than one viewport tag — you’ll have to pick one device size and stick to it.)

But let’s say you do want to set a specific width. For example, the width of iPhones vary, but say you want your site to display specifically for an iPhone 6 when a person’s holding it in landscape. iPhone 6’s have a landscape width of 667px, so you’d put this tag on your site:

<meta name=viewport content="width=667, initial-scale=1″>

All iPads have a landscape width of 1024px, so you’d put this tag on your site:

<meta name=viewport content="width=1024, initial-scale=1″>

Make sense? Here’s a complete list of viewport sizes for your reference.

Keep in mind that by stating that the width of your layout is equal to the device width, you’ll run into problems when users rotate their mobile devices. To get around this, you *could* use JavaScript to conditionally choose which meta tag attributes to go with, as Ian Yates points out in this blog post … but the simplest solution seems to be to ignore the width altogether and simply keep it at “device-width.”

The “initial scale” part of the HTML tag can stay at one no matter what. It just ensures that when someone opens your content, the layout will be displayed properly at a 1:1 scale. This helps your webpage take advantage of the full landscape width no matter the mobile device’s orientation (portrait versus landscape).

That’s it! Have questions? Ask them in the comments section.

For more tips on how to improve the performance of your website, check out our recently revamped Website Grader. This free online tool generates personalized reports based on your site’s performance, mobile readiness, SEO, security, and more.

 

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

Designing your company website can be a challenging proposition. You’ve got to juggle the expectations of many stakeholders, and you can often hit obstacles that prevent new ideas from emerging.

I was the design manager for a large company website for nearly six years, and during that time, I found myself losing perspective of what our target audiences really needed.  Call it “tunnel vision.” When you work on the same website, it often helps to take a step back and think through new approaches. That’s the purpose of this blog post.

What follows are some tips, tricks, shortcuts and general advice for creating great website design. Can you try any of these to take your web design to the next level?

1) Design in shades of gray, then add color

If your web designer creates wireframes prior to visual designs, then you know the value of starting with shades of gray.  Turn your wireframe into a grayscale visual design, add your photography, then carefully add color to design elements one at a time.  

This will prevent an “overdesigned” website and help to place prominence on just the items that need it.

2) Use Keynote (Mac) to create rapid page prototypes

You don’t need Photoshop to create rapid prototypes of web pages, landing pages, call to actions or other web interface elements.  There’s an entire underground movement around using Keynote (that’s Apple’s version of PowerPoint) to create mockups.

There’s even an online repository containing user interface design templates for wireframing, prototyping and testing mobile and web apps in Keynote.

3) Add web fonts to your corporate style guide

It’s 2015, and if your corporate style guide doesn’t include web fonts, then you need to look into adding those so your website has the same governance that corporate documents and collateral does.

If you haven’t looked into this yet, Google Fonts is a great place to start. Find a suitable web font and define usage in your corporate style guide so you use it consistently online

4) Bury those social media icons

You did all that work to get people to your website, and yet you’re inviting them to leave? That’s what you’re doing when you place social media icons in a prominent location of your website, like in the header. Bury the icons in the footer.

If people are on your website, you want them to stay, learn and perhaps inquire about your services, not check out company picnic photos and bowling outings on Facebook. Social media should send people to your website, not vice versa.

5) Ditch the slideshow/carousel

When the homepage slideshow/image carousel came into fashion, it was a way to get lots of information on the first page of your website. The problem is that most people don’t stay on the page long enough to experience all of the tiles/messages.  

What’s more is that the messages and images usually aren’t relevant to your prospect’s first visit. What’s the one thing a visitor should take away from their website visit? Promote that one thing — usually what your company does in layman’s terms — and ditch the rest.

6) Simplify navigation

Reducing your visitors’ options might seem counter intuitive, but it can actually help guide people to your most productive content. Rather than overwhelming your website visitors with links to every page, simplify your navigation.

Eliminate dropdown menus and especially multi-tier dropdown navigation that only the most skilled mouse user can navigate, and go a step further by reducing the number of links in the header or sidebar of your website.

7) Remove sidebars

The sidebar has been an especially popular web design trend for the last ten years, especially on blogs. Many companies are finding that when they remove sidebars from their blogs, it encourages reader attention to the article and the call to action at the end.

Removing the sidebar on our company blog has increased the number of clicks on call to action graphics over 35%.

Try implementing this tactic by checking out the new Content Hub theme collection on the Envato marketplace.

8) Get color inspiration from nature

Struggling to find the perfect color combination for your website or a call to action graphic? Get your inspiration from nature. You can either use your own camera to photograph natural wonders around you or find landscape photos on the web, the use a color picker to select a color. Nature’s color palette never fails.

9) Step away from the computer

I believe that good design starts with great planning. Getting your ideas down on paper or on a whiteboard can help you iterate through a design, refining it and adding detail as you go along. Drawing on a whiteboard can also make the design process collaborative and allow other team members to give input.

It’s also easy to erase pencil from paper or marker from a whiteboard and make quick changes, and once you have something concrete to work with, snap a photo with your mobile phone and get to work on screen.

10) Use Pinterest to create mood boards

When you’re putting together inspiration and ideas for a new website, or you’re redesigning part of your website, you need a way to collect your inspiration in one place for future reference.

Did you know that you can use Pinterest to create a mood board of your favorite images, colors, layouts, patterns, sample websites and concept material? Another great advantage of using Pinterest is that other designers create and share mood boards too, and they’ve already curated a ton of resources that you can use.

11) Increase your font size

Typography is incredibly important in web design. Text is hard enough to read on a computer screen, so you have to make the important things stand out.

One way to do this is to increase your font sizes, especially for headings and important blocks of text. Consider increasing the size of your normal font, too.

12) Use white space

It may be hard to believe that using whitespace is a hack, but I evaluate websites every day that could use more whitespace. Not every blank area of the screen needs to be filled.

Even though whitespace and simplicity are in style right now, too many companies try to cram everything into a small space, or worse yet, “above the fold.”  Give your design room to breathe, and your website visitors will be able to find things easier.

13) Use the squint test

Want a quick way to learn what’s most prominent on your website? Back away from your computer screen and squint.  Most everything will become blurry, and only the larger, colorful, more prominent features will be noticeable.

It’s said that this technique helps a designer understand what a first-time visitor may notice when he scans your website. Will the visitor notice what’s most important?

While this is a big blog post about little design hacks, I’m sure you have some hacks of your own that I haven’t thought of here. What’s your favorite design hack? Why not share it in the comments below? Let’s see how many you can add!

 

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

When prospects first come to your business page, they probably won’t just click and buy your offering immediately. They’ll most likely be searching through your site to learn more about it, gauge the level of trust people have in your company, and be on the lookout for resources to help them achieve their goals. You can create this experience by content mapping.

Content mapping allows you to create highly targeted, personalized content at every stage of the buyer’s journey, helping to nurture leads and prospects toward a purchase decision. In this post, we’ll go over what a content map is and how you can start content mapping for your brand.

Let’s get started.

For example, if your business is building a brand new website, you’ll have to begin creating a content map based on why the customer is going to your page. If customers are coming to your website looking for a credible solution worth paying for, they’ll want to trust the company.

The marketing team can then align the goal to build trust, and apply it to their marketing portfolio.

Image Source

Why is content mapping important?

Content mapping helps you plan for content creation that supports the customer journey and creates a more cohesive, personalized customer experience.

When it comes to content, one size rarely fits all. They have to serve different purposes as prospects are looking for varying information as they progress in the buyer’s journey. To ensure that your company’s content is effective at generating leads, you need to deliver diversified content that covers different topics that they’re searching for each step of the way. Content mapping is the process of doing just that.

But coming up with the actual topics that make for a highly targeted content strategy isn’t that easy. However, content mapping with the audience in mind can help you put together a strategy in a more manageable way.

How to Create a Content Map

1. Download a content map template.

To help you brainstorm and map out content ideas for targeting specific segments of your audience, we’ve created a new free template resource: The Content Marketing Planning Template.

Download Your Free Template Now

The template includes an introduction to content mapping, a crash course on buyer personas and lifecycle stages, a content mapping template (plus examples), a website content map template, and bonus buyer persona templates.

With the template, you’ll:

• Learn how to understand buyer personas and lifecycle stages.
• Identify problems and opportunities that your audience needs help with.
• Brainstorm highly targeted content ideas that incorporate personas and lifecycle stages.

2. Identify the buyer persona you want to target.

Buyer personas are fictional, generalized representations of your ideal customers. They help you understand your customers (and prospective customers) better, and make it easier for you to tailor content to the specific needs, behaviors, and concerns of different groups.

The strongest buyer personas are based on market research as well as on insights you gather from your actual customer base (through surveys, interviews, etc.). Depending on your business, you could have as few as one or two personas or dozens. If you’re just getting started with personas, don’t go crazy! You can always develop more personas later if needed.

3. Consider that persona’s path to purchase (lifecycle stages).

The buyer persona you target with your content is only half of the content mapping equation. In addition to knowing who someone is, you need to know where they are in the buying cycle (i.e. how close they are to making a purchase). This location in the buying cycle is known as a lifecycle stage.

For our Content Mapping Template, we’re divvying up the buying cycle into three lifecycle stages: Awareness, Consideration, and Decision.

• Awareness: In the awareness stage, a person has realized and expressed symptoms of a potential problem or opportunity.
• Consideration: In the consideration stage, a person has clearly defined and given a name to their problem or opportunity and is looking for a solution.
• Decision: In the decision stage, a person has defined their solution strategy, method, or approach and is looking for a provider.

By combining buyer personas with lifecycle stages, you can hone in on specific segments of your audience and tailor content to resonate with each of those segments.

4. Brainstorm questions the personas have in the awareness stage.

Your awareness stage content should target early in the buying cycle. People in this segment are just becoming aware that they have a problem. At this stage, think of how your content can help people become more informed about the problem in general, and you’ll (hopefully) find that they continue moving closer to a purchasing decision.

Important questions to start thinking about:

• What problem are they likely trying to solve, and what are the symptoms that are causing this problem?
• What information will help them to identify their problem(s) and that our product or service is designed to solve them?
• How can we build trust and provide more value than our competitors from this early stage in the journey?

5. Identify awareness stage content.

Taking your buyer personas’ questions into account, you can turn them into topics for awareness stage content.

The content you want to provide them should speak to their current needs, not jump straight into product-focused content. This can take the form of insightful blog posts, webinars, ebooks, or social media posts that give information to solve initial concerns and slowly familiarize prospects with how your product can help them.

6. Brainstorm ways to position your solution as your persona enters the consideration stage.

At this point, you’ve provided your prospect with enough information to become fully aware of their problem, and they know it can be remedied.

This is when you should begin trying to move them closer to a purchasing decision and become more interested in your product offering, using consideration stage content.

7. Identify consideration stage content.

Your consideration stage content can more explicitly mention how your product or service could potentially solve a problem. At this point in the buying cycle, people are still evaluating their options. Your purpose now is to help them narrow down the solution that works the best and provides them the most value.

The types of content used for the consideration stage can look like this:

• Videos comparing and contrasting offerings
• Whitepapers

8. Brainstorm objections that would stop them from buying in the decision stage.

Now that you’ve identified the “why”s behind your prospect choosing your solution, it’s time to consider the “why not”s.

Some competitors may have a more affordable solution, different methods of remedying issues, or more authority (popularity) in the market. While some of these aspects cannot be changed, you can still appeal to the prospect and move them closer to purchase if your offering is a real value add, regardless of the rest.

9. Identify decision stage content.

At the decision stage of the buyer journey, you can primarily lean into marketing your products or services. If someone has reached this stage, they’ve already identified a problem and a solution, and are now getting ready to pull the proverbial trigger toward a purchase decision.

This is where you can directly present the prospect with examples of positive experiences or success derived from your product or service offering, with decision stage content like:

• Case studies (social proof)
• Customer testimonials
• Product demos

10. Determine how these content pieces work together.

Now that you’ve identified all the different types of content that buyers of each stage are looking for, it’s time to map the ideas.

Content Mapping Template

This content mapping visualization keeps the marketing strategy focused on the goal specified with all the steps necessary to gradually reel in buyers. Our template can also help you to schedule when you want content published on a monthly or quarterly basis if you want to manage it in one place.

You can approach content mapping to serve more specific strategies this way, too, as we’ll discuss content mapping for your website in more detail.

Website Content Mapping

Website content mapping is the process of planning the pages, blog posts, and offers you’ll publish on your site and identifying which buyer personas those pages and posts will serve. Website content mapping also identifies which pages and posts address different lifecycle stages.

Website content mapping is a key element of website personalization. In essence, you’ll create different pages, posts, and offers to address different buyers at different points in the buyer’s journey.

To give you a better idea of website content mapping, let’s run through a simple example of one.

Content Map Example

The buyer persona (and a key problem or opportunity that persona is struggling with) is at the start of the grid. Jenny is a gym owner and her problem is that she needs gym equipment, but has a limited budget and has taken to the internet for a solution.

In the awareness life cycle stage, she’ll be looking for introductory content to gain knowledge about the types of equipment necessary to bring customers into her gym.

In the consideration life cycle stage, she’ll have a better understanding of her need for equipment and price expectations and will be looking to create a more clear budget for different items and consider how long this investment will last — seeking templates that outline that information.

Finally, in the decision stage, Jenny has identified her needs and is looking for a provider to fill them. She will feel inclined to request demos, consults, or quotes from a company that has guided her through her journey to their solution of cost-effective gym equipment.

This type of content map works because of how it segments personas as they progress through the buyer lifecycle, and if you have more than one persona to cater to, then you can expand your map into a segmentation grid.

Content Segmentation Grid

A content segmentation grid is a tool to help businesses plan the content they will produce based on the different types of audiences they want to reach.

A common mistake marketers make when it comes to content planning is that they’ll understand the need to make personalized content for customers as they navigate the buyer stages — but ignore the need for individualized messaging.

A content segmentation grid solves that problem as marketers will be able to better serve every customer segment at each stage they reach. So instead of writing messaging for one buyer persona, you can potentially increase engagement and conversions across different audiences.

So you now know what content mapping is, and you’ve seen how you can get started. What type of tools can you use to start content mapping?

Content Mapping Tools

Content mapping may seem like a difficult task that requires highly specialized software. It’s not true — it requires simple business tools you may already be using in your day-to-day.

We’ll start with the most basic tools you need to start content mapping, such as word processors and visualization tools.

1. Google Docs

Pricing: Free

First up in your content mapping tech stack is your preferred word processor, Google Docs. It has the feature to draw and insert different types of diagrams into documents, which can be translated into a content map to align your marketing mix with your goals. We highly recommend this tool because it makes it easier to share work across your team, and you never have to worry about backing up your content map once you’ve created it.

2. Lucidchart

Pricing: Free Basic Plan; Individual Plan;$7.95/month, Team Plan; $9/month, Enterprise Plan available upon request

If you’re more of a visual person, then a flowchart tool is a must. Also, if you’d prefer to create a content map with lines and diagrams, then you need a more sophisticated tool than Google Docs. Lucidchart’s flowchart maker is a top-of-the-line tool that also allows you to connect different apps and services. Like Google Docs, it allows you to work collaboratively, but Lucidchart takes it a step further and provides users with more visually appealing formatting.

3. Buyer Persona Tool

Pricing: Free

Before you can even begin to create a content map, you need to identify the buyer persona(s) you’re creating content for. HubSpot has a buyer persona tool made to build and save professional buyer persona documents with its intuitive generator.

And if you want to take it a step further, HubSpot has a list containing even more buyer persona resources to build out your customer profiles for your business, too.

4. Marketing Hub

Pricing: Free Basic Plan, Starter Plan; $45/month, Professional Plan; $800/month, Enterprise Plan; $3,200/month

In the Marketing Hub, there is an SEO Topics tool that provides content mapping capabilities to help users organize their ideas for organic-focused awareness stage content. With this capability, your team will be able to collaborate and execute your content map once it’s ready for deployment.

Tools to Help Implement Your Content Map

1. HubSpot CRM

Pricing: Free

HubSpot’s CRM is the one tool you need to compile all of your data from current and prospective customers. The CRM will allow you to discern different lifecycle stages and pinpoint commonalities between customers who are ready to purchase based on lead scoring. Your content map can help someone build a lead scoring system to identify high-value leads who have consumed the content close to a purchasing decision.

2. Content Hub

Pricing: Professional Plan: $500/month; Enterprise Plan: $1,500/month

A content management system is probably the most important tool for your content mapping efforts. A CMS will allow you to publish personalized content that targets different site visitors at — you guessed it — different stages of the buyer’s journey.

Content Hub is fully integrated with HubSpot’s CRM platform and Marketing Hub, allowing you to create a seamless experience for your customers as they receive the content you’ve designed for them. It will help you execute your content map flawlessly. Even more importantly, with Content Hub, you can continue testing and retesting your content for better results.

So are you ready to begin creating your own content map? Before you start, let’s hear some tips from marketers who attribute part of their success to this strategy.

Content Mapping Tips From the Pros

1. Educate your audience.

“We all have to create compelling content to attract our ideal clients, build an active and engaged audience, and get daily sales. Spend time building your audience by educating them and engaging with them. No one has built a business by posting the same image or type of image every day on socials and not having convoys with their audience. It is not just about showing up, but doing so with intention so you can attract your ideal clients who will buy from you.”

– Adanna Austin (Business Coach and Consultant, Marketing Dynamics Business Solutions)

2. Give your prospects the information they need before they ask for it.

“With content mapping, you can give your prospects the information they are asking for before they even ask for it. Buyer personas and lifecycle stages allow you to be one step ahead of the game by mapping out what your prospect’s next steps are and delivering them the content from numerous different avenues.

We create buyer personas as part of our onboarding process and everything we do from content offer to daily tweets is centered around that document. We also always ask ourselves, ‘Would business owner Bob open this email, click this tweet, or download this offer?'”

– Laura Hogan (Founder, Digital Atlas Marketing)

3. Provide different conversion paths for different personas.

“When mapping out content for your site’s visitors, it’s important to remember that when it comes to purchasing decisions (BOFU conversions, especially for B2B and high-priced items), there are some personas out there who would rather speak to someone on their terms rather than fill out a form for a consultation. Understanding how they are most comfortable when it comes to making decisions can help you understand what points of conversion will be the most relevant and successful for that persona.

Optimizing your site pages (landing and thank you pages, as well), TOFU & MOFU offers, and workflows with direct contact information (phone #, email, etc.) is a great way to ensure that visitors, prospects, and leads who may shy away from form submissions still have readily available, alternate means of converting.”

– Marc Herschberger (Director of Operations, Revenue River Marketing)

4. Create specific content that appeals to specific personas.

“Mapping out buyer personas and lifecycle stages is extremely important when creating content. In terms of buyer personas, it’s easy to see that a Marketing Director will have different questions, information needs, and interests compared to a CEO. Both of these personas may be searching for your product or service, but they’ll be looking for different topics. By creating content that appeals to each audience, you can be more effective in attracting that specific audience.

By the same token, each persona of yours may be in a different stage of the buying process, so it’s important to think through and create content that appeals to someone looking for basic, high-level information such as an ebook, as well as specific information like a pricing guide or case study.

One tip I’d suggest for anyone with pretty different personas would be to dedicate an entire section of your site to each audience. That way, when you pull in your audience, all the content is directed toward them.

We actually took this concept and went a step further by creating unique brands for each one of our vertical markets. Each brand has its own section of the website, its own blog content, and its own premium content (downloadable offers). It’s really helped us attract and convert visitors at a higher rate because all the content is more relevant to that persona.”

– Spencer Powell (Chief Executive Officer, Builder Funnel)

4. Pull content topics from your sales process.

“By taking the buyer and buying stage into account when creating content, you can be sure that you’re designing content to help move them through the buying process.

In addition to mapping content to the buyer profile and buying stage, we regularly pull topics from the sales process. Then we offer the content in later sales calls. This helps us not only evaluate the relevancy of the content but also the interest of the buyer. We encourage clients to do the same.”

– Diona Kidd (Managing Partner, Knowmad)

Content Mapping is Key to Your Company’s Growth

Delivering the right content at the right time can do wonders for your company’s growth. By meeting prospects’ needs based on their persona and lifecycle stage, you’re delighting them at every turn, boosting your chances of winning a loyal customer and turning them into a brand evangelist.

Editor’s Note: This post was originally published in March 2014 and has been updated for accuracy and comprehensiveness.

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

What will your marketing team look like six months from now? Or a year from now? How many people will you add? What new tools, systems, and data will you need?

There are a lot of potential questions you can ask about the future of your business, but there is one certainty: you’ll deal with more data, more people, more processes, and more complex problems as you grow.

But how do you deal with that in your marketing team? That’s where marketing technology, or martech, comes in. By automating tasks and removing obstacles from your team’s workflows, marketing tech empowers your team to waste less time on menial tasks, allowing your business to grow more efficiently.

When you put it all together, you get a marketing technology stack: a collection of tools that your team uses to do their best work every day.

As your team and business scales, it’s important to create a martech stack that streamlines your day-to-day processes. In this post, we’ll go over everything you need to know about martech and how to build a marketing tech stack that will stay with you as you grow your business.

Marketing technology can be used by any type of marketer — even non-digital marketers. One martech tool is typically used for a different marketing discipline.

Here are a few examples of disciplines and a martech tool that can be used for them.

• Search Engine Optimization (SEO): A keyword research tool such as Moz is an example of a martech tool for SEO.
• Content marketing: A content management platform such as Content Hub can be used for content creation.
• Social media marketing: A social management platform such as HootSuite is an example of a martech tool for social media marketing.
• Search Engine Marketing (SEM): Google Ads is an example of a martech tool for SEM.
• Event marketing: A lead collection software like the one included in Marketing Hub can be used for lead capture during an event.
• Advertising: A programmatic ad platform such as mediasmart is an example of a martech tool for advertising.

Instead of adopting a plethora of different tools, some marketers choose to adopt an all-in-one solution such as Marketing Hub.

How is technology used in marketing?

Technology is used by marketers to execute their marketing campaigns. Marketers use software to automate marketing tasks and collect data so they can get insights related to campaign activity and their impact on customers.

For example, say that your team spends a significant amount of time emailing customers. The action feels repetitive, and it’s keeping people away from more pressing assignments. You may choose to use an email automation software, so less time is spent sending emails.

You also want the software you use to track data related to those emails, so you gain an understanding of how your users interact with them.

In brief, marketers use technology to make their jobs easier and understand their levels of success. The technology that marketers use in their campaigns is known as their marketing tech stack.

Let’s say that you primarily focus on SEO and paid ads on social media. You would add the following tools to your marketing tech stack: Moz for SEO and HootSuite for social media management.

Alternatively, you can adopt an all-in-one solution such as Marketing Hub to take care of both your SEO and social media marketing strategies.

For instance, Marketing Hub’s SEO tool will assist you in optimizing your site with its built-in keyword research tools, as well as as-you-type optimization advice while you’re creating content.

Its social media management tool will take care of everything related to social media — including post creation and audience engagement analytics. You can even reply directly to comments from the tool.

Overall, the technology you choose will help you execute your campaigns from start to finish.

But with so many to choose from, it can be difficult to build a martech stack that works for your team. Let’s go over how you can build an effective stack.

How to Build a Marketing Tech Stack

There is no out-of-the-box method for building your martech stack. Your company is unique, and your perfect marketing stack is not going to look exactly like anyone else’s.

This is the time for choosing the right tech tools for your team and setting them up in a way that your future team can use and understand. To do so, take the following steps.

1. Identify your primary marketing strategies and goals.

Before ever choosing a martech tool, you’ll need to outline your marketing strategies. It doesn’t have to be complicated, either: you simply need to have an idea of the basic strategies that you want to implement.

If you already have an established marketing team, take a look at the strategies that are currently in place. This will help you gauge, from the get-go, the types of tools you need.

Here’s an example. Let’s say that you want to increase organic traffic to your website. The strategy for that would be SEO. Next, you want to capture leads. So you would invest in a website redesign strategy that highlights your calls-to-actions more efficiently.

Jot these strategies down in a document, then include ideas for possible tools you can use to implement the strategies. If you don’t know which tools you use, simply write that you’ll list them after further research.

Example 1

• Goal: Increase organic traffic
• Strategy: SEO
• Tools: To be determined

Example 2

• Goal: Get more visitors to convert
• Strategy: Redesign the website
• Tools: To be determined

2. Survey your team to find out their challenges.

Next, sit down with your team and find out the challenges they encounter when trying to execute their day-to-day duties.

What adds more time to their workflow? What makes their job harder?

While the conversation should be open-ended, try to connect their challenges to your marketing goals. For instance, if you want to increase organic traffic, ask what specifically your team finds challenging when trying to optimize the website. If they say keyword research takes too much time, then you’d know that you’ll need a keyword research tool specifically.

Jot these challenges down in the same document you’ve already started. Keep it simple — just a sentence or a few bullet points will do.

Example 1

• Goal: Increase organic traffic
• Strategy: SEO
• Challenges: Keyword research takes too much time
• Tools: Keyword research tool that quickens the process

Example 2

• Goal: Get more visitors to convert
• Strategy: Redesigned website
• Challenges: Unable to add CTAs because of the outdated backend system
• Tools: A new content management system that allows the team to add CTAs to any page

3. Establish an estimated budget.

Building your dream martech stack means nothing if you can’t afford it. As you begin to determine the types of tools you’ll need, think about the funds you’ll allot for them.

You can go several ways about this. You can determine a budget per tool or per strategy. Alternatively, you can choose a budget overall for the entire team in a yearly, quarterly, or monthly basis.

Choosing a monthly budget is the best choice for small businesses without a dedicated finance team. Most tools are available on a monthly subscription basis, which makes it easier to drop one if it doesn’t work for the team.

You can also choose a budget per strategy. For instance, you can decide you’ll invest $200 a month in SEO tools.

Be sure to take into account the amount of seats you’ll need for the tool, or ensure the team is open to sharing one subscription. Most times, sharing a single subscription will work without a problem, and you can save a significant amount of money.

4. Research the tools you’ll consider for your martech stack.

Now that you have your strategies, your tool ideas, and your budget, it’s time to research the actual products you’ll add to your martech stack. If you’re a marketing leader, you can leave this task to individual team members, because they’ll be the ones using the tools.

It’s helpful to look at product curation posts to get a general idea of the offerings that are out there. For the keyword research challenges in your team, for example, you can look at a list of keyword research tools. If you’re looking for a new CMS, you should look at a list of the best CMS systems.

From there, you can investigate pricing, product reviews, and general fit for your team.

Make a list of the tech tools in a spreadsheet and include pricing and a general description of the product. From there, refine the list until you’ve decided on the tools you want to try out, and be sure to specify whether the tool needs a monthly or yearly subscription.

5. Consider non-marketing tools to add to your tech stack.

When we talk about the martech stack, we’re often caught up in marketing-specific tools. But there are a wide range of “general” tools that are useful for a marketing team.

Project management tools, collaboration platforms, and data sync software solutions are just a few of the products you can consider. Anything that cuts time from a complicated workflow is worth exploring. Google Drive would be an example, and so would Asana.

Add these products to your martech list, including the pricing and a brief description.

6. Compile the data that you’ll transfer into the tools.

After you’ve purchased the tools, it’s time to transfer the data. Already have a list of leads? How about Microsoft Word documents you’d like to import into Google Drive for collaborative editing?

Compile all of them in folders. Assign a type of data to each team member. For instance, one team member can compile the contacts from a conference. Another team member can compile the current templates you use for your social media posts. Another can compile all of the copy from the website for the website redesign.

When it’s time to sign up for the tools and adopt them, you can transfer these files and data and more easily pick up where you left off.

7. Assign one team member to create a workflow per tool.

Now that it’s time to adopt the martech tools, you don’t want to throw it out to your team without a workflow. That’s an easy way to end up with a subscription that no one is using.

Assign one team member to explore one specific tool. This team member will jot down workflow steps for using the tool effectively and write a step-by-step tutorial with screenshots. After, schedule a meeting for the team member to carry out a live tutorial.

Why? You can establish the best way to use the tool without a lot of guesswork. The process will be scattered and haphazard if everyone starts using the tool at once. By having a single uniform process, you can guarantee that every team member is using the tool to its fullest extent.

8. Analyze the tools’ success and switch solutions if necessary.

You don’t want to end up with an unused martech stack. Always audit your tools for their success — whether they effectively streamline workflows, automate tasks, and help your team do their work in a better way.

If not, there’s no shame in cancelling your subscription and going for another solution. Take a look at product curation posts, or research individual tools you may have heard of from other marketing leaders.

Let’s go over a few tips you should apply when building your martech stack.

Martech Stack Tips

As you build your marketing tech stack, you’ll be pulled in all sorts of different directions. When your business is growing, you’ll be tempted to add more complexity to address urgent gaps.

We’ve been there. HubSpot’s marketing operations team is all too familiar with the challenge of dealing with more and more as our team grows.

We’ve learned a lot along the way — so we gathered insights from HubSpot’s resident operations experts to ask what they wish they would have known when growing HubSpot’s own marketing tech stack.

1. Strategy first, technology second.

As companies grow, it can be tempting to rely on technology to support processes that are still evolving. Usually, this happens when a team adopts powerful tools that have a lot of potential, and they try to mold their systems around it.

HubSpot’s marketing operations team has made this mistake, too, and with an important takeaway: What sets apart truly powerful tech stacks isn’t just about the technology.

“The tools themselves won’t make you successful but rather how you use them,” explains Kerri Harrington, Marketing Ops Analyst here at HubSpot.

Harrington has worked closely with HubSpot Partners, consulting many who were in the midst of building their tech stacks. She taught them to think about their tech stack not as the powerhouse behind their systems, but a vehicle to efficiently and effectively execute their strategy.

If you are still developing your strategy, she says, try drawing out and visualizing your tech stack. This gives you an opportunity to think critically about each tool, the purpose it serves, and where there is any overlap or duplication in your tools.

2. Keep systems simple.

Have you heard of the “keep it simple, silly” (KISS) principle? The term, originally coined by an aeronautical engineer in the US Navy, states that simplicity guarantees the greatest levels of user acceptance and interaction.

The term is used often in software design, for example, where function and instruction creep can make products unmanageable over time.

How do you prevent this happening in your own company as it continues to grow? Put your current strategy down on paper, and review the value of every stage of your process with your leadership team. Consider what processes could be done more efficiently, and what could be eliminated altogether.

“The #1 driver of complex business systems is complex business rules,” says Mark Metcoff, Director of Marketing Technology at HubSpot. “If you can simplify your go-to-market strategy as much as possible, then regardless of how you structure your systems, you’ll be heading in the right direction.”

3. Aim for medium-term solutions.

In an ideal world, every decision you make about your tech stack today will work seamlessly for your team for years to come.

In reality, though, you are probably going to change systems a dozen times over the next few years if you continue to scale. You shouldn’t worry about picking your forever tech, but do not settle for a tool that will become obsolete in 6 months, either.

“Aim for the medium-term,” Metcoff suggests. “The costs of switching systems has never been lower, thanks to the emergence of more persistent datastores like customer data platforms that can underlie front-office facing systems, and iPaaS solutions that allow you to integrate front-office providers for easy data transfer.”

4. Document everything, and document it well.

Imagine opening your spice cabinet, ready to cook up a chicken curry, to find that nothing in the cabinet is labeled. Every spice and herb is in the same colored jar, with no ingredient label or expiration date.

Unless you have a noteworthy sense of smell, this project would not be very easy or enjoyable.

This is what it’s like to step into a new role only to realize that your new team’s processes and database have not been properly documented. This is common among growing companies, because as your database grows and your systems evolve, it’s easy to end up with a lot of clutter, data integrity issues, and confusion.

Many will skip right over this — who likes to document? Who has the time to ‘waste’ a day of innovation to do seemingly admin work? We get it — But for the sake of your future team, make sure you take the time to lay down the right foundation for data architecture.

“I can’t tell you how many times we have to review the history of a change or ‘walk through’ the last couple of years on a topic,” says Maggie Butler, Builder Marketing Team Manager at HubSpot. “It gets really, really hard if no one has documented anything.”

One incredibly valuable resource HubSpot had during one of its growth spurts, she says, was the documentation built by our engineers that detailed in simple language how the logic and code worked. Aim for this level of documentation to be comprehensive across all applications, and easily accessible for everyone on your team.

In terms of marketing tools, our Lead Management tool embodies the ‘document everything’ mantra. The tool can be used to create a database of all customer information, where you can view chronological timelines of every interaction customers have had with you.

5. Choose point solutions that serve a single purpose.

A point solution is a product or service that addresses one very specific need in a marketing organization. Sometimes, you just need a piece of software to do a specific thing really, really well. There’s no shame in it.

The data sync software included in Operations Hub is a great example of this. If you use multiple different apps to execute your marketing strategy, keeping track of customer data from each app can be a tedious process. The data sync tool can integrate with your CRM to streamline this process by syncing customer data from your favorite apps into one up-to-date database.

But keep in mind that every piece you do add to your infrastructure comes with its own compliance risks, technical challenges, maintenance and upkeep, and general administration.

“Also look closely at whether or not it needs to be integrated into your tech stack,” explains Metcoff. “Sometimes point solutions work just fine in a silo.”

If you have any point solutions in your current stack, think about how it fits into the bigger picture: how does it interact with the rest of your technologies, and what do you need to do to keep it running?

6. Aim for ease of use, but don’t sacrifice the necessities.

There are a lot of options out there — so don’t settle for less than what you need. At the end of the day, you need to choose a system that’s easy for your team to pick up and use, but still has the power and flexibility you need to get things done.

The challenge with today’s marketing automation tools is that they offer either enterprise-grade power or consumer-grade ease-of-use, but never both. As a result, many still go with the safe bet — overpriced, overly complicated, and under-utilized tools — which translates to spending more time on systems than on your customers.

Best Marketing Tech Stack

The best marketing tech stack for your business is entirely tailored to your needs, but there are a few tools we recommend — especially if you’re just building out your marketing team.

Let’s take a look at a martech stack for general use, attracting site visitors, converting site visitors, and engaging leads. These martech tools are essential for running a high-performing marketing team.

Collaboration: Google Drive

Google Drive allows your team to collaborate on documents, spreadsheets, and folders — all on the cloud. There’s no need for anyone to download any software on their laptop. The best part is that losing work is nearly impossible with Google Drive.

Pricing: Free

Alternatives: OneDrive, Dropbox

Communication: Slack

Slack is an instant messaging platform that’s specifically designed for work (and not leisure chatting). This tool makes it easy for your marketing team to share quick updates, send files, and communicate live if necessary. With Slack, there’s no need to send emails that can be covered in a quick conversation.

Pricing: Free; $6.67/user/month (Pro); $12.50/user/month (Business +); Custom (Enterprise Grid)

Alternatives: Google Chat, Microsoft Teams

Project Management: Asana

Project management is the heart and soul of marketing. Whether your team is scheduling campaigns, managing complicated workflows, or working on a project-to-project basis, you don’t want anything to fall through the cracks. Asana makes it easy by providing a collaborative space for your team to check off tasks and share project updates.

Pricing: Free; $10.99/user/month (Premium); $24.99/user/month (Business)

Alternatives: Trello, Freedcamp, Project.co

Asset Creation: Canva

Canva offers a wide range of helpful templates to help your marketing team create assets for anything. Social media posts, Facebook banners, posters, infographics, presentations, flyers, and brochures can all be created with Canva. The best part is that you can start for free, and there’s virtually no learning curve. You can sign up and start using it right away.

Pricing: Free; $199.99/year (Pro); $30/user/month (Enterprise)

Alternatives: Visme, Snappa, Adobe Creative Cloud (recommended for advanced users)

Stock Images: Unsplash

Stock images are used in any type of marketing material, such as blog posts, banners, flyers, and brochures. It’s illegal to use images you find online unless they’re under a Creative Commons license. Some of these images are also not of professional quality. Unsplash is a great option for getting access to and downloading high-quality stock photos for free.

Pricing: Free

Alternatives: Pexels, Shutterstock (Paid), Getty Images (Paid), iStock Photos (Paid)

Image Optimization: Toolur

After you download stock images, it’s important to compress them so that they don’t slow down your website. There are many image compression tools out there, but Toolur is one of the best. You can upload up to 25 images at a time, choose different compression methods, set image quality, and resize them all to a preset width. Competitors only allow you to upload an image at a time or try to upsell you by restricting compression options.

If you’re optimizing GIFs, we recommend Ezgif.com.

Pricing: Free

Alternatives: Squoosh.app, TinyJPG

Grammar Checker: Grammarly

Publishing error-free copy is paramount to presenting your business professionally online. With Grammarly, you can take all the manual work out of copy-editing your work. Although it’s still recommended to give your pieces one final read-through before publication, Grammarly will catch most errors.

Pricing: Free; $12/month (Premium); $12.50/user/month (Business)

Alternatives: ProWritingAid, Hemingway App

Content Management and Blogging: Content Hub

If you don’t yet have a website or blog and need to create one, you’ll need a scalable CMS system to power your website. If you already have a website but the CMS is clunky and hard-to-use, you’ll also need to seek a replacement that makes it easier to publish and update content.

Content Hub is one of the best options in the business. You can build landing pages, create forms, add pop-up CTAs, publish blog posts, and see all of your performance metrics in one easy-to-use platform. It’s integrated with Marketing Hub, allowing you to seamlessly connect your other marketing initiatives to your website. Because it’s an all-in-one solution, there’s no need to pay for plugins and add-ons that slow down your site.

Pricing: $270/month (Professional); $900/month (Enterprise)

Alternatives: WordPress, Joomla, Drupal

Website Visitor Analytics: Google Analytics

Knowing who’s visiting your site, when they’re visiting, where they’re visiting from, and whether they bounce off is critical to understanding and improving your overall website performance. Google Analytics also helps you measure your organic traffic, see top landing pages, and see top exit pages.

Pricing: Free

Alternatives: StatCounter (Paid), Simple Analytics (Paid)

Web Page Analytics: Google Search Console

While Google Analytics is an excellent way to measure overall website performance, Google Search Console takes it a step further by providing analytics page-by-page. You can use it to see your top queries for either the whole site or a specific page, compare time periods, and compare two or more URLs on your site.

Pricing: Free

Alternatives: Ahrefs (Paid), Moz (Paid)

Website Analytics Dashboard: Google Data Studio

You’d create a dashboard for nearly anything in marketing: email marketing performance, landing page performance, user acquisition stats, and more. For those, you’d be better off with a dedicated reporting dashboard software.

For creating dashboards on website analytics, however, Google Data Studio is a budget-friendly tool that automatically imports data from Google Analytics. This makes it an easy choice for current Google Analytics users. Simply choose the data you want to show and configure it using the drag-and-drop dashboard editor.

Pricing: Free

Alternatives: HubSpot’s Dashboard and Reporting Software (included in Marketing Hub), Databox (Paid)

Email Marketing: Marketing Hub’s Email Marketing Tool

Marketing Hub’s free email marketing tool allows you to create rich HTML emails without writing a single line of code. You can also personalize the emails using smart rules and A/B test campaigns to increase click-through-rates. The tool is integrated with all of Marketing Hub’s features — so a lead from any form on your website automatically turns into a subscriber.

Pricing: Free

Alternatives: Constant Contact (Paid), MailChimp (Paid)

Marketing Automation: Marketing Hub

Marketing automation allows you to nurture leads with drip campaigns that are triggered based on a lead’s specific action. Marketing Hub allows you to automate campaigns and personalize workflows with segmentation logic. You can also score leads, send leads to sales, and trigger internal notifications.

The workflows feature is included in the Professional and Enterprise subscription tiers.

Pricing: $800/month (Professional); $3,200/month (Enterprise)

Alternatives: Marketo

SEO: Ahrefs

SEO has many facets: keyword research, backlink-building, competitive research, and rank tracking. But you don’t want to pay for different tools to do each one of those things. Ahrefs has a keyword explorer, rack tracker, and site explorer where you can audit the inbound links pointing to your competitors.

Pricing: $99/month (Lite); $179/month (Standard); $399/month (Advanced); $999/month (Agency)

Alternatives: Moz, SEMRush

Technical SEO: Screaming Frog

A robust technical infrastructure can take your website from serviceable to outstanding. Screaming Frog is an essential tool for finding 404 errors, identifying broken links, generating sitemaps, finding duplicate content (which can greatly harm your rankings), and analyzing your pages’ metadata.

Pricing: Free; $211 USD/year

Alternatives: DeepCrawl, Ahrefs, Moz

SEM (Paid Ads): Google Ads

When considering an SEM tool to add to your martech stack, there’s no better option than Google Ads. This tool allows you to place sponsored results on the search engine results pages (SERPs), and also allows you to display ads on Google’s display partners.

Pricing: Varies (Pay-Per-Click)

Alternatives: Media.net, AdRoll

Social Media Marketing: Marketing Hub’s Social Inbox

Social media marketing is critical for growing your follower base and increasing lead generation. It’s important to use a tool that allows you to post, comment, and manage your brand across multiple platforms.

Marketing Hub’s social media tool empowers your team to do all of this and more. You can schedule posts up to three years in advance, analyze your performance on social platforms, monitor brand mentions, and participate in the conversations that most matter to you. It’s included in the Professional and Enterprise subscription tiers.

Pricing: $800/month (Professional); $3,200/month (Enterprise)

Alternatives: HootSuite, SproutSocial

Video Marketing: Wyzowl

If your team does any video marketing, you’ll need a video marketing tool to help you create engaging videos that increase brand awareness and effectively explain your product. Wyzowl makes it easy because you don’t have to hire a videographer, animator, script writer, and voiceover actor to create polished, shareable videos.

Pricing: Available upon request

Alternatives: Testimonial Hero, Content Beta

Webinars: ON24

Webinars are an important tool for B2B marketers and an effective way to generate leads. If your team runs webinars or is planning to, ON24 is a top option for creating engaging webinars, gauging your event’s performance, and identifying potential leads.

Pricing: Available on request

Alternatives: GoToWebinar, Zoho Meeting

Conversion Rate Optimization: Optimizely

A conversion rate optimization tool will help your team ensure that your CTAs are designed to drive conversions. The Optimizely Digital Experience Platform allows you to experiment with colors, placement, and design of your CTAs. You can also test your website’s personalization options and deliver highly tailored recommendations to your website users.

Pricing: Available on request

Alternatives: Google Optimize, Crazy Egg

Build a Martech Stack that Helps You Grow Better

With all of the tools available these days, there is no need to use clunky, complex, and time-consuming legacy software. We believe you shouldn’t have to sacrifice productivity to get power, because the best tools combine both power and ease-of-use. When you focus on delighting your customers and creating great experiences instead of managing your software, you will grow better.

Editor’s note: This post was originally published in December 2019 and has been updated for comprehensiveness.

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

If you have a promising idea for an online e-commerce business, it’s important to create an e-commerce business plan to ensure your vision has enough stock to be profitable.

Having a business plan for your online store will help you define your target market, establish your monthly and quarterly sales goals, and increase the likelihood of long-term e-commerce success.

In this post, we’ll go over an online store business plan and how you can create one for your e-commerce startup. Let’s get started.

Whether a company operates as a startup or has years of operations and growth under its belt, an e-commerce business plan is essential for evaluating a business and determining areas of improvement.

An e-commerce business plan is essential, with increasing numbers of shoppers conducting business online. It’s estimated this number has reached over 2 billion. An e-commerce business plan keeps you organized and is useful when seeking investors who need to understand your company.

So, let’s dive into some examples of e-commerce business plans and what goes into writing one using our free template.

E-commerce Business Plan Template

Download Your Free Template Here

HubSpot’s template provides clear steps to structuring one for your ecommerce business. Throughout this section, I’ll use the example of a photography company specializing in online photo editing.

1. Give an executive summary.

An executive summary is a one-to-two-page overview of your business. The purpose of an executive summary is to let stakeholders know what the business plan will contain. HubSpot‘s free template offers some tips on how to write one, as I’ve done below:

Download This Template

It’s important to provide an executive summary so that an investor or executive, who doesn’t have the time to read your full plan, can quickly see the most important highlights of your business.

2. List and describe your business.

This is the section that needs the most detail because it highlights what you’re selling. To begin, provide an overview of your product or service. For instance, a photography company would probably list their photo packages arranged by price and services, as I did below:

Download This Template

HubSpot‘s template also provides direction on how to describe your company’s purpose and break down values. It also advises businesses to include team structure, if applicable. Below that, you should go into detail about your product and service lines.

3. Detail your products and services.

Once you have described your business and its purpose, you’re ready to dive deeper into your plan. What products and services do you or will you offer?

This is an opportunity to list each item and its purpose, allowing you to answer the question, “why?” Why are you choosing to offer these specific products and services?

After detailing your products and services, outline your pricing model. What is the cost associated with each service? Determining price, especially as a startup, can be challenging. However, sales pricing calculators help determine the best pricing strategy.

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4. Conduct a market analysis.

For the market analysis, provide the operational climate of the industry you‘re in. To illustrate, at this step, the photography company would need to analyze its position in a world of rival companies like Adobe or online services like Canva. Below, I’ve done a quick competitor analysis, available in the template:

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Using directions in the template as a guide, I was able to come up with more selling points of the company and how it stands out from competitors.

Filling out the market analysis section of the business plan assists with providing the framework for future campaigns. You’re able to define your target market and ideal customer. Refer to my example below for how to structure this analysis in your ecommerce plan.

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Good market analysis includes your target audience, projections of your company‘s goals, and a breakdown of the competition’s goals and weaknesses. This is a counterpoint of how your business improves upon those weaknesses.

For a complete guide on how to create a market analysis, we have one here.

5. Strategize your marketing plan.

For any business, having the right marketing plan for your ecommerce business is crucial. It serves as a roadmap for how your company will build brand awareness, reach your target audience, and boost sales and revenue.

As seen in this template, your marketing plan will focus on positioning strategy, acquisition channels, and tools and technology.

Positioning strategy fixates on how you will position yourself to your audience. How will you address their challenges and goals? How will you use the tools at your disposal to accomplish this?

The marketing plan will also require you to focus on where your customers come from. Are they finding your business through search engine marketing? Do they discover your business from your blog or social media accounts?

Identifying your acquisition channels allows you to identify which ones to prioritize.

Lastly, your marketing plan should lay out the tools and technology your marketing team will need and use. Will you use a content management system (CMS) like Content Hub?

List all the software and programs your company will use to execute its marketing plan.

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6. Create a sales plan.

When creating your sales plan, describe your methodology, organization structure, sales channels, and tools and technology.

For example, when discussing methodology, will you focus on an inbound strategy where you attract customers to your business through your content or an outbound strategy where you initiate contact with your prospects?

This part of your ecommerce business plan will also require you to outline the people in charge of selling your products and services, as well as what channels they’ll use to sell your products.

Similar to creating your marketing plan, the sales plan will also require a brief on what tools you plan to use.

While your marketing plan might need a CMS, your sales plan might need a customer retention management (CRM) software like HubSpot to manage your relationships with current and potential customers.

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7. Outline legal notes and financial considerations.

In the following two sections of your business plan, describe the legal and financial structures.

The photography company should provide details on the legal considerations like online safety rules, ecommerce regulations, and the company’s costs.

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Listing legality and every cost needed to start ecommerce is crucial information for investors and stakeholders. In this section, it’s important to be honest and thorough to give partners a realistic idea of how to contribute.

Ecommerce Business Plan Tips

Before you lay out the business plan and set the tone for your ecommerce business, there are some factors that are essential to consider. These factors lay the foundation of your business and will help you construct the document with ease.

Here are some of the most crucial business plan tips and tricks:

Find the purpose of your plan.

There is not merely one purpose behind writing the business plan. Different business plans serve different purposes for ecommerce owners.

There are three main purposes of a business plan:

• Gain secured financial support: Ecommerce businesses are in dire need of investors, and hence, their business plan with all the objectives, competitor analysis, frameworks, and supporting documents use this to gain financial support.
• To set the direction for your teams: Businesses include metrics like target market, pricing comparison, working process, objectives, and other nitty-gritty in their plans to help their teams align and achieve the desired results.

• Attract relevant customers: With the current markets and trends in a well-laid business plan, it becomes easier to determine the segment of your target audience.

Know your competitors.

Competitors can inspire you to take risks and help you analyze what’s going to impact your business negatively.

The competitor analysis is done by looking at the companies that offer similar or substitute products in your industry. However, there are two types of competitors: direct and indirect competitors.

Direct competitors are the ones that serve similar products with the same customer base, whereas indirect competitors have different target audiences with similar products or vice-versa.

A customer who wants to purchase a two-wheel vehicle can also opt for the electronic vehicle.

Hence, an electronic vehicle company can use a similar two-wheeler company as their competitor.

To identify the competitors, consider metrics like selling price, ratings and reviews, revenues, and organic search traffic.

(For HubSpot customers: If you’re baffled about creating a competitive analysis, check out the best competitive analysis templates.)

Perform a SWOT analysis.

Once you’ve identified the competitors, start with the SWOT (strengths, weaknesses, opportunities, and threats) to dive deeper into your competitor’s loopholes. SWOT analysis works as well as performing a real audit of the company.

SWOT analysis for competitors can hit various birds with one shot. It answers the following questions:

• What keeps them at the top of the industry?
• What makes the competitor’s business model unique?
• What are the most negative aspects of their business?
• Are there any new technologies to scale the ecommerce business?
• What shifts in the market or the future of the industry can affect the competitor’s target market?

If you don’t want to write SWOT from scratch, check out the list of SWOT analysis templates here.

Keep it clear and short.

Keep your business plan clear, concise, and with less jargon. A longer business plan with congested portions of text will leave your stakeholders and investors disinterested.

An ideal business plan comprises 20-25 pages of text with visuals and around 10 pages of appendices and other details. Anything more than 50 pages will turn your business plan as dull as dishwater.

However, there are always exceptions to it. Consider a restaurant chain. This business plan should include clear images, mock-up menus, proposed outlets, maps, and graphical representations of the customer base.

This longer plan will catch more eyeballs than the one with short pieces of text and less detailing.

Set out clear objectives and research points.

The first thing that gets noticed is the objective that the business wants to serve. Whether you are setting out your first presentation or submitting a thesis for your research work, objectives help in setting goals and provide focus to your project.

For example, a sales company can set its business objective as “Convert 60% of the customers through calls.”

Instead of shooting for the moon right away, set out the stepping stones for the stakeholders to easily understand your business objectives.

Ecommerce Business Plan Examples

1. Maple Ecommerce Plan

This sample plan, provided on LinkedIn, is for a fictional company called Maple, an online store that sells exclusive Apple products.

Maple’s sample plan is great because it provides easy-to-follow charts and graphics while highlighting the most important information. For example, their market analysis included a SWOT plan for the business.

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Outlining the strengths, weaknesses, threats, and opportunities of Maple in this format is easy for potential investors to follow. Notating each value with a letter keeps the format consistent, which is carried throughout the plan.

For businesses that find their information is best presented in graphics, Maple is a good plan to follow.

2. Nature’s Candy Ecommerce Plan

Nature’s Candy is an online retailer that provides nutritional supplements. Its business plan is available online and is helpful in seeing how businesses go from planning to execution.

Below is a preview of its plan in the financial forecasting section.

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This example shows who will be on the payroll yearly, giving investors an idea of how their investment will work in the long term. Planning ahead also shows stakeholders’ dedication to starting up your business.

3. NoHassleReturn Ecommerce Plan

Fictional company NoHassleReturn’s sample ecommerce plan is an expansive, detailed version of how ecommerce would translate to a completely online store.

The company itself is structured to offer a simple way to return items bought from an online store, and the steps to take are featured below.

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Having a sequence of processes like this is useful if your company is a niche idea. Investors and stakeholders need to know how your business will be new and unique for the market.

Even though writing out a business plan seems like a painstaking process, we have a step-by-step guide to help. This will keep you organized and keep you on track when structuring your business.

4. OGS Capital Ecommerce Plan

This sample ecommerce business plan comes from OGS Capital, where they created a test business plan for Botswana’s first private psychiatric hospital focused on inpatient and outpatient clinical health care.

It features detailed sections for the business model, marketing plan, financial projects, and more. This level of detail is demonstrated below in their executive summary section.

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While some ecommerce business plans will explain the executive summary through a series of paragraphs, the layout in this sample makes the information more digestible.

The project is separated into sections that detail the business idea, as well as its goals and strengths. The business idea includes price projects, geographical focus, and target customers.

Goals for this project are created for 10 years with specific, individual goals built at one-, five-, and seven-year time markers. Lastly, this executive summary highlights the strengths of this business plan to solidify this project and its importance.

5. Egrocery Ecommerce Plan

For centuries, people have left their homes to buy groceries from stores, supermarkets, farmer’s markets, and more.

At-home grocery delivery has grown in popularity and is reflected in this sample ecommerce plan for a fictional business named eGrocery.

This sample plan establishes the company as an online grocery retail business with plans for connecting customers to distributors for fast, convenient at-home deliveries.

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In its business model section, eGrocery outlines how it will implement both a business-to-business (B2B) and business-to-consumer (B2C) model to get products from distributors, retailers, and wholesalers to its household customers.

This section provides an effective demonstration of the company’s overall function.

6. Shannon & Shavonne Inc. Ecommerce Plan

Shannon & Shavonne Inc. is a fictional United States-based online retailer that offers its customers an abundance of products in fashion, home appliances, electronics, and more.

The depth seen in this plan is particularly helpful, especially with the detail seen in outlining the business structure and each job’s roles and responsibilities.

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The plan first lists all the necessary roles, from the chief executive officer (CEO) to a call center agent. It then describes the responsibilities of each role.

As displayed in the image above, an information technologist (IT) would be tasked with managing the organization’s website, updating the online store, and ensuring the security of the company’s payment platform.

The clear distinction of roles helps manage employee expectations and accountability.

7. Firstcry.com Ecommerce Plan

In this sample, we have Firstcry.com — a fictional ecommerce site that creates eco-friendly baby and feminine hygiene products.

Because the company is looking for funding to launch the business, its plan focuses on its financial highlights and projections, which is crucial information for investors.

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While disclosing what the startup funds will be used for, this plan also estimates its top-line projections over the next five years. As seen in the chart above, they include revenue, expenses, interest, and net income.

The plan even breaks down how many customers per day and annual orders will be needed to reach this goal.

When it comes to building an ecommerce business plan, you’ll likely find that the more detail you include, the better.

Planning is the first step.

When starting a business, planning is always a crucial first step. If you find that you’ve launched a company without a concrete plan, it’s never too late.

Successful businesses require strategy, and that’s what an ecommerce business plan gives you. It allows you to strategize what your business does, how it operates, and why it’s essential.

Not only does it help you pinpoint who the key players of your company are, but it helps you identify who your target audience should be.

With the steps listed in this article and the examples to take inspiration from, you’re one step closer to building an ecommerce business plan for success.

Editor’s note: This post was originally published in November 2019 and has been updated for comprehensiveness.

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

What comes to mind when you think of SEO?

“Permalink” probably isn’t the first or second thing, maybe not even the 10th thing.

The truth is, permalinks and SEO have a lot more in common than you may realize, and — when done correctly — can play an important role in improving your website’s ranking. Luckily, they are also simple to master.

Let’s get into how permalinks work, how to create them, and set them on WordPress.

Let’s break down this post’s permalink.

You first have your domain (and subdomain in some cases) which is where your website lives. It’s followed by the path, which indicates the location of the page. In this example, the article is located under the “Marketing” category.

The last part of your URL is the slug — an essential part of your permalink and vital for SEO because it tells search engines how to index your site.

Each component creates a permanent link leading to a specific page on your website that is unlikely to change, hence the name “permanent.”

When you don’t customize your URLs using permalinks, you get a randomized ID. The problem is that this isn’t attractive to site visitors and isn’t optimized for search engines.

Let’s say you’re blogging about sponsored tweets and their value. Would you rather have the URL look like this:

yourdomain.com/sponsored-tweets-guide

Or like this:

yourdomain.com/post-id?=5726fjwenfkd

Probably the first one, right?

Great slugs should include the keywords targeted in the post. Take our example above: “sponsored-tweets-guide.”

From this permalink, the reader (and Google) know the page is a guide to sponsored tweets and targets the keyword “sponsored tweets.” This makes it easier for readers to find and share your content.

In addition, using keywords with high monthly search volume (MSV) in your slug can help you increase your ranking.

That’s why when using a content management system (CMS) like Content Hub or WordPress, you want to think about your permalink structure early on in your web development process.

What’s the difference between a permalink and a URL?

A URL is a web address that directs to a page or file. It can include a domain name only, or also a path, slug, and other information depending on the page you are accessing.

On the other hand, a permalink refers to a specific URL structure — a tool made popular by bloggers for sharing and SEO purposes. While every permalink is a URL, not every URL is a permalink.

The Best Permalink Structures

With several permalink structures to choose from, think about your content and your audience to determine what format will work best.

For instance, a news site can greatly benefit from having a slug that includes a date and title. This lets readers know quickly by scanning what the post is about and when it was written.

On the flip side, if you manage a blog that prioritizes evergreen content and has pages that get constantly updated, you’ll likely want to avoid having any dates in your titles.

That can signal to readers that your content is old and therefore, irrelevant. Instead, have a simple slug that only includes your article title.

It’s all about using a structure that will benefit you (and your users) in the long run. Once you decide on a permalink structure, you can set it up in your CMS.

How to Make a Permalink

To make a permalink, all you need is:

• Your domain name
• Your slug
• Your path (if you have several topic categories and want to organize your content)

Then, there are a few best practices to keep in mind when deciding on your permalink structure:

• Keep it short – Avoid articles like “the,” “a,” “an” and create a slug that’s a shorter version of your title. E.g.: If your article is titled, “How to Create an Instagram Story,” your slug can simply be /Instagram-story.
• Include your main keywords – Optimize your slug by including your keywords. Make sure the keyword you use directly relates to the content on the page.

Now, in terms of where you go to create your permalink, that’s typically on your CMS or Website Builder — such as WordPress, Wix, HubSpot Content Hub, and Drupal. The ideal time to do this is shortly after developing your site but before any posts go live. However, you can also do this at any point.

If you decide to change old URLs to reflect your new structure, be sure to update all backlinks or set up redirects for those pages.

So, you’re probably wondering how to optimize a permalink for WordPress. We’ll cover that next.

Using Permalinks with WordPress

When you create a post in WordPress, the permalink will not be optimized unless you have already set the structure. Otherwise, it will look like a random ID.

You can find the permalink on the page post while you’re editing, as seen in the example below.

Changing permalinks is a fairly simple process, and you won’t need to install plugins to do so. You can select from a few structures or customize your own.

More on this in the next section.

1. Open “Settings” and click on ‘Permalinks.”

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The first step in structuring your permalink is to open the “Settings” section of your WordPress dashboard. This should bring you to a list of options with various subheadings.

Once you click on this option, you’ll be taken to a screen with a variety of options to choose from. Depending on your preference of how you want your post to be archived and searched, you can pick the one that most aligns with your goal.

2. Choose a permalink structure option.

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Here are the different choices you’ll have and what they mean:

• Default — Avoid this default option if you’re looking for maximum SEO value. It’s the post identification number, with no other information.
• Day and name — This option sets up the slug to be the day the post went live and the name of your post. A good reason to use this is if you have multiple posts of the same name but want the differentiator to be the date it was posted.
• Month and name — The same as the previous option, this time with the month being displayed. This is a great option if you have a monthly column, such as a “Favorites” or “Best Of.”
• Numeric — Numeric is another choice that’s safe to ignore, as this structure is all numbers and provides little SEO value. If you’re archiving posts numerically, as a way to look back and see previous posts, numeric is the choice for you.
• Post name — Choosing this route is an okay method for SEO, but not the best, as Google likes to focus strictly on keywords when ranking posts.

Learn more about that “custom structure” option next.

3. Consider creating a custom permalink structure.

If you’re not too excited about the structures WordPress offers, you can create your own permalink structure in minutes.

You’ll create a formula for your permalink structure, and every time a post goes live, it will follow that formula.

For example, let’s say you have a lifestyle blog and a travel category (i.e., path) under which you post about your latest vacations.

If you wanted to set the structure to be the category followed by the year and post name, here’s what you would put in the box:

/%category%/%year%postname%/

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A backslash separates each custom structure, and each tag starts with the percent sign.

You can find all of the structure tag options available to you on WordPress here.

Change a Permalink Without Hurting SEO

If you decide to change a permalink, it’s important to do so with care. This is because it will affect both the internal and external links to the page.

Make sure to set up a 301 redirect. This notifies your visitors and Google that your page has a new location. 

Google will keep track of both the redirect source (the old permalink) and the new redirect target (the new permalink) — and will eventually update the new permalink in search results.

Without a 301 redirect, your website will have broken permalinks and missing URLs — which may create a negative user experience. Search engines, like Google, will also lower your organic search ranking to prevent sending visitors to broken pages.

When creating permalinks, the main thing to keep in mind is focusing on SEO (i.e., keywords) and user experience. They’re the virtual key (pun intended) to making sure your content is found by the people you want to reach.

Editor’s Note: This post was originally published in October of 2019 and has been updated for comprehensiveness.

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

Google rich snippets. What the heck are those?

They’re these awesome things that can help you improve your website’s SEO and generate more site traffic from search engine results pages (SERPs), and in this article, I’m going to tell you how to set them up.

Let me first pose a question to you: Have you noticed that when doing a Google search, certain listings just look a little sexier than others? For example, if you were doing a search for “apple pie,” which of these listings when you rather click on?

I’ll bet you chose option #2. If you didn’t, you must really not like apple pie.

Between the thumbnail image and the five-star rating scale, what are these sites doing to make their Google listings include this extra media? The secret to these fancy pieces of information are rich snippets, which these websites have optimized for using the HTML of their website pages. 

 

Google rich snippets — also called “rich results” — extract information from your website to display on your site’s listing in the search results, in addition to the typical page title, page URL, and meta description.

Each search result is guaranteed to display these three pieces of information, making up an individual snippet. The thinking is, the more information included in a search result’s snippet, the more likely users are to click on that result. With enough structured data on the page, you can earn a rich snippet.

Rich snippets are often overlooked in businesses’ SEO strategies because they are more difficult to implement than traditional on-page SEO. But with how complex Google search results look today, it would be worth your while to spend a little time learning how to do this. Adding this content-rich information to your Google search listings draws the eye and can increase your listings’ click-through rates, even when you’re not ranking in the #1 position.

There are a few options for how to install rich snippets, but I’m going to show you the easiest method: using microdata.

Keep in mind this process won’t guarantee that you’ll get a rich snippet. But giving these details special treatment can dramatically increase your chances of enhancing the appearance of your search result — and, in turn, the traffic you get from it.

1. Identify which details you want Google to focus on.

Your webpage’s topic and format will dictate which types of information you want Google to display in its search results. Are you writing an article? An event page? A book review? A product page? Here are some examples of details included in rich snippets for the several types of snippets available to you:

• Article: You can add tags for the article title, author, meta description, publish date, featured image, and more.
• Restaurant pages: You can add tags for food items, item prices, item descriptions, item images, item calories, and more.
• Product page: You can add tags for product names, product ratings, product prices, product availability, product images, and more.
• Event page: You can add tags for the event name, event speakers, event schedule, event dates, and more.
• Recipe: You can add tags for recipe rating, ingredients, image of final product, cooking duration, total calories, and more.

2. Define your webpage using Google’s Structured Data Markup Helper.

So, how do you create the tags listed above? Unfortunately, it’s not as easy as writing “Here’s the product’s price” in your webpage’s HTML and expecting Google to take the hint. To properly communicate this information to Google, the company offers a handy tool for creating structured datasets based on the type of webpage you’re publishing. It’s called the Structured Data Markup Helper. Use it here, and see it below.

As you can see, above, you’ll start by selecting the attribute that best describes the content you’re creating. Then, at the bottom of this page, enter the existing URL of the webpage to which your content has been published. (Note: To use this tool, you’ll publish your content first, and then retrieve the URL so you can structure your data accordingly.)

3. Create microdata for your webpage using your selected data type.

Microdata is a way to label content to describe what this content represents. An event, for example, has all sorts of information associated with it, including the venue, starting time, name, and category. You can then use a bit of code to basically tell Google, “Here’s my event and the most important information people would need to know about it.”

How Microdata Can Be Used

Microdata wraps your text in very simple HTML tags, such as or

My name is Diana Urban, and I was born and raised in New York. I’m on the marketing team at HubSpot, an all-in-one marketing software company in Cambridge, MA.

See those

tags at the beginning and end of the copy, above? This denotes text that is in standard paragraph style. There’s nothing unique about the text above compared to any other paragraph in this article. This makes it hard for Google to interpret it the way you might want it to be interpreted.

Now, here is the same HTML tagged with microdata:

<div itemscope itemtype=”http://data-vocabulary.org/Person“>
My name is <span itemprop="name“>Diana Urban, and I was born and raised in New York.
I’m the <span itemprop="title“>Head of Prospect Marketing at <span itemprop="affiliation“>HubSpot, an all-in-one marketing software company in Cambridge, MA.

Those bold tags in the HTML above tell Google what each piece of my author bio actually is. The “person” tag indicates this is about a person. The “name” tag indicates the following text is my name. The “title” tag indicates the following text is my job title. The “div” tags single out the entire section of HTML so Google knows it can highlight it in my article’s snippet, given the appropriate search term a user might enter.

Creating Your Microdata

Once you’ve selected your data type in the previous step, you’ll be taken to a page where you can automatically associate certain details of your webpage with microdata that describes those details. To create microdata for an article’s author, for example, you’ll highlight the author’s name on the webpage — which Google projects on the lefthand side of the tool — and select “Author” in the dropdown that appears. See how this looks, below.

 

4. Create new HTML from this microdata.

Next, you’ll create new strings of HTML from the microdata you created in the previous step. Once you’ve finished assigning each part of your webpage a proper tag, click the red “Create HTML” button on the top-righthand corner of the tool, as shown below.

5. Tag your content with this microdata.

With your HTML successfully created, you’ll see every tag you created in step 3, above, listed in a block of code you can then insert into your article’s HTML. You’ll insert this code in your content management system (CMS).

Google recommends adding the HTML it created for you into the “head section” of your article’s HTML. If you use Content Hub, you’ll find separate HTML boxes designed just for this occasion, as shown below.

Learn more about adding HTML to webpages in HubSpot Academy.

Want another way to tag your HTML with various pieces of microdata? Review the different examples of rich snippets below this list of instructions. Each of these rich snippets link to separate Google instructions on how to optimize for each type of rich snippet. (When you load their page, always select the “microdata” approach to get the right instructions.)

6. Test your rich snippet.

Google Webmaster Tools has another nifty feature that lets you test your rich snippet. Click here to use their Structured Data Testing Tool. This will confirm whether or not Google can read your markup data and whether your rich snippets are appearing in their search results.

7. Be patient.

If you don’t see your rich snippets in Google’s search results right away, don’t freak out. It actually takes Google as long as a few weeks to crawl and index this new data. So go to the beach. Sip a margarita. Soak in some sun.

Okay, it’s more likely that you’ll just keep working on other stuff in the meantime, but a girl can dream …

Rich Snippets Examples

Let’s run through some of the different types of rich snippets that are available to use on your website. Each section links to Google’s instructions on how to actually install the rich snippets — remember to select the microdata option for the easiest installation process!

Business and Organization Snippets

A rich snippet about a business or organization can include location information, contact information, price ranges, hours, and customer reviews, if there are any available.

Learn how to create rich snippets for organizations >

Event Snippets

Event snippets include the date, location, and time of the event. If there are more than one option for the events, up to three will be displayed.

Learn how to create rich snippets for events >

Music Album Snippets

Using music album rich snippets will display links to individual songs in an album, or even lyrics to the song if available.

Learn how to create rich snippets for music >

People Snippets

The people snippet displays information such as a person’s job title, the company they work for (a.k.a. affiliation), and location. It can also display a photo, nickname, and more.

People snippets are different than author snippets. Here is the difference, with an example of yours truly.

Learn how to create rich snippets for people >

Product Snippets

Product rich snippets include things like a picture of a product, ratings, and price range of the product.

Learn how to create rich snippets for products >

Recipe Snippets

Recipe rich snippets provide users with additional information about a specific cooking recipe, such as the ratings (1 to 5 stars), cook/prep time, and calorie information.

In order to qualify as a recipe, you must have at least two of the following tags in place:

• A photo of the dish
• The tag: prepTime, cookTime, totalTime, or ingredients
• Calories
• Review

Review Snippets

You’ve already seen a bunch of examples of snippets that have 5-star ratings included. But you can also set up a snippet that is just the review portion.

Learn how to create rich snippets for reviews >

Video Snippets

If you want a thumbnail of a video to display next to your search listing, the markup works a little different. Google recognizes the Facebook Share markup code, so you might as well kill two birds with one stone.

Learn how to create rich snippets for videos >

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

Running a website requires input and strategy from your whole business team (developers/engineers, marketers/UX, sales, etc.). Using Content Management Software (or CMS) helps you deliver a great product to your customers while granting easy code access for your developers/engineers.

Without a good integration between your content management software and your other systems, something as simple as successfully sending a follow-up email after a form submission can become a massive time suck.

Let’s explore the characteristics you need for any content management software tool and the ten best content management software tools for marketers. Feel free to use the following jump links to navigate or just scroll.

• Content Management Software Tool Characteristics

• Best Content Management Software Tools

Characteristics of the Best Content Management Software Tools

Here are some features marketers should feel good about in a content management software tool.

1. A powerful, flexible editor.

As marketers, we need to be able to do things like quickly produce a landing page for a Facebook campaign, make simple layout changes to a page (like adding a column or testimonials module), and easily edit the content on existing pages (like changing some of the text of your homepage to promote your upcoming annual conference).

A powerful WYSIWYG (“what you see is what you get”) editor is critical, so if you can, ensure you’re comfortable making changes within the content management software tool.

2. The ability to test.

It’s crucial you’re able to understand what’s working, so you can do more of the good stuff. You need to be able to efficiently run tests on outcomes for different headlines, layouts, and more. It’s especially critical when doing something like a paid campaign, where maximizing results is tied directly to spending.

3. The opportunity for increased collaboration.

Chances are, you have a team of people working on one website.

You may have a developer who works on complex design pieces and integrations, a marketer who runs the day-to-day and manages campaigns, and content creators who write blog posts.

The ability to collaborate within the content management software tool and set permissions makes life a lot easier — and ensures issues don’t arise like your social manager accidentally overwriting the developers’ code.

4. Accessibility to support.

Oftentimes, your developer can fill this need — but that can get expensive if you’re paying by the hour. It’s maybe not mission critical, but it sure is nice to have a support team you can call for help when you need it, especially when it’s halting your ability to launch a campaign.

5. Ability to integrate with the rest of your tools.

Last but probably most importantly, you need your content management software to integrate with the rest of your tech stack. Generally, the best choices here will be open platforms or all-in-one solutions.

Ideally, it should at least be able to integrate forms with a mailing tool (for lead/ mailing list collection), as well as your CRM or some kind of database, so you can personalize content. Additionally, you’ll want to integrate with your CRM to customize pages and add pages quickly and easily.

Now that we’ve explored five critical components of any content management software tool let’s explore our ten favorites.

1. CMS Hub

CMS Hub by HubSpot is more than just a content management software tool since it lives on your CRM.

HubSpot’s content management software tool has nice features like A/B testing, but it’s particularly powerful regarding features like personalized content and smart content. If you’re using HubSpot’s marketing platform, it also works seamlessly with forms, your email list, and database management.

For instance, you want a list of everyone in your database who visited your pricing page in the last 30 days. This is incredibly easy to do with HubSpot’s content management software and CRM.

It also scores well on the design side — like any content management software tool, it offers predesigned templates, a developer platform, and a network of partners certified in the content management software.

There are also some great out-of-the-box features designed to help with content creation — like the ability to natively host video and add forms and calls-to-action in the video using the native editor, along with video analytics and a YouTube analytics integration.

Some of the features marketers will love on a platform level are the ability to partition content, so it’s easier for teams to work together. Additionally, you can publish content behind passwords and easily personalize content. Best of all, its high-quality security and hosting take the worry out of the technical side. And, of course, you get top-notch analytics since everything works together.

2. Squarespace

Squarespace offers beautiful out-of-the-box designs with tons of customization options. You can easily download any theme and change colors, fonts, and other design elements. It seems geared more toward the end user than the developer, so most edits are made in a WYSIWYG design editor.

Behind the scenes, they boast high-quality, secure hosting — something that isn’t always top of mind when selecting a content management software tool but probably should be. It also allows for unlimited bandwidth and storage, which isn’t always the case if you’re buying hosting on its own.

It’s also nice to have a support team, and Squarespace has a team that answers support tickets, so you’re not totally on your own or stuck calling a developer for every question. Additionally, it offers incredibly useful help documentation.

Squarespace offers tons of modules and integrations, although you might want to check their built-in integrations to make sure the rest of your tech stack will play well with Squarespace.

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3. Wix

Wix has many templates and a free plan that gives you unlimited pages. If you need to get an online presence up and running right away, it’s a great choice.

They also have paid plans that give you additional features, including increased storage, the ability to add forms, a calendar, and access to VIP Support.

It’s important to note Wix is a bit tougher to customize — they don’t give access to CSS, although they do say you can “take full control of your website’s functionality with JavaScript and Wix Code API’s.”

Additionally, inserting third-party code (like tracking code) can be challenging, so eventually, as your business grows, you or your developer may want something with a bit more customization capability.

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4. WordPress

And next, we come to WordPress. WordPress is everywhere — it’s a popular platform and has a large ecosystem of developers, designers, and plenty of others who are familiar with it.

The content management software tool itself is free, although you’ll need to pay for hosting and probably a template at the very least, and more likely a developer or designer to help you get it up and running.

Your ease of use here will likely depend on how it’s set up and which theme you use — some have simple WYSIWYG editors, while others are more complex. You’ll want to discuss this with your developer since once it’s built, there isn’t much you can change.

It’s also incredibly customizable. There are a ton of plugins and add-ons you can use to help with anything from SEO, speed, automatic image resizing, and more.

WordPress also implements automatic background updates that help reduce any security issues that may arise.

On the hosting side, we recommend a hosting platform specializing in WordPress, like WP Engine, since the support teams are well-versed in WordPress — which means they can help with questions and offer additional resources. Using a popular theme with plenty of existing help documentation or a support team can make a huge difference.

It’s important to note the openness of the platform results in a vulnerability to hacking (this is another reason to get a good host). Be aware that addressing security should be part of the initial plan and not be an afterthought to design since security breaches are hard to fix and require technical expertise.

However, WordPress addresses this issue by having frequent, automatic background updates. Security issues are usually because hackers prey on old software. With automatic background updates, this is a significantly reduced issue.

5. Joomla

While these are ten popular choices for marketers, many more are out there. The options are endless for content management software tools. Ultimately, you must consider your workflow, your team, and the workflows you have in place to help you make the best decision.

 

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

So, you want to start a website redesign. Maybe you just finished a brand overhaul or your product was recently updated. Whatever your reason, a redesign can be a huge success — or not. It can also be a long and tedious undertaking, which is why every redesign needs to start with a clear vision and/or problem to solve.

The better you are at defining that vision at the very beginning, the more successful your redesign will be — and the smoother the entire process will be as well.

Whether you’re working with an agency, redesigning your site in-house, or proposing a redesign to company stakeholders, this guide has tips to help you strategize your website redesign and ensure it turns out to be a huge success — not a flop.

 

 

Many organizations opt to redesign their website to welcome more traffic as their business grows. Others invest in a website redesign as part of a larger rebranding initiative. Regardless of why your company is interested in a website redesign plan, the project itself is a massive undertaking, not to mention an important one to get right considering the critical role your website plays in your marketing and brand image.

In fact, new research has found that 50% of consumers think website design is crucial to a business’s overall brand. To many visitors, the website you publish is just as important as the products you sell.

How Often Should You Redesign Your Website?

According to Business 2 Community, the average lifespan for a website is 1.5 to 2.5 years. Because design trends change and technology advances, this is the average amount of time that a redesign will feel “fresh” and competitive. However, that timeframe is only a benchmark, so you will need to determine what works best for your unique organization.

The following factors can determine how often you should redesign your website:

• How often your brand or goals change. When you’re itching for a new site, first ask yourself, “Does this website still represent who we are as a company?”
• How much budget you allot to design and development. Ask yourself, “Can a site design wait, or do I have reasons to use the budget on our site now?”
• How long your website stays functional and fast. Step into your customers’ shoes and see if you can navigate the site well and find everything you want to find without encountering errors or long page load times. Almost 50% of websites get between four and six page views per visit — all that browsing means that your site’s navigation and speed really do matter.
• The performance of your website. Ask yourself, “Is this site converting a reasonable amount of traffic? Do people stay on the page for a reasonable amount of time, or do they bounce?”
• Changes in the industry. For example, when Google announced that it would be changing to mobile-first indexing, it necessitated that websites be mobile-friendly, or they’d lose organic traffic from Google.

Your website is where visitors and customers go when they want to ask questions, read content, or purchase products or services. For that reason, it’s best to be extra prepared when committing to a website redesign.

You may spend more time building your website redesign plan than you will on the redesign itself. If you’re wondering what should go into your website redesign strategy, start with the steps below.

Let’s unpack eight critical website redesign tips to think about when planning and completing your redesign.

1. Benchmark your current performance metrics.

Before you begin planning your website redesign, document your current performance metrics. This will give you a good idea of where your current website stands and what metrics you can improve upon through your redesign.

Analyze your existing website’s monthly performance in the following areas. The importance and relevance of each may vary depending on your website redesign goals, but it’s helpful to pull each metric before you dive into your redesign.

• Number of visits, visitors, and unique visitors
• Bounce rate
• Time on site
• Top-performing keywords in terms of rank, traffic, and lead generation
• Number of inbound linking domains
• Total new leads and form submissions
• Total sales generated (in dollars)
• Total pages indexed
• Total pages that receive traffic

If you don’t have access to this information, I recommend tools like Google Analytics and HubSpot’s Marketing Analytics for better tracking and visibility into your website’s performance.

Furthermore, make note of which tools you used to measure each of these benchmarks in the past. Ideally, you’ll want to use those same tools when collecting your post-redesign metrics. Otherwise, you’ll be comparing apples to oranges.

2. Determine your website redesign goals.

What’s the “why” behind your website redesign? When considering a redesign, there should always be a good reason behind it.

If you’re answering with “well, it’s been a while since we’ve done one” or “my competitor just did a redesign,” those reasons aren’t good enough on their own.

Remember: It’s not just about how your site looks, but rather how it works. Be crystal clear about why you’re doing a website redesign, and tie those goals to measurable results. Then, communicate your goals with your team, designer, or agency.

Consider the following data-driven objectives for your own website:

• To increase the number of visits and visitors (both are important as one visitor could visit more than once)
• To reduce bounce rate
• To increase time on site
• To improve domain authority
• To increase the total new leads and form submissions
• To increase the total sales generated
• To enhance current SEO rankings for important keywords

Many of these goals are dependent on one another. For example, in order to generate more conversions, you may also need to increase traffic while decreasing your site’s bounce rate.

Also, take a look at the metrics you pulled out in the previous step. Are there any metrics you can improve upon with your new website? Perhaps you use your old website metrics to inspire new goals, too.

3. Define your branding and messaging.

Before crafting your new website design and content, be crystal clear about your desired branding, messaging, and unique value proposition. Doing so will ensure consistency across your entire website.

Anyone who visits your website for the first time should immediately understand what you do, how it may benefit them, and why they should stay onyour site, so they don’t flee to competitors.

Take our homepage as an example: It’s immediately clear what we do, what we offer, and how any visitor can get started.

Think about whether you plan to change your branding and/or messaging, or if it will stay the same. If you plan to change it, what needs to change? Keep these changes top-of-mind as you redesign your website.

Download this free workbook for guidance and templates to simplify your next website redesign project.

As you develop your messaging, use clear, concise language. Avoid industry jargon that may alienate parts of your audience and make you sound more like a business-babbling robot than a human.

Consider the following example of how we could describe HubSpot in a “gobbledygook” way:

HubSpot helps companies across multiple countries reduce churn by backfilling the sales pipeline with highly qualified traffic that generates leads that convert into customers with high lifetime value. We achieve this by providing leading-edge software that integrates all marketing channels for a synergistic view of the data that determines and prioritizes high-value marketing activities.

Say what? Let’s translate that into the way people actually speak:

HubSpot’s all-in-one marketing software helps over 100,000 businesses in more than120 countries attract leads and convert them into customers. A pioneer in inbound marketing, HubSpot aims to help its customers make marketing that people actually love.

Much clearer!

Additionally, as you develop your company branding, consider what visual aspects of your website need to be redesigned and what can stay the same. Have you created a new logo, style guide, or color palette? Make sure these are applied to your new website so it remains consistent with other parts of your brand.

For some more inspiration, check out our roundup of our favorite B2B website examples:

 

4. Define your buyer persona(s).

Your website is not just about you. Actually, it’s hardly about you.

When your visitors land on your website, they’re asking themselves, “What’s in it for me? How could this help me?”

Speak to your visitors in their language by crafting your website design and content around your buyer personas.

For instance, if you’re a marketing manager at a hotel looking to bring in new business, you might target five different buyer personas: an independent business traveler, a corporate travel manager, an event planner, a vacationing family, and a couple planning their wedding reception.

Make sure you clearly identify your buyer personas so you can shape your website redesign strategy around the website visitors that matter most to you.

Check out our handy buyer persona builder to help you create detailed buyer personas.

Is your target audience changing as part of your website redesign? Do your branding and content align with this audience? Answer these questions as you’re strategizing your website redesign.

5. Protect your search engine optimized pages.

Getting discovered online is also essential to improving your website’s metrics. If no one is able to find and visit your site, how can you increase new leads, conversions, or sales? Here are some tips for designing your new website with search engine optimization (SEO) in mind:

Document your most search-valued pages.

Use your marketing analytics to figure out which pages receive the most traffic and inbound links, convert the most leads, and ultimately cover the most influential topics in your industry. If you plan to move any of these highly valuable pages, make sure you create the proper 301 redirects.

Create a 301 redirect strategy.

Speaking of 301 redirects, these are extremely important in terms of retaining the traffic and link value associated with a given page. Create a spreadsheet to record and map out your 301 redirects (old URLs vs. new URLs). Then hand this document over to someone technical for proper implementation.

Do your keyword research.

For every page on your newly designed website, pick one keyword/topic each page will focus on. Once you determine the keyword(s), use on-page SEO best practices to optimize your website pages. Furthermore, consider adding new content and pages to your website that address those particular keywords and topics that may be neglected on your current site.

Save time and rank higher on Google with our free on-page SEO template.

6. Analyze the competition.

While we don’t recommend obsessing over your competitors, it can help to know how you compare. First, run your website through HubSpot’s free Website Grader tool to generate a report card of how well your website is performing. You can also use this diagnostic tool to evaluate your competitors’ websites, so you’re aware of their strengths and weaknesses.

Next, take a look at your competitors’ websites, and take note of what you like — and what you don’t. This process is to help you realize what you can do better on your website. Once you conduct your competitive analysis, put together a list of action items highlighting some areas for improvement and how you can set yourself apart from your competitors.

7. Take inventory of your high-performing content.

While a redesign is a great way to improve the performance of your website, there are unfortunately countless ways in which it can hurt you. Your existing website likely contains many high-performing content assets that you’ve already built up, and losing their effectiveness because of a redesign can severely damage your marketing results.

For instance, such assets might include your:

• Most-shared or viewed content
• High-traffic pages
• Best performing or ranking keywords and associated pages
• Number of inbound links to individual pages

For example, if you end up removing a page from your site that has accumulated a high number of inbound links, you could potentially lose a lot of SEO credit, which would make it increasingly difficult for you to get found on search engine results pages (SERPs).

Keep in mind that many web designers don’t consider this step because they are neither marketers nor SEO specialists. Don’t hesitate to remind them about this, and help them along by auditing your site and providing them with a list for maintaining or updating critical pages on your site.

8. Choose the right software.

The final (but arguably most important) step of the website redesign process is choosing the right software with which to create and host your website. This software is typically called a content management system (CMS), and it’s used to develop, design, and publish your website for the world to see.

CMS software is beneficial for a few reasons. Whether you’re a novice digital marketer or a master web developer, a CMS can easily help you create a gorgeous, functional website. Choosing the right CMS depends on your business, such as what CMSs you’re already familiar with and what features your website redesign requires.

There are hundreds of CMSs to choose from, including Content Hub — the only combined CMS and CRM. Or you can review some of the best CMS platforms to learn about your options.

Get Started on Your Website Redesign Today

Whew! Now you’re ready to plan, design, build, optimize, launch, and analyze your new website. Apply these seven steps to redesign a website that attracts more consumers, wows more visitors, and converts more customers.

Editor’s note: This post was originally published in January 2013 and has been updated for comprehensiveness.

 

If Hubspot is of interest and you'd like more information, please do make contact or take a look in more detail here.

Credit: Original article published here.

Our view at Stack - Simplify growth with an all-in-one platform. Powerful marketing, sales, and support automation. Integrated CMS. Scalable software. Crafted for customer experience.

Think about how much of the world relies on the internet. The government, military, academia, health care industry, and private industry not only collect, process, and store unprecedented amounts of data in cyberspace — they also rely on critical infrastructure systems in cyberspace to perform operations and deliver services. 

An attack on this infrastructure could not only threaten customer data or a business’s bottom line — it could also threaten a nation’s security, economy, and public safety and health.

Considering its importance, we’ve compiled this ultimate guide on cybersecurity. Below, we’ll talk about what cybersecurity is exactly, how to protect your systems and data from attacks, and what resources to follow to stay up-to-date with emerging trends and technology related to cybersecurity.

 

 

Good cybersecurity involves multiple layers of protection across the data, devices, programs, networks, and systems of an enterprise. A combination of technology and best practices can provide an effective defense against the continually evolving and growing threats of cyberspace.  

These threats include phishing, malware, ransomware, code injections, and more. The impact can vary depending on the scope of the attack. A cyber attack might result in the attacker making unauthorized purchases with an individual’s credit card info, or erasing an entire system after injecting malware into an organization’s code base.

While even the best cybersecurity can’t defend against every type or instance of attack, it can help to minimize the risks and impact of such attacks.

Types of Cybersecurity

Cybersecurity is a broad term that can be broken down into more specific subcategories. Below we’ll walk through five major types of cybersecurity.  

Application Security

Application security, also known as AppSec, is the practice of developing, adding, and testing security features within web applications in order to protect them against attacks. Vulnerabilities, security misconfigurations, and design flaws can be exploited and result in malicious code injections, sensitive data exposure, system compromise, and other negative impacts. HubSpot’s Content Hub provides a free web application firewall (WAF) that can protect your site and content from malicious attacks.

AppSec is one of the most important types of cybersecurity because the application layer is the most vulnerable. According to Imperva research, nearly half of data breaches over the past several years originated at the web application layer.

Cloud Security

Cloud security is a relatively recent type of cybersecurity. It is the practice of protecting cloud computing environments as well as applications running in and data stored in the cloud. ​

Since cloud providers host third-party applications, services, and data on their servers, they have security protocols and features in place — but clients are also partially responsible and expected to configure their cloud service properly and use it safely.

Critical Infrastructure Security

Critical infrastructure security is the practice of protecting the critical infrastructure of a region or nation. This infrastructure includes both physical security and cyber networks, systems, and assets that provide physical and economic security or public health and safety. Think of a region’s electricity grid, hospitals, traffic lights, and water systems as examples.

Much of this infrastructure is digital or relies on the internet in some way to function. It is therefore susceptible to cyber attacks and must be secured.

Internet of Things (IoT) security

Internet of Things security, or IoT security, is the practice of protecting virtually any device that connects to the internet and can communicate with the network independently of human action. This includes baby monitors, printers, security cameras, motion sensors, and a billion other devices as well as the networks they’re connected to.

Since IoT devices collect and store personal information, like a person’s name, age, location, and health data, they can help malicious actors steal people’s identities and must be secured against unauthorized access and other threats.

Network Security

Network security is the practice of protecting computer networks and data against external and internal threats. Identity and access controls like firewalls, virtual private networks, and two-factor authentication can help.

Network security is typically broken down into three categories: physical, technical, and administrative. Each of these types of network security is about ensuring only the right people have access to network components (like routers), data that is stored in or transferred by the network, and the infrastructure of the network itself.

Cybersecurity Terms to Know

Cybersecurity is a very intimidating topic, not unlike cryptocurrency and artificial intelligence. It can be hard to understand, and, frankly, it sounds kind of ominous and complicated.

But fear not. We’re here to break this topic down into digestible pieces that you can rebuild into your own cybersecurity strategy. Bookmark this post to keep this handy glossary at your fingertips.

Here’s a comprehensive list of general cybersecurity terms you should know.

Authentication

Authentication is the process of verifying who you are. Your passwords authenticate that you really are the person who should have the corresponding username. When you show your ID (e.g., driver’s license, etc), the fact that your picture generally looks like you is a way of authenticating that the name, age, and address on the ID belong to you. Many organizations use two-factor authentication, which we cover later.

Backup

A backup refers to the process of transferring important data to a secure location like a cloud storage system or an external hard drive. Backups let you recover your systems to a healthy state in case of a cyber attack or system crash.

Behavior Monitoring

Behavior monitoring is the process of observing the activities of users and devices in your network to recognize any potential security events before they occur. Activities must not only be observed but also measured against baselines of normal behavior, trends, and organizational policies and rules. 

For example, you might monitor and track when users log in and log out, if they request access to sensitive assets, and what websites they visit. Then say a user tries to log in at an unusual time, like the middle of the night. In that case, you could identify that as unusual behavior, investigate it as a potential security event, and ultimately block that log in attempt if you suspect an attack.

Bot

A bot, short for robot, is an application or script designed to perform automated and repetitive tasks. Some bots have legitimate purposes, like chatbots that answer commonly asked questions on a website. Others are used for malicious purposes, like sending spam emails or conducting DDoS attacks. As bots become more sophisticated, it gets harder to tell the difference between good bots and bad bots or even bots from human users. That’s why bots pose an ever-growing threat to many individuals and organizations. 

CIA Triad

The CIA triad is a model that can be used to develop or evaluate an organization’s cybersecurity systems and policies.

The CIA triad refers to confidentiality, integrity, and availability. In practice, this model ensures data is disclosed only to authorized users, remains accurate and trustworthy throughout its lifecycle, and can be accessed by authorized users when needed in spite of software failures, human error, and other threats. 

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Data Breach

A data breach refers to the moment a hacker gains unauthorized entry or access to a company’s or an individual’s data.

Digital Certificate

A digital certificate, also known as an identity certificate or public key certificate, is a type of passcode used to securely exchange data over the internet. It’s essentially a digital file embedded in a device or piece of hardware that provides authentication when it sends and receives data to and from another device or server.

Encryption

Encryption is the practice of using codes and ciphers to encrypt data. When data is encrypted, a computer uses a key to turn the data into unintelligible gibberish. Only a recipient with the correct key is able to decrypt the data. If an attacker gets access to strongly encrypted data but doesn’t have the key, they aren’t able to see the unencrypted version.

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HTTP and HTTPS

Hypertext Transfer Protocol (HTTP) is how web browsers communicate. You’ll probably see an http:// or https:// in front of the websites you visit. HTTP and HTTPS are the same, except HTTPS encrypts all data sent between you and the web server — hence the “S” for security. Today, nearly all websites use HTTPS to improve the privacy of your data like the free SSL provided by the free Content Hub.

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Vulnerability

A vulnerability is a place of weakness that a hacker might exploit when launching a cyber attack. Vulnerabilities might be software bugs that need to be patched, or a password reset process that can be triggered by unauthorized people. Defensive cybersecurity measures (like the ones we talk about later) help ensure data is protected by putting layers of protections between attackers and the things they’re trying to do or access.

A cyber attack is a deliberate and typically malicious intent to capture, modify, or erase private data. Cyber attacks are committed by external security hackers and, sometimes, unintentionally by compromised users or employees. These cyber attacks are committed for a variety of reasons. Some are looking for ransom, while some are simply launched for fun.

Below we’ll briefly go over the most common cyber threats. 

1. Password Guessing (Brute Force) Attack

A password guessing (or “credential stuffing”) attack is when an attacker continually attempts to guess usernames and passwords. This attack will often use known username and password combinations from past data breaches.

An attacker is successful when people use weak passwords or use the password between different systems (e.g., when your Facebook and Twitter password are the same, etc). Your best defense against this kind of attack is using strong passwords and avoiding using the same password in multiple places as well as using two factor authentication, as we talk about later.)

2. Distributed Denial of Service (DDoS) Attack

A distributed denial of service (DDoS) attack is when a hacker floods a network or system with a ton of activity (such as messages, requests, or web traffic) in order to paralyze it.

This is typically done using botnets, which are groups of internet-connected devices (e.g., laptops, light bulbs, game consoles, servers, etc) infected by viruses that allow a hacker to harness them into performing many kinds of attacks.

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3. Malware Attack

Malware refers to all types of malicious software used by hackers to infiltrate computers and networks and collect susceptible private data. Types of malware include:

• Keyloggers, which track everything a person types on their keyboard. Keyloggers are usually used to capture passwords and other private information, such as social security numbers.
• Ransomware, which encrypts data and holds it hostage, forcing users to pay a ransom in order to unlock and regain access to their data.
• Spyware, which monitors and “spies” on user activity on behalf of a hacker.

Furthermore, malware can be delivered via:

• Trojan horses, which infect computers through a seemingly benign entry point, often disguised as a legitimate application or other piece of software.
• Viruses, which corrupt, erase, modify, or capture data and, at times, physically damage computers. Viruses can spread from computer to computer, including when they are unintentionally installed by compromised users.
• Worms, which are designed to self-replicate and autonomously spread through all connected computers that are susceptible to the same vulnerabilities. .

4. Phishing Attack

A phishing attack is when hackers try to trick people into doing something. Phishing scams can be delivered through a seemingly legitimate download, link, or message.

It’s a very common type of cyber attack — 57% of respondents in a third-party survey said their organization experienced a successful phishing attack in 2020, up from 55% in 2019. And the impact of successful phishing attacks range from loss of data to financial loss. 

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Phishing is typically done over email or through a fake website; it’s also known as spoofing. Additionally, spear phishing refers to when a hacker focuses on attacking a particular person or company, such as stealing their identity, instead of creating more general-purpose spams.

5. Man-in-the-Middle (MitM) Attack

A Man-in-the-Middle (MitM) attack is when an attacker intercepts communications or transactions between two parties and inserts themselves in the middle. The attacker can then intercept, manipulate, and steal data before it reaches its legitimate destination. For example, say a visitor is using a device on public WiFi that hasn’t been secured properly, or at all. An attacker could exploit this vulnerability and insert themselves between the visitor’s device and the network to intercept login credentials, payment card information, and more.

This type of cyber attack is so successful because the victim has no idea that there is a “man in the middle.” It just seems like they’re browsing the web, logging into their bank app, and so on.

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6. Cross Site Scripting Attack

A cross site scripting attack, or XSS attack, is when an attacker injects malicious code into an otherwise legitimate website or application in order to execute that malicious code in another user’s web browser.

Because that browser thinks the code is coming from a trusted source, it will execute the code and forward information to the attacker. This information might be a session token or cookie, login credentials, or other personal data. 

Here’s an illustrated example of an XSS attack:

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7.  SQL Injection Attack

An SQL injection attack is when an attacker submits malicious code through an unprotected form or search box in order to gain the ability to view and modify the website’s database. The attacker might use SQL, short for Structured Query Language, to make new accounts on your site, add unauthorized links and content, and edit or delete data.

This is a common WordPress security issue since SQL is the preferred language on WordPress for database management.

Cybersecurity Best Practices: How to Secure Your Data

Cybersecurity can’t be boiled down into a 1-2-3-step process. Securing your data involves a mix of best practices and defensive cybersecurity techniques. Dedicating time and resources to both is the best way to secure your — and your customers’ — data.

Defensive Cybersecurity Solutions

All businesses should invest in preventative cybersecurity solutions. Implementing these systems and adopting good cybersecurity habits (which we discuss next) will protect your network and computers from outside threats.

Here’s a list of five defensive cybersecurity systems and software options that can prevent cyber attacks — and the inevitable headache that follows. Consider combining these solutions to cover all your digital bases.

Antivirus Software

Antivirus software is the digital equivalent of taking that vitamin C boost during flu season. It’s a preventative measure that monitors for bugs. The job of antivirus software is to detect viruses on your computer and remove them, much like vitamin C does when bad things enter your immune system. (Spoken like a true medical professional …) Antivirus software also alerts you to potentially unsafe web pages and software.

Learn more: McAfee, Norton. or Panda (for free)

Firewall

A firewall is a digital wall that keeps malicious users and software out of your computer. It uses a filter that assesses the safety and legitimacy of everything that wants to enter your computer; it’s like an invisible judge that sits between you and the internet. Firewalls are both software and hardware-based.

Learn more: McAfee LiveSafe or Kaspersky Internet Security

Invest in Threat Detection and Prevention

Whether you’re using the Content Hub or a common website hosting service like WordPress, it’s essential to integrate a tool to scan and detect threats. Most content management systems will include a malware scanning and threat detection feature within the platform. But if you use platforms like WordPress, you should invest in a security scanner.

Single Sign-On (SSO)

Single sign-on (SSO) is a centralized authentication service through which one login is used to access an entire platform of accounts and software. If you’ve ever used your Google account to sign up or into an account, you’ve used SSO. Enterprises and corporations use SSO to allow employees access to internal applications that contain proprietary data.

Learn more: Okta or LastPass

Two-Factor Authentication (2FA)

Two-factor authentication (2FA) is a login process that requires a username or pin number and access to an external device or account, such as an email address, phone number, or security software. 2FA requires users to confirm their identity through both and, because of that, is far more secure than single factor authentication.

Learn more: Duo

Virtual Private Network (VPN)

A virtual private network (VPN) creates a “tunnel” through which your data travels when entering and exiting a web server. That tunnel encrypts and protects your data so that it can’t be read (or spied on) by hackers or malicious software. While secure VPNs protect against spyware, they can’t prevent viruses from entering your computer through seemingly legitimate channels, like phishing or even a fake VPN link. Because of this, VPNs should be combined with other defensive cybersecurity measures in order to protect your data.

Learn more: Cisco’s AnyConnect or Palo Alto Networks’ GlobalProtect

Cybersecurity Tips for Business

Defensive cybersecurity solutions won’t work unless you do. To ensure your business and customer data is protected, adopt these good cybersecurity habits across your organization.

Require strong credentials.

Require both your employees and users (if applicable) to create strong passwords. This can be done by implementing a character minimum as well as requiring a mix of upper and lowercase letters, numbers, and symbols. More complicated passwords are harder to guess by both individuals and bots. Also, require that passwords be changed regularly.

Control and monitor employee activity.

Within your business, only give access to important data to authorized employees who need it for their job. Prohibit data from sharing outside the organization, require permission for external software downloads, and encourage employees to lock their computers and accounts whenever not in use.

Know your network.

With the rise of the Internet of Things, IoT devices are popping up on company networks like crazy. These devices, which are not under company management, can introduce risk as they’re often unsecured and run vulnerable software that can be exploited by hackers and provide a direct pathway into an internal network.

“Make sure you have visibility into all the IoT devices on your network. Everything on your corporate network should be identified, properly categorized, and controlled. By knowing what devices are on your network, controlling how they connect to it, and monitoring them for suspicious activities, you’ll drastically reduce the landscape attackers are playing on.” — Nick Duda, Principal Security Officer at HubSpot

Read about how HubSpot gains device visibility and automates security management in this case study compiled by security software ForeScout.

Download patches and updates regularly.

Software vendors regularly release updates that address and fix vulnerabilities. Keep your software safe by updating it on a consistent basis. Consider configuring your software to update automatically so you never forget.

Make it easy for employees to escalate issues.

If your employee comes across a phishing email or compromised web page, you want to know immediately. Set up a system for receiving these issues from employees by dedicating an inbox to these notifications or creating a form that people can fill out.

Cybersecurity Tips for Individuals

Cyber threats can affect you as an individual consumer and internet user, too. Adopt these good habits to protect your personal data and avoid cyber attacks.

Mix up your passwords.

Using the same password for all your important accounts is the digital equivalent of leaving a spare key under your front doormat. A recent study found that over 80% of data breaches were a result of weak or stolen passwords. Even if a business or software account doesn’t require a strong password, always choose one that has a mix of letters, numbers, and symbols and change it regularly.

Monitor your bank accounts and credit frequently.

Review your statements, credit reports, and other critical data on a regular basis and report any suspicious activity. Additionally, only release your social security number when absolutely necessary.

Be intentional online.

Keep an eye out for phishing emails or illegitimate downloads. If a link or website looks fishy (ha — get it?), it probably is. Look for bad spelling and grammar, suspicious URLs, and mismatched email addresses. Lastly, download antivirus and security software to alert you of potential and known malware sources.

Back up your data regularly.

This habit is good for businesses and individuals to master — data can be compromised for both parties. Consider backups on both cloud and physical locations, such as a hard drive or thumb drive.

Why You Should Care About Cybersecurity

According to a report by RiskBased Security, there were 3,932 data breaches reported in 2020, which exposed over 37 billion records. Moreover, a recent study found that the global average cost of a data breach amounted to 3.86 million U.S. dollars in 2020. That means the cost of data breaches amounted to approximately 15.2 billion dollars last year.

Small to medium-sized businesses (SMBs) are especially at risk. You might see corporations like Target and Sears topping the headlines as top data breach victims, but it’s actually SMBs that hackers prefer to target.

Why? They have more — and more valuable — digital assets than your average consumer but less security than a larger enterprise-level company … placing them right in a “hackers’ cybersecurity sweet spot.”

Security breaches are frustrating and frightening for both businesses and consumers. In a survey by Measure Protocol, approximately 86% of respondents said that recent privacy breaches in the news had impacted their willingness to share personal information to some extent.

But cybersecurity is about more than just avoiding a PR nightmare. Investing in cybersecurity builds trust with your customers. It encourages transparency and reduces friction as customers become advocates for your brand.

“Everyone has a role in helping to protect customers’ data. Here at HubSpot, every employee is empowered to solve for customer needs in a safe and secure way. We want to harness everyone’s energy to provide a platform that customers trust to correctly and safely store their data.” — Chris McLellan, HubSpot Chief Security Officer

Keep your business ahead of the tech curve with the tips, systems & recommended resources in our guide to staying current on emerging tech.

Cybersecurity Resources

The resources below will help you learn more about cybersecurity and how to better equip your business and team. We also recommend checking out the most popular cybersecurity podcasts and cybersecurity blogs, too.

National Institute of Standards and Technology (NIST)

NIST is a government agency that promotes excellence in science and industry. It also contains a Cybersecurity department and routinely publishes guides that standards.

Bookmark: The Computer Security Resource Center (CSRC) for security best practices, called NIST Special Publications (SPs).

The Center for Internet Security (CIS)

CIS is a global, non-profit security resource and IT community used and trusted by experts in the field.

Bookmark: The CIS Top 20 Critical Security Controls, which is a prioritized set of best practices created to stop the most pervasive and dangerous threats of today. It was developed by leading security experts from around the world and is refined and validated every year.

Cybrary

Cybrary is an online cybersecurity education resource. It offers mostly free, full-length educational videos, certifications, and more for all kinds of cybersecurity topics and specializations.

Bookmark: The Certified Information Systems Security Professional (CISSP) 2021, which is the most recent course for information security professionals. Earning this “gold standard” of cybersecurity certifications will set you apart from other information security professionals.

The Cyber Readiness Institute

The Cyber Readiness Institute is an initiative that convenes business leaders from different sectors and regions to share resources and knowledge to ultimately advance the cyber readiness of small and medium-sized businesses.

Bookmark: The Cyber Readiness Program, which is a free, online program designed to help small and medium-sized enterprises secure their data, employees, vendors, and customers against today’s most common cyber vulnerabilities.

Signing Off … Securely

Cyber attacks may be intimidating, but cybersecurity as a topic doesn’t have to be. It’s imperative to be prepared and armed, especially if you’re handling others’ data. Businesses should dedicate time and resources to protecting their computers, servers, networks, and software and should stay up-to-date with emerging tech.

Handling data with care only makes your business more trustworthy and transparent — and your customers more loyal.

Note: Any legal information in this content is not the same as legal advice, where an attorney applies the law to your specific circumstances, so we insist that you consult an attorney if you’d like advice on your interpretation of this information or its accuracy. In a nutshell, you may not rely on this as legal advice or as a recommendation of any particular legal understanding.

Editor’s note: This post was originally published in February 2019 and has been updated for comprehensiveness.

 

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Credit: Original article published here.