Our view at Stack - Capsule CRM simplifies customer relationship management, streamlines sales processes, and saves time. Features include contact management, customisable sales pipelines, email integration, analytics, and workflow automation. It doesn't provide full email marketing functionality but it does allow you to connect to other tools.
Introducing KrispCall for Capsule, an advanced telephony tool available from our integrations marketplace. Connecting KrispCall offers Voice over Internet Protocol (VoIP) in Capsule, enabling your teams to make and log calls within record pages.
What advantages does KrispCall offer for Capsule users?
Enhanced visibility
Your sales and marketing teams get greater visibility into lead management, with call analytics flowing into Capsule in real time. This makes it easier to see which messages or campaigns are driving calls, optimizing your outreach and analysis.
Centralized data for better lead management
Connecting KrispCall to Capsule makes it easier to centralize your activities and communications without having to switch platforms to get the full picture. KrispCall logs call recordings, transcripts, and notes that can be attached to deals and contacts in Capsule, helping your sales team quickly gain insights from previous calls, to make lead management easier and smoother.
Automate tasks
KrispCall’s telephony integration automates mundane and time-consuming tasks like logging calls, notes, and recordings in Capsule, so your team can redirect their attention to more valuable activities like closing new business.
KrispCall’s top features for Capsule’s users
- Two-way contact syncing: Just add or update data in either platform (KrispCall or Capsule) and the information will automatically amend in the other, so you don’t need to manually transfer data between the two.
- Instant calling: Simply click to call your contact from their record page in Capsule without needing to manually enter phone numbers into your handset or switch devices. It’s easier and helps keep your data centralized without dropping crucial details.
- Automated call logging: Writing up call notes made on your handset is a thing of the past. KrispCall automatically logs your calls with related notes and Tags in the same contact record page for greater efficiency and productivity, offering greater visibility over lead and customer communications.
- 360 customer data access: The Capsule-KrispCall connection offers a complete view of customer history, including your prospects’ past purchases, interactions, notes, and other relevant information, so your sales and marketing teams can personalize interactions to nurture leads effectively.
Learn more about KrispCall or try Capsule for free today and discover how connecting our straightforward platform with essential integrations drives productivity – without any of the fluff.
If Capsule CRM is of interest and you'd like more information, please do make contact or take a look in more detail here.
Credit: Original article published here.